Minn. R. agency 144, ch. 4680, PROCEDURAL REQUIREMENTS, pt. 4680.1000

Current through Register Vol. 49, No. 10, September 3, 2024

Part 4680.1000 - PATIENT COMPLAINTS

Complaints relating to at least the following shall be subject to being processed through a grievance mechanism:

A. lack of considerate or respectful care;

B. failure to provide complete, current, and understandable information concerning diagnosis, treatment, or prognosis;

C. failure to provide the name and specialty, if any, of the physician responsible for coordination of care;

D. failure to afford consideration of privacy;

E. failure to afford consideration of individual social, religious, and psychological well-being;

F. failure to preserve the confidentiality of the medical care program;

G. failure to provide, upon request, information bearing on the individual case with respect to any relationship of the facility to other health services facilities, medical groups, or other similar entities;

H. failure to afford continuity of care;

I. failure to provide requested information, prior to or at the time of admission and during the period spent in the facility, relating to charges for care;

J. failure to afford the opportunity to participate in the planning of medical treatment;

K. failure to inform of, or to offer an opportunity to refuse to participate in, experimental research;

L. retaliatory, arbitrary, or otherwise medically unjustifiable discharge;

M. interference with or retaliation for the free exercise of any legally prescribed rights;

N. mental and/or physical abuse;

O. medically unjustifiable physical and/or chemical restraints;

P. failure to comply with lawful requests to release or to withhold medical records;

Q. requiring the performance of services not included for therapeutic purposes in the plan of care;

R. restriction of the right to associate and communicate privately with others;

S. interference with the sending and receipt of personal mail;

T. restriction of the rights to meet with representatives and to participate in commercial, religious, and community activities;

U. restriction of the right to retain and use personal clothing and possessions, to the extent that space permits; and

V. failure to respond to questions concerning billing practices, the amount of a specific bill, and the like.

Minn. R. agency 144, ch. 4680, PROCEDURAL REQUIREMENTS, pt. 4680.1000

Statutory Authority: MS s 144.691