N.J. Admin. Code § 14:18-3.4

Current through Register Vol. 56, No. 17, September 3, 2024

Section 14:18-3.4 - Information on company's schedule of prices, rates, terms, and conditions

(a) Upon request, the cable television operator shall provide, at no charge, a complete copy of the cable television company's current schedule of all prices, rates, charges, and services.

(b) Upon the request of any customer or applicant, each cable operator shall provide an explanation, in non-technical terms, of the service packages, rates, prices, charges, and provisions applicable to the services furnished or available to such customer or applicant and shall take reasonable steps to provide any information and assistance necessary to enable the customer or applicant to obtain the most affordable service conforming to the needs of such customer or applicant.

(c) Where more than one schedule of prices, rates, terms, and conditions is available to particular customers, each cable operator shall have at all times the duty to assist such customers in the selection of the schedule of prices, rates, terms, and conditions most favorable for their individual requirements and to make every reasonable effort to ensure that such customers are served under the most advantageous schedule.

(d) A cable television company shall not be required to provide notice and explanations specified at (a), (b), and (c) above, if it elects to provide such information on its Internet website in a clear, concise, and readily accessible manner, using any reasonable means and format, that accurately conveys the content of the cable television company's notices, and that allows customers and potential customers to make informed decisions based on the information contained therein.

(e) A cable television company that elects to provide notice and explanations on its Internet website shall provide quarterly notice to each customer of how a customer can obtain its current schedule of prices, rates, terms, and conditions in either electronic or paper form.

(f) If a customer is unable to access the Internet or is otherwise unable to obtain information from the cable television company's Internet website, the cable television company shall provide a copy of its current schedule of prices, rates, terms, and conditions in paper form.

N.J. Admin. Code § 14:18-3.4

Amended by 46 N.J.R. 2165(a), effective 11/3/2014.

Amended by 54 N.J.R. 630(a), effective 4/4/2022