Section 274.11 - Record Maintenance and Retention(1) A TNC shall maintain true and correct records. A TNC, or third party on behalf of a TNC, may maintain records in electronic format, provided that copies can be reproduced in their original format.(2) A TNC shall maintain the following records, at a minimum, during a Driver's period of providing Service and for one year thereafter:(a) A Driver's application submitted to the TNC; and(b) The disclosures provided to the Driver within the TNC's terms of service, including the Driver's acknowledgement of said terms.(3) A TNC shall maintain the following records, at a minimum, for a period of not less than three years:(a) The following data for each Pre-arranged Ride:1. Driver's Vehicle license plate number;4. Date and time of Ride;7. Date, time, and location of drop-off; and(b) A roster of Drivers for each calendar year, which shall be maintained from three years from the date that the roster is generated;(c) Records pertaining to the price of Rides; and(d) Records pertaining to accessibility of Riders with special needs, disabilities, and visual impairments. (4) A TNC shall maintain the following records, at minimum, for a period of not less than seven years:(a) Any suspension or revocation of a Driver Certificate, or any disciplinary actions taken against a Driver, and the reason(s) therefore;(b) Incidents reported, from any source, to a TNC relative to a Driver or Rider, and any actions that the TNC has taken, if any, to resolve said incidents; and(c) Results of each Driver background check pursuant to 220 CMR 274.06(2).(5) The Division may issue orders, rules and guidelines relative to the content, form and information that a TNC shall retain and maintain.Adopted by Mass Register Issue 1348, eff. 9/22/2017.Amended by Mass Register Issue 1350, eff. 9/22/2017.