The owner shall maintain all water and sewage lines and connections in good and sufficient working order, and in the event of any emergency, make necessary arrangements for the provision of such service on a temporary basis; provided, however, that if the failure of any such lines is due to the neglect or carelessness of the resident then the owner may make reasonable charges for putting them back into good working order, except if the heat tape which is the responsibility of the resident to provide fails, the owner is not required to replace the heat tape at his expense.
Conn. Agencies Regs. § 21-82-8