N.J. Admin. Code § 14:18-3.13

Current through Register Vol. 56, No. 21, November 4, 2024

Section 14:18-3.13 - Prompt restoration standards

(a) All cable television operators shall dispatch personnel to begin corrective action within two hours of notification of any total loss of service affecting five or more contiguous customers within the cable system.

1. In situations where a system experiences multiple simultaneous or near-simultaneous outages due to weather or other causes beyond the cable television operator's control, the cable television operator shall make every reasonable attempt to respond to and restore the multiple outages as soon as possible.

(b) In situations where it is not practicable to respond for reasons of safety or access to equipment, the cable television company shall respond as soon as the situation would allow.

(c) All cable television operators shall respond immediately to emergency situations at the request of police, fire, rescue or other authorized emergency service providers or utilities.

(d) All cable television operators shall dispatch personnel to begin corrective action as promptly as possible to any service interruptions or service deficiencies within the reasonable control of the cable television operator and affecting the cable distribution plant, which interrupt one or more programming services to customers.

(e) For purposes of this rule, contiguous customers are those customers residing on the same streets or in the same neighborhood or geographic area of the system.

N.J. Admin. Code § 14:18-3.13

New Rule, R.1991 d.298, effective 6/17/1991.
See: 23 N.J.R. 682(a), 23 N.J.R. 1961(b).
Amended by R.2000 d.155, effective 4/17/2000.
See: 31 N.J.R. 3061(a), 32 N.J.R. 1402(a).
Substituted references to cable television operators for references to operators throughout; in (a), substituted "All" for "For systems over 10,000 subscribers, the" at beginning of the introductory paragraph, and substituted a reference to cable television operators for a reference to system operators in 1; in (b), substituted a reference to cable television companies for a reference to companies; deleted a former (c); recodified former (d) through (f) as (c) through (e); and in the new (d), substituted a reference to reasonable control for a reference to control.
Amended by R.2003 d.452, effective 11/17/2003.
See: 35 N.J.R. 100(a), 35 N.J.R. 5294(a).
Substituted "customers" for "subscribers" throughout.