Section 885 - Complaint and Appeal ProcedureNon-LPS patients shall be informed of and provided with a written procedure for filing complaints or appeals alleging violations of any right(s) contained in Sections 883 and 884. The written procedure shall contain the following information:
(a) Notification that any patient who believes a patients' right listed in this Article has been abused, punitively withheld, or unreasonably denied may file a complaint with the Patients' Rights Advocate.(b) The contact name of the Patients' Rights Advocate assigned to address patients' rights complaints, their telephone number and contact times.(c) A statement that the Patients' Rights Advocate shall take action to investigate and address patients' rights complaints within two working days.(d) A statement that if the complainant is not satisfied with the response and/or action taken pursuant to Subsection (c) of this Section, the complainant may, within ten working days, request that the complaint be referred to the facility director for review and response.(e) A statement that the facility director shall take action to review the patients' rights complaint and issue a response within fifteen working days.(f) A statement that if the complainant is not satisfied with the response of the facility director, the complainant may, within thirty working days, request that the complaint be referred to the Office of Patients' Rights for review and response.(g) A statement that if the complainant is not satisfied with the response of the Office of Patients Rights, the complainant may request, within thirty working days, that the complaint be referred to the Director of the Department.Cal. Code Regs. Tit. 9, § 885
1. New section filed 6-4-2003; operative 7-4-2003 (Register 2003, No. 23). Note: Authority cited: Sections 4005.1 and 4027, Welfare and Institutions Code. Reference: Section 4027, Welfare and Institutions Code.
1. New section filed 6-4-2003; operative 7-4-2003 (Register 2003, No. 23).