Iowa Admin. Code r. 421-21.14
Current through Register Vol. 47, No. 6, September 18, 2024
Eligible entities shall adopt a client appeal and hearing procedure to address CSBG client complaints. The procedure shall be used for all clients to file a complaint for the services or benefits provided by the eligible entity and funded solely by the CSBG. The procedure shall also be used when a community action program, co-funded with the eligible entity's CSBG funds, does not have a community action program-specific client appeal and hearing procedure.
Iowa Admin. Code r. 421-21.14