Section 96051.12 - Hospital Designated Contact and Statement of Certification(a) Each hospital shall identify a primary contact who shall register with the Department's online patient complaint portal to review and respond to patient complaints.(b) The primary contact shall provide the following information:(1) The legal name of the hospital.(2) The name of the primary contact designated to receive communications from the Department.(3) The business title of the primary contact.(5) A business email address.(6) A business phone number.(c) Each hospital shall update any change to the information outlined in subdivision (b) through the online patient complaint portal within 10 working days after the change.(d) The hospital's primary contact shall identify approved users who may use the Department's online patient complaint portal on behalf of the hospital.(e) Each hospital shall register in the Department's online patient complaint portal by January 1, 2024. Hospitals that are newly licensed under Health and Safety Code section 1250(a), (b), or (f) on or after January 1, 2024, shall register prior to treating patients.(f) When submitting responses through the Department's online patient complaint portal, the hospital's primary contact and/or approved users shall electronically sign a statement of certification under penalty of perjury, that certifies the following: (1) The submitter is duly authorized to submit all documents and information required under section 96051.17(c)(1) through (d)(1).(2) The submitted response, including but not limited to the hospital's records, data, documents, and information, are true and correct.Cal. Code Regs. Tit. 22, § 96051.12
Note: Authority cited: Section 127010, Health and Safety Code. Reference: Section 127436, Health and Safety Code.
1. New article 4 (sections 96051.12-96051.19) and section filed 11-1-2023; operative 1/1/2024 (Register 2023, No. 44).