101 CMR, § 19.02
The following terms used in 101 CMR 19.00 have the meanings given in 101 CMR 19.02, unless the context clearly requires a different meaning.
Human Service Workers - any person who works for a program. This includes, but is not limited to employees, contracted employees, interns, and volunteers.
Program - any entity operated, licensed, certified, or funded by a department, commission, office, board, division, institution, or other entity within EOHHS under M.G.L. c. 6A, § 16 that provides direct services to clients.
Workplace - any location where business is conducted, or site where the human service worker is considered "on-duty." Private vehicles used for business are included in 101 CMR 19.02: Workplace.
Workplace Violence - includes, but is not limited to physical assault or battery, or both; property damage; and intimidation or threats communicated by any means or other disruptive or aggressive behavior that causes a reasonable person to be in fear of his or her own safety or that of a colleague. Workplace violence can include actions or communications in person, by letter or note, by telephone, by fax, by electronic mail, or through social media. Incidents of workplace violence may take place between human service workers, between human service workers and clients or customers, human service workers and acquaintances, partners, or spouses, and human service workers and the general public.
101 CMR, § 19.02