D.C. Mun. Regs. r. 30-2128

Current through Register Vol. 71, No. 33, August 16, 2024

Rule 30-2128 - RESPONSIBLE GAMING PLAN

2128.1

Operators and Management Services Providers shall submit a Responsible Gaming Plan to the Office at the time of first application. The plan must be approved by the Office prior to the commencement of gaming activity. The Plan shall include, at a minimum, the following:

(a) The goals of the plan, procedures and deadlines for implementation of the plan;

(b) The identification of the individual(s) who will be responsible for the implementation and maintenance of the plan;

(c) Procedures for compliance with the office's self-exclusion program set forth in this chapter;

(d) Procedures for implementation of a self- limitation program, allowing gamblers to set budgets for time and money expended on gambling activity offered by the licensee; and

(e) The Applicant 's plans for creating and disseminating promotional material to educate patrons about compulsive and problem gambling and to inform them about treatment services available to compulsive and problem gamblers and their families. The Applicant shall provide examples of the materials to be used as part of its plan, including signs, brochures and other material and a description of how the material will be disseminated. The Licensee shall, at a minimum, implement the following communications:

(1) Display signage and written materials, in conspicuous places in their Sports Wagering Facility, and on their websites and mobile applications information on the availability of problem gambling treatment or counseling, procedures for self-exclusion, and promotion of the National Council on Problem Gambling's 24 hour toll- free confidential National Helpline-1-800-522-4700 (call or text) ;

(2) Provide information on all print, billboard, sign, online, or broadcast advertisements, information about available programs to prevent, treat, or monitor compulsive or problem gambling, procedures for self-exclusion, and promotion of the National Council on Problem Gambling's 24 hour toll- free confidential National Helpline-1-800-522-4700 (call or text);

(3) Post in every designated area approved for sports wagering, on their websites and mobile applications, a statement approved by the Office referring customers to the National Council on Problem Gambling's 24 hour toll- free confidential National Helpline-1-800-522-4700 (call or text) and other information as may be required by the Office;

(f) Procedures to prohibit an Operator, Management Services Provider, or any of their directors, officers, owners, and employees from extending credit to an individual, group of individuals or entity that places wagers with the Operator Management Services Provider or seeks to place wagers with the Operator or Management Services Provider;

(g) Procedures to prohibit an individual, group of individuals or entity that places wagers with the Operator or Management Services Provider from establishing more than one active Sports Wagering Account with the Operator;

(h) Procedures to permit an individual, group of individuals or entity that places wagers with the Operator or Management Services Provider to terminate their Account at any time and for any reason and without penalty;

(i) Details of the Applicant 's plan for responsible gaming training for its employees;

(j) The duties and responsibilities of the key employees and gaming employees designated to implement or participate in the plan;

(k) Procedures to prevent underage gambling;

(l) Procedures to prevent intoxicated or impaired patrons from gambling;

(m) An estimation of the cost of development, implementation and administration of the Responsible Gaming Plan; and

(n) Other policies and procedures as determined by the Office to prevent problem gambling and encourage responsible gambling.

2128.2

Operators and Management Services Providers shall resubmit their Responsible Gaming Plan for approval within ten (10) business days of any changes to the plan and at license renewal.

2128.3

All sports wagering websites and mobile applications must include a description of the possible repercussions for an underage player who circumvents or attempts to circumvent controls to prevent underage play, such as immediate stoppage of play, account closure, and confiscation of winnings.

D.C. Mun. Regs. r. 30-2128

Final Rulemaking published at 66 DCR 011618 (8/30/2019)