Section 42-3507.05 - Tenant hot lineThe Department of Consumer and Regulatory Affairs shall provide for the continuation of a tenant hot line. The primary purpose of the tenant hot line is to provide assistance to low- and moderate-income tenants. To carry out this purpose, the functions and responsibilities shall include, but not be limited to, the following:
(1) Answering rent control procedural questions, and directing tenants toward possible courses of action in resolving problems;(2) Providing advice on housing regulation violations;(3) Explaining rent increases;(4) Providing guidance on emergency shelter;(5) Providing guidance on the Tenant Assistance Program;(6) Providing guidance in resolving problems involving water, heating, repairs, and other matters;(7) Providing advice on possible action in response to allegations of discrimination, harassment, or neglect by housing providers;(8) Answering preliminary questions about remedies through the courts;(9) Providing guidance when tenants are faced with eviction; and(10) Providing guidance on other tenant problems.July 17, 1985, D.C. Law 6-10, § 705, 32 DCR 3089.