Rule 515-7-3-.06 - Complaints(1) All marketers holding certificates of authority shall notify their customers by mail or by the preferred method of communication about their respective complaint procedures at least once during each quarter of the calendar year. This description shall include, at a minimum, the names, business addresses, e-mail and website, telephone and facsimile numbers of personnel to contact with customer complaints, as well as the telephone number for the Consumer Affairs Division of the Commission If these individuals are located outside the State of Georgia, a toll-free telephone number must be provided.(2) The provisions of Commission Rule Chapter 515-2-1-.04(1) and (2) pertaining to complaints shall be applicable to marketers.(3) Good faith assertions that a marketer certificated under O.C.G.A. § 46-4-153 has violated the laws and rules of the Commission and/or the terms of the certificate of authority that it has been issued may be made by any person. In the event that any such allegations are made against an applicant seeking to be certificated to sell or offer to sell natural gas in a particular delivery group(s) or an allegation is made that a marketer or anyone acting in concert with the marketer has such history of violations of laws, rules, or regulations designed to protect the public; has included in its application for a certificate of authority any information that was falsified or forged; has acted unlawfully to the detriment of the public while certificated; and/or is, has been, or may be about to become involved in activities described in O.C.G.A. § 46-4-153(6), the time constraints placed upon the Commission in granting certification shall be null and void until such time as the assertions made against the applicant can be reasonably addressed.(4) Prior to a marketer contacting a gas utility for the purpose of disconnecting service for a residential customer, the marketer shall first comply with the procedural rules regarding disconnection as set forth in Chapter 515-3-3 of the Rules of the Georgia Public Service Commission. Failure to comply with the Commission's Rules for the disconnection of service of any residential customer may subject a marketer to sanctions that include, but are not limited to, the revocation of the marketer's certificate of authority.Ga. Comp. R. & Regs. R. 515-7-3-.06
O.C.G.A. §§ 46-2-30, 46-4-150 et seq. (See especially, O.C.G.A. §§ 46-4-153, 46-4-153.1, 46-4-160).
Original Rule entitled "Complaints" adopted. F. Feb. 10, 1998; eff. Mar. 2, 1998.Amended: F. Sept. 3, 2002; eff. Sept. 23, 2002.Repealed: New Rule of same title adopted. F. Feb. 15, 2008; eff. Mar. 6, 2008.Amended: F. June 18, 2018; eff. July 8, 2018.