N.Y. Comp. Codes R. & Regs. Tit. 10 §§ 69-10.3

Current through Register Vol. 46, No. 51, December 18, 2024

Section 69-10.3 - Claims assistance manager

Duties of the claims assistance manager shall include, but not be limited to, the following:

(a) answering questions regarding the information and documentation needed for completion of the application process;

(b) handling any issues raised about alleged delays by the fund administrator in processing applications, claims, reviews of claim denials, prior approval initial determinations, and prior approval reviews; and

(c) assisting in resolving any issues involving enrollees and case managers or the assignment of case managers.

N.Y. Comp. Codes R. & Regs. Tit. 10 §§ 69-10.3

Adopted, New York State Register, Volume XXXVI, Issue 24, effective 6/18/2014

Amended New York State Register November 13, 2019/Volume XLI, Issue 46, eff. 11/13/2019