If the Board or its duly authorized agent determines that a complaint has merit, the Board or its duly authorized agent may request that the registrant who is the subject of the complaint provide a response to the complaint. A registrant may respond to a request for response either personally or through an attorney. A response must address the substantive allegations set forth in the complaint or request for response and be provided in writing and in a timely manner in accordance with such request.
265 CMR, § 8.03