Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES)
- Section 31.21.01.000 - LEGAL AUTHORITY
- Section 31.21.01.001 - TITLE AND SCOPE
- Section 31.21.01.002 - WRITTEN INTERPRETATIONS - AGENCY GUIDELINES
- Section 31.21.01.003 - ADMINISTRATIVE APPEALS
- Section 31.21.01.004 - RESERVED
- Section 31.21.01.005 - DEFINITIONS
- Section 31.21.01.006. - 007 - RESERVED
- Section 31.21.01.008 - EXERCISE OF RIGHTS BY CUSTOMER
- Section 31.21.01.009 - INFORMAL COMPLAINTS AND INTERPRETATION OF RULES
- Section 31.21.01.010 - CONFLICT WITH UTILITY TARIFFS
- Section 31.21.01.011. - 099 - RESERVED
- RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS (§§ 31.21.01.100 — 31.21.01.111)
- BILLING (§§ 31.21.01.200 — 31.21.01.208)
- DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS (§§ 31.21.01.300 — 31.21.01.314)
- COMPLAINT PROCEDURE (§§ 31.21.01.400 — 31.21.01.404)
- RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS (§§ 31.21.01.600 — 31.21.01.606)
- SUMMARY OF CUSTOMER RULES (§§ 31.21.01.700 — 31.21.01.701)