Mamie T.,1 Complainant,v.Ryan D. McCarthy, Acting Secretary, Department of the Army, Agency.Download PDFEqual Employment Opportunity CommissionSep 20, 20190120181885 (E.E.O.C. Sep. 20, 2019) Copy Citation U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Office of Federal Operations P.O. Box 77960 Washington, DC 20013 Mamie T.,1 Complainant, v. Ryan D. McCarthy, Acting Secretary, Department of the Army, Agency. Appeal No. 0120181885 Hearing No. 480-2012-00449X Agency Nos. ARUIJONG11JUN02992, ARUIJONG10OCT04619 DECISION On May 6, 2018, Complainant filed an appeal with the Equal Employment Opportunity Commission (EEOC or Commission), pursuant to 29 C.F.R. § 1614.403(a), from the Agency’s April 18, 2018, final decision concerning her equal employment opportunity (EEO) complaint alleging employment discrimination in violation of Title VII of the Civil Rights Act of 1964 (Title VII), as amended, 42 U.S.C. § 2000e et seq. and the Age Discrimination in Employment Act of 1967 (ADEA), as amended, 29 U.S.C. § 621 et seq. For the following reasons, the Commission AFFIRMS the Agency’s final decision. ISSUE PRESENTED The issue presented is whether Complainant has shown by a preponderance of the evidence that the Agency subjected her to a hostile work environment and discrimination based on her protected classes and in reprisal for protected activity. BACKGROUND 1 This case has been randomly assigned a pseudonym which will replace Complainant’s name when the decision is published to non-parties and the Commission’s website. 0120181885 2 At the time of events giving rise to this complaint, Complainant worked as a Supply Management Specialist at the Agency’s Central Issue Facility Branch, Directorate of Logistics, Supply and Services Division at Camp Stanley in Uijeongbu, South Korea. Complainant initiated EEO counseling in October 2010, and June 2011. On August 15, 2011, Complainant filed an EEO complaint alleging that the Agency subjected her to a hostile work environment and discriminated against her on the bases of race (Asian), national origin (Korean), sex (female), color (Brown), age (49), and in reprisal for prior protected EEO activity from June 28, 2010 through October 8, 2010 when: 1. Civilian Personnel Advisory Center (CPAC) officials failed to honor their written agreement to assign and pay Complainant within the NSPS YB-2003-02 pay band; 2. Human Resources officials wrongfully denied Complainant’s non-competitive promotion twice (December 23, 2009 and June 26, 2010) to a GS-09 grade level; 3. CPAC officials failed to pay Complainant at the GS-09 grade level in accordance with her assigned job duties; 4. in December 2009, CPAC officials acted improperly by advertising Complainant’s position during her period of active employment; 5. on January 5, 2010, Human Resources officials failed to process Complainant’s request for partial Living Quarters Allowances (LQA); 6. on or about May 10, 2010, Human Resources officials, along with the Deputy Garrison Commander, failed to process Complainant’s 2009 performance incentive award that had been previously approved by Complainant’s supervisors; and 7. on October 4, 2010, Complainant was wrongfully issued a termination of employment notice by the Deputy Garrison Commander for residing in an apartment within the same commuting zone as her husband’s living quarters. Procedural history The Agency first dismissed the complaint for untimely EEO counselor contact, but then rescinded the dismissal in February 2012, and accepted the complaint for investigation. However, the record shows that the Agency initially failed to complete an investigation within the 180 days specified in 29 C.F.R. § 1614.108(e). Complainant requested a hearing before an EEOC Administrative Judge (AJ). By Order, dated April 19, 2012, the first Administrative Judge (AJ-1) in this matter ordered the Agency to provide a copy of the complete complaint file, including the report of investigation. AJ- 1 warned that the Agency’s failure to comply could result in sanctions. The Agency sent a copy of 0120181885 3 the complaint file2, but it did not arrive prior to AJ-1’s issuance of an Order to Show Cause, dated May 9, 2012. In the May 9, 2012 Order, AJ-1 ordered the Agency to show good cause why sanctions should not be imposed. The Agency submitted its response to the May 9, 2012 Order. The Agency’s response explained its delay in submitting the complaint file, namely, that its receipt of the April 19, 2012 Order was delayed through no fault of its own. But the Agency did not explain why it still had not submitted a complete complaint file with a completed report of investigation, as required under the April 19 and May 9, 2012 Orders. Subsequently the assigned AJ was changed in this matter. On February 22, 2018, the subsequent AJ (AJ-2) issued an Order Dismissing Complainant’s Request for Hearing, Without Prejudice, and Remanding Complaint to the Agency for An Appropriate Investigation. AJ-2 ordered the Agency to conduct an appropriate investigation, and submit it to Complainant no later than May 23, 2018. AJ-2 provided that if Complainant wished to reopen the hearing request, she could then do so by June 6, 2018. AJ-2 noted that if Complainant failed to file a request to reopen the hearing request, or file an extension, then he would dismiss the case, with prejudice, without the right to reopen the hearing. By letter dated February 24, 2018, Complainant’s attorney submitted a request for a final Agency decision. On March 14, 2018, the Agency responded to AJ-2’s February 22, 2018 Order. The Agency noted that a complete investigative file was submitted to Complainant and her attorney. It also informed AJ-2 that Complainant’s attorney had requested a final Agency decision. On April 18, 2018, the Agency issued a final decision pursuant to 29 C.F.R. § 1614.110(b). The decision concluded that Complainant failed to prove that the Agency subjected her to discrimination as alleged. On June 7, 2018, AJ-2 issued his latest order. AJ-2 stated that as of June 7, 2018, he had yet to receive any requests from Complainant to reopen her hearing request. Therefore, he dismissed, with prejudice, her request for a hearing and remanded the matter to the Agency to render a Final Decision, if it had not already done so, based on the existing record. Final Agency decision The investigative record reflects the following pertinent matters relating to the subject claims. The EEO Investigator included a notation that in early March 2013, Complainant was sent a declaration to fill out and submit as part of the investigation. On March 6, 2013, Complainant’s 2 This was later received, but it was an incomplete submission lacking several requested documents. According to AJ-2, “The file was a jumbled, unbound stack of miscellaneous administrative papers. It did not contain a report of investigation, as required.” 0120181885 4 attorney responded asking that Complainant not to be contacted directly again regarding the complaint. Neither Complainant nor her attorney submitted the requested declaration. On June 24, 2009, Complainant was selected, from a pool of over sixty candidates, for the GS- 2003-07 Supply Management Specialist position at the GS-07 level. This position was initially intended to be filled as a YB-2003-02 pay band position, but the Agency re-announced the position as a developmental GS-07/09 pay band position. On June 25, 2009, the Human Resource Specialist (classes unknown) and Complainant’s second line supervisor (S2) (African American, black, male, over 40) exchanged emails about Complainant’s selection and promotion. They discussed the possibility that Complainant would be paid at the YB-2 band, which would have provided an annual salary of $37,477. S2 believed that Complainant was being converted to the YB-2003-02 pay band. This was a managerial conversation, and the YB-2 pay band was never offered to Complainant. The discussion ultimately was irrelevant as Complainant’s selection was into the GS-2003-07 pay scale, and not the YB- 2003-02 pay band. Effective June 28, 2009, Complainant was converted from her original position, the YB-0186-01 Social Services Technician (salary $28,377), to the GS-2003-07 Supply Management Specialist (salary $33,477). The SF-50B specified that Complainant was hired under a Family Member Hire appointment, and that “[t]he appointment will be terminated within two months following the date the employee ceases to be a dependent, or following the sponsor’s transfer from the commuting area or separation from the service, unless an authorized exception is granted.” Additionally, the SF-50B noted that the position was “Ineligible for Foreign Allowances”. The Position Description for Supply Management Specialist, GS-2003-07, stated that it was a developmental entry-level position for the starting at GS-07, with the potential to progress to GS-09. On or around July 10, 2009, Complainant reviewed her SF-50 action and determined that CPAC officials failed to honor their alleged agreement to her to hire her at the YB-2 level. The record, however, does not contain any documentation of an offer to pay Complainant $37,477. On December 23, 2009, Complainant asserted that Human Resource officials refused to process her Request for Personnel Action (RPA) to promote her to the GS-2003-09 grade level. Complainant asserted that she received a Special Evaluation from her first and second-line supervisors, and that the evaluation would enable her to be promoted. However, in December 2009, Complainant had yet to be in her position for the required 52 weeks. She was therefore ineligible for any promotion. On July 4, 2010, Complainant was given a Within Rate Increase to $35,112. In December 2009, CPAC officials submitted a request for a recruitment action through the Civilian Personnel On-Line (CPOL). The position was similar to the one Complainant occupied, except that it was seeking a GS-9 candidate. Complainant was brought in as a GS-7 employee. The listing was cancelled after four days and did not have an impact on Complainant’s position. 0120181885 5 On January 5, 2010, Human Resources officials refused to process Complainant’s request for partial Living Quarters Allowances (LQA). HR denied the request per Agency regulation 1400.25- M, Subchapter 315, stating that her excepted service position did not qualify for the allowance. Specifically, her position was “Ineligible for Foreign Allowances”, such as LQAs. On or about May 10, 2010, Human Resources officials, along with the Deputy Garrison Commander (American, Caucasian, white, over 40, male), failed to process Complainant’s 2009 performance incentive award that had been previously approved by S2. S2 stated that Complainant qualified as a high performer based on her “Commendable” rating during the 2009 Fiscal Year, but could not offer specifics or documentation demonstrating approval of any incentive awards. The Deputy Garrison Commander could not recall any specifics citing the three-year time frame that had already passed. On October 4, 2010, Complainant was issued a termination of employment notice by the Deputy Garrison Commander for residing in a separate apartment within the same commuting zone as her husband’s living quarters. Complainant was initially hired under a Family Member Hire Appointment. When she was issued the termination notice, Complainant acknowledged that she only resided with her husband on a weekend basis to avoid the long daily commute, but believed that she was abiding by the requirement of living within the same commuting area as her spouse. The Deputy Garrison Commander stated that it was unacceptable, as she was supposed to be living with her spouse full-time, and did not accept Complainant’s statement that she would give up her solo apartment. In its final decision, the Agency assumed Complainant had established her prima facie cases, and found that it had articulated legitimate nondiscriminatory reasons for its actions. It concluded that Complainant had not established the Agency’s reasons to be pretext for discrimination. The Agency also found that Complainant had not established that she had been subjected to a hostile work environment. This appeal followed. CONTENTIONS ON APPEAL On appeal, Complainant’s attorney argues that the same arguments that would oppose a summary judgment action should apply to her case. Complainant’s attorney asserts that there are unresolved, and disputed issues that made a final decision inappropriate. Complainant’s attorney argues that Complainant should be allowed to present her case before a trier of fact. Complainant’s attorney did not address the fact that he had previously requested the final decision that he is now contesting on appeal. Regarding the merits of her complaint, Complainant’s attorney asserts that the cumulation of the Agency’s actions resulted in a hostile work environment, even if the individual action(s) itself did not appear to be hostile. He also argues that the Agency failed to properly investigate Complainant’s claims. For example, he asserts that the Agency had not given them the opportunity to identify similarly situated comparators. He then provided a detailed account of each claim and why the Agency’s finding of no discrimination was inappropriate. 0120181885 6 The Agency maintains that its final decision is fully supported by the record, and that Complainant did not provide any persuasive arguments on appeal to overturn its decision. The Agency responded to each of Complainant’s contentions that her claims were inappropriately dismissed based on a finding of no discrimination. ANALYSIS AND FINDINGS As this is an appeal from a decision issued without a hearing, pursuant to 29 C.F.R. § 1614.110(b), the Agency’s decision is subject to de novo review by the Commission. 29 C.F.R. § 1614.405(a). Equal Employment Opportunity Management Directive for 29 C.F.R. Part 1614 (EEO MD-110), at Chap. 9, § VI.A. (Aug. 5, 2015) (explaining that the de novo standard of review “requires that the Commission examine the record without regard to the factual and legal determinations of the previous decision maker,” and that EEOC “review the documents, statements, and testimony of record, including any timely and relevant submissions of the parties, and . . . issue its decision based on the Commission’s own assessment of the record and its interpretation of the law”). Disparate Treatment Complainant alleges that she was subjected to disparate treatment. A claim of disparate treatment is examined under the three-part analysis first enunciated in McDonnell Douglas Corporation v. Green, 411 U.S. 792 (1973). For a complainant to prevail, she must first establish a prima facie case of discrimination by presenting facts that, if unexplained, reasonably give rise to an inference of discrimination, i.e., that a prohibited consideration was a factor in the adverse employment action. McDonnell Douglas, 411 U.S. at 802, n. 13; Furnco Construction Corp. v. Waters, 438 U.S. 567 (1978). The burden then shifts to the agency to articulate a legitimate, nondiscriminatory reason for its actions. Texas Department of Community Affairs v. Burdine, 450 U.S. 248, 253 (1981). Once the agency has met its burden, the complainant bears the ultimate responsibility to persuade the fact finder by a preponderance of the evidence that the agency acted on the basis of a prohibited reason. St. Mary's Honor Center v. Hicks, 509 U.S. 502 (1993). This established order of analysis in discrimination cases, in which the first step normally consists of determining the existence of a prima facie case, need not be followed in all cases. Where the agency has articulated a legitimate, nondiscriminatory reason for its actions, the factual inquiry can proceed directly to the third step of the McDonnell Douglas analysis, the ultimate issue of whether complainant has shown by a preponderance of the evidence that the agency’s actions were motivated by discrimination. U.S. Postal Service Board of Governors v. Aikens, 460 U.S. 711, 713-714 (1983). Unlawful Harassment Complainant also alleged that she was subjected to unlawful harassment. A harassment claim is examined under the standards set forth in Harris v. Forklift Systems, Inc., 510 U.S. 17, 21 (1993). See also Enforcement Guidance on Harris v. Forklift Systems. Inc., EEOC Notice No. 915.002 0120181885 7 (Mar. 8, 1994). To establish this claim, a complainant must show that: (1) she belongs to a statutorily protected class; (2) she was subjected to harassment in the form of unwelcome verbal or physical conduct involving the protected class; (3) the harassment complained of was based on her statutorily protected class; (4) the harassment affected a term or condition of employment and/or had the purpose or effect of unreasonably interfering with the work environment and/or creating an intimidating, hostile, or offensive work environment; and (5) there is a basis for imputing liability. The Supreme Court in Harris explained that an “objectively hostile or abusive work environment [is created when] a reasonable person would find [it] hostile or abusive” and the complainant subjectively perceives it as such. Harris, 510 U.S. at 21-22. Whether the harassment is sufficiently severe to trigger a violation must be determined by looking at all the circumstances, including “the frequency of the discriminatory conduct; its severity; whether it is physically threatening or humiliating, or a mere offensive utterance; and whether it unreasonably interferes with an employee's work performance.” Id. at 23. A hostile work environment exists when the workplace is permeated with discriminatory intimidation, ridicule, and insult that is sufficiently severe or pervasive to alter the condition of the complainant's employment. Harris, supra; Oncale v. Sundowner Offshore Svcs., Inc., 523 U.S. 75, 78 (1998). With respect to element (5) of a harassment claim, an agency is subject to vicarious liability for harassment when it is created by a supervisor with immediate (or successively higher) authority over the employee. Burlington Industries, Inc., v. Ellerth, 524 U.S. 742 (1998); Faragher v. City of Boca Raton, 524 U.S. 775 (1998); Enforcement Guidance: Vicarious Liability for Unlawful Harassment by Supervisors, EEOC Notice No. 915.002 (June 18, 1999). Reprisal Complainant also alleges that the Agency retaliated against her. In accordance with the burdens set forth in McDonnell Douglas, and Coffman v. Dep't of Veteran Affairs, EEOC Request No. 05960473 (Nov. 20, 1997), a complainant may establish a prima facie case of reprisal by showing that: (1) she engaged in a protected activity; (2) the agency was aware of the protected activity; (3) subsequently, she was subjected to adverse treatment by the agency; and (4) a nexus exists between the protected activity and the adverse treatment. Whitmire v. Dep't of the Air Force, EEOC Appeal No. 01A00340 (Sept. 25, 2000). Analysis Regarding Complainant’s disparate treatment claims, if we assume, arguendo, that Complainant established a prima facie case of discrimination on each of her claimed bases, the Agency has articulated legitimate, nondiscriminatory reasons for its actions. Concerning Clam 1, that management failed to honor an agreement to assign and pay her at the YB-2003-02 pay band, there is no documentation of such an agreement. The record did demonstrate some potential 0120181885 8 communication confusion regarding the status of the position as it was initially thought to be posted as a YB-2003-02 position. Here, the record demonstrates that the position was ultimately listed as a GS-2003-07 developmental position instead. It is understandable that Complainant would be frustrated at the pay discrepancy, but there is no indication that this was intentionally done to harm Complainant. At worst, it appeared to be a communication error once the Agency decided to announce the position under the GS-2003-07 pay scale. Regarding the denial of her promotional requests in Claim 2, the Agency had clear guidelines that all employees must serve 52-weeks in his/her position prior to any promotional eligibility. At the time of her requests, Complainant had not met that 52-week requirement. Complainant was encouraged to resubmit her request once she had fulfilled the requirement. Complainant also argued that she was not paid in accordance to her duties in Claim 3. The record demonstrated that she was hired as a GS-7 employee, and after a year in service was given a Within Rate Increase. Aside from a blanket assertion that she was not paid at her desired rate, Complainant did not provide any specific examples that would demonstrate any discriminatory animus regarding her pay. Complainant also noted that the Agency clearly engaged in hostile tactics when officials acted improperly by advertising Complainant’s position during her period of active employment in Claim 4. However, the posting was seeking a candidate for a GS-9 position. At the time, Complainant was a GS-7 employee. Furthermore, the posting was closed after four days with no impact to Complainant’s position. Regarding Claim 5, Complainant stated that the Agency failed to process her request for a partial LQA. However, the record clearly demonstrates that the SF-50, provided on June 28, 2009, states that the position was “Ineligible for Foreign Allowances”. Therefore, she was ineligible for LQA. We find that the decision to deny the request had nothing to do with Complainant’s protected classes or was in reprisal for her protected activity. Regarding Claim 6, we note that the record is somewhat vague regarding her incentive awards. The Deputy Garrison Commander noted that he could not recall the incident considering the time that had passed. S2 also asserted that Complainant was a superb employee deserving of incentive award, but could not provide and specifics or documentation of an approved 2009 award. The burden of persuasion remains with Complainant, and in this regard, there is insufficient documentation to demonstrate that the Deputy Garrison Commander discriminatorily denied Complainant an incentive award based on her protected classes or in retaliation for protected activity. Lastly, regarding Claim 7, Complainant argued that she was discriminatorily terminated from her position. However, the record demonstrates that Complainant was hired under a Family Member Hire appointment. The June 28, 2009 SF-50B specified that “[t]he appointment will be terminated within two months following the date the employee ceases to be a dependent, or following the sponsor’s transfer from the commuting area or separation from the service, unless an authorized exception is granted.” Complainant acknowledged that she was not dependent on her military 0120181885 9 spouse for living arrangements and was therefore terminated per the SF-50’s notation. While Complainant offered to live with her military spouse full-time, she had already violated an appointment clause. There is no evidence that the Agency terminated Complainant due to her protected classes. We note that Agencies generally have broad discretion to carry out personnel decisions and exercise business judgment. Shapiro v. Soc. Sec. Admn., EEOC Request No. 05960403 (Dec. 6, 1996). Regarding adverse actions, the Agency articulated legitimate, nondiscriminatory reasons for its actions for which Complainant has failed to show were pretext for discrimination. Pretext inquiry is not concerned with bad judgment, impeccability, dislike, or a mistake. Marvin W. v. Dep’t of Homeland Security, EEOC Appeal No. 0120170438 (Dec. 12, 2018). The question is not whether the agency made the best, or even a sound, business decision; it is whether the real reason is discrimination. Mere assertions or conjecture that an agency’s explanation is a pretext for intentional discrimination is insufficient because subjective belief, however genuine, does not constitute evidence of pretext. The focus of pretext inquiry is whether an agency’s actions were motivated by discriminatory animus. Further, at all times the ultimate burden of persuasion remains with a complainant to demonstrate by a preponderance of the evidence that the agency was motivated by prohibited discrimination. Complainant has failed in this regard. Further, the discrimination statutes are not a civility code. What is prohibited is “behavior so objectively offensive as to alter the conditions of the victim’s employment.” Oncale, 523 U.S. at 81. We are mindful that the discrimination statutes do not create a right to work in a pleasant environment, merely one that is free from discrimination. As a result, employees may experience unprofessional, inappropriate, and disrespectful treatment. In the instant matter, the record does not demonstrate objectively offensive behavior by management officials. While the incidents were undoubtedly frustrating for Complainant, the claims were not sufficiently severe or pervasive to create a legally hostile work environment. Lastly, we note that despite given the clear opportunity by the AJ, Complainant’s attorney decided not to renew her request for a hearing before an EEOC AJ, despite what was presented in her arguments on appeal. As a result, we do not have the benefit of an AJ’s credibility determinations regarding some conflicting statements, such as her 2009 incentive awards. Complainant had to prove, by a preponderance of the evidence, that the alleged discriminatory acts occurred. Here, the evidence is, at best, in equipoise. Accordingly, Complainant has not met her burden of persuasion that she was subjected to discrimination. Complainant v. Dep't of Health and Human Servs., EEOC Appeal No. 0120122134 (Sep. 24, 2014), citing Lore v. Dep't of Homeland Sec., EEOC Appeal No. 0120113283 (Sep. 13, 2013) and Brand v. Dep't of Agric., EEOC Appeal No. 0120102187 (Aug. 23, 2012). CONCLUSION Based on a thorough review of the record and the contentions on appeal, including those not specifically addressed or referenced herein, we AFFIRM the Agency’s finding that it did not discriminate against Complainant as alleged. 0120181885 10 STATEMENT OF RIGHTS - ON APPEAL RECONSIDERATION (M0617) The Commission may, in its discretion, reconsider the decision in this case if the Complainant or the Agency submits a written request containing arguments or evidence which tend to establish that: 1. The appellate decision involved a clearly erroneous interpretation of material fact or law; or 2. The appellate decision will have a substantial impact on the policies, practices, or operations of the Agency. Requests to reconsider, with supporting statement or brief, must be filed with the Office of Federal Operations (OFO) within thirty (30) calendar days of receipt of this decision. A party shall have twenty (20) calendar days of receipt of another party’s timely request for reconsideration in which to submit a brief or statement in opposition. See 29 C.F.R. § 1614.405; Equal Employment Opportunity Management Directive for 29 C.F.R. Part 1614 (EEO MD-110), at Chap. 9 § VII.B (Aug. 5, 2015). All requests and arguments must be submitted to the Director, Office of Federal Operations, Equal Employment Opportunity Commission. Complainant’s request may be submitted via regular mail to P.O. Box 77960, Washington, DC 20013, or by certified mail to 131 M Street, NE, Washington, DC 20507. In the absence of a legible postmark, the request to reconsider shall be deemed timely filed if it is received by mail within five days of the expiration of the applicable filing period. See 29 C.F.R. § 1614.604. The agency’s request must be submitted in digital format via the EEOC’s Federal Sector EEO Portal (FedSEP). See 29 C.F.R. § 1614.403(g). The request or opposition must also include proof of service on the other party. Failure to file within the time period will result in dismissal of your request for reconsideration as untimely, unless extenuating circumstances prevented the timely filing of the request. Any supporting documentation must be submitted with your request for reconsideration. The Commission will consider requests for reconsideration filed after the deadline only in very limited circumstances. See 29 C.F.R. § 1614.604(c). COMPLAINANT’S RIGHT TO FILE A CIVIL ACTION (S0610) You have the right to file a civil action in an appropriate United States District Court within ninety (90) calendar days from the date that you receive this decision. If you file a civil action, you must name as the defendant in the complaint the person who is the official Agency head or department head, identifying that person by his or her full name and official title. Failure to do so may result in the dismissal of your case in court. “Agency” or “department” means the national organization, and not the local office, facility or department in which you work. If you file a request to reconsider and also file a civil action, filing a civil action will terminate the administrative processing of your complaint. 0120181885 11 RIGHT TO REQUEST COUNSEL (Z0815) If you want to file a civil action but cannot pay the fees, costs, or security to do so, you may request permission from the court to proceed with the civil action without paying these fees or costs. Similarly, if you cannot afford an attorney to represent you in the civil action, you may request the court to appoint an attorney for you. You must submit the requests for waiver of court costs or appointment of an attorney directly to the court, not the Commission. The court has the sole discretion to grant or deny these types of requests. Such requests do not alter the time limits for filing a civil action (please read the paragraph titled Complainant’s Right to File a Civil Action for the specific time limits). FOR THE COMMISSION: ______________________________ Carlton M. Hadden’s signature Carlton M. Hadden, Director Office of Federal Operations September 20, 2019 Date Copy with citationCopy as parenthetical citation