Section 20.14 - Logging and Analysis of Steam Incidents(1) Each Steam Distribution Company shall record each report of an Incident received on a service record number.(2) Each Steam Distribution Company shall keep and maintain a daily log that includes the recording of the receipt and handling of each Incident containing the following information: (a) Cross reference to the related service record number;(b) Location of Incident;(c) Time report first received;(d) Description as to type of Incident;(e) Time personnel first dispatched to location;(f) Time of arrival of personnel at location;(g) Times of dispatch and arrival of any additional personnel called to the location; and(h) Time when the Incident is cleared.(3) Each Steam Distribution Company shall conduct an investigation, including a "lessons learned" or debriefing session involving affected personnel, following resolution of each Incident to review activities to determine whether the procedures were effectively followed in each case, the causes of the failure, and actions needed to minimize the possibility of a recurrence.Amended by Mass Register Issue 1468, eff. 4/29/2022.Amended by Mass Register Issue 1470, eff. 4/29/2022.