103 CMR, § 491.12
Current through Register 1533, October 25, 2024
The IGC shall render decisions on grievances. The Superintendent shall serve as the appellate authority. When a grievance pertains to the grievance policy, institution grievance procedures, application of the grievance process, or other matters that, in the opinion of the Superintendent, present a potential conflict of interest, the Superintendent may designate an alternate IGC to investigate and/or render the grievance decision.
103 CMR, § 491.12