Rule 15 - Technical Failures and Timeliness of Filing(a)Technical Failure of the Provider May Excuse Untimely Filing. A User whose filing is made untimely as a result of a technical failure of the Provider may seek appropriate relief from the court. The court may enter an order permitting the document to be deemed filed or served as of the date it was first attempted to be transmitted electronically. If appropriate, the court may adjust the schedule for responding to these documents or for the court's hearing, or provide other rei ief. (b)Scheduled Maintenance Will Not Excuse Untimely Filing. Notice of known system outages or maintenance will be posted by the Provider in advance on the User login screen. The notice will be posted as soon as the scheduled date and time is confirmed. Users will also receive e-mail notification of the upcoming downtime. Scheduled maintenance will not constitute a technical failure under these E-Filing Rules nor excuse an untimely filing. (c)User Error Will Not Excuse Untimely Filing. Problems on the User's end, e.g., problems with the User's Internet Service Provider (ISP), hardware, or software problems, will not constitute a technical failure under these E-Filing Rules nor excuse an untimely filing.Mass. Int. R. Elec. Fil'g 15
Added February 25, 2015, effective 3/1/2015.