Section 408.504 - GAFC Provider Eligibility(A) An organization seeking to participate in MassHealth as a GAFC provider must: (1) enter into a contract with the MassHealth agency;(2) maintain a business office in Massachusetts and be duly authorized to conduct a business in Massachusetts that delivers health and human services to elders or people with disabilities. Such business offices must:(a) be available to members during regular, posted business hours;(b) be physically accessible to members with disabilities;(c) have clear access and space for storing of business records;(d) have a sign visible from outside the facility identifying the business name and hours that the business office is open;(e) have a publicly listed business name, address and local toll-free telephone number that is answered by a customer service staff during business hours and that has Telecommunication Device for the Deaf/Teletype (TTY/TDD) transmission and reception capability; provided, that during business hours, this number cannot be a pager, answering service, voice message system, or cell phone; and(f) maintain a 24-hour voice message system;(3) accept MassHealth payments as payment in full for all GAFC services;(4) establish, maintain, and comply with written policies and procedures to comply with 130 CMR 408.000;(5) agree to periodic inspections, by the MassHealth agency or its designee, that assess the quality of member care and ensure compliance with 130 CMR 408.000;(6) agree to comply with all the provisions of 130 CMR 408.000, 130 CMR 450.000: Administrative and Billing Regulations, and all other applicable MassHealth rules and regulations.(7) participate in any GAFC provider orientation required by EOHHS;(8) meet all provider participation requirements described in 130 CMR 408.000 and 130 CMR 450.000: Administrative and Billing Regulations; and(9) be certified as an assisted living residence pursuant to 651 CMR 12.00: Certification Procedures and Standards for Assisted Living Residences and provide GAFC only to members who reside at such residence or be accredited by the National Committee for Quality Assurance (NCQA), the Council on Accreditation (COA), the Commission on Accreditation of Rehabilitation Facilities (CARF), or other nationally recognized accreditation organizations determined acceptable by the MassHealth agency. GAFC providers must provide evidence of such certification or accreditation in accordance with 130 CMR 408.504(A)(9) in the form and format as required by the MassHealth agency; and(10) submit to the MassHealth agency or its designee a statement of fiscal soundness attesting to the financial viability of the GAFC provider supported by documentation to demonstrate that the provider has adequate resources to finance the provision of services in accordance with 130 CMR 408.504(A)(9) in the form and format as required by the MassHealth agency.(B) The MassHealth agency requires documentation from applicants seeking to become GAFC providers. All required application documentation must be submitted and approved in order to participate as a GAFC provider in MassHealth. All required MassHealth application documentation will be specified by the MassHealth agency.Adopted by Mass Register Issue 1472, eff. 7/1/2022.Amended by Mass Register Issue 1520, eff. 4/26/2024.