Chapter 15-3 - CONSUMER RIGHTS AND RESPONSIBILITIES
- Rule 15-300 - PURPOSE AND APPLICABILITY
- Rule 15-301 - LOCATION OF ENERGY SERVICE METERS AND RELATED EQUIPMENT
- Rule 15-302 - UTILITY METER READING REQUIREMENTS
- Rule 15-303 - METERS READ BY CUSTOMERS
- Rule 15-304 - BILLING AND BILLING ERROR NOTIFICATION
- Rule 15-305 - PAYMENTS
- Rule 15-306 - DEFERRED PAYMENT AGREEMENTS
- Rule 15-307 - DEPOSITS
- Rule 15-308 - USE OF CUSTOMER'S INFORMATION
- Rule 15-309 - PRIVACY PROTECTION POLICY
- Rule 15-310 - GROUNDS FOR DISCONNECTION
- Rule 15-311 - PROCEDURES FOR UTILITY DISCONNECTION
- Rule 15-312 - PERSONAL CONTACT BEFORE UTILITY DISCONNECTION
- Rule 15-313 - FIELD SERVICE IDENTIFICATION AND PAYMENT PROCEDURES
- Rule 15-314 - DISCONNECTION OF UTILITY SERVICE
- Rule 15-315 - RECONNECTION OF SERVICE
- Rule 15-316 - CUSTOMER DISCONTINUANCE OF SERVICE
- Rule 15-317 - RESERVED
- Rule 15-318 - RESERVED
- Rule 15-319 - RESERVED
- Rule 15-320 - CUSTOMER INQUIRIES AND COMPLAINTS
- Rule 15-321 - PUBLICATION OF CONSUMER PAMPHLET
- Rule 15-322 - PUBLIC ACCESS TO RULES AND RATES
- Rule 15-323 - OFFICE OF CONSUMER SERVICES
- Rule 15-324 - FORMAL COMPLAINTS
- Rule 15-325 - FORMAL HEARING PROCEDURES
- Rule 15-326 - DECISIONS AND APPEALS
- Rule 15-327 - CUSTOMER PROTECTION STANDARDS APPLICABLE TO ENERGY SUPPLIERS
- Rule 15-328 - CUSTOMER PROTECTION STANDARDS APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS
- Rule 15-398 - WAIVER
- Rule 15-399 - DEFINITIONS