Section 429.437 - Written Policies and ProceduresEach mental health center must have and observe written policies and procedures that include:
(A) a statement of its philosophy and objectives and of the geographical area served;(C) admission procedures, including criteria for client admission and procedures for multidisciplinary review of each individual referral;(D) treatment procedures including, but not limited to, development of the treatment plan, case assignment, case review, discharge planning, and follow-up on members who leave the center voluntarily or involuntarily;(E) a medication policy that includes prescription, administration, and monitoring data;(F) a referral policy, including procedures for ensuring uninterrupted and coordinated member care upon transfer;(G) procedures for walk-in members, and clinical emergencies during operating and nonoperating hours;(H) recordkeeping policies, including what information must be included in each record, and procedures to ensure confidentiality;(I) personnel and management policies, including policies for hiring, training, evaluation, supervision and termination protocol for all staff;(J) a utilization review plan; and(K) explicit fee policies with respect to billing third-party payers, cancellation procedures, and fee reductions.Amended by Mass Register Issue 1296, eff. 9/25/2015.Amended by Mass Register Issue 1485, eff. 1/1/2023.