Section 11.14 - Administrative Review(1) A request for review must be made in writing, and may be submitted electronically, by mail or hand delivery to the HCAP Director, c/o Home Care Assistance Program (HCAP) within 30 days of the issuance of the agency decision for which review is requested.(2) The Home Care Director, or their designee, shall acknowledge receipt of the request for review in writing within ten business days of receipt of the request for review.(3) After receiving a request for review, the HCAP Director shall review the individual's entire HCAP file.(4) Where requested by either the individual or HCAP, the Ombudsperson or Office of Individual Family Engagement may be present to assist in resolution.(5) Within 30 days of the acknowledgment of receipt of a request for review, the HCAP Director shall render a written administrative review decision and provide a copy of that decision to the individual through electronic message or via U.S. Mail, as requested.Amended by Mass Register Issue 1489, eff. 2/17/2023.