Ala. Admin. Code r. 770-X-5-.09
Current through Register Vol. 42, No. 11, August 30, 2024
Section 770-X-5-.09 - Directories(1)(a) Telephone directories shall be published annually under normal conditions listing the name, address, and telephone number of all customers, except public telephones and telephone service unlisted at customer's request and customers who may be accessed by subscribers to Area Calling Service plans outside of the normal calling area as addressed under 770-X-5-.20.(b) Each telephone utility shall notify subscribers by bill insert or a message on the bills within ninety (90) days prior to a directory closing. The notice shall state that a new directory is being prepared and that request for changes may be made. A charge not to exceed the actual cost or tariff rate of the requested change may be applied.(2) Upon issuance, one copy of each directory shall be distributed to all customers served by that directory and two copies of each directory shall be furnished to the Commission.(3) The name of the telephone utility, an indication of the area included in the directory, and the month and year of issue shall appear on the front cover. Information pertaining to emergency calls such as for the police and fire departments shall appear conspicuously in the front part of the directory pages. (a) The Commission's toll-free number shall appear on the inside of the front cover or on Page 1 of the directory pages of each telephone company. This number and "Alabama Public Service Commission" shall be displayed in bold font type no smaller than 14 point and the information contained therewith shall be uniformly formatted with the following language and placed in a box so as not to become confused with other listings: 1. Alabama Public Service Commission2. Utility or Transportation Complaints(b) If you have a utility or transportation (common carrier) complaint, please attempt first to resolve same by direct contact with that utility or transportation company. If you are unable to achieve results from that direct contact, you may then call the Alabama Public Service Commission by dialing toll free, 1-800-392-8050. Please note, your Public Service Commission does not regulate the following utilities and, therefore, does not have the power to resolve complaints concerning them: electric cooperatives, most water companies, municipal utilities, cable TV systems, Tennessee Valley Authority.(4) The directory shall contain instructions concerning placing local and long distance calls, calls for repair and directory assistance services, and locations and telephone numbers of telephone utility business offices as may be appropriate to the area served by the directory.(5) The directory shall contain the following information which will appear conspicuously in the front part of the directory pages:(a) In the event service is interrupted due to malfunction of telephone company equipment and not by the negligence or willful act of the customer and it remains out of order for more than 48 consecutive hours after being reported and access is made available for repairs, appropriate pro rata adjustments shall be made to the customer upon request.Ala. Admin. Code r. 770-X-5-.09
Effective June 1968. Amended April 1988. Amended March 1991. Amended March 1993. Filed with LRS February 5, 2013. Filed for Codification in the Alabama Administrative Code by the Alabama Public Service Commission on February 5, 2013, pursuant to the Code of Ala. 1975, § 41-22-7.Author: Alabama Public Service Commission
Statutory Authority:Code of Ala. 1975, § 37-2-3.