Title 209 CMR 18.00 - Conduct of the business of debt collectors, student loan servicers, and third party loan servicers

Section 18.01 - Purpose and Applicability
Section 18.02 - Definitions
Section 18.03 - Application Requirements - Debt Collector Applicants and Student Loan Servicer Applicants
Section 18.04 - Application Requirements - Automatic Federal Student Loan Servicer Applicant
Section 18.05 - Licensing Standards - Debt Collector Applicant
Section 18.06 - Licensing Standards - Student Loan Servicer Applicant
Section 18.07 - Registration Procedures
Section 18.08 - Registration Standards
Section 18.09 - Office Locations
Section 18.10 - Notice of Significant Events and Proposed Change in Ownership or Personnel
Section 18.11 - Annual Reports
Section 18.12 - Books and Records
Section 18.13 - Commingling - Debt Collection
Section 18.14 - Preserving Identity of Funds of Clients - Debt Collection
Section 18.15 - Acquisition of Location Information - Debt Collection
Section 18.16 - Communication in Connection with Debt Collection
Section 18.17 - Harassment or Abuse - Debt Collection
Section 18.18 - False or Misleading Representations - Debt Collection
Section 18.19 - Unfair Practices - Debt Collection
Section 18.20 - Validation of Debts - Debt Collection
Section 18.21 - Multiple Debts - Debt Collection
Section 18.22 - Furnishing Certain Deceptive Forms - Debt Collection
Section 18.23 - Unfair Servicing Practices - General
Section 18.24 - Mortgage Loan Servicing Practices
Section 18.25 - Student Loan Servicing Practices
Section 18.26 - Confidentiality
Section 18.27 - Relation to Other Laws
Section 18.28 - Relationship to Federal Law