If a marketer records verbal communications or receives written or electronic communications regarding billing disputes with either its customers, the EDC or Commission Staff, the marketer shall retain copies of these communications for at least twelve months.
Ga. Comp. R. & Regs. R. 515-7-6-.05
O.C.G.A. §§ 46-2-30, 46-2-91, 46-4-150 et seq. (See especially, O.C.G.A. §§ 46-4-153, 46-4-160).