Section 404-5-003 - COMPLAINTS AND GRIEVANCESThe provider must promptly address complaints and grievances filed with the provider on behalf of participants served. The provider's process to address complaints and grievances must:
(A) Be made available to participants, legal representatives, staff, and other representatives. Utilization of the provider's process is voluntary and is not meant to deny or delay a participant's right to file a complaint elsewhere or to access the legal system;(B) Be convenient to the participant;(C) Include time frames and procedures for review of complaints and grievances and the provision of a response;(D) Be reviewed by the provider with the participant and his or her legal representative, where applicable; and(E) Include the right to access the court system. The provider must maintain documentation of the receipt of all complaints and grievances, the resolution, and the response to the complainant.
404 Neb. Admin. Code, ch. 5, § 003
Amended effective 11/19/2022