Section 9.04 - Orientation and Training(1) Executive directors of provider agencies, regional directors, area directors and facility directors shall provide to all service coordinators and direct care staff working under their supervision an initial and subsequent periodic orientation on the purpose and principal provisions of M.G.L. c. 19C and 115 CMR 9.00.(2) Providers shall provide to all individuals they support an initial and subsequent annual training on when and how to file a complaint or obtain assistance under M.G.L. c. 19C and 115 CMR 9.00. Such training shall include use of alternative means of communication where the individual is hearing or speech impaired or unable to communicate without assistance or an interpreter.(3) The Department shall provide initial and periodic training to all investigators in investigatory techniques, confidentiality issues and contemporary modes and principles of service delivery. An investigator shall not conduct investigations until he or she has been trained in accordance with 115 CMR 9.04.(4) Only persons hired by the Department as investigators may conduct investigations, with the exception of such individuals as may be designated by the commissioner or designee to conduct an investigation. No person hired by the Department as an investigator shall be permitted to undertake any additional job responsibilities not directly related to conducting investigations or preparing investigation reports and recommendations.Amended by Mass Register Issue 1336, eff. 4/7/2017.