Section 20 AAC 17.130 - Formal complaints(a) A person claiming damage or loss under AS 14.48.130 must file a signed formal written complaint on forms provided by the commission. The formal complaint must set out in detail(1) the nature of the complaint and specific allegations;(2) the documentation and other information to support the allegations;(3) a description of the complainant's attempts to resolve the matter of the complaint with the institution;(4) the outcome desired by the complainant; and(5) justification under AS 14.48 or this chapter for the desired outcome.(b) Within 10 days after receipt of a written complaint, the commission staff shall acknowledge receipt to the complainant and shall inform the involved institution of the complaint filing.(c) Upon the request of a complainant, the commission staff shall provide information regarding AS 14.48 and this chapter to assist a complainant with completion of the complaint form. The commission staff may not complete complaint forms on behalf of a complainant.(d) A complaint initiated by the commission under AS 14.48.050(8) will be investigated under 20 AAC 17.145.(e) The executive director may initiate a complaint on behalf of an individual student or a group of students.Eff. 5/8/88, Register 106; am 4/27/2001, Register 158; am 12/29/2010, Register 196Authority:AS 14.48.050
AS 14.48.130