Section 16.07.19.500 - COMPLAINTSA complaint is an informal process to address the concerns of an individual. Any individual may file a written complaint or concern with the Department regarding a certified peer support specialist, certified family support partner, or a behavioral health program. (3-17-22)
01.Complaint Content. A complaint must include: (3-17-22)a. The full name, mailing address, phone number, and email contact for the person reporting the complaint; (3-17-22)b. A description of the nature of the complaint, including the desired outcome. (3-17-22)02.Department Response to Complaint. The Department will respond to the complaint within thirty (30) days of receipt of the complaint. This process may include gathering additional information from involved parties, including the complainant. (3-17-22)Idaho Admin. Code r. 16.07.19.500