Section 480-70-421 - Fair use of customer information(1) Customer information includes the customer's name, address, telephone number, service level, credit and deposit information, and billing history.(2) Companies must use customer information only for:(a) Providing and billing for services the customer requests;(b) Marketing new services or options to its customers; or(c) Providing information to its customers.(3) Any sale or release of customer information without the written permission of the customer is prohibited. The only exceptions to this rule are: (a) Release of information to the commission to investigate or resolve complaints filed with the commission by a customer;(b) Sharing nonpayment information with agencies the company engages to act as the company's agent in pursuing collection of past due accounts; and(c) Release of information of a former customer for purposes of WAC 480-70-411(1)(a).(4) Companies are allowed to collect and release customer information in aggregate form if the aggregated information does not allow any specific customer to be identified.Wash. Admin. Code § 480-70-421
Statutory Authority: RCW 81.04.160, 81.77.030 and 80.01.040. 01-08-012 (Docket No. TG-990161, General Order No. R-479), § 480-70-421, filed 3/23/01, effective 4/23/01.