482 Neb. Admin. Code, ch. 7, § 005

Current through June 17, 2024

Section 482-7-005 - CULTURAL SENSITIVITY AND DIVERSITY

The Department is a culturally diverse environment that exercises zero tolerance of any acts of discrimination, racism, or prejudice. Understanding, valuing, and promoting cultural sensitivity and diversity is part of the ongoing philosophy of the Department and any of its programs. Heritage Health and the Dental Benefits Manager is required to promote this philosophy with the member, providers, and within the workplace.

005.01USE OF MEMBER INFORMATION. The Heritage Health plan and Dental Benefits Manager will receive information on the member's race, ethnicity, and primary language from the eligibility file transmitted to the plans by the Department or the enrollment broker. The Heritage Health plans and Dental Benefits Manager is expected to use this information to promote the delivery of services in a culturally competent manner to all members, including those with limited English proficiency and diverse cultural and ethnic backgrounds.