10 Del. Admin. Code § 203-37.0

Current through Register Vol. 28, No. 7, January 1, 2025

Section 203-37.0 - Surveillance Department Regulations

37.1 Each agent shall install in its video lottery facility a closed circuit television camera (CCTV) system that complies with the requirements of this section. The CCTV system shall be under the exclusive control of the surveillance department except when otherwise specified. An agent shall provide the agency, upon request, timely access to the CCTV system and its transmissions. Each member of the surveillance department shall timely comply with a request from the agency in accordance with the Minimum Internal Control Standards.

37.2 Any CCTV system to be implemented by the agent shall be approved by the agency and shall include the requirements specified in the MICS.

37.3 All areas, including table games and pits, where CCTV system camera coverage is required shall contain continuous lighting that is of sufficient quality to produce clear video recordings and still picture reproductions.

37.4 In addition to any other requirements imposed by this section, a video lottery facility's CCTV system shall be required to record all transmissions from cameras used to observe locations, persons or transactions, as specified in the MICS.

37.5 In addition to any other requirements imposed by this section, a video lottery facility's CCTV system shall be required to record transmissions from cameras used to observe the face of each patron transacting business at each of its cashiers' cage and satellite cage windows.

37.6 Any monitoring room maintained pursuant to these regulations and MICS shall contain a communication system capable of monitoring all gaming security department activities as may be required by the Lottery taking into consideration current developments in electronic and computer technology for the effective performance of the activities to be conducted therein. At a minimum, such systems shall:

37.6.1 Have view-only terminals which allow access to information concerning cage, electronic gaming devices and table game operations;

37.6.2 Be connected to all gaming alarm systems, which may provide a visible, audible, or combination signal; provided, however, that any robbery or other emergency-type alarm shall be perceptually distinguishable from all non-emergency alarm types in a manner approved by the Lottery (for example, robbery alarm is the only audible alarm);

37.6.3 Contain an updated photo library, consisting of photographs that are no more than four (4) years old, of all current employees of the gaming facility, which photo library shall be available to the Lottery upon request; and

37.6.4 Contain and have readily accessible to all monitoring room personnel and representatives of the Lottery an updated operational blueprint depicting all areas of the video lottery facility and elsewhere in the establishment where CCTV coverage is available.

37.7 Each video lottery facility shall maintain a surveillance log of all surveillance activities in the monitoring room. The log shall be maintained by monitoring room personnel and shall be stored securely, in a manner approved by the agency, within the surveillance department in accordance with the retention schedules established. The surveillance log shall be available for inspection at any time by the agency.

37.8 Each licensed agent shall have a contingency plan as part of its approved internal controls submitted to be utilized whenever there is an equipment failure that affects the video lottery facility's monitoring room or CCTV system operations.

37.9 Whenever there is an equipment failure, the agency shall be notified immediately.

37.10 The agency shall be notified prior to:

37.10.1 Any relocation of an approved camera;

37.10.2 Any change in an approved camera's specifications;

37.10.3 Any change in lighting for areas approved for CCTV camera coverage; and

37.10.4 Any addition or change to the CCTV system and computer equipment in the monitoring room.

37.11 All CCTV system recordings shall be retained for a minimum of seven (7) days and shall be made available for review upon request by the agency. In addition, any such recordings which are determined by the agency to be of potential evidentiary value shall be retained and stored pursuant to the agency's directives.

37.12 Each CCTV system operator in the monitoring room shall work from his or her own monitoring station. Minimum staffing of the CCTV system used to monitor video lottery facility operations shall be detailed in a surveillance submission to be approved by the Director, which shall ensure effective surveillance for the facility in accordance with the provisions of section 37.17.

37.13 No surveillance department employee shall transfer from the surveillance department to another department of a video lottery facility, unless at least one (1) year has passed since the surveillance department employee worked in surveillance. The agent may request that the Director waive this requirement if the video lottery facility demonstrates that the surveillance and security systems of the agent will not be jeopardized or compromised by the employment of the surveillance employee in the particular position requested.

37.14 Entrances to the CCTV system monitoring rooms shall not be visible from the gaming area of the video lottery facility.

37.15 Access by employees of the agent to the monitoring room or any other designated area capable of receiving CCTV transmission shall be prescribed by internal controls approved by the agency. Any person who enters any monitoring room or such designated area who is not a surveillance department employee shall sign the monitoring room entry log upon entering the restricted area.

37.16 Surveillance department employees shall be trained in the following:

37.16.1 Surveillance techniques;

37.16.2 Operation of surveillance equipment;

37.16.3 Regulatory requirements;

37.16.4 Internal control procedures;

37.16.5 Rules of authorized games;

37.16.6 Methods and "tells" of cheating, theft and other illegal activities in the video lottery facility; and

37.16.7 The procedures for handling surveillance evidence.

37.17 The surveillance department shall be reasonably staffed as determined by the Director, considering the following criteria:

37.17.1 Size in square footage of the gaming operation;

37.17.2 Layout of the video lottery facility;

37.17.3 The number of video lottery machines; and

37.17.4 The number of table games authorized.

37.18 For licensed video lottery facilities employing the use of a computerized table game system, the monitoring room shall be provided with a terminal and monitor for reviewing patron table game activity in real-time.

10 Del. Admin. Code § 203-37.0