Service shall not be discontinued for nonpayment of a bill to a residential consumer who has a serious illness which would be aggravated by said discontinuance, provided that the consumer notifies either the marketer or the utility providing retail distribution service of this condition in writing, or orally with written notice using the consumer preferred method of communication within ten (10) days thereafter, and within ten (10) days of giving such initial notice furnishes to either the marketer or the utility providing retail distribution service a written statement from a physician, county board of health, hospital, or clinic identifying the illness, its expected duration, and certifying that the illness would be aggravated by such discontinuance. In such event, the proposed disconnection shall be held in abeyance for the shorter of either the length of the illness or one month from the date of such initial notice, and the consumer may renew the postponement period one additional time by repeating the aforementioned procedure. If there is a dispute regarding the existence of a serious illness, the case may be referred to the Commission for a final determination.
Ga. Comp. R. & Regs. R. 515-3-3-.03
O.C.G.A. §§ 46-2-30, 46-4-150et seq. (See especially, 46-4-158.1, 46-4-158.2, 46-4-160)