Md. Code Regs. 12.02.28.08

Current through Register Vol. 51, No. 21, October 18, 2024

Section 12.02.28.08 - Informal Resolution of an Inmate Complaint

A. As soon as possible after the incident resulting in the complaint occurred or the date the inmate first had knowledge of the incident, an inmate seeking informal resolution of a complaint under this chapter shall:

(1) Document the request in writing on an Informal Inmate Complaint form; and

(2) Forward the completed form to the appropriate unit head or shift commander.

B. An inmate may file as many forms as necessary to address the incident; however, only one complaint may be on a single form.

C. When completing the Informal Inmate Complaint form, the inmate shall:

(1) Provide:

(a) The subject of the complaint;

(b) The date the incident occurred or the inmate first had knowledge of the incident;

(c) The names of other individuals involved;

(d) A brief description of the incident or complaint; and

(2) Date and sign the completed form.

D. Filing a request for informal resolution of an inmate complaint does not extend the period for filing a request for formal resolution under Regulation .09 of this chapter.

E. A unit head or shift commander receiving an Informal Inmate Complaint form shall:

(1) Record on the form the date received and the initials of the individual receiving the form;

(2) Provide a copy of the receipted form to the inmate;

(3) Assign an individual, if possible familiar with the subject matter area involved in the complaint, to, within 15 calendar days of the date recorded on the request indicating receipt by the unit head or shift commander:

(a) Review the form to establish the basis of the complaint;

(b) Research and review appropriate reports, records, policies, procedures and other documents;

(c) Assess merit of the complaint in light of items under §E(3)(b) of this regulation;

(d) If applicable, recommend a remedy to resolve the complaint; and

(e) Draft and submit a response, with or without consultation with the unit head or shift commander, on the form to the individual assigning the case for review.

F. A unit head or shift commander receiving a report under §E(3)(e) of this regulation shall:

(1) Review and, if the report is properly completed in accordance with provisions established under this chapter, sign and date the form;

(2) Ensure that a copy of the form is provided to the inmate filing the request; and

(3) If appropriate, ensure that the approved steps are taken to grant the approved remedy.

Md. Code Regs. 12.02.28.08

Regulation .08 adopted effective 45:5 Md. R. 286, eff. 3/12/2018