Initiating a Complaint: Any person who has knowledge or evidence that any other person or entity has not complied or is not complying with 521 CMR, may complain in writing to the Board on a special form available from the Board.
4.2.1Board Action: Upon receipt of a complaint, the Board shall investigate the complaint, and may:a. issue a stipulated order indicating the date compliance must be achieved.b. schedule a conference to consider the simplification or clarification of the issues, the possibility of obtaining stipulations and agreements, the possibility of an agreement disposing of all or any of the issues in dispute, and any other matters as may aid in the disposition of an adjudicatory proceeding. Those matters agreed upon by the parties shall be electronically recorded and/or included in a written document and shall be signed by the parties, and shall thereafter constitute a part of the record.c. commence an adjudicatory hearing in accordance with the provisions of M.G.L. c. 30A and 801 CMR 1.01 or 1.02: Standard Adjudicatory Rules of Practice and Procedure, as stated in the hearing notice.d. dismiss a complaint at any time after notification to the complainant.