Garland Knitting Mills of Beaufort, South Carolina, Inc.Download PDFNational Labor Relations Board - Board DecisionsMar 28, 1968170 N.L.R.B. 821 (N.L.R.B. 1968) Copy Citation GARLAND KNITTING'MILLS 821 Garland Knitting Mills of Beaufort , South Carolina, Inc. and International Ladies ' Garment Workers' Union , AFL-CIO. Cases I1-CA-3067, I1-CA-3148, and 11-CA-3188 March 28, 1968 DECISION AND ORDER BY CHAIRMAN MCCULLOCH AND MEMBERS FANNING AND BROWN On October 26, 1967, Trial Examiner Paul E. Weil issued his Decision in the above-entitled proceeding, finding that the Respondent had en- gaged in and was engaging in certain unfair labor practices and recommending that it cease and de- sist therefrom and take certain affirmative action, as set forth in the attached Trial Examiner's Deci- sion. He also found that the Respondent had not engaged in other unfair labor practices alleged in the complaint and recommended dismissal of those allegations. Thereafter, the Respondent and the Charging Party filed exceptions to the Trial Ex- aminer's Decision and supporting briefs. Pursuant to the provisions of Section 3(b) of the National Labor Relations Act, as amended, the Na- tional Labor Relations Board has delegated its powers in connection with this case to a three- member panel. - The Board has reviewed the- rulings of the Trial Examiner made' at the hearing and finds that no prejudicial error was committed. The rulings are hereby affirmed. The Board has considered the Trial Examiner's Decision, the exceptions and briefs, and the entire record in the case, and hereby adopts the findings, conclusions, and recommenda- tions of the Trial Examiner, with the following addi- tions and modifications. As described more fully in the Trial Examiner's Decision, in February 1966, International Ladies' Garment Workers' Union, AFL-CIO, hereinafter called the Union, commenced organizing activities among Respondent's employees which culminated, on March 7, with a demand for recognition which was rejected by the Respondent.' Shortly thereafter, the Respondent embarked upon a cam- paign in opposition to the Union. Respondent's Pre- sident Bernat and Personnel Manager Kublin made frequent trips to Beaufort from the home office in Massachusetts to establish personal contact with the employees and to ascertain the causes of em- ployee unrest. On President Bernat's early visits he merely circulated throughout the plant and,acted friendly towards the employees. Thereafter,- during the final 2 weeks prior to the May 13 election, Bernat made several speeches to and conducted a series of question-and-answer sessions among em- ployees. The complaint alleges, and the Trial Examiner -found that, in the course of these talks, Bernat made certain promises to the employees of benefits and improvements in wages and working conditions if the Union lost the election, and that by such con- duct Respondent violated Section 8(a)(1) of the Act. 1. We adopt the Trial Examiner's findings of 8(a)(1) violations based upon Bernat's promises to increase piece rates and wages; his assurance that "if the Union did not win the election the- em- ployees would never want a union again because they would be treated so good they would not want one"; his statement that the employees would be taken care of, that improvements -would be made; and Respondent's grant of various benefits to em- ployees following the election, but during the ex- istence of the question concerning representation.2 Contrary to the Trial Examiner we do not limit our 8(a)(t) finding to the incidents recited above. Rather, we find that the Respondent also violated 8(a)( i) in the following respect: The Garland Tag Incident: The General Counsel contended that-the distribution of Garland tags by supervisors, immediately, following - President Bernat's reference in his May 12 speech to such -tag as a symbol of "where he stood," had the intended effect of coercing the assembled employees into openly declaring themselves either for or against the Union and thus constituted unlawful interroga- tion. The Trial Examiner rejected this contention on the grounds that it would unduly restrict an em- ployer's right to engage in legitimate electioneering in representation elections. We find merit in the Charging Party's exception to the Trial Examiner's finding herein. It is clear, in the circumstances of this case, that Respondent's supervisors, by passing out tags and observing who accepted or rejected them, in effect forced each employee who was ap- proached to manifest his choice. We find that such exertion of pressure upon employees constitutes coercive conduct violative of Section 8(a)(1).3 2. The Trial Examiner also found, and we agree, that Respondent violated Section 8(a)(3) by the z Subsequent thereto, the Union filed a representation petition, and a Board-conducted election (in Case I1-RC-2331) was held on May 13, which the Union lost On June 23, 1966, the Regional Director sustained the Union's objections to that election and ordered that the election be set aside ' We adopt the Trial Examiner's further finding that Respondent's uni- lateral grant of wage increases and improvements in working conditions also violated Section 8(a)(5) of the Act ' Kawneer Company, 164 NLRB 983 170 NLRB No. 39 822 DECISIONS OF NATIONAL LABOR RELATIONS BOARD discriminatory discharges or permanent layoffs of employees Julia Frazier, Rebecca Frazier, Alice Ebbs, Dorothy Walker, Dorene Crumley, and Eve- lyn Houston because of their activities on behalf of the Union. 3. We further agree with the Trial Examiner's finding that, on March 7, a majority of employees in the appropriate unit designated the Union as their bargaining representative," and that Respon- dent's refusal to recognize and bargain with the Union on and after March 7 was not made in good faith, but rather was motivated by Respondent's desire to gain time to dissipate the Union's majori- ty, and that by such refusal, Respondent violated Section 8(a)(5) and (1) of the Act. Accordingly, in view of the' Union's majority status on March 7, 1966, and the above-mentioned serious unfair labor practices which prevented the holding of a fair election, we find, in agreement with the Trial Examiner, that Respondent should be required to bargain with the Union as the exclusive representative of the employees in the appropriate unit.' ORDER Pursuant to Section 10(c) of the National Labor Relations Act, as amended, the National Labor Relations Board adopts as its Order the Recom- mended Order of the Trial Examiner as modified below and hereby orders that the Respondent, Gar- land Knitting Mills of Beaufort, South Carolina, Inc., its officers, agents, successors, and assigns, shall take the action set forth in the Trial Ex- aminer's Recommended Order, as herein modified: 1. Insert the following new subparagraph (e) in paragraph 1 of the Trial Examiner's Recommended Order, and reletter present subparagraph (e) as (f): "(e) Offering its employees antiunion insignia to wear in order to ascertain their attitude toward unions." 2. Delete the following phrase from the end of newly relettered paragraph (f), and from the end of the fifth indented paragraph of the notice attached to the Trial Examiner's Decision.... "except to the extent that such right may be affected by an agree- ' The Trial Examiner found that the Union's majority on March 7 con- sisted of 167 authorizations out of a total of 321 employees in the unit The Charging Party excepts to the Trial Examiner's failure to count the authorizations of lzella Simmons and Lucinda Simmons which, although executed on March 7, were not in the possession of the union spokesmen at the time of the demand But in view of the Union 's evident continuing de- mand for recognition and bargaining, we find that these two authorizations, whose authenticity is not disputed, should be counted towards the Union's majority at all times after March 7 We find it unnecessary to pass upon the authenticity of the card of Catherine Smalls 5 Joy Silk Mills, Inc, 85 NLRB 1263, enfd as modified 185 F 2d 732 (C A D C ), cert denied 341 U S 914 ment requiring membership in a'labor organization as a condition of employment in conformity with Section 8(a)(3) of the Act." 3. The notice is modified by inserting the follow- ing between the fourth and fifth indented para- graphs: WE WILL NOT offer our employees antiunion insignia to wear in order to ascertain their at- titude toward unions. TRIAL EXAMINER'S DECISION STATEMENT OF THE CASE PAUL E. WEIL, Trial 'Examiner : Upon charges filed on July 7, 1966, the Case I 1-CA-3067; on October 14 , 1966, in Case 11-CA-3148;' and on November 21, 1966 , in Case I1-CA-3188 by Inter- national Ladies ' Garment Workers ' Union, AFL-CIO, herein called the Union , the General Counsel of the National Labor Relations Board by the Regional Director for Region 11 ( Winston- Salem , North Carolina), issued a consolidated com- plaint on December 19, 1966 , against Garland Knitting Mills of Beaufort , South Carolina, Inc., herein called the Respondent, alleging that the Respondent had violated Section 8(a)(3) and (1) of the Act by the discharge of one employee and the layoff of five other employees and by threats to employees of discharge because of their support and activities on behalf of the Union. The December 19 complaint was in the nature of an amendment , and addition to a complaint issued November 9, 1966 , on Case 11-CA-3067 alone, which alleged violations of Section 8(a)(5) and (1) of the Act in that Respondent refused to recognize the Union as the collective -bargaining representa- tive of its Beaufort employees and engaged in a course of conduct including interrogation , promises of benefits , and the granting of such benefits in- cluding wage increases to its employees. The Respondent by separate answers denied all allega- tions of unfair labor practices while admitting vari- ous facts alleged , including jurisdictional facts and the status of the Union as a labor organization.' With all parties represented I heard the case in Beaufort, South Carolina , on various dates between March 27, 1967, and April 7, 1967. Briefs filed by each of the parties have been duly considered. Upon the entire record in the case and from my observation of the witnesses and their demeanor, I make the following:' ' On motion by the General Counsel the hearing was reopened to take additional testimony from Augustus Van Schyndel The reopened hearing took place on September 14, 1967, with all parties represented by the same counsel. All parties had the opportunity to present relevant and probative evidence, argue orally, and file supplemental briefs The unopposed motion of counsel for the General Counsel to correct the transcript of record is hereby granted GARLAND KNITTING MILLS 823 FINDINGS OF FACT 1. THE BUSINESS OF THE RESPONDENT Respondent is a South Carolina corporation manufacturing ladies' sportswear at its plant in Beaufort, South Carolina. Respondent annually im- ports into the State of South Carolina goods valued in excess of $50,000 from points outside the State of South Carolina and annually ships its finished products valued in excess of $50,000 to points out- side the State of South Carolina from its Beaufort, South Carolina, plant. Respondent is now and has been at all times material herein an employer engaged in commerce within the meaning of Section 2(6) and (7) of the Act. II. THE LABOR ORGANIZATION The Union is a labor organization within the meaning of Section 2(5) of the Act. III. THE ALLEGED UNFAIR LABOR PRACTICES A. The Refusal To Bargain In early February3 the Union commenced prepar- ing an organizing campaign at Respondent 's Beau- fort plant. On March 22 a meeting was held at the home of Dorene Crumley which was attended by Crumley, Alice Ebbs, Caroline Johnson, lone Allen, and Mary Gregory, all of whom became members of the Garland Knitting Mills Organizing Commit- tee, a committee of employees which later included Lucy Bork, Dorothy Walker, Evelyn Houston, and Rebecca and Julia Frazier. On Friday, February 25, the union campaign became overt. About 15 union agents, together with employee organizers, com- menced a campaign, described by General Counsel as a blitzkrieg, which lasted through Friday, Satur- day, and Sunday, February 28. By Sunday night the campaign had netted something in excess of 150 cards which the Union, believing that there were approximately 300 employees, considered to be a majority. Most of the union organizers returned to other assignments. By March 7 Mary Cameron, area director of the Union who was in charge of the campaign, had in hand 177 cards. Accompanied by two other organizers and five members of the employee committee, Cameron went to the plant where she spoke to the plant manager and Garland's quality control man, Capone, and requested bargaining on behalf of the employees. Cameron testified that she offered to display the cards which she had in her hand to the plant manager and to Capone, but that Capone an- swered, "we are not going to accept your cards." Thereafter, on the same day, Cameron sent the cards by messenger to the office of Attorney Han- dler, who immediately forwarded them together with a petition for an election to the Board's Re- gional Office. After the March 7 meeting the Employer com- menced a vigorous campaign to counteract the Union's organizational effort. The main actors in the Respondent's campaign were Personnel Manager Kublin and Respondent President Bernat, both of whom came to the plant and delivered speeches. After a representation hearing on the Union's petition, the Regional Director ordered an election which was conducted on May 13; 103 votes were cast for the Union, 174 against representation, and 3 votes were challenged. Timely objections to the election were filed by the Union and after investiga- tion and consideration, - the Regional Director sustained one of the objections, ordered the elec- tion set aside, and directed a second election. General Counsel contends that on March 7, the Union represented a majority of Respondent's em- ployees in an appropriate collective-bargaining unit and that the Employer refused to bargain in order to gain time to undermine the Union's organization. He relies on the well known Joy Silk Mills and Bernel Foam rules and seeks an order requiring the Respondent to bargain with the Union. We shall deal first with the claimed majority status of the Union; thereafter with the other unfair labor prac- tices charged. The parties agree that all production and main- tenance employees at Respondent's Beaufort, South Carolina, plant, excluding the nurse, office clerical employees, guards, and supervisors as defined in the Act, constitute a unit appropriate for the purposes of collective bargaining within the meaning of Section 9(c) of the Act.' The parties stipulated a list of employees contain- ing 321 names as the total employee complement on March 7, 1966, at the time of the Union's de- mand. During the hearing, General Counsel offered 169 cards purportedly bearing the signatures of em- ployees. Twenty-one of the cards were received without objection. Respondent objected to 144 cards on the ground that they were authenticated either by employee-organizers, union agents, or fel- low employees, in whose presence they were signed, or by employee-organizers or union agents to whom they were handed by the employees who signed them. An issue arose from the testimony of Mason Lon- don that he had no present recollection of the occa- All dates are in the year 1966 unless otherwise noted, stances and the manner in which the cards are signed and that cards are This is the unit found appropriate by the Regional Director in his Deci- properly authenticated through witnesses who testified to receiving a sion and Direction of Election signed card from the signatory employee Don The Beachcomber, 163 s The Board with court approval has held that witnesses to the signing of NLRB 275, and cases there cited, and Capitol-Varsity Cleaning Co , 163 authorization cards are competent to testify as to the attending circum- NLRB 1057 824 DECISIONS OF NATIONAL LABOR RELATIONS BOARD Sion or identity of any of the signers of the cards he identified with the exception of the cards of Mary McDuffie and Blondell Hagood, whom he recalled. Respondent contends that the other seven cards in- troduced through London's testimony have not been properly authenticated and should not be counted. One of those seven, that of Margie Allen, was further authenticated by the signer, who was called by Respondent as a witness. Accordingly, Respondent's contention does not apply to her card. London testified that during the short period dur- ing which he worked on this campaign, 3 days, he wrote his name on the back of every card he so- licited, and on the back of only those cards that he solicited; he stated that he identified the cards by the existence of his signature on the back. I reject Respondent's contention. It is my opinion that London's testimony, which was delivered can- didly and forthrightly, establishes a textbook exam- ple of the use of past recollection recorded. In this regard Wigmore states: "Is it enough that the wit- ness ... merely recognizes his handwriting and knows that he would not have written or signed without believing the record to be correct? Here the witness is really calling to his aid, not his specific business custom, but his general moral at- titude; but as a rule, the indication should be and is treated as sufficient." 3 Wigmore, Evidence §747. Wigmore cites the language of the Court in Pear- son v. Wightman, I Mills Const. Ct. 344: "1 hold it not to be necessary that a subscribing witness should recollect the time and occasion when he subscribed the instrument as a witness. It is enough if,he recognize his handwriting and is perfectly as- sured in his own mind that he never subscribed an instrument as a witness without having seen it ex- ecuted or acknowledged as the nature of the act requires." Wigmore concludes: "In general, it is conceded that when the witness' certainty rests on his usual habit or course of business in making memoranda or records it is sufficient [to verify the record]." I consider that London's testimony, which I credit, satisfies the General Counsel's burden of authenticating the cards of Rebecca Black, Ethel Booker, Annie Lee Glover, Redell Hampton, Reatter Thompson, and Sarah Hamilton. Respon- dent was given adequate time to interview the em- ployees whose cards were thereby identified, and in fact presented one of the employees solicited by London, Margie Allen, considered elsewhere, but Respondent mounted no attack, other than that set forth above, on the authenticity of these six cards. I consider them valid and I shall count them. In addition, Respondent objected to the receipt of the card of Bernice Saunders on the ground that ' Counsel stated that he had been inducted into the Armed Services and was presently unavailable as a witness 7 See Northwest Engineering Company, 158 NLRB 624. no evidence supports the date, March 1, which ap- pears thereon. Bernice Saunders obviously had no recollection of when she signed the card and she testified that the date which appears thereon was not put on it by her. Mary Cameron testified that Bernice Saunders' card was in her possession at the time she made the demand on March-7, however, for reasons set forth below, I am not inclined to rely upon this testimony. The card bears on the back the notation "Signed for Dorene Crumley. Recd by Burl Robinson & Jerry Tucker-3-1-66." Burl Robinson, although he testified, was not asked about Bernice Saunders' card. Jerry Tucker did not testify.6 However, Lorene Crumley was called and testified that the card was given her by Mary Gregory before the employee committee went, to the office to ask for recognition on March 7. She was not cross-examined I credit Dorene Crumley, especially in view of the fact that Bernice Saunders testified that she signed the card for Mary Gregory, and Dorene Crumley testified that Mary Gregory gave her the card. It is clear from the record that Mary Gregory's participation as a member of the Union's organizing committee ceased before March 7 as signaled by the fact that she did not go to the Company's office on March 7 when recognition was requested. Accordingly, I consider the circum- stances corroborative of Crumley's testimony that the card was handed to her before March 7 and I consider it authenticated as to date. Evelyn Houston's card was objected to by the Respondent on the ground that she did not sign it. However, Evelyn - Houston testified that she authorized her sister, Dorothy Walker, to sign the card for her and Dorothy Walker testified that she signed it on her sister's authorization. The card is valid.' Mary V. Kloz testified that she signed and dated the card which bears her name at the instance of lone Allen and a man from the Union whose name she did not know. The card on the reverse side bears the name M. P. Whitt and Mr. and Mrs. Charles Allen. Respondent objected, to the receipt of the card presumably on Mrs. - Kloz' failure to i entify the union agent. I- consider the card roperly y authenticated and I shall count it .8 Mary Lee Bowers testified that her daughter, Elizabeth Bowers, signed a, union card in her presence on the night of February 25, the same night on which Mary Lee, Bowers signed a union card. She identified the handwriting on a card dated February 24, bearing the name Elizabeth Bowers as that,of her daughter. She stated that she did not know that her daughter had signed a card on February 24 and that the card displayed to her was not the one that her daughter signed. I consider both Mrs. Bowers testimony identifying her 8 See Highland Park Manufacturing Company, 84 NLRB 744, enforce- ment denied on other grounds 184 F 2d 98 (C A.D C.), affd 341 U S 322 GARLAND KNITTING MILLS 825 daughter's signature and her testimony that her daughter signed a card, albeit not the card in evidence, to evidence a valid authorization of the Union by Elizabeth Bowers. Accordingly, I shall count Elizabeth Bowers among the employees who authorized the Union to represent her before the critical date, March 7.9 In addition to the specific objections dealt with above, Respondent in its brief attacks the validity of a number of the-cards received in evidence. Respondent contends that the cards of Izella Sim- mons and Lucinda Simmons were not in existence when the union demand was made because they were signed after the demand. Spurgeon Griggs, the union organizer, who identified the Simmons girls' cards, testified that he signed up employees only on weekends and evenings. The cards in issue were both signed on March 7. Mary Cameron, the Union's area director, testified that when she de- manded recognition on March 7, she did so at the close of business, approximately 4:30 p.m., and was accompanied by, among others, Spurgeon Griggs. She testified that at that time she had all of the 177 cards that the Union had collected and that thereafter she sent the cards to the Union's regional office on the following day. Neither of the Simmons girls was called to testify. Clearly both union agents cannot be credited. On balance, I am inclined to believe Mr. Griggs' testimony that the cards were signed in the evening. It appears im- probable to me that he would not have recalled contacting the Simmons girls during the working day when presumably they were at the plant. There is no evidence anywhere in the record that union agents were permitted in the plant for the purpose of organizing or attempted to go into the plant for that purpose. Similarly, while he could have ob- tained the signatures during the lunch period, this, too, would have been such an unusual circum- stance, that I would think that he would remember it, since he testified he received no other cards ex- cept on weekends and evenings. He also testified that both cards were dated by the signers and was not asked to give any particulars concerning the place at which the cards were signed, the hour at which they were signed, or whether he talked to the two girls together. It appears to me that the two cards must have been signed after the demand for recognition was made and the refusal of recognition took place. Accordingly, I shall not count either card. Respondent contends that the cards of Thelma Crosby, Earline Young, and Jesse Crapse should not be counted because on that date "they had no in- terest in the wages, hours and working conditions of employees." Respondent relies on O'Hara Metal Products Co., 155 NLRB 236. Respondent stipu- lated that each of these employees was on the payroll on March 7. The record reveals that each of these employees quit shortly thereafter. Thelma Crosby testified that she quit on account of illness after working 1 week in February and 2 in March. Earline Young testified that she quit about a week after she signed the card, which is dated March 1, and Jesse Crapse testified in response to a leading question that she quit about March 1. I accept Respondent' s stipulation , which was apparently based on records which Respondent provided, that all three employees were employed on March 7. Respondent's reliance on the O'Hara Metal Products case is misplaced in my opinion. The per- tinent portion of that case deals with temporary employees hired for a summer vacation job and for a particular short-term job. The Board excluded both from the unit because of the temporary nature of their employment. On the other hand, all three of the ladies with whom we are here concerned were regular full-time employees as far as the record reveals and there is nothing to indicate that any of them, either at the time they signed the card, or on March 7, were considering leaving Respon- dent's employ. Thelma Crosby, in fact, quit because of illness a week thereafter. I can conceive of no reason why the cards should be invalid and I shall count them. Respondent contends that the card of Rebecca Frazier should not be counted, apparently on the basis of the fact that the back of the card contains, in printing, the words "S. W. Griggs." Spurgeon Griggs testified that he solicited the signature of Rebecca Frazier and that she signed and dated the card in his presence. Spurgeon Griggs testified that while he signed his name to the back of most of the cards he solicited, he did not sign them all and in fact there appeared to be some cards in which Griggs' name appears on the back in writing other than his own. Griggs testified that the words "S W. Griggs," on the back of Rebecca Frazier's card, were not written by him and he does not know who did write them. Respondent complains that pursuit of information on cross-examination of Rebecca Frazier was not available to Respondent, but, although Rebecca Frazier took the witness stand for other purposes,i0 Respondent made no attempt to interrogate her about the signature on her card. Regardless of who put the words "S. W. Griggs" on the back of the card, I cannot see that it in any way impairs the validity of the card, nor does it affect in any way the credit to be given to Spurgeon Griggs' testimony that it was signed in his presence. I shall count the card. Respondent contends that the-card of Catherine Smalls should not be counted. Asked whether she dated the card, she stated that she did not re- member. Asked whether the date was in her hand- writing she continued to state that she did not re- ' Dubois Fence & Garden Co, Inc, 156 NLRB 1003, 1004 (card of Ed- ward Jones) 11 Rebecca Frazier was a member of the employee committee 826 DECISIONS OF NATIONAL LABOR RELATIONS BOARD member , and finally stated that she wasn 't sure that the date was in her handwriting but that she knew that the signature was. She obviously had no present memory of when she signed the card. The card was identified originally by Brenda Hoover, who identified the card as "the card that Catherine Smalls signed in my presence" and testified that it was dated at the same time it was signed. Catherine Smalls on the other hand testified that she signed the card in the presence of a man from the Union and her husband. Mrs. Hoover was recalled in rebuttal and substantially altered her testimony, stating that she remained in the automobile because of a large dog which frightened her and that Jesse Riddle secured Mrs. Smalls' signature. I cannot credit Mrs. Hoover's original testimony and I credit her rebuttal testimony only to the extent that it is corroborated by Mrs. Smalls that a man from the Union secured her signature to the card. Jesse Rid- dle, although he testified immediately before Mrs. Hoover, was not asked about Mrs. Smalls' card and he was not recalled in rebuttal. Mrs. Smalls did not testify that the date was not her handwriting. She testified "Well, I'm not sure. . . . I know the signa- ture is." She testified also that the address was in her writing. I have examined the card closely and I am convinced that the date is written in the same handwriting as the signature and the address. Respondent has adduced no evidence that the card was signed on any but the date it bears. I consider that the card is valid and I shall count it. June Inabinett testified that she signed her card at the request of Rebecca Frazier and that the next time she saw Rebecca Frazier she asked for the card back. She testified that Rebecca Frazier said that she couldn't give the card back to her and nothing else. This conversation with Rebecca Frazi- er, to her best recollection, took place the following Monday after she signed the card on Friday. On cross-examination by the General Counsel Inabinett testified that she had not discussed her attempt to get her union card back with anyone prior to talk- ing to Respondent's counsel other than the people who work with her, she had not said anything to anyone else. She testified she had not told the Com- pany about this and asked "Did you ever seek out any union official and ask for your card back." She answered, "No. I asked her and she told me she couldn't give it back to me, and so if she couldn't give it back to me, I didn't figure anybody else could." Further on her cross-examination it ap- peared that she could not place the time when she asked for her card back closer than within a couple weeks of her signing of it on February 25. She also testified that she asked for her card back while she was sitting at her work place and that Rebecca Fra- zier sat either directly in front of her or directly be- hind her at the time, but she could not remember where Rebecca Frazier sat in relation to her. She admitted that she was taken to a union meeting in May by Mason London, a union agent. General Counsel asked "Did you talk to Mason about getting your card back?" She answered, "I told him that I had asked about getting it back, but he told me that I couldn't. . . . He discussed it at my house and on the way to the meeting." She testified she did not ask at the meeting to get her card back. Re- becca Frazier testified in rebuttal that Inabinett had never asked her for her card back. Mason London testified in rebuttal that he took Miss Inabinett to the union meeting the night before the election and that nothing was said between him and her at that time about her getting her union card back. I do not credit Inabinett based upon her demeanor and on the contradictions in her testimony. While she appeared on direct examination to have a fair recollection both as to the incidents set forth above and as to speeches by Respondent's President Bernat, on cross-examination her memory was very poor. In addition, she appeared resentful of the cross-examination and lost her temper when she was pressed to attempt to remember, dates and oc- currences. She directly contradicted herself with re- gard to her conversation with London when he took her to the union meeting. On the other hand, I credit London and I credit Rebecca Frazier. Lon- don in this and other testimony answered questions frankly and with candor although he must have realized that some of the answers he gave were not helpful to the cause of the union which he represents. I find that, contrary to her testimony, June Inabinett did not ask for her card back and that it was at all times relevant a valid authorization to the Union to represent her. I shall count, it. Respondent apparently contends that the card of Edna Carter should not be counted because she changed her mind after she signed the card. She testified that after a discussion about sick pay and better wages with Dorene Crumley and another woman she signed the card. Thereafter she talked to her brother-in-law about the card, whereupon she changed her mind. She also testified that she went to two union meetings after she signed the card. The mere subjective experience of changing her mind in the absence of any notification thereof to the Union or any attempt to revoke or secure back the card, especially in view of the fact that Carter attended union meetings thereafter, does not in my opinion constitute sufficient basis to in- validate her card." Accordingly, I shall count her card Respondent contends that the authorization of Dorothy McLeod should not be counted because it was obtained through misrepresentation. Dorothy McLeod testified that the employee solicitor "said it was an organization, and that we would get more money, and we probably wouldn't get laid off.... If you did get laid off, you'd get your job back, it was 11 See Kawneer Company, 164 NLRB 983 GARLAND KNITTING MILLS 827 something like that." Respondent makes a similar contention as to the authorization of Bernice Saun- ders who testified in response to a leading question that she was told that if she signed the card she couldn't get fired. Asked on redirect "Were you told that you couldn't be fired for joining the Union." She answered, "Well not in the exact words, but I was told, you know, that by joining the Union you couldn't be fired." I do not view the representations made to either McLeod or Saunders to be in any way impermissi- ble. Surely, one of the considerations for any em- ployee to, join the Union is the hope that by doing so she would get more money and would get her job back in the event of a layoff. Equally surely, an assurance to an employee that she couldn't be fired for joining the Union is no more than a correct statement of the law. I reject Respondent's conten- tion and', I shall count the cards. Alvena Parker testified that she was told by the solicitor "if they got enough names , you know, got enough,, so we could get a union in there; if we got enough people to sign up for this, with these cards, that we Would be able to get, you know ... an elec- tion." Asked to repeat what was said to her she testified, "She said that if we got enough to sign this, that we would be able to get enough members so we could have this union, and go about, you know, go about joining this union." She also testified that she went to a union meeting after she signed the card and, in response to a leading question, that if she had known that she could have gotten the card back she would have asked for it. Maryanne Noe testified that she signed her card at the solicitation of a union agent who came to her home. She stated that she had "worked for a Union"; i.e., she had worked for Bethlehem Steel and had been a member of the Steelworkers. The union agent asked what she thought of the Union and she said "Well, that Union was terrific so I signed the card to more or less say that I had been contacted." She testified further that she said to the union agent that if the Union was going to come in there would have to be an election, but she did not request that an election be held. Respondent con- tends that the cards of Alvena Parker and Maryanne Noe should not be counted since they were signed for the purpose of getting an election. There is no evidence that either of these card signers was told that the only purpose for the cards was to get an election or even that the solicitors said that a purpose of the card was to get an elec- tion. I consider that both cards are valid. The word- ing on the cards was a clear and unambiguous authorization to the Union to represent the em- ployee. "An employee's thoughts (or afterthoughts) as to why he signed the union card, and what he thought that card meant, cannot negative the overt action of having signed the card designating a union as bargaining agent."12 Nor can I find anything in these statements "that can reasonably be inter- preted as an assurance that the cards would be used only for an election and not for any other pur- pose, nor is there anything in the record to indicate that these above-named employees were told anything which conflicted with the language of the cards themselves. I conclude that there was here neither fraud nor misrepresentation nor deceit. Ac- cordingly, these cards constitute[d] valid union designations.... " 13 Catherine Heck testified that "it was one of my girl friends that came around, and she said that all the ones that we were together with had signed any- way, so I might as well, so I did." Nora V. Powell testified that she was contacted by a union agent and by Mary Parker. Mary Parker told her that she had worked under the Union and it was a good union and "They just said the majority had already signed."" Mable Benton testified in response to the question "Did he tell you that everyone else had al- ready signed one?" That the union agents said: ... the ones he had been to before he came to me had signed it. Q. All of them. A. He didn't say whether they all had or not. Helen Naomi Patterson testified that the union agent who came to her house "talked to me about the Union and he asked me would I be interested in joining the Union, and I told him at first that I would have to think about it. And he went and he came back the next day and asked me was I ready to sign this little card, and he handed me-the card, and I looked at the card and I thought about it quite sometime, so I just went down and I signed the card." On cross-examination, in response to the leading question, "He told you everyone else had signed?" she answered, "Yes." On redirect she testified that she couldn't remember anything else she said on that occasion. Asked by counsel for the Union about her statement, she said: He told me like this, he said, "Mrs. Patter- son," and I said "Yes," and he said, "You are the only one that is holding us." And I said "What?" And he said, "Holding us up." I said, "Do you mean to tell me out of everybody-everybody at the plant has signed but me?" And he said "Yes." She testified that people talked to her about the Union and when they started talking she would walk away because she would think "I think that 12 Joy Silk Mills, Inc v. N L R B., 185 F.2d 732, 743 (C.A D.C ), cert denied 341 U S 914; N.L R B v. Cactus Petroleum Inc., 355 F 2d 755, at fn 8 on p 760 (C.A. 5), Southbridge Sheet Metal Works, Inc , 158 NLRB 819; and KawneerCompany, supra 33 Kawneer Company, supra , TXD, section 1, C, 1, N L R B v Cumber- land Shoe Corp , 351 F 2d 917 (C A 6) 14 Nora Powell signed her card on February 26 Of the 169 cards received, 132 were signed on or prior to that date. 828 DECISIONS OF NATIONAL LABOR RELATIONS BOARD was my own judgment and their own too " She stated that she exercised her own judgment when she signed the card. Ruthie Mae Chisholm testified that a union agent talked to her for quite a while. She stated on direct that he came to her "and told me that they were sent to me by some individual from Garland, and was I interested in the Union-well, with their brainwashing and my thinking, since I was working under a union before, I thought maybe the best way was to sign the card." Asked on direct "They told you everyone else had signed the card?" She an- swered, "Yes sir. They told me everyone else had signed the card. In other words, I was brain washed by them." Asked where she learned the word "brainwashed" that she had been using, she an- swered, "Well it is just a word that people use, I guess when, they are persuaded by someone else." Asked again to explain what she meant she an- swered, "Well, when they brought the card out to me and explained to me about the union, like I say, I thought it was that you have to sign the card." I asked her to tell what was said and she answered, "I don't think I can remember anything now that they said. Well, the things that they told me, I couldn't remember, I just couldn't."t' Arthur Smalls, called by Respondent, testified on direct examination "Well, before I signed this card I was told that most of my fellow employees had signed the card, and I was the only one that didn't sign, and I was asked to sign. So I signed the card and in return I said, `Am I going to get into any trouble about this?' I said, `I hate to sign the thing.' And they said, `No, you won't get into any trouble about it.' So I just went on and signed it." On cross- examination he testified, "there wasn't anything that prevented me [from reading the card], but this guy approached me and said all my co-workers had signed, he said nearly all of my co-workers had signed and he said I was the only one left to sign, so I just went on and signed it without reading it." Asked how the conversation started he testified "Well, first of all I asked him what benefit would the Union give me." And he said "Well, the Union would help you get better increases." At another time he testified as follows: . I said I asked him [the union agent]-"I hope I don't get into no trouble from doing this " And he said, "No, most of your co-workers have signed already." He said, "You won't get into any trouble from doing it." * * * * * He said "Quite a few of your co-workers have already signed the cards." * * * Q. Well, let's see if I understand the con- versation correctly. You asked him If you could get into any trouble - A. I asked him if I was going to get into any trouble by signing this card. Q. And he said, "No. Most of your co-work- ers have already signed. A. He said that most of my co-workers had already signed the card and he wanted me to sign, asked me if I would sign. Spurgeon Griggs testified that he solicited Arthur Smalls' signature. He stated, "Arthur Smalls had a previous union experience, and he readily signed the card with me, and a lot of the conversation was centered around his previous experience in the union, in some part of New Jersey, and it was just about the gist of the whole thing, because he readi- ly signed the card and he was for the thing, he knew about unions." He denied that he told Smalls that all of his coworkers had signed the card or that most of his coworkers had signed the card. I credit Griggs. From Smalls' demeanor and from his an- swers I received the impression that he was ap- prehensive in testifying that he would get in trouble with Respondent foi whom he still works and with whom he has a job in the cutting room which works more regularly with fewer layoffs than other sec- tions of the plant. If, in fact, Griggs made any state- ment about other employees having signed the card I believe it was in the context of reassurance that Smalls would not get into trouble and that it was the concept of the dilution of the danger of em- ployer retaliation rather than a belief that he should sign because everyone else had signed that was communicated to Mr. Smalls. Frances Cottle, testifying for Respondent, testified as follows: Q. Will you please tell me what occurred during that conversation, what he said to you? A. I don't remember all of it I don't re- member all of what he said Q. Well, tell what you do remember. A. I remember him saying that if I signed a card, I could vote anyway I wanted to in the election. Q Did you ask him whether or not you could? * A. No, sir, he told me. Q. Did he make a statement to you with respect to other employees who might have signed a card? A. He said the majority had already signed. Q. About how long did he talk with you? A. I don't know. I was going to fix supper when he come to the house and he kept right " rhe Board has frequently ruled that employees' subjective states of Chisholm's testimony that she thought she had to sign the card invalidates mind at the time of signing the union card do not not operate to overcome her card Merrill Axle and Wheel Service, 158 NLRB 1113, Joy Silk Mills, the effect of their overt action in signing 1 do not consider that Mrs supra GARLAND KNITTING MILLS 829 on staying, so I decided to go ahead and sign it, so that I could get rid of him. Q. Now, did he talk to you about benefits, wages, working conditions, anything of that nature? A. Yes, sir, he said something about-I don't know what all he said. Q. Did he say how many employees had al- ready signed? A. No, sir, he just said the majority of them had already signed it.16 On cross-examination Cottle quoted, the union agent, Sam Shirah, as follows: "He just said that if it came to an election, I wouldn't have to vote for the union." She testified that she talked to Shirah for 45 minutes to an hour and that the only two things she remembered were that if she signed the card she could vote anyway she wanted in the election and that the majority had already signed. Shirah testified that, "We discussed the benefits of union, the health and welfare fund as well as other benefits of unionism and she [Cottle] was very worried about whether the company would see the card or not. And I told her that was a very remote possibili- ty, and We talked for a long time. I don't remember everything that was said." Shirah denied having any discussion with her on the subject of how many people had signed a card up to that time, or that he told her or any employee that the majority of her fellow employees had signed a union card. Rose Wahlfeldt testified that a man came to see her and that she did not remember any part of the conversation. Asked, "During the conversation do you recall 'this man's mentioning how many others had signed the cards?" she testified, "Yes, sir, I do. . He said that everyone had signed a card." She testified that he read certain parts of the card to her but she did not read the card herself. On cross-ex- amination she testified that he was there 10 minutes and that he didn't say anything else except every- one has signed the card, and that's the only thing he said in 10 minutes. Asked, "He just stood there and inside of ten minutes he repeated this same sen- tence three times?" she answered, "Yes, sir."17 I deem Wahlfeldt's testimony incredible, especially in view' of the fact that she placed her telephone number on the card in response to a request therefor by Jessie Riddle, who solicited her card. It is `inconceivable to me that a union agent would have entered' her home, stood there for 10 minutes, during the course of which he repeated three times "everyone has signed a card," whereupon she signed a card and he left. In my opinion there is no evidence that she was induced to sign the card by any misrepresentation. Margie Allen, who signed her, card on February 26, testified that Mason London came to her home and: - Well, I can't remember what everything he said was, but you know, he was saying that the union was a good thing to be with, and he said that the union was a good thing to be with and if the union would come in the plant, the plant would be better than it is now, and we would have more paid holidays than we were having now. Q. Did he say anything with respect to the number of people that had already signed the cards? A. He said with all the workers, you know, together-he said they had probably-it would probably be about 150, he said, already signed. Q. He said about 150 had already signed? A. Yes. Q. Did he use the word "majority" when he talked with you? A. Yes. - 0. That a majority of the employees had al- ready signed? A. Yes. On cross-examination she testified that London talked with her over an hour and when asked, "Did he say that if the union had a majority sign up [sic], that they were going to request the company to bar- gain with them or recognize them?" she answered "Yes... Q. Is that how this discussion of a majority started? Is that how that came about, in that statement? A. Yes, sir. Clara R. Jones testified that when a man whom she could not identify came to her home the follow- ing colloquy took place: Q. What did he talk about? What did he say to you? A. Well, we talked about, you know, that the union wanted to come into Garland-that's what we talked about. Q. Did he say anything with respect to how many other people had signed? A. Well, I asked him did he have a majority and he told me yes. Q. He told you he already had it? A. Yes. Q. And you asked him? A. Yes, I asked him. 0. Did he say anything else with respect to what might happen if you didn't sign that card? A. Well, he just said, if they come in, that we could be sorry if I hadn't signed. Q. And then you signed it? A. Yes, then I signed it. fi Frances Cottle's card is dated February 26 " Wahlfeldt also testified that she was under doctor's care for a nervous condition 830 DECISIONS OF NATIONAL LABOR RELATIONS BOARD On cross-examination the following colloquy took place after Jones testified that the union agent was in her home close to 45 minutes. 0. Now, tell us again what he had to say to you about the union? A. Well, as I said before, I can't remember everything that he said about it. Q. Yes, ma'am. Tell us what you do re- member. A. About the union, what he-well, he said the union was trying to get organized at Gar- land, so do you want me to say what I have just said to Mr. Smith? Q. I want you to tell us everything that you remember that this gentleman told you now. A. Well, he told me that-I asked him did they have a majority of the girls had signed those cards, and he told me yes. And he told me that if we didn't sign , and the union got in, we could be sorry. What he meant, I don't know. Q. Do you remember anything else he said to you about the union? A. No, I couldn't be exact. Q. All you remember is those two or three sentences? A. Yes, I remember those because I asked him those questions. I mean , we talked about that quite a bit. 0. Well, what did you ask him about whether you would be sorry if you didn't sign a card? A. Well, I didn't ask him about, you know, about being sorry. After Jones signed the card she went to a union meeting . Robert Whitt testified that he was the union agent who called on Jones and that he told her whom he was representing and asked her if she knew about the campaign that they were having. She answered yes. He told her of the benefits of the Union and asked her if she wanted to sign a card and stated that they would need a majority of the people in order to get a union. He denied saying anything in the nature of "something might happen to Mrs. Jones if the Union got in and she did not sign a card" and denied further stating that the majority of her fellow employees had already signed a card. Diana Delaney testified that a union agent came to her home and said he was trying to get a union in and it was necessary for her to sign the card. He said this would help make working conditions better. Asked, "Did he tell you or mention to you how many others had signed the card?" she an- swered, "He just said most of them had signed al- ready." Robert Whitt, who identified her card, although he testified on rebuttal with regard to Clara Jones, was not asked about Diana Delaney; however, he testified that he never told anyone that a majority of her fellow employees had already signed a card. Jerry Simmons testified that he talked to a union agent for 10 or 15 , minutes and read and signed a card, but he could not identify the agent. Asked on direct examination by Respondent's counsel to re- peat the conversation, he said, "Well, I don't really remember today. He told me my fellow employees had signed cards." Asked, "How many did he say had signed?" he answered, "Well, he said most of them." On cross-examination he reiterated that he could remember nothing else but denied that the union organizer had said that he might better his wages and working conditions at the plant if he signed a card.'' Freddie Wearrien testified that two union agents came to his home and that "they asked me for a lit- tle of my attention, and I told them yes, and they said they was union mans [sic]. And so they said could they come in and I tell them yes, come on in. So they said-well they had these cards, so they ap- proached me. They said, `We are union mans [sic] trying to get, going to get up a union for Garland Mills' or something like that. And I said `Well, yeh?' And they said, `Most everybody else done signed but you,' so I said `Well, yeah.' So I, wouldn't want to be the only one that didn't sign, so I go ahead and sign my name on it.X19 On cross-ex- amination Wearrien testified that he did not read the card and it is apparent that he could not read. Spurgeon Griggs testified that he was one of the union agents who called on Mr. Wearrien and that he did most of the talking. He said he asked Wear- rien was he aware that there was a union campaign going on among his fellow employees and he said that he was "... [A]nd then he began to ask me some questions about the union, and I proceeded to answer the questions that he asked, and his questions were mostly relative to benefits of the union, and what the union could actually do in representing the employees at Garland; and I proceeded to tell him something about the history of the ILGWU, and he readily signed the card." Griggs denied that he said anything about how many people at Garland had already signed the cards. In all of the cases above, the employees testified that the solicitors told them that most or a majority of the employees had already signed cards. In most of the cases the employees could remember nothing else, which General Counsel quite correctly points out militates against their credibility. In most cases union agents called in rebuttal testified that they did not make such statements and in some cases on cross-examination the employees themselves gave testimony which seriously impairs the probability that such statements were in fact made to them. " About a month before the hearing Simmons had been transferred to the cutting room from the maintenance department where he had previ- ously worked He testified that he had never been laid off " An objection was taken to the subjective testimony and a motion to strike was made I agreed to strike it Under all the circumstances 1 believe my ruling was incorrect and I hereby withdraw it GARLAND KNITTING MILLS 831 However, without considering the relative credibili- ty of the various witnesses who testified, I believe that, accepting the testimony of each employee as first offered, no invalidating circumstances appear. The Board and the courts over the years have dealt variously with misrepresentations that a majority had already signed.2 It appears to me that the Board has resolved this problem in Merrill Axle and Wheel Service, 158 NLRB 1113, in which the Board stated: In essence, it is the Respondent's position that the signatures of those four employees were obtained on a representation by those soliciting their signatures that "most" or a "majority" of the employees in the "shop" or unit had al- ready signed authorization cards, that the representation was untrue, and that the named employees would not have signed except for the misrepresentation. Our conclusion, in agreement with the Trial Examiner, that the Respondent's position is not well taken, may be stated in the language of the court in N.L.R.B. v. Cactus Petroleum, Inc., 355 F.2d 755 (C.A. 5), decided February 2, 1966: [The Respondent's] position is premised on the testimony of five (5) employees that they would not have signed cards ex- cept that the Union told them that all or a majority of the employees had signed authorization cards. We agree with the Board's rejection of this testimony on the basis that the testimony of the signers as to their subjective state of mind at the time of signing did not here operate to over- come the effect of their overt action in signing. We believe, in agreement with the court's statement, that the same representations of the type here considered are immaterial in deter- mining a union's majority status on the basis of signed authorization cards, and there appears no reason even for receiving any testimony concerning such matter. Accordingly, we find that the Union represented a valid majority of the employees in the appropriate unit. I believe the rule in Merrill is applicable to the situation herein, and in accordance therewith, I find that each of the above cards is a valid designation and that the statements of the solicitors, if made, and there is question in my mind whether such statements were made, are not such misrepresenta- tions as to invalidate the cards. It is not clear in many of the circumstances set forth above that the employees would not have signed the cards except for the alleged misrepresentation, or that there was any coercion inherent in the alleged misrepresenta- tions. Accordingly the conditional provisos to the Merrill rule in ITT Semi-Conductors, Inc., 165 NLRB 716, do not apply. I shall count the cards. Respondent contends that the card of Shirley Greene should not be counted because she did not know what it was when she signed it. Greene testified that she was given the card by Rebecca Frazier while she was riding in Frazier's car, and that Frazier just said to sign the card and she signed it. However, she testified that she glanced over the card although she didn't read it, and that she knew it was a union card. She also testified that she was aware of the fact that there was a union campaign among the ladies at the plant. I do not consider that her failure to read the card in its entirety should in- validate the card, and it is certainly not shown that she did not know what it was as Respondent con- tends. I do not consider that the point is well taken and I shall count the card. Of the 169 cards produced by General Counsel, I have found that two were not signed at the time of the Union's demand and the Employer's refusal to recognize the Union. Accordingly, 167 cards have been found to be valid. Inasmuch as the parties agreed that there were 321 persons in the unit on the critical date, it is clear that a majority of the employees had at that time authorized the Union to represent them. Having found that the Union at the appropriate time represented a majority of the employees, we must look to see whether its demand for bargaining raised a duty on Respondent's part to recognize it. Mary Cameron, the Union's organizer-in-charge, testified that on March 7 at 4:30 in the afternoon she, the employee committee, and two staff mem- bers, Spurgeon Griggs and Sam Shirah, met with the manager, Carter, and a man whom he in- troduced as Mr. Capone whom she believed was ti- tled general manager,21 at the plant. She said the Union represented the majority of the employees at Garland Knitting Mills in Beaufort and asked for recognition. She had the application cards in her hand, and suggested a card count by an impartial person. Capone said, "We are not going to accept your cards." Neither Carter nor Capone was called as a witness. Respondent contends in its answer that by March 7 there was substantial reason to be- lieve that the claimed majority did not exist and that cards which the Union might possess did not then represent the employees' choice. This ap- parently is based on a statement of Personnel Director Kublin that, in talks to employees, several employees asked how they could secure the return of their cards. Respondent argues that under the circumstances the Respondent had more than a 20 H. McLachlan and Company , incorporated, 45 NLRB 1 i 13, E H Sar- gent and Co , 99 NLRB 1318 , Ottenheimer and Company , Inc, 144 NLRB 38; Indiana Rayon Corp , 151 NLRB 130 , enfd 355 F .2d 535 (C.A 7), Gafner Automotive & Machine, Inc., 156 NLRB 577, John Kinkel & Son, 157 NLRB 744; / T T . Semi-Conductors , Inc, 165 NLRB 716, N L R.B v Philainon Lahoiatorres, Inc , 298 F 2d 176 (C A 2), cert denied 370 U.S. 919 Contra N L R.B v H Rohtstein & Co , Inc 266 F 2d 407 (C A 1) d1 President Bernat testified that Capone is Respondent's quality control man 832 DECISIONS OF NATIONAL LABOR RELATIONS BOARD lawful right but, in fact, a duty to refuse recognition pending an election. The General Counsel contends that Respondent had no good-faith reason to believe that the Union did not in fact represent a majority but rather refused to recognize the Union in order to gain time to undermine the Union's majority, and relies on the Board's rule in Joy Silk Mills, 85 NLRB 1263. While Respondent's reaction to the Union's de- mand for bargaining could scarcely be called artistic, its refusal to consider the alternatives of the card count or to place reliance on the Union's showing of authorization cards places it in approxi- mately the same position as if it had demanded a Board-conducted election. The General Counsel re- lies on Respondent's contemporaneous and sub- sequent conduct to sustain his burden of showing that Respondent refused to recognize the Union in bad faith.22 Accordingly my conclusion with regard to the refusal to bargain must depend on the con- clusions reached below with regard to the 8(a)(1) allegations. B. Allegations of Interference, Restraint, and Coercion The General Counsel contends that the speeches of President Edward Bernat to the employees in the latter part of April and in May prior to the election so beguiled the employees with unlawful promises of improvements in wages and working conditions that the employees were led to reject the Union in the May 13 election. It appears that Respondent first learned of the Union's organizing campaign when Plant Manager Carter, on February 28, obtained a copy of a union handbill and telephoned Arnold Kublin who was then Respondent's personnel director. Kublin ar- rived at the plant the next day. He discussed the situation with the plant manager, called the super- visors together, and cautioned them to refrain from interfering in the union campaign, and then called the employees together and addressed them, an- swering some of the assertions which appeared in the Union's handbill, discussing the Union's authorization card with them, and pointing out that the Employer felt that there was no need for a union. He opened the meeting to questions from the employees and in his answers to the questions pointed out the benefits which-the Garland or- ganization had given the employees in recent years. He informed the employees that there would have to be an election because the Employer felt that the employees should have an opportunity to vote on whether there was to be a union or not. Two weeks later, about March 1, Kublin returned to the plant and again addressed the employees, stating that a 21 Aaron Brothers Coin pan y of California, 158 NLRB 1077 11 Two tags were placed in evidence, one is approximately 2 inches by 5 inches bearing on one side in large letters the name Garland The other is petition had been filed for an election at the Com- pany's New York plant and that the Respondent believed that the election at the Beaufort plant would be held after the New York election. He also pointed out again that the Respondent thought that no union was necessary at the Beaufort plant and assured the employees that the home office of the Company was aware of their problems and that they had set up a personnel department in order to provide a conduit for information between the em- ployees and the Respondent's headquarters. No al- legation is made by the General Counsel that Kublin, in his speeches to the employees, violated the Act. On or about April 20, Edward Bernat, president of Respondent, came to the Beaufort plant and commenced a personal campaign to win the allegi- ance of his employees. On the 20th and 21st he cir- culated through the plant speaking individually to the employees, and on the 22d held a meeting at which, he testified, he stated that he regretted that it had been such a long time since he had been to the plant, and regretted the circumstances that brought him down but he wanted the people to get to know him and ask any questions that they might have. He announced the presentation of two sewing machines to two high schools. Thereafter, Bernat spoke to employee meetings on the morning of May 3, the afternoon of May 6, and the morning of May 12. In addition, he had meetings with all the employees in groups of 20 or 25 on May 10 and 11, at which he called for questions from the employees and attempted to answer them. In the May 3 meeting he merely in- troduced the new plant manager, Levin, and the new personnel manager, Van Schyndel. In the May 6 meeting he pointed out that the election would take place 1 week later, and urged everyone to vote as they saw fit. He also made the statement that the Union will always be around and we may have to have others (elections) in the future. He stated in this meeting that starting on May 16, "We were going to start a campaign to make this the most profitable and efficient plant that Garland had." The election was May 13. On May 12 Bernat made a final speech to the employees during the course of which he said, "I just want you to know where I stand," and took a tag such as Respondent affixes to all garments which it manufactures,23 and clipped it to his lapel. After some further remarks which appeared to be unexceptionable he closed the meeting urging the employees to vote "no" in the election. Bernat testified that at various times while he was circulating through the plant, at some of the meetings, and at some of the question-and-answer discussions, he was asked why Respondent did not approximately 2-1/2 inches by 3-1/2 inches and bears the name Garland against a background in various colors of stylized pictures of Garland's products and bears the legend "made for each other " GARLAND KNITTING MILLS have any Negro supervisors.24 He testified that in every case he answered that Respondent would al- ways select supervisors based upon their ability.21 After the ballots were tallied on May 13, Bernat called the employees together again, hailed the vote as a great victory and stated, "All of the time rates will be increased within the next three weeks and the piece rate structure will be reviewed and changed within the next six weeks." He promised that all rates would exceed those in union shops in neighboring towns. He also informed the employees that they would be eligible for the Company's pen- sion fund and stock option program. Sometime in June a book was circulated to all the employees setting forth the rules and benefits connected with employment at Garland's Beaufort Plant. In this book various improvements in holiday and vacation pay were recited as well as a pension plan and par- ticipation in the stock option plan. Respondent ad- mits that the piece rates and minimum rates had been improved shortly after the election. Although President Bernat claimed an almost perfect recollection of the May 12 speech, which by and large is corroborated by all the witnesses who testified to it, he clearly did not have such re- call for the other speeches. He spoke, "off the cuff" in each instance, made no notes, and no record was kept of his remarks. The recollection of General Counsel's witnesses was scarcely better, particularly with regard to what was said at each of these speeches and indeed how many speeches he made. I do not discredit anyone solely on the basis that their recollection was faulty in view of the fact that the employees were addressed twice by Kublin, four times by Bernat, and once each briefly by Levin and Van Schyndel, in addition to the question-and-answer periods conducted jointly by Bernat and Kublin. This multiplicity of speeches together with an interval of about 10 months between the election and the hearing renders it a practical impossibility in my opinion for anyone to recall precisely what was said by whom or when. Nevertheless, certain factors appeared and reap- peared in the testimony of the various witnesses who testified. Hazel Hogan testified that she could not recall what Bernat said or even summarize, but remem- bered the gist of it. She testified, "Naturally, he was against, or telling us rather that the Union wouldn't be good for us... [H]e did say that he hadn't given us a great deal of attention and in the future he would.... [H]e did say that if we would bear with him, that things would be better in the future." With regard to the question-and-answer period, Hogan, after refreshing her recollection, testified, "one of the girls asked if she was working as hard as she could all day and she couldn't snake either just production or maybe just a couple of dollars " Approximately 40 to 45 percent of the employee complement at the Beaufort plant is of Negro origin " On May 6, an employee of Japanese origin was promoted to superviso- 833 over, or under, if this was fair-it went something like that. And he said that if that was the case it was not fair and should be looked into." After further refreshing she added, "He assured us that all the piece rates would be looked into and changed if they were not right. Now, that isn't worded just like that there, but that's what he said, or approximate- ly, the best I can remember." Dorothy Walker testified that in one of Bernat's speeches ... he said that the management of Garland was bad, and that if we give him another chance, you know, to make the conditions of the plant better, that he would, you know, try to do better in the future. And he also said that we always could get the union if he didn't do better, and he said that if we gave him another chance to do better, he said he would treat us so good that we wouldn't want a union. That he was going to get colored supervisors and colored girls out there. * * * * * He said about May 16th he was going to start his own campaign, change things and all, you know. With regard to the question-and-answer period Walker testified that she asked why colored girls get off on maternity leave and have a hard time getting their job back and he said he would try to straighten that out too. Walker also testified that she was called into Bernat's office on May 12, after his speech and he asked her how she liked his speech. She said it was okay whereupon he said, "So you wouldn't change your mind, huh?" She an- swered "Well, no. I told you once that-I was for the union, and I'm still for the union, and I can't be a hypocrite." He also said he was a little bit disap- pointed in her for not changing her mind and stated that he was "doing his damndest-best to prove to people that he was trying to do better. He said that. He said that he was doing his damndest to prove to people that he was going to do better, by you know, talking with them." Bernat testified that he called Walker into his of- fice to tell her that Respondent had rehired her sister, Emily Ferguson, at Walker's request. She an- swered, "I know," and he was shocked by the abruptness of the reply. He then asked how she liked the speech and she answered, "Well, what do you care, I'm just one person." He said, "Well, that is the difference." She answered, "Well, you couldn't lose, because you could gather all the peo- ple together and talk to them. . . . You're going to win, I've spoken to a lot of girls, and they're going ry ranks, and shortly after the election Queen Brown, a Negro employee, was made a supervisor 350-999 0 - 71 - 54 834 DECISIONS OF NATIONAL LABOR RELATIONS BOARD to give you another chance." He said, "Oh really?" She said "Sure, can't you see all those Garland tags out there, and all those Garland buttons and hats and all?" She asked when he was going to have the victory party, and he answered that he couldn't make any promises, and that was about the end of the conversation. Rebecca Frazier testified that in a meeting near the end of April Bernat introduced himself and Kublin and stated that apparently the women were unhappy, "and then he talked about the supervision and said that we could plainly see that he was going to start a clean up campaign or something or other and he was going to start from the office.... He said he was going to have changes made in the su- pervision and that things was going to be better and he knew the supervision was lousy. He said that he was going to hire new Negro supervisors and ser- vice girls, and they were going to run things here just like they did up home in Boston." Concerning the question-and-answer meeting which she at- tended, Frazier testified that Bernat showed the girls some figures on a piece of paper which she didn't understand.26 She further testified that someone asked a question about piece rates, why they were so low, and Bernat answered that "at that time he couldn't make any promise on the prices because it was against the law, I think because the election was so close.... He said that any changes that was going to be made was going to be made for the better." Dorene Crumley testified that at the question- and-answer period that she attended Bernat "threw it open for questions and answers and one lady asked him about rates, and he said he couldn't promise how much but that the rates would be changed on the 16th of May, starting on the 16th of May, because he knew that many of them were not right." Mrs. Crumley asked him about overtime on Saturdays and she testified that Bernat answered, "if we were laid off for lack of work or something of the Company's fault, that we would receive time and a half for Saturdays whether we put in over 40 hours or not. "27 Julia Dortch, called by the Respondent, testified that President Bernat made three speeches and one question-and-answer period which she attended. In the first speech, she testified, Bernat "expressed his regret in learning of the unrest that was among the employees, and he said that he knew that he had neglected not coming down and looking after the plant. He had assumed that everything was going on just all right, and he was sorry about the employees being discontented ... he said that in the near fu- ture that he would have the plant supervised as the plants in Brockton, in Massachusetts ... [and] that he would have a plant manager and a personnel manager,"' and would bring Mr. Levin and Mr. Van Schyndel down. With regard to the second meeting Dortch testified that, "Seemingly, the employees were un- happy about the supervision and about the super- visors, so at that meeting he said that he would select people who were qualified that they would be given the proper training in order to have proper supervision." She testified that at the question-and- answer-period Julia Frazier asked why there were no colored supervisors or service girls, and Bernat answered that he would select people who were qualified and that they would be trained, and that anybody that was qualified or that was eligible would be selected. Someone asked whether there will be a raise in the percentages paid for piece work and "He said he couldn't tell them anything, he just couldn't say anything as of that time." Dortch denied that she heard Bernat say at any time that the piece rates would be increased, that there would be wage increases, that overtime pay or method of computing it was mentioned, that he would appoint Negro supervisors, or that he'd said that people would be treated so well that they would never want a union again, if they voted this one down.29 Julia Williams was called by Respondent and testified that she had attended various talks by Bernat and one by Kublin. All she could recall was that in the first talk Bernat introduced himself to the Garland employees. In the second talk he told them that they were going to have an election and it was the employee's privilege to vote yes or no. At a question-and-answer period he was asked if the rates on some of the work were going to be changed and his answer was that he would look into it. Also he was asked if there were going to be colored supervisors and he said that the choosing of the supervisors would depend upon the ability and the qualifications. In the last speech it was brought up that the employees could vote yes or no and they should do it without any influence. She specifi- cally denied that Bernat had ever said that the pay rates would be increased, that there would be a new method of computing overtime, that he mentioned overtime pay, that he would appoint Negro super- visors or service girls, or that the employees would never want a union again because they would be treated so well if the Union lost the election or that a lot of things would be straightened out if the Union lost the election. On cross-examination she specifically denied every question that was put to her about statements made at any of the speeches including statements admittedly made by Bernat. She specifically denied that in the last speech he 2' Bernat testified that in each of the question-and-answer periods he made a written demonstration of how the piece rate system worked, which apparently no one understood The testimony of various witnesses with re- gard to the demonstration corroborates his belief that no one understood him xr Prior to the institution of the new work rules after the election, em- ployees were not paid overtime for Saturdays unless they worked 40 hours or more during the following week t" Theretofore there was no personnel manager at the plant. zs As to the latter her answer was, "I didn't hear him say that " She also testified that he didn't mention the Union nor did he say that he would start his own campaign of improvements on May 16 GARLAND KNITTING MILLS wore a Garland label or referred to it and specifi- cally denied that he asked the employees concern- ing the password for the following day or that there was any shouting or commotion.3 C. Conclusions With Regard to the Speeches It is clear that the thrust of Respondent's cam- paign was to reassure the employees that they were better off without the Union than they would be with it and that the Respondent was interested in their well being. To this end Respondent took steps first to establish a personal contact between the top corporate officials and the employees by the visits of President Bernat and Personnel Manager Kublin and by the appointment of Van Schyndel as the local personnel man, a job that had not theretofore been deemed necessary at the Beaufort plant. The second step was to ascertain what dissatisfactions among employees led to the quick success of the Union's organizing campaign and the third step was to get across to the employees the information that their complaints would be remedied by the Com- pany without the intervention of the Union. Ascer- taining the complaints of the employees was not difficult. Both Kublin and Bernat simply asked the employees and they both circulated among the em- ployees during the workday, striking up conversa- tions with them and giving them an opportunity to voice their grievances. The third step was accom- plished by the speeches of President Bernat. Bernat testified that he made no promises to the employees nor statements that could be construed as promises. The employees testified that he made direct promises that wage increases would be granted; piece rates would be increased; new methods of computing overtime pay would be introduced; Negro supervisors and service girls would be ap- pointed and that these improvements would take place immediately after the election if the Union were rejected, It is clear that no one clearly recalls what was said by Bernat but it is equally clear and I find that from what Bernat said the employees honestly reached the conclusion that the promises set forth above had been made. General Counsel contends that the employees are corroborated by the fact that immediately after the election, in fact on the same day, Bernat in a speech made his promises definite and that shortly thereafter, within 4 to 6 weeks, as Bernat testified, the changes were put into effect. I agree this testimony has some cor- roborative value but it does not nor need it carry the whole burden of proving General Counsel's position. President Bernat is an accomplished public speaker as he himself acknowledges. His final speech by which in 5 or 6 minutes he whipped up the enthusiasm of the majority of his employees so .lP I give no credit to Williams' denial of the specific statements by Bernat asked her by her Respondent's counsel Her pattern of dental regarding any specific statement attributed to Bernat reveals either a willingness to falsify 835 that they were shouting "vote no" at the tops of their voices is an excellent example of his capabili- ties in this regard. I believe and I find that in his earlier speeches Bernat made no overt promises but rather dealt with the questions and with the issues in such a way that his employees believed that he had made these promises. An example is a matter of Negro supervision. He testified that he answered the call for the appointment of Negro supervisors with the statement that the appointment of super- visors would be based upon their ability. To the Negro employees, who believed that supervisors were appointed in part because of their race, this statement might very well have been considered an assurance that this would no longer be the case and they would then believe that Negro supervisors would be appointed. I believe and I find that in response to the employees' request for information about increasing piece rates and wages Bernat as- sured the employees that they would be taken care of, that the Company would investigate the problem and observed that he could not at that time promise the increases. These assurances capped with that statement amount to nothing less than a promise that improvements would be made. As to the employees' testimony that he stated that "if the Union did not win the election the em- ployees would never want a union again because they would be treated so good they wouldn't want one," I believe that this statement was made, per- haps not in the exact words alleged, but in sub- stance. President Bernat admitted that he discussed the probability that if the Union lost the election it would not go away but would continue to seek bar- gaining rights. I credit the employees who recalled this statement which they attributed to him and which I find to have been made."Ft is a somewhat unusual statement that would remain in the em- ployee's memory. The General Counsel contends that Bernat's questioning of Dorothy Walker after his speech on May 12 was a violative interrogation as to her union membership, activities, and desires. I see no vice in the conversation either as reported by Dorothy Walker or by President Bernat. Walker was one of the outstanding union supporters as Bernat well knew. I cannot conceive that Bernat would have believed that his impassioned speech earlier that day would have changed her mind in that regard. I do not find it to be violative. D. The Incident of the Garland Tag The General Counsel contends that by his reference to wearing a Garland tag to show where he stood and by the subsequent activities of the su- pervisors in handing out tags to the employees, Respondent, by President Bernat and Supervisors her testimony or a lack of attention so complete that it renders her negative answers unworthy of any credence 836 DECISIONS OF NATIONAL. Estelle Rutledge and June Martin, interrogated em- ployees by creating a situation where employees were called on to declare themselves publicly as being for or against the Union by accepting or re- jecting a proffered tag. Counsel cites Lyon, Incor- poration, 145 NLRB 54, 72, and The Chas. Weise Co , 133 NLRB 765 at 766, both objections cases, and Murray Ohio Manufacturing Company, 156 NLRB 840, 852. In the first two cases the Board considered the distribution of "vote no" badges as placing the employees in the position of declaring themselves as to union preference just as if they had been interrogated as to such preference and found it to have interfered with the conduct of the elections therein. In the Murray Ohio case, on the other hand, the distribution of "vote no" cards was considered only from the standpoint of the dis- criminatory imposition of a no-solicitation rule, since in that case solicitation by union-oriented em- ployees of union cards was forbidden. I do not view Murray Ohio as apposite in any regard to the problem here. While it is clear in the instant case that the actions and speech of President Bernat made the wearing of the garment tag concomitant to an identification with the Respondent's position, I do not believe that under the circumstances herein where apparently large numbers of em- ployees were wearing union insignia, the wholesale distribution by the supervisors of the garment tags, to any employee who wanted them, amounted to anything in the nature of interrogation; nor would it probably have the effect of interference, restraint, or coercion. The Board and the courts have long recognized that an employer has a stake in the Board's election process and has the right to engage in electioneering without violating Section 8(a)(1) of the Act as long as its electioneering does not have the effect of interfering with, restraining, or coercing employees in the exercise of their rights. The wearing of badges may have the effect of con- vincing a potential voter and it is my observation that not only in union elections but in political elec- tions candidates and parties seem to feel that badges have such an effect. I see no reason why the employer should be deprived of this right. One might as well say that an employer should require all employees to wear union badges, if any do, otherwise the failure to wear a union badge might be considered an expression of an employee declaration with regard to the Union This is of course carrying the argument to its ridiculous end but in my opinion illustrates the defect in the General Counsel's argument. I do not find that the business with the garment tags amounted to viola- tive conduct and I shall recommend that the allega- tion with regard thereto be dismissed. General Counsel contends that, by granting wage increases and announcing additional benefits after the election and during the period of time when the LABOR RELATIONS BOARD r,bjections were being investigated, Respondent vio- lated Section 8(a)(I) of the Act It is certainly clear now that the granting of benefits by an em- ployer during the existence of a question concern- ing representation is violative of Section 8(a)(1) It is equally clear that the question concerning representation exists during the period of time between the filing of a petition and the conclusion of a validly conducted election. The election in the instant case was set aside by the Regional Director and on appeal to the Board he was sustained. Ac- cordingly no valid election has been conducted, the petition remains outstanding; a question concerning representation exists within the meaning of the Act and the granting of the wage increases and other benefits violates Section 8(a)(I) of the Act.3' Finally the General Counsel contends that Super- visor Helen Smith engaged in interrogation of em- ployees and promises of benefit to employees The evidence relied upon by the General Counsel con- sists of statements allegedly overheard by em- ployee Sarah Hamilton. Sarah Hamilton identified the statements as having been made to Jesse Mae Saunders and Bertha Miller on May 4. According to her, Saunders and Miller were sitting at their machines and Helen Smith came up to them and said, without any preliminary, "Whether you vote for the Union or not you will get a raise anyway." Supervisor Smith and employees Miller and Saun- ders each testified that no such conversation took place. I credit them. I do not credit Sarah Hamilton and I shall recommend that the allegation be dismissed E. Conclusion With Regard to the 8(a)(5) Allegation Whether Respondent is guilty of a violative refusal to bargain depenc' ; upon its contemporane- ous and subsequent conduct If that conduct reveals that Respondent refused to recognize the Union in order to gain time to subvert the Union's majority or if the Respondent's refusal to recognize the Union was based on a bad-faith claim that Respon- dent did not believe the Union's majority claim, a violation is made out. I have found above that Respondent violated Section 8(a)(1) of the Act by promising employees various benefits; by indicating to employees that improvements in wages and working conditions would be achieved without the benefit of the Union; and by subsequently granting such benefits, all during the existence of the question concerning representation. In my opinion these actions by Respondent adequately demon- strate that its refusal to recognize the Union was not made in good faith but rather was made in an attempt to gain time to destroy the Union's majori- ty Accordingly, I find that Respondent violated Section 8(a)(5) of the Act by failing and refusing " See Triangle Plastics, Inc , 166 NLRB 768 GARLAND KNITTING MILLS 837 to recognize the Union as a majority representative of its employees 32 Having found that the Respondent had a duty to recognize the Union on its demand, I find that the wage increases and improvements in working con- ditions granted unilaterally by Respondent further violate Section 8(a)(5) of the Act. F. The 8(a)(3) Allegations The General Counsel contends that by the discharge of Julia Frazier and the layoff of Rebecca Frazier, Alice Ebbs, Dorothy Walker, Dorene Crumley, and Evelyn Houston, Respondent violated Section 8 (a)(3) and (1) of the Act . Respondent ad- mits the discharge of Julia Frazier and alleges that she was discharged for cause and admits the layoff of Rebecca Frazier , Alice Ebbs, Dorene Crumley, and Evelyn Houston , alleges that such layoffs were in fact job terminations because of lack of work, and further alleges that Dorothy Walker was discharged for cause on or about September 19, 1966, rather than laid off. Julia Frazier was first employed by Respondent on May 25, 1965, in the pressing department where she worked for about 8 weeks, after which she was assigned , apparently on the day shift, as a sewing machine operator in which job she worked until May 27, 1966, when she went on maternity leave pursuant to arrangements that she had made with Personnel Manager Van Schyndel prior to that time. Her baby was born July 20, 1966. On August 26 Frazier went to the plant and spoke with June Martin , a clerical employee, about coming back to work. June Martin gave her an ap- plication blank which she filled out and returned. She was then told that Van Schyndel said he didn't have anything for her to do. The following day she called the plant and asked for the floorlady, Anita Webster. When she ultimately contacted Webster she was told that Webster didn't do any hiring or firing anymore and that she should contact Van Schyndel. She telephoned Van Schyndel who told her that he didn 't expect her to fill out an applica- tion but he did expect her to come in and talk with him, and gave her an appointment for August 31. On that date she went to Van Schyndel's office where she met with him alone. He immediately in- formed her that she no longer had a job and when she asked , why he answered , according to her testimony , "Well, you made a gamble; you tried to use the union as a bargaining agent, and you lost, and now we don't need you anymore . . . . All the money that you cost the company during the time of the campaign, you caused production to go down in the plant , you even caused us to lose some good workers who didn't want to be bothered with the fight that the union was going to put up." Van Schyndel gave a substantially different ac- count of the conversation . He testified that he received ' a telephone call from Mrs . Frazier, asking whether she could come back to work, and told her "wait until your maternity leave is up and come and see me next Wednesday." The following Wed- nesday she came in. In the meantime he had found out what work she did . 33 He apologized for the in- convenience she had suffered in filling out a new application and she asked whether she got her machine back or not. Van Schyndel answered "I'm sorry Mrs . Frazier, but we don 't have a machine for you." She said , "When I went on leave I was promised my machine back as soon as my leave was over . You promised it to me." He denied that he had made any such promise and said when there was an opening she could come back, but there were no openings at the present time , whereupon she answered " Well if I haven 't got a job, you are firing me ," and accused him of firing her because she was with the Union. Van Schyndel insisted that he was not firing her and then testified ' "At that point we both , I guess, were excited by the dispute which was developing. I stood up . I thought there was no more point in continuing the conversation. She insisted I was firing her because she 'was with the union ." He then walked out of his office and told his secretary to terminate her. Van Schyndel specifically denied each statement attributed to him by Frazier with reference to the Union and stated that he did not mention union at all during the conversation. Van Schyndel testified that he filled out Frazier's termination slip himself to indicate that she had quit for family reasons, with the explanation "Has other interests-not interested in future with Com- pany." He testified that he found the form confus- ing since it appears to pertain to quits, discharges, and layoffs and he does not use it for purposes of layoff, and he testified that in the case of Julia Fra- zier there was nothing under the term "discharged" to suggest the reason for discharge. "[I]t didn't say any kind of dispute or anything [and he] didn't know what to say on the bottom." He thought per- haps he would be kind and say that she had another interest. I note that the form has boxes to be checked to indicate discharge , and to indicate as reasons therefor "misconduct,". "incompetence," "dis- cipline," or "uncooperative," each of which would appear to fit the reason which he alleges caused her discharge . It is difficult to credit Van Schyndel's account of the discharge in the light of the entries he made on the discharge form. Respon- dent argues that Van Schyndel discharged Julia Frazier because of "the heat of the personal discus- sion and reiterated accusations which he con- sidered insubordination," and explains the inaccu- Triangle Plastics Inc, supra " He testified that he thought she was a pinker 838 DECISIONS OF NATIONAL LABOR RELATIONS BOARD racy of the termination slip by stating that Van Schyndel's background is not in personnel but is in advertising and public relations. Van Schyndel testified that he was recording secretary for a union in 1937 and was a shop steward in Los Angeles in 1942. I do not believe that he could not understand the termination slip, which would appear to be ad- mirably suited for correctly recording the discharge if it had occurred as he testified. If anything, his-, - union experience would have shown him the neces- sity of care in filling out the form and his admitted ire militates against a belief that he filled out the form as he did in order to be kind to a woman whom he had just discharged in a flash of anger. I do not credit his account of the discharge interview and I find that it took place substantially as testified to by Julia Frazier .14 Dorothy Walker had been employed by Respon- dent since 1963. She had had much varied ex- perience in most of the sewing operations and was particularly experienced on the serging machine. It appears that her work was excellent. She testified without contradiction that she was called on to make samples which, as she explained, "have got to be made perfect, you know, you have got to be real good at it when you make it because they want it done real nice." Dorothy Walker went on maternity leave on June 17, after the Employer gave her a slip directing her to leave on June 17 and return September 19. On September 16 she called and spoke to Van Schyn- del and asked if she was supposed to come back to work the following Monday, the 19th. He asked if her leave had ended, and she said that it would not be ended until Monday. He advised her to call back on Monday and he would tell her. She said "Mr. Van Schyndel, I was a member of the Union. That's why I want to know if I have still got a job or not." He repeated his instruction to call back Monday. On the following Monday she called Van Schyndel again, and pointed out that she was supposed to come to work that morning. He answered "Well, Dorothy, I'll tell you like this, we're pushing a lot of people back. We are having to cut down our production and I have already laid off a lot already, and I won't be able to take you back right now." She asked if that was a temporary layoff and he said "Well, the best thing I could tell you is to find work elsewhere." She said "okay" and hung up the telephone. Van Schyndel's account of the telephone conver- sation is somewhat similar. He stated that Dorothy Walker called and asked him "Do I have my " Respondent also argues that it is not conceivable that Van Schyndel, having experience as a union member, would or could have sat in a closed session with a person known to be an active union organver and have made the statements attributed to him by Julia Framer I do not find it incon- ceivable People of greater experience than Van Schyndel have engaged in similar conduct all too frequently, apparently in the belief that in the absence of a third person their denials could be credited if the matter came to issue I do not find the argument convincing machine back?" Since they were laying off people at that time he said "No, I'm sorry, I'm afraid not right now.' She asked "Am I being fired?" He said "No." She asked "Are you firing me on account of the Union?" He answered "no" and pointed out that she was still covered with the company in- surance and was still on the company payroll. She insisted that because she was not getting her machine back she was being fired, and asked again if she was being fired because she was with the Union. "She began shouting it to me and I lost pa- tience with the woman and I hung up on her." He told his secretary to terminate Dorothy Walker. Respondent does not contend that there was anything wrong with Dorothy Walker's work, or that she would have been discharged but for her "insubordination" during the telephone conversa- tion.36 As we have seen above in the discussion of the 8(a)(I) allegations, both Julia Frazier and Dorothy Walker were members of the Union's organizing committee and were known as such to the Respon- dent. Each of them had specifically come to the notice of Respondent's highest officers prior to the election, as a result of their organizing activities. I have credited the testimony of Julia Frazier that Van Schyndel admitted that she was discharged because of her attempt to use the Union as a bar- gaining agent, which is clearly violative of Section 8(a)(3) of the Act. In addition, Van Schyndel pre- dicted to Frazier that others would go and not come back for the same reason. I credit her ac- count of her telephonic discharge interview with Van Schyndel. I am convinced that Respondent seized upon the pretext that both Frazier and Walker had committed insubordination in their conversa- tions with Van Schyndel in order to rid itself of these known staunch union advocates precisely as Van Schyndel had threatened in his conversation with Julia Frazier. I find therefore that their discharges are violative of Section 8(a)(3) of the Act. A careful consideration of the testimony of Van Schyndel in the original hearing and a careful com- parison of that testimony with his testimony in the reopened hearing are very enlightening. While Respondent contends that Julia Frazier and Dorothy Walker were discharged by Van Schyndel because they had falsely accused him of discrimina- tion, thereby rousing him to anger, he did not so testify. He testified that he became angry, and that he discharged them, but he was never asked, nor did he volunteer, why he discharged them. In the " The Employer, apparently in the year 1966, instituted a rule that pregnant women employees must take off for a period of 3 months, ap- parently 2 months before the expectant birth date and I month thereafter 'fi Apparently no termination-of-employment slip was made out for Dorothy Walker Van Schnydel testified that his secretary put the name and date of discharged employees on termination slips and put them on his desk and he filled them out He had no explanation for the fact that none was filled out for her GARLAND KNITTING MILLS reopened hearing he testified that he had been in- structed both by Kublin and by Bernat not to take them back after their maternity leave, because of their activities on behalf of the Union. Neither Kublin nor Bernat was called to testify, nor was Plant Manager Levin who according to Van Schyn- del's testimony was party to the scheme of getting rid of the chief union adherents. Thus, Van Schyn- del's testimony is uncontradicted on the record. Respondent vigorously contends that the testimony is so incredible that it is unnecessary to rebut it. It does not appear all that easy to me. The earlier testimony raises an inference that the discharges resulted from alleged insubordination, but provides no direct evidence to that effect, although it would appear to have been a simple matter at that time to ask the one additional question that would have raised the factual issue. In my opinion the answers given by Van Schyndel in the earlier proceeding constitute an evasion of the issue; while they might well contain the truth, I do not believe that they contain the whole truth. In the reopened hearing Van Schyndel testified that in his whole term as personnel manager at the Beaufort plant no em- ployee was denied reinstatement after pregnancy leave other than Frazier and Walker. Respondent took no steps to refute this testimony, which would have been clearly within its capability if the state- ment were not true. No explanation appears for this apparent disparity in treatment, other than the al- leged insubordination, and I reject that inference. Respondent contends that the record should have been kept open to take the testimony of one Auther Michel, a friend and correspondent of Van Schyn- del. The record contains an offer of proof, in the form of a document prepared by counsel after a telephone conversation with Michel. I rejected the offer because it was apparent that the document has no probative value. At the same time I sug- gested to Respondent's counsel that if, in the inter- val between the close of the reopened hearing and the filing of briefs, September 14 and October 16, respectively, Michel were interviewed and found to have evidence worthy of consideration, I would consider a motion to reopen the hearing. Respon- dent in its brief again moves to take Michel's testimony, but without any indication that Michel would have any information other than that con- tained in the offer of proof. I do not deem Respon- dent's showing adequate to warrant any additional delay in this already ancient matter. Accordingly, I shall not reopen the record for this purpose. Even if I were to reach Respondent's contention that Van Schyndel discharged both of them in the heat of anger- because of their reiterated accusa- tion, which he considered insubordination, I would "' Lloyd A. Fry Roofing Company , 109 NLRB 1314 ; Rugcrofters of Puerto Rico , Inc, 107 NLRB 256, Mac Smith Company, Inc , 107 NLRB 84, Stan- dard Coil Products Co, Inc, 110 NLRB 412, Oregon Teamsters' Security Plan Office, 119 NLRB 207 , 2'09, fn 7 ^ I consider the testimony of Van Schyndel to be unreliable, both in the 839 find the discharges to be violative. Respondent in its brief admits that but for the telephone conversa- tions and the conversations in the office, both would have remained employees and contends that they were properly discharged for insubordination. However, the insubordination charged against both was that they accused Van Schyndel and Respon- dent of discharging them because of their union ac- tivity. According to Van Schyndel's testimony, it was his reaction to this accusation that caused his heightened anger which led in both cases to his discharge of the individual employees. It appears to me that the voicing of such an accusation directly to Van Schyndel, the personnel manager, by the af- fected employee is concomitant to the voicing of a grievance which the Board has long held to be a protected activity.37 Surely a right to grieve, when the Employer had refused to bargain with the Union, must include the right of employees to voice their grievances to the appropriate person, in this case the personnel manager, even though he may become enraged at what he considers to be their unjust accusations. Both employees, acting in ac- cordance with the Employer's rules, completed their 3-month maternity period and returned as in- structed to resume their employment, with every reason to believe that their jobs were awaiting them. Neither of them could help being aware of the Respondent's antiunion feelings. Their reaction on finding that their jobs were not available to them upon their return, in believing that they were being discriminated against because of their strong' union advocacy, was not unreasonable. Viewed as retalia- tion for stating their grievances, the discharges are violative of Section 8(a)(3) of the Act. The General Counsel contends that the layoff of Rebecca Frazier, Alice Ebbs, Dorene Crumley, and Evelyn Houston violated the Act. These 4 ladies were members of the employee organizing commit- tee and each of them was permanately laid off by the Employer on September 9 in a reduction in force of 29 employees. The General Counsel con- tends that the selection of the 4 members of the or- ganizing committee, among the 29 discharged on that day, was attributable to their union activity. The Respondent contends that the decisions, which were those alone of the plant manager, Marvin Levin, were required to be made in haste on the af- ternoon of September 9 and were done to his best judgment in the short time allowed him.38 Levin testified that he received orders about 11 o'clock the morning of September 9 to discharge 30 persons immediately. He called together Van Schyndel, Anita Webster, who is the floorlady, and Wayne Usry, who was in charge of the cutting room, took the personnel records of the approxi- earlier and the reopened hearings Accordingly, the discussion of these four discharges makes no reference to nor is the conclusion based to any extent on his testimony, although it is consistent with the conclusions reached 840 DECISIONS OF NATIONAL mately 300 employees then working, and decided which persons to terminate He testified that the factors considered in making the determinations in- cluded productivity, absentee record, basic at- titude, versatility, and seniority. He testified that employees were laid off in every category, although not necessarily evenly For instance, style changes in the new line, which was about to commence, required fewer dart girls and accordingly a higher. percentage of dart girls were terminated. With re- gard to Alice Ebbs, a service girl, no records are kept of the production in that category, and he asked Floorlady Webster regarding her production. Levin testified that he based his decisions, to the extent that they were based on production records or absentee records, on the performance of the em- ployees since May 30, 1966, when he had instituted a record book covering all production employees After consultation with Floorlady Webster, he determined the number of employees of each category that he desired to terminate and thereu- pon compared the records of each of the workers in the various categories only against those other work- ers in the category He identified the production records from his book of the 1 1 zipper hangers with whom he compared Evelyn Houston, and of 19 dart setters with whom he compared Rebecca Frazier and Dorene Crumley. As to Alice Ebbs he testified that she was one of three service girls who were ter- minated after consultation with Mrs. Webster. Floorlady Webster testified that Ebbs was com- pared with the other service girls working in the same area of the plant and named them as Irene Ferguson, Eleanor Sutphin, Geraldine Smith, and Annie Lee Milledge. She testified also that from the standpoint of their capabilities, attitudes, and ab- sentee records, there was little or nothing to choose between the five girls and that accordingly the deci Sion to discharge Ebbs was based solely on seniori- ty. Floorlady Webster testified that three service girls were laid off. Manager Levin testified that three or four service girls were laid off. However, of the five girls named by Webster as being in the area in which the service girls were being cut out none appear on the list of employees laid off except Alice Ebbs. Nor do any of the employees listed on the March 7 employee list as service girls appear among the employees laid off except Alice Ebbs.39 Mrs Webster testified that Ebbs was chosen because she was the least senior service girl in that particular section However, it appears that of the five service girls she named, Geraldine Smith and Annie Lee Milledge were not employed as of March 7, 1966, inasmuch as they did not appear on the March 7 employee list to which all parties stipu- lated and of the five only Irene Ferguson and Alice Ebbs were service girls at that time. "'We hstci identified (,eialdme Smith is one of the service gnIs Plant Manager Levin on the other hand identified Geraldine Smith as an em- ployee in the cutting room She does not appear in either capacity on the March 7 list Indeed of the 25 persons discharged on September 9 other LABOR RELATIONS BOARD If, in fact, Respondent cut out three of the five service girls as Webster testified, two of them must have been transferred to other work in the plant. However, no information in that regard is to be found on the record In short Respondent's position with regard to the decision to discharge Ebbs is contradicted by the documentary evidence in the record. It appears that there were at least two of the five service girls who were junior to Alice Ebbs in plant seniority and three of the five junior to her in job seniority Inasmuch as Webster could draw no distinction between them as to their capabilities, attitudes, or absentee records, I ant forced to the conclusion that the alleged rationale for the discharge of Ebbs is specious. Manager Levin testified that 5 dart setters were laid off and that 12 to 15 remained. He testified further that he compared the records of Rebecca Frazier and Dorene Crumley only with the records of the other dart setters. Each of the records with which he compared Crumley and Rebecca Frazier were received in evidence There were 21 of them. Again a comparison of the names on the records with the names of the employees who were laid off on September 9 reveals that of the dart setters identified by Levin only two were laid off and a third, Mary Lee Jackson, quit and was included in the list of employees laid off Once again the ra- tionale recited by Levin for choosing these two em- ployees is unsupported by the record. Applying the four factors recited by Levin, it appears that Re- becca Frazier was among the most senior and Dorene Crumley the next most senior group, there were at least 8 employees junior to Dorene Crum- ley and at least 13 junior to Rebecca Frazier. Ap- plying the test of absenteeism, Rebecca Frazier was absent 1 day and Dorene Crumley 7. However, five of Crumley's absences were due to an excused leave of absence In any event three employees, Maxine Turpin, Blondell Hagood, and Ruby Mae Jones had 8, 10, and 21 days absent respectively during the same period of time. Finally with regard to productivity it is clear that of the 21 dart setters Rebecca Frazier had the third highest productivity, with only Maxine Turpin and Evelyn Spencer higher and Dorene Crumley was fifth highest under June Inabinette He did not discuss the attitude of either Rebecca Frazier or Dorene Crumley with Floorlady Webster, according to her testimony, with which he disagreed. Levin's testimony with regard to Evelyn Houston appears to indicate that she was selected among the zipper hangers because of her productivity The documentary evidence belies this indication. Of the 11 zipper hangers whose records he identified as those with which he compared Houston's none of whom were laid off on September 9, 5 were less productive, 3 of them earning 20 cents or more per than the alleged discriminatees, only 6 appeared on the March 7 em- ployees' list and one of them was Mary Lee Jackson who was a quit rather than a dischargee GARLAND KNITTING MILLS hour less than Evelyn Houston during the relevant period . All five of the less productive employees had less seniority than Houston and two of them had substantially worse absentee records.40 The alleged rationale for the selection of Ebbs, Houston, Crumley , and Rebecca Frazier is completely rebutted by the documentary evidence. The factors which Plant Manager Levin allegedly relied ' upon would seem to indicate that these were employees who would normally be retained rather than discharged . I discredit Levin's testimony that these four employees were chosen for discharge for the reasons named. On the other hand I note that these were the only four members of the Union Or- ganizing Committee who were then employed in the unit with the exception of Iona Allen. Lucy Bock apparently quit 2 weeks before the election. Julia Frazier and Dorothy Walker were out on maternity leave and as we have seen were discharged upon their return. There is no question that Respondent knew that these ladies were mem- bers of the Union Organizing Committee, quite aside from the fact that their names were signed to the various leaflets distributed by the Union. Each of them had been singled out at some time during the campaign as a result of their organizing activi- ties. The destruction of the alleged reasons for the discharge of the four employees leaves a vacuum to be filled. If in fact a reason existed for the selection of the four members of the Organizing Committee for discharge other than the unlawful reason charged it would appear that Respondent would have adduced evidence to that effect. In my opinion the inference that they were discharged because of their activities on behalf of the Union is inescapable , especially against the background of the employer 's demonstrated animosity to the Union's organization . I conclude that the discharge or the permanent layoff of the four is violative of Section 8(a)(3) and (1) of the Act. Upon the basis of the above findings of fact and the entire record in these cases I make the follow- ing: CONCLUSIONS OF LAW 1. Garland Knitting Mills of Beaufort, South Carolina, Inc., is and at all material times has been an employer within the meaning of Section 2(2) of the Act and is engaged in commerce within the meaning of Section 2(6) and (7) of the Act. 2. International Ladies' Garment Workers' Union, AFL-CIO, is and at all material times has been a labor organization within the meaning of Section 2 (5) of the Act. 3. All production and maintenance employees at Respondent 's Beaufort , South Carolina, plant, ex- cluding the nurse , office clerical employees, guards, 841 and supervisors as defined in the Act, constitute a unit appropriate for the purposes of collective bar- gaining within the meaning of Section 9(c) of the Act. 4. The above-named labor organization was on March 7, 1966, and at all times since has been the exclusive representative of all employees in the unit described above for the purposes of collective bar- gaining within the meaning of Section 9(a) of the Act. 5. By refusing , on and after March7, 1966, to bargain collectively with the above-named labor or- ganization as the exclusive representative of all em- ployees in the unit described above and by thereafter unilaterally increasing the wages and im- proving the working conditions of employees-in the above-described unit without first having notified and upon demand bargained about the matter with the above-named labor organization , the Respon- dent has engaged in and is engaging in unfair labor practices within the meaning of Section 8 (a)(5) of the Act. 6. By discriminatorily, permanently laying off Rebecca Frazier, Alice Ebbs, Dorene Crumley, and Evelyn Houston and discharging Dorothy Walker and Julia Frazier and thereafter failing and refusing to reinstate them to their former positions , thereby discouraging membership in the above -named labor organization , the Respondent has engaged in and is engaging in unfair labor practices within the mean- ing of Section 8(a)(3) of the Act. 7. By the above-described conduct and by other conduct interfering with, restraining, and coercing its employees in the exercise of rights guaranteed in Section 7 of the Act, Respondent has engaged in and is engaging in unfair labor practices within the meaning of Section 8 (a)(1) of the Act. 8. The above-described unfair labor practices tend to lead to labor disputes burdening and ob- structing commerce and the free flow of commerce and constitute unfair labor practices affecting com- merce within the meaning of Section 2(6) and (7) of the Act. THE REMEDY Having found that Respondent has engaged in unfair labor practices , I shall recommend that it cease and desist therefrom and that it take certain affirmative action designed to effectuate the poli- cies to the Act. I shall recommend that Respondent be ordered to recognize the Union and, upon request, bargain with it concerning rates of pay, wages, hours, and other terms and conditions of their employment and if an understanding is reached embody such understanding in a signed agreement . I shall further recommend that the Respondent offer to the employees named in the Appendix hereto immediate and full reinstatement a° Evelyn Houston was absent only 1 day during the relevant period 842 DECISIONS OF NATIONAL LABOR RELATIONS BOARD to their former or substantially equivalent positions without prejudice to rights or privileges to which they are entitled and make them whole for any loss of earnings they may have suffered as a result of the discrimination against them by paying to each of them a sum of money equal to the amount she would normally have earned from the date of dis- crimination against her to the date of offer of rein- statement, less her net earnings during said period, to be computed on a quarterly basis in the manner established by the Board in F. W. Woolworth Com- pany, 90 NLRB 289, including the payment of 6 percent interest as set forth by the Board in Isis Plumbing & Heating Co., 138 NLRB 716. I shall further recommend that the complaints be dismissed insofar as they allege violations not found above. RECOMMENDED ORDER On the basis of the foregoing findings of fact and conclusions of law it is recommended that Respon- dent, Garland Knitting Mills of Beaufort, South Carolina, its officers, agents, successors, and as- signs, shall: 1. Cease and desist from: (a) Refusing to recognize and bargain with Inter- national Ladies' Garment Workers' Union, AFL-CIO, as the exclusive representative of all production and maintenance employees at its Beau- fort, South Carolina, plant, excluding the nurse, of- fice clerical employees, guards, and supervisors as defined in the Act. (b) Announcing or putting into effect any changes in wages, rates, or any other terms or con- ditions of employment of any employees in the ap- propriate unit described above without prior notifi- cation to and, upon demand, bargaining about the matter with the above-named labor organization. (c) Discouraging membership in the above- named labor organization or any other labor or- ganization by discharging or refusing to reinstate any of its employees or otherwise discriminating in regard to their hire or tenure of employment or any term or condition of employment. (d) Promising benefits to employees to dissuade them from supporting, or engaging in activities on behalf of, International Ladies' Garment Workers' Union, AFL-CIO, or any other labor organization. (e) In any like or related manner interfering with, restraining, or coercing employees in the ex- ercise of their right to self-organization, to form, join, or assist labor organizations, to bargain collec- tively through representatives of their own choos- ing, or to engage in other concerted activities for the purposes of mutual bargaining or other mutual aid or protection as guaranteed in Section 7 of the National Labor Relations Act, as amended, or to refrain from any and all such activities except to the extent that such right may be affected by an agreement requiring membership in a labor or- ganization as a condition of employment in con- formity with Section 8(a)(3) of the Act. 2. Take the following affirmative action which it is found will effectuate the policies of the National Labor Relations Act, as amended: (a) Upon request bargain collectively with the above-named labor organization as the exclusive representative of the employees in the unit described above with respect to rates of pay, wages, hours of employment, and other terms and condi- tions of employment and, if an understanding is reached , embody such understanding in a signed agreement. (b) Offer to Julia Frazier, Rebecca Frazier, Alice Ebbs, Dorothy Walker, Dorene Crumley, and Evelyn Houston immediate and full reinstatement to their former or substantially equivalent positions without prejudice to their seniority and other rights and privileges previously enjoyed and make them whole for any loss of pay they may have suffered by reason of the discrimination against them in the manner set forth above in the section entitled "The Remedy." (c) Preserve and, upon request, make available to the Board or its agents, for examination and copying, all payroll records, social security payment records and reports, timecards, personnel records and reports, and all other records necessary to compute the amount of backpay due hereunder. (d) Post at its plant in Beaufort, South Carolina, copies of the attached notice marked "Appen- dix."" Copies of said notice, on forms provided by the Regional Director for Region 11, after being duly signed by a representative of the Respondent, shall be posted by it immediately upon receipt thereof, and be maintained for 60 consecutive days thereafter, in conspicuous places, including all places where notices to employees are customarily posted. Reasonable steps shall be taken by the Respondent to insure that said notices are not al- tered, defaced, or covered by any other material. (e) Notify said Regional Director, in writing, within 20 days from the receipt of this Decision, what steps it has taken to comply herewith.42 IT IS FURTHER RECOMMENDED that the complaints herein be dismissed insofar as they allege interroga- tion of employees by Estelle Rutledge, June Martin, Edward Bernat, and Helen Smith and a promise of wage increase by Helen Smith. ^' In the event that this Recommended Order is adopted by the Board, the words "a Decision and Order" shall be substituted for the words, "the Recommended Order of a Trial Examiner" in the notice In the further event that the Board's Order is enforced by a decree of a United States Court of Appeals, the words "a Decree of the United States Court of Ap- peals Enforcing an Order" shall be substituted for the words " a Decision and Order " at In the event that this Recommended Order is adopted by the Board, this provision shall be modified to read " Notify said Regional Director, in writing , within 10 days from the date of this Order, what steps the Respon- dent has taken to comply herewith " APPENDIX GARLAND KNITTING MILLS 843 NOTICE TO ALL EMPLOYEES Pursuant to the Recommended Order of a Trial Examiner of the National Labor Relations Board and in order to effectuate the policies of the Na- tional Labor Relations Act, as amended, we hereby notify our employees that: WE WILL NOT refuse to recognize and bar- gain with International Ladies' Garment Work- ers' Union, AFL-CIO, as the exclusive representative of all production and main- tenance employees at our Beaufort, South Carolina, plant, excluding the nurse, office clerical employees, guards, and supervisors as defined in the Act. WE WILL NOT announce or put into effect any changes in wages, rates, or any other terms or conditions of employment of any employees in the appropriate unit described above without prior notification to and, upon de- mand, bargain about the matter with the above-named labor organization. WE WILL NOT discourage membership in the above-named labor organization or any other labor organization by discharging or refusing to reinstate any of our employees or otherwise discriminating in regard to their hire or tenure of employment or any term or condition of em- ployment. WE WILL NOT promise benefits to employees to dissuade them from supporting, or engaging in activities on behalf of, International Ladies' Garment Workers' Union, AFL-CIO, or any other labor organization. WE WILL NOT in any like or related manner interfere with, restrain, or coerce employees in the exercise of their right to self-organization, to form, join, or assist labor organizations, to bargain collectively through representatives of their own choosing, or to engage in other con- certed activities for the purposes of mutual bargaining or other mutual aid or protection as guaranteed in Section 7 of the National Labor Relations Act, as amended, or to refrain from any and all such activities except to the extent that such right may be affected by an agree- ment requiring membership in a labor or- ganization as a condition of employment in conformity with Section 8(a)(3) of the Act. WE WILL, upon request, bargain collectively with the above-named labor organization as the exclusive representative of the employees in the unit described above with respect to rates of pay, wages, hours of employment, and other terms and conditions of employment and, if an understanding is reached, embody such understanding in a signed agreement. WE WILL offer to Julia Frazier, Rebecca Fra- zier, Alice Ebbs, Dorothy Walker, Dorene Crumley, and Evelyn Houston immediate and full reinstatement to their former or substan- tially equivalent positions without prejudice to their seniority and other rights and privileges previously enjoyed and make them whole for any loss of pay they may have suffered by reason of the discrimination against them. GARLAND KNITTING MILLS OF BEAUFORT, SOUTH CAROLINA, INC., (Employer) Dated By (Representative) (Title) This notice must remain posted for 60 consecu- tive days from the date of posting and must not be altered, defaced, or covered by any other material. If employees have any question concerning this notice or compliance with its provisions, they may communicate directly with the Board's Regional Office, 16th Floor, Wachovia Building, 301 North Main Street, Winston-Salem, North Carolina, 27101, Telephone 723-2911. Copy with citationCopy as parenthetical citation