N.J. Admin. Code § 13:69E-1.28O

Current through Register Vol. 56, No. 24, December 18, 2024

Section 13:69E-1.28O - Technical standards for kiosks

(a) Kiosk means all aspects of an automated device that may be used for voucher redemption, coupon redemption, slot machine jackpot processing, ATM debit card transactions, credit card transactions, bill breaking, voucher issuance, sports pool voucher and ticket processing, and other automated functions as approved by the Division.

(b) Kiosks may be linked to a kiosk computer system for the purpose of generating reports and monitoring kiosk activity in accordance with Division rules regarding controlled computer systems.

(c) Kiosk cabinets shall comply with Division rules regarding gaming equipment cabinet standards and shall be equipped with an approved bill acceptor.

(d) Each currency cassette, currency cassette reject bin, and bill acceptor cash storage box utilized by a kiosk shall be a secure, tamper-resistant container, capable of being locked or otherwise secured from unauthorized access.

(e) When used to redeem gaming vouchers or promotional coupons, kiosks shall work in conjunction with an approved voucher system and shall be designed to:

1. Accurately obtain the validation number of the item presented for redemption and cause such information to be accurately and securely relayed to the voucher system for the purpose of redemption;

2. Issue the exact amount of currency in exchange for a gaming voucher only if the voucher system has authorized and recorded the transaction;

3. Return the gaming voucher or coupon to the patron when a gaming voucher or coupon cannot be validated by the voucher system or is otherwise unredeemable; and

4. Be uniquely identifiable to the voucher system.

(f) When used to issue promotional gaming vouchers or coupons, each kiosk shall be considered a cashiering location as part of an approved voucher system.

(g) When used for slot jackpot processing, kiosks shall work in conjunction with an approved slot monitoring system and shall be designed to:

1. Accurately receive and validate jackpot payment requests using a blind entry methodology and reject the request after three unsuccessful attempts;

2. Prevent multiple payments for the same jackpot;

3. Uniquely identify users of the system; and

4. Be capable of limiting jackpot payments in accordance with Division rules.

(h) When used to conduct ATM or credit card transactions, kiosks shall be equipped with a mechanism to accurately obtain required patron account and PIN information. The kiosk shall cause such information to be accurately and securely relayed to the appropriate banking institution for the purpose of completing a transaction. Prior to implementation, the casino licensee shall ensure compliance with Division rules regarding controlled computer systems as well as all federal banking regulations for ATM and credit card transactions.

(i) Kiosks shall be capable of recognizing payment limitations or payment errors, such as bill out jams and insufficient funds. When a payment limitation or error occurs, the kiosk shall be designed to electronically record the payout limitation or error and perform the following:

1. For gaming vouchers, sports pool tickets and vouchers, or promotional coupons:

i. Reject the transaction;

ii. Issue an error receipt and stack the gaming voucher, sports pool voucher, sports pool ticket, or promotional coupon in the bill validator and change the status to redeemed; or

iii. Issue a replacement sports pool voucher.

2. When used for jackpot processing:

i. Reject the transaction; or

ii. Issue an error receipt documenting the amount requested and the amount dispensed. In this scenario, the kiosk shall cause the slot monitoring system to identify the jackpot as having been paid. The resulting jackpot payout error receipt shall be used to manually process the jackpot in accordance with the licensee's internal controls.

3. For an ATM or credit card transactions:

i. Reject the transaction;

ii. Dispense no money; and

iii. Issue a receipt advising the patron that the transaction was voided.

(j) When an error receipt is issued from a kiosk, the receipt shall advise the patron or employee to see a cashier or sports pool ticket writer for payment. Error receipts shall be designed to include the following, at a minimum:

1. Identity of the kiosk from which it was printed;

2. The date and time it was printed;

3. The reason the receipt was printed;

4. The amount requested when applicable; and

5. The unpaid amount.

(k) Each kiosk shall contain an electronic transaction log of logical access, door access, cash transactions, and errors. The transaction log shall include:

1. The date and time;

2. The user, when applicable; and

3. A description.

(l) Kiosks must be able to recognize material hardware and software errors, such as a computer minimum operating system (CMOS) error or printer failure, and generate an operational interrupt whenever such error is detected. Once a material error is cleared, the software shall be designed to restore communications and restore the kiosk to the state it was in prior to the error.

(m) Kiosks shall be designed to ensure all configurable options and software maintained in random access memory (RAM) are appropriately maintained for a minimum of 15 days and restored in the event of a power failure.

(n) Kiosks may include a maintenance feature which permits authorized users to dispense currency in order to configure or test the kiosk functionality. When this feature is used, an unalterable electronic log shall be automatically generated and maintained by the kiosk. The logs shall include, at a minimum:

1. The date and time currency was dispensed;

2. The user who dispensed the currency; and

3. The amount dispensed by denomination.

(o) Kiosks shall not store the PIN numbers associated with credit card or ATM transactions.

(p) Kiosks shall be designed to permit the external validation of critical software content using game authentication terminal (GAT) or other method approved by the Division.

(q) Kiosks shall be capable of generating a credit receipt whenever currency cassettes, currency cassette reject bins, or coins are removed. Such receipt shall include, at a minimum:

1. The identity of the kiosk;

2. The date and time;

3. The denomination of the currency or coin for each cash cassette or coin hopper being replaced; and

4. The expected total amount of the cash or coin remaining in each currency cassette, currency cassette reject bin or coin hopper being removed.

(r) Kiosks shall be capable of creating a fill receipt whenever currency cassettes, currency cassette reject bins or coins are placed in a kiosk. Such receipt shall include at a minimum:

1. The identity of the kiosk;

2. The date and time the fill was performed;

3. The denomination of currency or coin for each currency cassette or coin hopper inserted into the machine; and

4. The total amount of cash or coin for each currency cassette or coin hopper inserted into the machine.

(s) When used to redeem gaming vouchers, the kiosk or kiosk computer system shall be capable of generating a "Voucher Redemption Machine Report" for a given time period. This report shall document all redemptions of gaming vouchers and coupons for a particular gaming day. The report shall include the validation number, the date and time of redemption and the value of the voucher or coupon in dollars and cents.

(t) When used to redeem promotional coupons, the kiosk or kiosk computer system shall be capable of generating a "Coupon Redemption Report" for a given time period. This report shall document all redemptions of coupons and shall include the coupon number, the date and time of redemption and the value of the coupon in dollars and cents.

(u) When used to conduct jackpot payments, the kiosk or kiosk computer system to it, shall be capable of generating an "Automated Jackpot Payout Machine Journal Report," which documents for each jackpot payment the following for a given time period:

1. The date and time of the payment;

2. The asset number of the slot machine to which the payment was made; and

3. The amount of the payment.

(v) When used to conduct ATM transactions, the kiosk or computer system connected to it, shall be capable of generating an "ATM Transaction Report" for a given time period. This report shall include each ATM transaction performed by the kiosk for a particular gaming day, a description of each transaction, the date and time of each transaction, the authorizer of the transaction, the requested amount, and the dispensed amount.

(w) When used to conduct credit card transactions, the kiosk or kiosk computer system shall be capable of generating a "Credit Card Transaction Report" for a given time period. This report shall include each credit card transaction performed by the kiosk for a particular gaming day, a description of each transaction, the date and time of each transaction, the authorizer of the transaction, the requested amount, and the dispensed amount.

(x) Each kiosk shall be capable of creating an inventory report prior to the end of each gaming day for the purpose of determining the starting inventory for the next gaming day. The report shall include, at a minimum:

1. The date and time the report was generated;

2. The identity of the kiosk;

3. The total amount of cash dispensed from the machine during the gaming day; and

4. The cash inventory balance remaining in the machine at the end of the gaming day.

(y) Each kiosk shall be capable of generating a "Reject Bin Report," which shall include the total value of items placed in the reject bin.

(z) Each kiosk or kiosk computer system shall be capable of generating a "Transaction Report," which documents each attempted and completed transaction. The report shall include, at a minimum:

1. The date and time;

2. A description of the transaction;

3. The value of currency dispensed;

4. The value of gaming vouchers dispensed;

5. The value of currency inserted;

6. The value of gaming vouchers inserted;

7. The value of all sports pool vouchers dispensed;

8. The value of all sports pool vouchers inserted;

9. The value of all sports pool tickets dispensed; and

10. The value of all sports pool tickets inserted.

(aa) When used to redeem sports pool tickets and vouchers, kiosks shall work in conjunction with an approved sports pool system and shall be designed to:

1. Accurately obtain the unique identification number of the item presented for redemption and cause such information to be accurately and securely relayed to the sports pool system for the purpose of redemption;

2. Issue currency and/or a sports pool voucher in exchange for the item presented only if the sports pool system has authorized and recorded the transaction; and

3. Return a sports pool ticket and voucher to the patron when it cannot be validated by the sports pool system or is otherwise unredeemable.

(bb) When used to redeem sports pool vouchers, the kiosk or kiosk computer system shall be capable of generating a "Sports Pool Voucher Redemption Machine Report" for each gaming day. The report shall include the voucher's unique identifier, the date and time of redemption, and the value of the voucher.

(cc) When used to redeem sports pool tickets, the kiosk or kiosk computer system shall be capable of generating a "Sports Pool Ticket Redemption Machine Report" for each gaming day. The report shall include the ticket's unique identifier, the date and time of redemption, and the value of the ticket.

(dd) When used to issue sports pool vouchers, the kiosk or kiosk computer system shall be capable of generating a "Sports Pool Voucher Issuance Report" for each gaming day. The report shall include the voucher's unique identifier, the date and time of issuance, and the value of the voucher.

(ee) A kiosk or voucher redemption machine may be coinless. If coinless, such kiosk shall either round up to the nearest dollar or print a voucher or other redeemable receipt for the amount of change due to a person redeeming a voucher. A kiosk may offer patrons the opportunity to donate the change (up to 99 cents) to a bona fide charity recognized by the Internal Revenue Service and the State of New Jersey, rather than receive a change voucher or redeemable receipt. In order to permit this charitable contribution option, the kiosk shall be capable of accurately reporting the amount of charitable donations made by patrons.

N.J. Admin. Code § 13:69E-1.28O

Special amendment, R.2018 d.137, effective 6/13/2018 (to expire March 10, 2019).
See: 50 N.J.R. 1652(a).
In (a), inserted "sports pool voucher and ticket processing,"; rewrote the introductory paragraph of (i), (i)1, (aa), and (bb); in the introductory paragraph of (j), deleted "kiosk or" preceding the second occurrence of "receipt", and inserted "or sports pool ticket writer"; in (z)4 and (z)6, inserted "gaming"; in (z)5, deleted "and" from the end; in (z)6, substituted a semicolon for a period; added (z)7 through (z)10; and added (cc) and (dd).
In accordance with N.J.S.A. 52:14B-5.1.c(2), special amendment R.2018 d.137 expired on 9/6/2019.
See: 51 N.J.R. 47(a).
Readoption of special amendment, R.2019 d.105, effective 9/5/2019.
See: 51 N.J.R. 47(a), 51 N.J.R. 1514(b).
Provisions of R.2018 d.137 readopted without change.

Amended by 56 N.J.R. 1182(b), effective 7/1/2024