Cecilia A. Durinzi, Complainant,v.John E. Potter, Postmaster General, United States Postal Service, (Eastern Area), Agency.

Equal Employment Opportunity CommissionJul 18, 2003
01A11800 (E.E.O.C. Jul. 18, 2003)

01A11800

07-18-2003

Cecilia A. Durinzi, Complainant, v. John E. Potter, Postmaster General, United States Postal Service, (Eastern Area), Agency.


Cecilia A. Durinzi v. United States Postal Service

01A11800

July 18, 2003

.

Cecilia A. Durinzi,

Complainant,

v.

John E. Potter,

Postmaster General,

United States Postal Service,

(Eastern Area),

Agency.

Appeal No. 01A11800

Agency No. 1-C-191-0197-97

Hearing No. 170-A0-8277X

DECISION

Complainant timely initiated an appeal from the agency's final

order concerning her equal employment opportunity (EEO) complaint of

unlawful employment discrimination in violation of Section 501 of the

Rehabilitation Act of 1973 (Rehabilitation Act), as amended, 29 U.S.C. �

791 et seq. The appeal is accepted pursuant to 29 C.F.R. � 1614.405.

For the following reasons, the Commission reverses the agency's final

order.

ISSUES PRESENTED

Whether complainant was entitled to and denied a reasonable accommodation,

in violation of the Rehabilitation Act.<1>

BACKGROUND

The record reveals that complainant worked as a mail handler at the

agency's General Mail Facility in Philadelphia, Pennsylvania. Complainant

has been employed by the agency as a mail handler since November 1986.

In May 1987, complainant incurred an on-the-job injury from lifting heavy

mail sacks, resulting in piriformis syndrome. Complainant's symptoms

included muscle spasms, numbness, and pain from complainant's buttocks

to her toes on her right side, resulting in lifting, bending, twisting,

and pulling restrictions. Complainant was also restricted to the use

of a high-back chair and instructed to avoid adverse weather conditions.

From 1987 until 1997 complainant worked as a mail handler in a limited

duty position re-wrapping and repairing torn or damaged mail on

tour one (night tour) at the facility. At some point, complainant

was also diagnosed with fibromyalgia. Complainant testified that

this impairment causes pains, aches, and burning of her muscles such

that she cannot remain in one position for an extended period of time.

In October 1996 complainant, on the recommendation of one of her doctors,

requested to be moved to the day tour in a facility closer to her home.

Complainant stated, in this initial request, that she was being treated

for her piriformis syndrome with intensive therapy, various medications

and injections, but was still unable to correct the syndrome. The request

indicates that moving to the day tour and to a facility closer to her

home were new efforts suggested by her doctor to try and combat the

negative effects of the syndrome and perhaps improve her response to

therapy and medication.

In 1997, complainant was further diagnosed with interstitial cystitis

(IC), which is a chronic lower urinary tract disorder which results

in inflammation of the bladder lining. This impairment had the effect

of decreasing complainant's ability to retain liquids thereby causing

frequent urination. As a result of her IC, complainant took leave,

under the Family Medical leave Act (FMLA), in April 1997. While on leave

complainant again submitted a request asking to modify her work hours from

the night tour to the day tour. With her request, complainant submitted

letters from her doctors, all of which concurred that complainant should

be permitted to work during the day to control the �sleep disturbance�

she was experiencing, and also to improve both her IC and fibromyalgia.

By letter dated June 6, 1997, an agency official informed complainant

that her tour change request

had been forwarded to the manager (RMO) of the facility. RMO then

responded to complainant that �[i]t is impossible to grant [her] request

due to operational needs.� RMO further suggested to complainant that

she bid for a position with the desired characteristics. While still

on leave, complainant did exactly that, successfully bidding on a mail

handler assignment on the day tour at the facility. The assignment

was to have been made effective on August 16, 1997. This assignment,

however, included duties that exceeded complainant's medical restrictions

on lifting, bending, pushing, pulling, and exposure to adverse weather

conditions. Complainant was informed by a human resources official

with the agency that she was required to submit a medical certification

of her ability to perform the duties of that mail handler position,

pursuant to the bid assignment, within six months of the effective date

of the bid assignment.

Complainant informed the agency that she would be returning from leave

and requested that she be scheduled for a medical examination. By letter

dated August 8, 1997, complainant was notified by an agency official

(RMO2) to report to her limited duty assignment on the night tour and

not to report to the day tour mail handler bid assignment because of

her limited duty status and the lack of limited duty work assignments

within her medical restrictions on the day tour.

Complainant underwent a Return-to-Duty medical evaluation at the agency's

medical unit on August 14, 1997. During the evaluation, the agency

physician documented her various medical impairments and restrictions.

The list of activities complainant was restricted in some manner from

doing, as noted by the agency physician, included lifting, twisting,

bending, pushing, pulling, and kneeling. The restrictions further

instructed that complainant should have use of a high-backed chair, hourly

breaks from sitting to get up and walk, day work, frequent bathroom use

privileges, part-time work for up to six hours per day, and avoid exposure

to adverse weather conditions. All restrictions were recorded on Agency

Form 3956. Record of Investigation (ROI), Affidavit A, Attachment 24.

On August 16, 1997, complainant reported for duty to her original limited

duty assignment on the night tour, as directed by RMO2. A supervisor

then on duty, however, refused to allow complainant to work because of

the restriction that she work on the day tour. Thus, complainant left

the facility on that date and has not reported to work at the agency

since that date. Complainant's bid assignment on the day tour was

rescinded on September 5, 1997. The letter rescinding the assignment

stated that this rescission was due to complainant's failure to provide

medical certification that she was able to perform the mail handler

duties within six months of the award of the assignment. Given that

the agency purported to provide complainant with six months to provide

such certification, it is notable that the rescission occurred after

less than a month.

By letter dated August 28, 1997, complainant requested again that she

be placed in a bid assignment on the day tour or, in the alternative,

be provided administrative leave retroactive to August 16, 1997.

RMO responded to complainant's request, stating that the agency was

unable to provide any work to meet the recommended restrictions of

both her �occupational� and �non-occupational� medical restrictions

without creating an undue burden on the agency's operation. Further,

in September 1997, the agency's human resources district manager (RMO3)

advised complainant that any further communications from her would not

be addressed unless they contained new factual information.

Thereafter, complainant sought EEO counseling and filed a formal complaint

on October 6, 1997, alleging that the agency denied her reasonable

accommodation request to modify her working hours and transfer her to

a facility closer to her home. At the conclusion of the investigation,

complainant received a copy of the investigative report and requested a

hearing before an EEOC Administrative Judge (AJ). Following a hearing,

the AJ issued a decision finding no discrimination.

The AJ concluded that complainant failed to establish a prima facie

case of discrimination. Specifically, the AJ found that complainant

failed to adduce evidence that would support a conclusion that she is

significantly restricted in any major life activity as compared to the

general public. The AJ based this conclusion on the fact that she found

the medical evidence to be general and conclusory, failing to detail with

specificity the duration or long-term impact the impairments might have

on complainant's performance of major life activities. Further, the AJ

noted that complainant's testimony of her 15 pound lifting restriction

was inconsistent with the 10 pound lifting restriction indicated on Form

3956, the Return-to-Duty evaluation.

The AJ further found that complainant did not have a record or history

of an impairment which substantially limits a major life activity,

nor was she regarded by the agency as having one. In concluding that

complainant was not regarded as having an impairment which substantially

limits a major life activity, the AJ drew a distinction between having

such an impairment and requiring a limited duty assignment because of

an on-the-job injury.

The AJ went on to conclude that assuming, arguendo, complainant is an

individual with a disability, she nonetheless failed to demonstrate

that she is a qualified individual with a disability. Specifically,

the AJ found that complainant offered no evidence of an accommodation

that would allow her to perform the functions of her limited-duty mail

handler position on the day tour. The AJ further credited the testimony

of agency officials who testified that there was no work available within

complainant's restrictions on the day tour. Both officials testified that

the re-wrapping and repairing of damaged mail work was not �available�

during the day tour.

In concluding that the agency did not discriminate against complainant,

the AJ stated that she did not find the �medical documentation included

with complainant's request[s] for reassignment to the day tour . . . put

the agency on notice as to [a] substantially limiting impairment, which

[would] require a change of complainant's tour as an accommodation.�

Further, while the AJ chastised the agency for failure to engage in

the interactive process, she nonetheless credited the testimony of

an agency doctor who found that complainant's medical documentation

failed to explain the medical rationale behind advising complainant

to seek a day tour and work closer to home. This same agency doctor,

however, failed to ask for follow-up information from complainant's

doctors regarding their recommendations after finding them lacking.

The agency's final action implemented the AJ's decision.

On appeal, complainant contends that the AJ erred when she concluded

that the medical evidence was lacking. Specifically, complainant first

points to a letter from her physical therapist wherein it is noted that

complainant is receiving manual physical therapy that is hampered by

complainant's fatigue. ROI, Affidavit A, Attachment 8. The physical

therapist stated that complainant made significant progress in her

physical therapy while on leave, but when she was working the night shift

her physical therapy goals could not be met. Id. The physical therapist

further noted loss of sleep and fatigue were common with piriformis

syndrome, and are �exacerbated by a night shift job.� Id. Complainant

points secondly to a letter from one of her treating physicians, DRKW,

which gives a detailed description of IC in general and the effects on

complainant in particular. ROI, Affidavit A, Attachment 9. DRKW advised

that complainant's medication caused severe fatigue, and she should thus

be scheduled to work a regular day shift, �so that she can continue to

take her medication as I have prescribed.� Id. DRKW concludes that

she �strongly advise[s] against a work schedule that is overnight as

it causes [complainant] to have sleep deprivation and severe fatigue

which is critical for [IC] patients.� Id. Complainant next points to a

third letter from still another physician, DRMM, who was also treating

complainant for her IC, as well as chronic anemia. ROI, Affidavit A,

Attachment 10. DRMM states that, �the nature of the patient's disease

([IC]) is such that she is unable to account for continuously long

hours without being interrupted by her physical disability,� meaning

that there were not long hours in which complainant's IC did not have an

effect on her. Id. DRMM further stated, �I recommend that she should

not be put on night shift work.� Id. �I would rather have her working

during the daytime.� Id.

Finally, a fourth physician, DRSH, treating complainant for her

fibromyalgia stated,

[i]n my opinion as a rheumatologist, many of [complainant's] problems

are related to sleep disturbance from working the night shift. It is my

opinion and recommendation to her that she try and switch to a day shift

so that we can better control her sleep disturbance. It is my opinion

that her fibromyalgia will improve if her sleep is more appropriate.

I think that it would be medically in her best interest not to work

anything other than a routine day shift given her other medical problems.

ROI, Affidavit A, Attachment 11. Complainant points out that two of

the three doctors mentioned above and complainant's physical therapist

all specifically invited the agency to call with any questions regarding

their diagnoses and recommendations.

Complainant also argues that the AJ placed undue significance on

her new job's location and its distance from her home in order to

find that she was not substantially limited in a major life activity.

Although the record demonstrates that complainant did ask for a change

not only in her duty hours but also in facility, so that she would not

have to drive such a long distance to work, complainant argues that the

medical evidence supported her requests for a reasonable accommodation of

day tour work regardless of whether a position at a different facility

could be located. See ROI, Affidavit A, Attachment 1, 2, 12, 13, 18,

19, 23, and 24. The agency filed an untimely response to the appeal.

The brief, a reiteration of the AJ's decision, restates the position

the agency took in its FAD, and requests that we affirm its final order.

ANALYSIS AND FINDINGS

We are charged here with reviewing any legal conclusions reached by the

AJ de novo. See 29 C.F.R. � 1614.405(a). Post-hearing factual findings

by the AJ are to be upheld so long as they are supported by substantial

evidence in the record. Id.; see also Equal Employment Opportunity

Management Directive for 29 C.F.R. Part 1614 (rev. Nov. 9, 1999) (�EEO

MD-110�), at 9-16. Substantial evidence is defined as �such relevant

evidence as a reasonable mind might accept as adequate to support a

conclusion.� Universal Camera Corp. v. National Labor Relations Board,

340 U.S. 474, 477 (1951) [citation omitted].<2> On appeal to this

Commission, �the burden is squarely on the party challenging the [AJ's]

decision to demonstrate that the [AJ's] factual determinations are not

supported by substantial evidence.� EEO MD-110, at 9-17.

As a initial matter, we note that the agency and the AJ couched

complainant's complaint as follows: 1) did the agency fail to provide

complainant with a reasonable accommodation when it rescinded her bid

assignment to a mail handler position on the day tour in September 1997?;

and 2) did the agency retaliate against complainant because of her request

for a reasonable accommodation when it rescinded her bid assignment in

September 1997? We find that a more accurate statement of complainant's

chief complaint is that she was unjustly denied a reasonable accommodation

in the form of a modification of her duty hours. There is no need to

demonstrate that retaliation occurred. See supra n.1.

As previously stated, this dispute is about whether complainant was

entitled to a reasonable accommodation � and if so, whether the agency

met its burden under the law to provide her with one. There is no doubt

that the federal government, including, of course, the agency, is charged

with being a �model employer� of individuals with disabilities. See 29

C.F.R. � 1614.203(a). Inherent in this duty is an obligation to break

down artificial barriers which preclude individuals with disabilities

from participating on an equal footing in the work force. Accordingly,

the Rehabilitation Act requires federal agencies to make various types

of reasonable accommodation to federal employees who have disabilities.

This requirement helps ensure that such federal employees will be able

to perform the essential functions of their positions, and enjoy all the

benefits and privileges of employment enjoyed by non-disabled employees.

See Appendix to Part 1630 � Interpretive Guidance on Title I of the

Americans with Disabilities Act (�Appendix to Part 1630�), at Section

1630.2(o): Reasonable Accommodation.

Compliance with this duty to provide reasonable accommodate is itself

a form of non-discrimination. See id. at Section 1630.9: Not Making

Reasonable Accommodation. Consequently, this Commission's regulations

provide that:

[i]t is unlawful for a covered entity [such as the agency] not to make

reasonable accommodation to the known physical or mental limitations of

an otherwise qualified applicant or employee with a disability, unless

such covered entity can demonstrate that the accommodation would impose

an undue hardship on the operation of its business . . . . [In addition]

[i]t is unlawful for a covered entity [like the agency] to deny employment

opportunities to an otherwise qualified job applicant or employee with

a disability based on the need of such covered entity to make reasonable

accommodation to such individual's physical or mental impairments.

29 C.F.R. �� 1630.9(a), (b) [emphasis added]; see also 42 U.S.C. ��

12112(b)(5)(A), (B) (containing the statutory directive mandating

reasonable accommodation for �otherwise qualified individual[s] with

a disability�).

Thus, to establish a prima facie case of disability discrimination

under a disparate treatment and/or a failure to accommodate theory,

the complainant must demonstrate that: 1) she is an �individual with a

disability� as defined in 29 C.F.R. � 1630.2(g); 2) she is a �qualified

individual with a disability� as defined in 29 C.F.R. � 1630.2(m); and

3) she was subjected to an adverse personnel action under circumstances

giving rise to an inference of disability discrimination and/or denied

an accommodation. Carney v. Federal Deposit Insurance Corporation,

EEOC Appeal No. 01986113 (August 3, 2000) (citing Prewitt v. United

States Postal Service, 662 F.2d 292 (5th Cir. 1981)).

EEOC Regulation 29 C.F.R. � 1630.2(g) defines an individual with a

disability as one who: (1) has a physical or mental impairment that

substantially limits one or more of the major life activities of such

individual; (2) has a record of such impairment; or (3) is regarded as

having such an impairment. Major life activities include, but are not

limited to, �functions such as caring for oneself, performing manual

tasks, walking, seeing, hearing, speaking, breathing, learning, and

working.� EEOC Regulation 29 C.F.R. � 1630.2(i). The Interpretive

Guidance to the regulations further notes that �other major life

activities include, but are not limited to, sitting, standing, lifting,

[and] reaching.� 29 C.F.R. Part 1630 Appendix � 1630.2(i).

An impairment is substantially limiting when it prevents an individual

from performing a major life activity or when it significantly restricts

the condition, manner or duration under which an individual can perform

a major life activity, compared to the average person in the general

population. 29 C.F.R. � 1630.2(j). �An impairment is substantially

limiting if it lasts for more than several months and significantly

restricts the performance of one or more major life activities during

that time . . . . In addition, some conditions may be long-term,

or potentially long-term, in that their duration is indefinite and

unknowable or is expected to be at least several months. Such conditions,

if severe, may constitute disabilities.� EEOC Enforcement Guidance on

the Americans With Disabilities Act and Psychiatric Disabilities (March

25, 1997) at question 7.

Based on a careful review of the record, we find that complainant has

established she is an �individual with a disability.� The conclusion

drawn by the AJ that the medical evidence was lacking is not supported by

the record. The overwhelming medical evidence, consisting of qualified

physicians and specialists who treated complainant, in some instances,

for more than 10 years, makes clear that complainant is significantly

restricted in the major life activity of lifting, as a result of her

piriformis syndrome. See LaPointe v. United States Postal Service,

EEOC Appeal No. 01992460 (June 27, 2002) (complainant with a permanent

20 pound lifting restriction is significantly limited in the major life

activity of lifting). The evidence further makes clear that complainant

is additionally substantially limited in the major life activity of

sleeping. HT at 64; ROI, Affidavit A, Attachment 1; see also EEOC

Enforcement Guidance on Reasonable Accommodation and Undue Hardship

Under the Americans with Disabilities Act, No. 915.002, at Question 39

(rev. Oct. 17, 2002). As stated above, complainant's physical therapist

noted loss of sleep and fatigue were common with piriformis syndrome, and

are �exacerbated by a night shift job.� ROI, Affidavit A, Attachment 8.

Further, DRKW also noted that the medications complainant was prescribed

for her IC �counteract with [a night work] schedule,� and that complainant

�experiences sleep deprivation, drowsiness and fatigue as a result of

working the night shift.� ROI, Affidavit A, Attachment 46. See Palfy

v. United States Postal Service, EEOC Appeal Nos. 07A10087 and 01993950

(June 17, 2002) (where record reflected that interrelated impairments and

their overlapping effects required complainant to carefully adhere to

a regularized schedule of day-time work to regulate his sleep, we held

that complainant's impairments substantially limited the complainant in

the major life activity of sleeping, and thus rendered him an �individual

with a disability�). Therefore, based on a careful review of the record,

we find that complainant has established she is an �individual with

a disability.�

We next determine whether complainant has met her burden of proof to

establish that she is a �qualified� individual with a disability within

the meaning of the Rehabilitation Act. �An individual with a disability

is �qualified' if she satisfies the requisite skill, experience, education

and other job-related requirements of the employment position such

individual holds or desires, and who, with or without accommodation,

can perform the essential functions of such position.� 29 C.F.R. �

1630.2(m); see also 29 C.F.R. � 1630.3 (exceptions to definition).

Therefore, in order to determine whether complainant is �qualified,�

the fact finder must assess whether, with or without accommodation,

complainant could perform the essential functions of her job or any

position which she could have held as a result of job restructuring or

reassignment. See Barnard v. United States Postal Service, EEOC Appeal

No. 07A10002 (August 2, 2002); Hawkins v. United States Postal Service,

EEOC Petition No. 03990006 (February 11, 1999); Van Horn v. United States

Postal Service, EEOC Appeal No. 01960159 (October 23, 1998).

Construing complainant's accommodation request as one of requesting

a modification, we find that complainant has established that she

is qualified for the job of mail handler on permanent limited duty,

in that she performed in the position for ten years.<3> HT at 16.

There is no dispute as to whether complainant has satisfactorily

performed in the position since 1987. Further, there is no evidence

that complainant was not performing or could not perform the essential

functions of her permanent limited duty mail handler position with

reasonable accommodations. Hence, we find that complainant is a qualified

individual with a disability within the meaning of the Rehabilitation Act.

The analysis now turns to whether or not the requested accommodation,

that of a modification to allow complainant to perform her assigned

functions during the day instead of at night, would have imposed and

undue hardship on the agency. Absent a showing that an accommodation

is an undue hardship by the agency, an accommodation must be provided.

Id.; 29 C.F.R. � 1614.203(c). The evidence makes clear that a day

shift is an accommodation that is effective and does not aggravate

complainant's conditions.<4> Indeed, the reasonable accommodation

complainant requested, that of a modification to her duty hours, is of

the very nature contemplated by the Act. See EEOC Enforcement Guidance

on Reasonable Accommodation and Undue Hardship Under the Americans

with Disabilities Act, No. 915.002, at 2 (rev. Oct. 17, 2002) (a type

of reasonable accommodation includes �modifications or adjustments to

the work environment, or to the manner or circumstances under which

the position held or desired is customarily performed, that enable a

qualified individual with a disability to perform the essential functions

of that position�).

The agency, however, failed to demonstrate that providing complainant

with the accommodation of working during the day would impose an undue

hardship on the operations of its program. The record contains a letter

from RMO stating that, due to �operational needs� at the facility,

complainant's request for day tour work could not be granted. This is

the only record evidence offered by the agency to demonstrate that

granting complainant's request would be an undue hardship. In his direct

testimony, RMO was further provided with an opportunity to substantiate

the denial of complainant's request and the �operational needs� reasoning

he cited in the denial. He stated only that 1) it is not within his

authority to detail someone to tour two; and 2) the agency does not have

re-wrapping operations on the day tour. HT at 192, 196. RMO offered

no testimony to explain why having re-wrapping operations during the

day tour would significantly disrupt the operations of the day tour or

of the delivery of the mail. RMO did state that there was no operation

to which he could assign complainant, and that he would have to �make

work� for her; HT at 206; however, there is no indication why the work and

operation complainant was already doing could not be done during the day.

The agency offered no evidence as to the nature of complainant's duties

that would specifically require her to perform those duties at night.

Thus, the agency has not produced evidence to sufficiently demonstrate

undue hardship. See also LaPointe v. United States Postal Service, EEOC

Appeal No. 01992460 (June 27, 2002) (agency explanation that it did not

change complainant's lunch hour in accordance with her accommodation

request because �there were certain duties specific to complainant's

position that had to be done by 2 p.m.� not enough to demonstrate undue

hardship). Thus, it is liable for its failure to provide complainant

a reasonable accommodation under the Rehabilitation Act.

CONCLUSION

We conclude that the agency violated the Rehabilitation Act by failing

to provide a reasonable accommodation to complainant, and that it must

make complainant whole for this illegal discrimination. Accordingly,

based on arguments and evidence not addressed herein, it is the decision

of the Commission that the agency's final order is REVERSED. The agency

is ORDERED to provide the relief specified below. Further, compensatory

damage relief is REMANDED to the agency for processing, in accordance

with the order below. The Commission notes that this is not a case

where the agency made a �good faith effort� to reasonably accommodate

complainant, and thus the agency is not insulated from an obligation to

award appropriate compensatory damages, to the extent proven, based on

the instant finding of discrimination under the Rehabilitation Act.<5>

See Teshima v. United States Postal Service, EEOC Appeal No. 01961997

(May 5, 1998).

ORDER (D0900)

The agency is ordered to take the following remedial action within sixty

calendar (60) days, unless otherwise specified, of the date this decision

becomes final:

Within thirty (30) calendar days of the date this decision becomes final,

the agency shall retroactively reinstate complainant to a day shift,

performing her former position of permanent limited duty mail handler

at the 30th Street facility, with modifications consistent with her

medical restrictions. Complainant shall be given a minimum of fifteen

days from receipt of the offer of placement within which to accept or

decline the offer. Failure to accept the offer within the time period

set by the agency will be considered a rejection of the offer, unless

complainant can show that circumstances beyond her control prevented

a response within the time limit.

The agency is directed to award complainant back pay, with interest,

for all wages and benefits lost between the date she was denied

reasonable accommodation, August 16, 1997, and the date she returns

to duty, declines the offer of reinstatement, or is otherwise unable

to return to duty. The agency shall determine the appropriate amount

of back pay, interest, and other benefits due complainant, pursuant

to 29 C.F.R. � 1614.501(c). The complainant shall cooperate in the

agency's efforts to compute the amount of back pay and benefits due,

and shall provide all relevant information requested by the agency.

If there is a dispute regarding the exact amount of back pay and/or

benefits, the agency shall issue a check to the complainant for the

undisputed amount within sixty (60) calendar days of the date the

agency determines the amount it believes to be due. The complainant

may petition for enforcement or clarification of the amount in dispute.

The petition for clarification or enforcement must be filed with the

Compliance Officer, at the address referenced in the statement entitled

�Implementation of the Commission's Decision;�

The agency shall conduct a supplemental investigation pertaining to

complainant's entitlement to compensatory damages incurred as a result

of the agency's discriminatory actions in this matter. The agency

shall afford complainant sixty (60) days to submit additional evidence

in support of her claim for compensatory damages. Within thirty (30)

days of its receipt of complainant's evidence, the agency shall issue

a final decision determining complainant's entitlement to compensatory

damages, together with appropriate appeal rights; and

The agency shall provide training to all the management officials

responsible for this matter in their duties and obligations under the

Rehabilitation Act.

The agency shall consider taking appropriate disciplinary action

against the responsible management officials. The Commission does not

consider training to be disciplinary action. The agency shall report

its decision to the compliance officer. If the agency decides to take

disciplinary action, it shall identify the action taken. If the agency

decides not to take disciplinary action, it shall set forth the reason(s)

for its decision not to impose discipline. If any of the responsible

management officials have left the agency's employ, the agency shall

furnish documentation of their departure date(s).

The agency is further directed to submit a report of compliance, as

provided in the statement entitled �Implementation of the Commission's

Decision.� The report shall include supporting documentation of the

agency's calculation of back pay and other benefits due complainant,

including evidence that the corrective action has been implemented.

POSTING ORDER (G0900)

The agency is ordered to post at its Philadelphia General Mail Facility

copies of the attached notice. Copies of the notice, after being

signed by the agency's duly authorized representative, shall be posted

by the agency within thirty (30) calendar days of the date this decision

becomes final, and shall remain posted for sixty (60) consecutive days,

in conspicuous places, including all places where notices to employees are

customarily posted. The agency shall take reasonable steps to ensure that

said notices are not altered, defaced, or covered by any other material.

The original signed notice is to be submitted to the Compliance Officer

at the address cited in the paragraph entitled "Implementation of the

Commission's Decision," within ten (10) calendar days of the expiration

of the posting period.

ATTORNEY'S FEES (H0900)

If complainant has been represented by an attorney (as defined by

29 C.F.R. � 1614.501(e)(1)(iii)), he/she is entitled to an award of

reasonable attorney's fees incurred in the processing of the complaint.

29 C.F.R. � 1614.501(e). The award of attorney's fees shall be paid

by the agency. The attorney shall submit a verified statement of fees

to the agency -- not to the Equal Employment Opportunity Commission,

Office of Federal Operations -- within thirty (30) calendar days of this

decision becoming final. The agency shall then process the claim for

attorney's fees in accordance with 29 C.F.R. � 1614.501.

IMPLEMENTATION OF THE COMMISSION'S DECISION (K0501)

Compliance with the Commission's corrective action is mandatory.

The agency shall submit its compliance report within thirty (30)

calendar days of the completion of all ordered corrective action. The

report shall be submitted to the Compliance Officer, Office of Federal

Operations, Equal Employment Opportunity Commission, P.O. Box 19848,

Washington, D.C. 20036. The agency's report must contain supporting

documentation, and the agency must send a copy of all submissions to

the complainant. If the agency does not comply with the Commission's

order, the complainant may petition the Commission for enforcement

of the order. 29 C.F.R. � 1614.503(a). The complainant also has the

right to file a civil action to enforce compliance with the Commission's

order prior to or following an administrative petition for enforcement.

See 29 C.F.R. �� 1614.407, 1614.408, and 29 C.F.R. � 1614.503(g).

Alternatively, the complainant has the right to file a civil action on

the underlying complaint in accordance with the paragraph below entitled

"Right to File A Civil Action." 29 C.F.R. �� 1614.407 and 1614.408.

A civil action for enforcement or a civil action on the underlying

complaint is subject to the deadline stated in 42 U.S.C. 2000e-16(c)

(1994 & Supp. IV 1999). If the complainant files a civil action, the

administrative processing of the complaint, including any petition for

enforcement, will be terminated. See 29 C.F.R. � 1614.409.

STATEMENT OF RIGHTS - ON APPEAL

RECONSIDERATION (M0701)

The Commission may, in its discretion, reconsider the decision in this

case if the complainant or the agency submits a written request containing

arguments or evidence which tend to establish that:

1. The appellate decision involved a clearly erroneous interpretation

of material fact or law; or

2. The appellate decision will have a substantial impact on the policies,

practices, or operations of the agency.

Requests to reconsider, with supporting statement or brief, must be filed

with the Office of Federal Operations (OFO) within thirty (30) calendar

days of receipt of this decision or within twenty (20) calendar days of

receipt of another party's timely request for reconsideration. See 29

C.F.R. � 1614.405; Equal Employment Opportunity Management Directive for

29 C.F.R. Part 1614 (EEO MD-110), 9-18 (November 9, 1999). All requests

and arguments must be submitted to the Director, Office of Federal

Operations, Equal Employment Opportunity Commission, P.O. Box 19848,

Washington, D.C. 20036. In the absence of a legible postmark, the

request to reconsider shall be deemed timely filed if it is received by

mail within five days of the expiration of the applicable filing period.

See 29 C.F.R. � 1614.604. The request or opposition must also include

proof of service on the other party.

Failure to file within the time period will result in dismissal of your

request for reconsideration as untimely, unless extenuating circumstances

prevented the timely filing of the request. Any supporting documentation

must be submitted with your request for reconsideration. The Commission

will consider requests for reconsideration filed after the deadline only

in very limited circumstances. See 29 C.F.R. � 1614.604(c).

COMPLAINANT'S RIGHT TO FILE A CIVIL ACTION (R0900)

This is a decision requiring the agency to continue its administrative

processing of your complaint. However, if you wish to file a civil

action, you have the right to file such action in an appropriate United

States District Court within ninety (90) calendar days from the date

that you receive this decision. In the alternative, you may file a

civil action after one hundred and eighty (180) calendar days of the date

you filed your complaint with the agency, or filed your appeal with the

Commission. If you file a civil action, you must name as the defendant in

the complaint the person who is the official agency head or department

head, identifying that person by his or her full name and official title.

Failure to do so may result in the dismissal of your case in court.

"Agency" or "department" means the national organization, and not the

local office, facility or department in which you work. Filing a civil

action will terminate the administrative processing of your complaint.

RIGHT TO REQUEST COUNSEL (Z1199)

If you decide to file a civil action, and if you do not have or cannot

afford the services of an attorney, you may request that the Court appoint

an attorney to represent you and that the Court permit you to file the

action without payment of fees, costs, or other security. See Title VII

of the Civil Rights Act of 1964, as amended, 42 U.S.C. � 2000e et seq.;

the Rehabilitation Act of 1973, as amended, 29 U.S.C. �� 791, 794(c).

The grant or denial of the request is within the sole discretion of

the Court. Filing a request for an attorney does not extend your time

in which to file a civil action. Both the request and the civil action

must be filed within the time limits as stated in the paragraph above

("Right to File A Civil Action").

FOR THE COMMISSION:

______________________________

Frances M. Hart

Executive Officer

Executive Secretariat

July 18, 2003

__________________

Date

NOTICE TO EMPLOYEES

POSTED BY ORDER OF THE

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION

An Agency of the United States Government

This Notice is posted pursuant to an Order by the United States Equal

Employment Opportunity Commission dated which found

that a violation of the Section 501 of the Rehabilitation Act of 1973

(Rehabilitation Act), as amended, 29 U.S.C. � 791 et seq. has occurred at

the United States Postal Service General Mail Facility in Philadelphia,

Pennsylvania (hereinafter �facility�).

Federal law requires that there be no discrimination against any

employee or applicant for employment because of the person's RACE,

COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, or DISABILITY with respect

to hiring, firing, promotion, compensation, or other terms, conditions

or privileges of employment.

The facility supports and will comply with such Federal law and will

not take action against individuals because they have exercised their

rights under law.

The facility was found to have unlawfully discriminated against

the individual affected by the Commission's findings on the basis

of disability, when the agency denied her request for reasonable

accommodation. The agency shall therefore remedy the discrimination by

providing this individual with the requested reasonable accommodation

if available, applicable back pay, proven compensatory damages and

attorney's fees, and providing agency management officials with relevant

EEO training. The facility will ensure that officials responsible for

personnel decisions and terms and conditions of employment will abide

by the requirements of all Federal equal employment opportunity laws.

The facility will not in any manner restrain, interfere, coerce, or

retaliate against any individual who exercises his or her right to

oppose practices made unlawful by, or who participates in proceedings

pursuant to, Federal equal employment opportunity law.

Date Posted:

Posting Expires:

29 C.F.R. Part 16141 Complainant also asserts that she was subjected

to reprisal, based on her prior protected activity (the record does

not establish under what statute such activity occurred), when she was

denied a reasonable accommodation. Generally speaking, a finding of

discrimination on the theory of being denied a reasonable accommodation

does not require an additional basis upon which a complainant theorizes

as to why they were denied the reasonable accommodation. The Commission

recognizes, however, that in some circumstances a complainant may be able

to prove, by a preponderance of the evidence, that an agency's action or

failure to act in processing his/her request for reasonable accommodation

is motivated by retaliatory animus. Scearce v. Environmental Protection

Agency, EEOC Appeal No. 01A21014 (January 28, 2003). It does not appear

that such circumstance is present herein.

2The United States Supreme Court has explained that �substantial

evidence� is �more than a mere scintilla . . . . It �must do more

than create a suspicion of the existence of the fact to be established.

[I]t must be enough to justify, if the trial were to a jury, a refusal to

direct a verdict when the conclusion sought to be drawn from it is one

of fact for the jury . . . .'� Universal Camera Corp., 340 U.S. at 477

[citations omitted].

3 Testimony of RMO, HT at 200, reveals that, despite being on permanent

limited duty, complainant was still considered a mail handler by

the agency. RMO further testified that there are differing positions

with the position title known as mail handler; HT at 208; one of which

complainant was performing. Thus, we must assume that complainant held

a viable position with the agency, as she worked for 10 years in the

permanent limited duty capacity, complete with expectations, essential

functions, and evaluations.

4 Complainant testified that the need to work during the day arose

in 1996, when she was re-evaluated by one of her physicians, DRA, who

was looking for a way to lessen her pain associated with the piriformis

syndrome. HT at 64; ROI, Affidavit A, Attachment 1. A side-effect of

piriformis syndrome, according to complainant's physical therapist, is

loss of sleep and fatigue. ROI, Affidavit A, Attachment 8. Complainant's

physical therapist also stated that these side-effects are �exacerbated

by a night shift job.� Id. Additionally, the medications complainant

takes for her various impairments results in severe sleep disturbance.

DRSH, at ROI, Affidavit A, Attachment 30, details why working a day tour

is necessary to complainant's treatment and recovery. DRSH states that

working at night was impeding progress in the treatment of complainant's

fibromyalgia, and that the night shift specifically counteracted several

of complainant's medications. Id. DRSH explained that, �in order for

the medicines to work properly with [complainant], she will really need

a normal work schedule during the day.� ROI, Affidavit A, Attachment 30.

5 Based on this finding, it is not necessary to address complainant's

claim of reprisal because she would not be entitled to further relief.