N.J. Admin. Code § 13:69D-1.10

Current through Register Vol. 56, No. 24, December 18, 2024

Section 13:69D-1.10 - Closed circuit television system; surveillance department control; surveillance department restrictions

(a) Each casino licensee shall install in its establishment a CCTV system that shall be under the exclusive control of the surveillance department. A casino licensee shall provide the Division:

1. Access to the CCTV system and its transmissions;

2. Use, as necessary, of any monitoring room contained in the establishment;

3. Display on the monitors in the monitoring room, and the Division's office, any event capable of being monitored on the CCTV system;

4. Capability to produce a video and, if applicable, audio recording of, and take a still photograph of, any event capable of being monitored on the CCTV system;

5. Recording(s) or photograph(s) in accordance with the directions of the Division;

6. Unfettered access to all recordings or photographs and, upon the request of the Division, the casino licensee and its personnel shall be denied access thereto; and

7. A monitoring room from which the Division may independently and, at the direction of the Division, exclusively control any camera.

(b) The CCTV system shall be approved by the Division and shall include, at a minimum, the following:

1. Light sensitive cameras, with lenses of sufficient magnification to allow the operator to read information on gaming chips, playing cards, dice, tiles, slot machine reel symbols, slot machine credit meters, and employee credentials, and with 360-degree pan, tilt, and zoom capabilities without camera stops to effectively and clandestinely monitor in detail and from various vantage points, the following:

i. The gaming conducted at each gaming table in the casino and casino simulcasting facility and the activities in the casino and casino simulcasting facility pits;

ii. The gaming conducted at the slot machines in the casino;

iii. The operations conducted at and in the cashiers' cage, any satellite cage, and each office ancillary thereto;

iv. The operations conducted at and in the slot booths;

v. The operations conducted at automated coupon redemption machines;

vi. The operations conducted in the simulcast counter;

vii. The count processes conducted in the count rooms;

viii. The movement and storage of cash, promotional gaming chips, gaming chips and plaques, drop boxes, bill validator boxes, slot cash storage boxes, slot drop boxes, and slot drop buckets in the establishment;

ix. The entrances and exits to the casino, casino simulcasting facility, count rooms and all critical locations as defined in 13:69D-2.1;

x. The gaming and operations associated with the conduct of keno on the casino floor and in the casino simulcasting facility and of keno booths, keno satellite booths and keno lockers;

xi. Equipment designated by the Division in conjunction with the operation of an electronic transfer credit system, a gaming voucher system pursuant to and a slot monitoring system approved to conduct manual slot payouts;

xii. The operation of automated jackpot payout machines, gaming voucher redemption machines, gaming voucher systems, and electronic transfer credit systems;

xiii. The operations associated with the conduct of a sports pool; and

xiv. The operations associated with the conduct of a sports pool; and

2. Video recording equipment which, at a minimum, shall:

i. Permit the preservation and viewing of a clear copy of the transmission produced by any camera connected to the CCTV system;

ii. Be capable of superimposing the time and date of the transmission on each recording made by the video recording equipment; and

iii. Enable the operator to identify and locate, through the use of a meter, counter or other device or method, a particular event that was recorded;

3. Recording media, which shall be replaced immediately upon the manifestation of any significant degradation in the quality of the images or sound, if applicable, recorded thereon; provided, however, where videotape is utilized, it shall be used for no more than one year;

4. Audio capability in the soft count room;

5. One or more monitoring rooms in the establishment which, through the surveillance department employees or agents assigned thereto by the casino licensee shall constantly monitor the activities in the casino, the casino simulcasting facility and elsewhere in the establishment where CCTV coverage is available;

6. An emergency power system that can be used to operate the CCTV system in the event of a power failure, such power system to be tested at 12-month intervals subject to more frequent re-testing upon failure of a test; and

7. A preventive maintenance program, implemented by technicians subject to the direction and control of the director of surveillance, which ensures that the entire CCTV system is maintained in proper working order and that transparent covers over CCTV system cameras are cleaned in accordance with a routine maintenance schedule. In the event that preventive maintenance to be performed by a technician assigned to another department is required on an emergency basis, the surveillance department shall have priority with respect to personnel resources of such other department to ensure the efficacy of the CCTV system.

(c) All areas, including gaming tables and pits, where CCTV system camera coverage is required by the Division shall contain continuous lighting that is of sufficient quality to produce clear video recordings and still picture reproductions.

(d) A casino licensee's CCTV system shall be required to record, during the times and in the manner indicated below, all transmissions from cameras used to observe the following locations, persons, or transactions:

1. All gaming tables whether active or inactive;

2. Each transaction conducted at a cashiering location;

3. Each simulcast and keno window that is open for business;

4. Such main bank areas where gross revenue functions are performed as may be required by the Division;

5. The execution of fills and credits at the chip bank;

6. The collection of drop boxes, slot drop boxes and slot cash storage boxes and the count of the contents therein;

7. Any armored car collection or delivery of cash for which security escort or surveillance coverage is required;

8. The inspection and distribution to gaming pits of cards, dice and tiles;

9. The retrieval of cards, dice and tiles from gaming pits at the end of the gaming day and their delivery to the location designated and approved for inspection, cancellation, destruction or, if applicable, reuse;

10. Each transaction conducted at an automated bill breaker, voucher/coupon redemption, and jackpot payout machine, as well as each replenishment or other servicing of any such machines;

11. The entrances and exits to the casino, casino simulcasting facility, sports wagering lounge, count rooms, and all critical locations as defined in N.J.A.C. 13:69D-2.1; and

12. Each sports pool ticket writer location, kiosk, booth operations, and other gaming related areas and activities in a sports wagering lounge.

(e) In addition to any other requirements imposed by this section and in accordance with the time parameters specified in this section, a casino licensee's CCTV system shall be required to record transmissions used to observe the face of each patron transacting business at each of its cashiers' cage and satellite cage windows, and sports pool ticket writer stations from the direction of the cashier.

(f) Whenever a casino licensee replaces or modifies a slot machine or gaming table on the casino floor or other restricted areas which does not require CCTV inspection by the Division pursuant to N.J.A.C. 13:69C, the surveillance department shall conduct an inspection as to the sufficiency of the CCTV coverage. The director of the surveillance department shall prepare and submit to the Division's in-house office prior to implementation a written certification attesting that the inspection was conducted and the coverage was sufficient.

(g) A surveillance monitoring room shall:

1. Contain such equipment and supplies as may be required by the Division, taking into consideration current developments in electronic and computer technology, for the effective performance of the activities to be conducted therein including, without limitation:

i. A communication system capable of monitoring all casino security department activities; and

ii. If computerized monitoring systems are used by the casino licensee in its gaming operations, view-only terminals which allow access to information concerning cage, slot and table games operations;

2. Be connected to all casino alarm systems, which may provide a visible, audible or combination signal; provided, however, that any robbery or other emergency-type alarm shall be perceptually distinguishable from all non-emergency alarm types in a manner approved by the Division (for example, robbery alarm is the only audible alarm);

3. Contain an updated photo library, consisting of photographs that are no more than five years old, of all current employees of the casino licensee, which photo library shall be available to the Division upon request; and

4. Contain and have readily accessible to all monitoring room personnel and representatives of the Division an updated operational blueprint depicting all areas of the casino, the casino simulcasting facility and elsewhere in the casino licensee's establishment where CCTV coverage is available.

(h) Each casino licensee shall maintain a surveillance log of all surveillance activities in the monitoring room. The log shall be maintained by monitoring room personnel and shall be stored securely, in a manner approved by the Division, within the surveillance department in accordance with the retention schedule. The surveillance log shall be available for inspection at any time by Division agents. At a minimum, the following information shall be recorded in a surveillance log:

1. The date and time each surveillance commenced;

2. The name and license credential number of each person who initiates, performs or supervises the surveillance;

3. The reason for surveillance, including the name, if known, alias or description of each individual being monitored, and a brief description of the activity in which the person being monitored is engaging;

4. The times at which each video or audio recording is commenced and terminated;

5. The time at which each suspected criminal offense is observed, along with a notation of the reading on the meter, counter or device specified in (b)2iii above that identifies the point on the video recording at which such offense was recorded;

6. The time of termination of surveillance; and

7. Summary of results of the surveillance.

(i) Each casino licensee shall have a contingency plan, as part of its approved internal controls submitted to the Division, to be utilized whenever there is an equipment failure that affects the casino licensee's monitoring room or CCTV system operations.

1. The Division and the casino security department shall be notified immediately of any equipment failure, including the time of the failure, cause if known, and any communications with the casino security department relating to the failure, in accordance with the casino licensee's internal controls. In addition, the Division shall be notified prior to:

i. Relocation of an approved camera;

ii. A change in an approved camera's specifications;

iii. A change in lighting for areas approved for CCTV camera coverage; and

iv. An addition or change to the CCTV system and computer equipment in the monitoring room.

(j) CCTV system recordings shall be retained for a minimum of seven days and shall be made available for review upon request by the Division. For the count of gross revenue, audio recordings shall be retained for a minimum of seven days and video recordings shall be retained for a minimum of 30 days. In addition, any such recordings which are determined by Division agents to be of potential evidentiary value shall be retained and stored pursuant to Division directives.

(k) All CCTV system transmissions shall be secure and, with the exception of wide area progressive monitoring, restricted to the licensed casino hotel facility; provided, however, the Director or his or her Division designee may, by written order, authorize specific transmissions outside of the casino hotel facility, on a case-by-case basis. A surveillance department employee or registered CCTV vendor shall be permitted, with the approval of a surveillance supervisor, to remotely access the CCTV system to troubleshoot and repair the system. Such access shall be granted by the casino licensee and disabled after each use. A record of all remote access granted shall be maintained by the surveillance department, which shall include, at a minimum, the following:

1. Date and time the access was granted;

2. Reason for access;

3. Names of the employee or of the vendor and vendor's representative accessing the system;

4. Date and time the access was disabled; and

5. Name of the surveillance supervisor approving the access.

(l) Each CCTV system operator in the monitoring room shall work from his or her own monitoring station. Minimum standards for the CCTV system used to monitor casino and casino simulcasting facility operations shall be detailed in a casino licensee's surveillance submission to be approved by the Division, which shall ensure effective casino surveillance for the casino licensee. One operator shall be required for every 30,000 square feet of casino floor space unless otherwise authorized by the Division. Such operators shall be responsible for the casino floor and restricted locations.

1. Surveillance department employees assigned to monitor the activities shall be independent of all other departments. No present or former surveillance department employee shall accept employment with the same casino hotel or prospective casino hotel in which the surveillance department employee was previously employed or within any other casino hotel or prospective casino hotel whose surveillance department is under the operational control of the same person who controlled the surveillance department in which the surveillance department employee had been previously employed, unless one year has passed since the former surveillance department employee worked in the surveillance department. The Division may, upon receipt of a written petition, waive this restriction and permit the employment of a present or former surveillance department employee in a particular position after consideration of whether:

i. The former surveillance department employee will be employed in a department or area of operation that the surveillance department does not monitor;

ii. The surveillance and security systems of the casino licensee will not be jeopardized or compromised by the employment of the former surveillance department employee in the particular position; and

iii. The former surveillance department employee's knowledge of the procedures of the surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any such actions or errors.

2. Entrances to the CCTV system monitoring rooms shall not be visible from the casino area or casino simulcasting facility. In addition, access by employees of the casino licensee to the monitoring room or any other designated area capable of receiving CCTV transmission shall be prescribed by internal controls approved by the Division. Any person, other than an employee of the Division, who enters any monitoring room or such designated area who is not a surveillance department employee shall sign the Monitoring Room Entry Log upon entering the restricted area. The Monitoring Room Entry Log shall be:

i. Kept in the CCTV monitoring room;

ii. Maintained in a book with bound numbered pages that cannot be readily removed. The book shall include, at a minimum:

(1) The date and time of entering into the monitoring room or designated area;

(2) The entering person's name and his or her department or affiliation;

(3) The reason for entering the monitoring room or designated area;

(4) The name of the person authorizing the person's entry into the monitoring room or designated area; and

(5) The date and time of exiting the monitoring room or designated area; and

iii. Made available for inspection by the Division at all times.

N.J. Admin. Code § 13:69D-1.10

Amended by 50 N.J.R. 615(a), effective 1/16/2018

Amended by 50 N.J.R. 1652(a), effective 7/16/2018

Amended by 51 N.J.R. 1514(b), effective 10/7/2019

Amended by 56 N.J.R. 1182(b), effective 7/1/2024