Section 68 IAC 27-5-3 - House rulesAuthority: IC 4-38-3-1
Affected: IC 4-38
Sec. 3.
(a) A sports wagering operator shall adopt comprehensive house rules, which shall be approved by the executive director or the executive director's designee. The house rules shall address the following items regarding the sports wagering system and online sports wagering systems, at a minimum: (1) Method for calculation and payment of winning wagers.(2) Effect of schedule changes.(3) Method of notifying patrons of odds or proposition changes.(4) Acceptance of wagers at other than posted terms.(5) Expiration of any winning ticket one (1) year after the date of the event.(6) Lost ticket policy, if applicable.(7) Method of contacting the sports wagering operator for questions and complaints.(8) Description of prohibited sports wagering participants.(9) Method of funding a sports wager.(10) If the sports wagering operator permits a patron to redeem a winning wagering ticket by mail, patron instructions on how to do so. A sports wagering voucher may not be redeemed by mail.(11) Maximum payouts; however, such limits shall be established only through limiting the amount wagered and cannot be applied to reduce a winning wager amount.(12) A policy by which the sports wagering operator can cancel wagers in accordance with IC 4-38, including defining "obvious error".(13) Instructions on how to commence enrollment in the available self-exclusion programs along with relevant hyperlinks. Instructions on how to impose available wagering limitations on a patron's account along with relevant hyperlinks.(14) Instructions on how to impose available wagering limitations on a patron's account along with relevant hyperlinks.(b) The house rules, together with any other information the executive director deems appropriate, shall be conspicuously displayed in the sports wagering lounge, posted on the sports wagering operator's Internet website, and included in the terms and conditions of the sports wagering account, and copies shall be made readily available to patrons.(c) Amendments to the house rules must be approved by the executive director or the executive director's designee.Indiana Gaming Commission; 68 IAC 27-5-3; filed 6/25/2021, 2:59 p.m.: 20210721-IR-068200420FRA