Section 7.2 - SALES SERVICE AND INFORMATION, OR TELLER WINDOWSShall comply with the following:
7.2.1 Cash register transactions: In department stores and retail stores where counters have cash registers and are provided for sales or distribution of goods or services to the public, at least one of each type shall comply with the following. See Fig. 7a and 7b. Click to view image
a. Location: The counter shall be on an accessible route complying with 521 CMR 20.00: ACCESSIBLE ROUTE.b. Length: A portion of the counter shall be at least 36 inches (36" = 914mm) in length and be located closest or nearest the cash register.c. Height: That portion of the counter shall not exceed 36 inches (36" = 914mm) above the finish floor.d. Distribution: The accessible counters must be dispersed throughout the building or facility. 7.2.2 Other Transactions: Ticketing counters, teller stations in a bank, registration counters in hotels and motels, box office ticket counters, and other counters that may not have a cash register but at which goods or services are sold or distributed, shall comply with the following. See Fig. 7a and 7b.a. Location: The counter shall be on an accessible route complying with 521 CMR 20.00: ACCESSIBLE ROUTE.b. Length: The accessible portion of the counter or an auxiliary counter shall be at least 36 inches (36" = 914mm) in length.c. Height: The counter shall not exceed 36 inches (36" = 914mm) above the finish floor.