Section 69V-180.090 - Consumer Collection Agency Records Retention and Destruction(1) All books, accounts, records, documents, and receipts must be maintained for at least 3 years from the date the consumer satisfied the debt being collected or the registrant has ceased collection efforts from the consumer.(2) A registrant must have written policies and procedures for the secure handling of all consumer documents and information received in the course of collecting a debt from a consumer. Such procedures must include, at a minimum, the following steps, as appropriate:(a) A secure method of destroying consumer information, such as those prescribed in 16 C.F.R. Part 682 (2011), which relates to disposal of consumer report information and records under section 216 of the Fair and Accurate Credit Transactions Act of 2003. Federal regulation 16 C.F.R. Part 682 (2011), available at https://www.flrules.org/Gateway/reference.asp?No=Ref-00311, is incorporated by reference in this rule.(b) Maintaining records of the destruction including which records were destroyed, when were the records destroyed, where were the records destroyed, and who destroyed the records.Fla. Admin. Code Ann. R. 69V-180.090
Rulemaking Authority 559.5556 FS. Law Implemented 559.5556 FS.