Section 16-2-18 - Advocacy and operations divisionThe division is headed by a director and consists of the Business Office, the Human Resources Development Unit, the Prosecutorial Unit, the Communications and Consumer Services Unit, the Gas Pipeline Safety Unit, and the Utility Operations and Management Analysis Unit.
(a) The business office plans and monitors budgeted resources in compliance with budget provisions; handles administrative support functions; processes travel authorizations, reimbursements, all purchases and administers accounts receivable and accounts payable including payroll and benefits programs.(b) The Human Resources Development Unit plans and coordinates all agency employment activity including recruitment, screening, hiring, promotion, transfer, separation, training, labor relations and develops and administers the agency's affirmative action plan pursuant to the General Statutes of Connecticut. The staff of this unit counsels and refers employees regarding personnel and affirmative action related complaints. The staff develops and implements procedural forms and maintains records for the agency relating to all personnel and affirmative action related matters.(c) The prosecutorial unit represents the overall public interest by presenting and defending an alternative case as a party in large utility rate proceedings; offers testimony and is subject to cross-examination; attempts to ensure that the record in such cases includes full development of state energy policy and probes utility company assumptions and assertions; may serve as staff in other matters before the department and cross-examines witnesses in hearings.(d) The Communications and Consumer Service Unit is responsible for maintaining communications between the public and the authority. The staff responds to utility customer complaints, resolves consumer/utility disputes regarding billing and service, and analyzes complaints to detect systematic problems affecting groups of customers. The staff provides decision summaries to interested ratepayers and may cross-examine witnesses in hearings. The staff also keeps the authority fully advised of consumer problems and attitudes.(e) The Gas Pipeline Safety Unit's technical staff monitors pipeline safety plans and activities of Connecticut's gas pipelines to ensure that all relevant federal and state laws and regulations are being complied with and that the safety of the citizens of Connecticut is protected. The technical staff inspects interstate and intrastate gas pipeline operations in Connecticut.(f) The Utilities Operations and Management Analysis Unit is responsible for the conduct of authority mandated management audits of Connecticut's utilities. These audits, under authority supervision, may be conducted by independent managerial consulting firms, authority technical staff or utility staff. The unit develops the scope of the audit, supervises the audit process, evaluates the findings, and makes final recommendations to the authority. The unit recommends implementation procedures and monitors compliance with audit recommendations.Conn. Agencies Regs. § 16-2-18
Effective August 18, 1988