D.C. Mun. Regs. r. 17-2910
If the Director receives a written complaint alleging violation of the Act or this chapter, the Director shall investigate the complaint. In conjunction with the investigation of a complaint (written or oral) the Director may conduct an announced or unannounced inspection to determine the validity of the complaint.
A licensee shall permit the Director to enter to inspect the premises.
The Director shall submit a written report to the licensee within fifteen (15) days after the conclusion of the inspection.
The Director may require the licensee to respond to the written report of deficiencies with a written plan of correction within ten (10) days after the receipt of the report.
The Director shall require a licensee to correct the deficiencies within the time period required by the Director or may propose an action to revoke, suspend, refuse to renew, or deny the license under § 2931.
The Director shall communicate the findings of the complaint investigation to the licensee and complainant.
D.C. Mun. Regs. r. 17-2910