Ala. Admin. Code r. 770-X-4-.09

Current through Register Vol. 43, No. 1, October 31, 2024

Section 770-X-4-.09 - Complaints

(1)

(a) Complaints may be either informal (see Rule 9 (B) below) or formal. Formal complaints shall be in writing and contain the names of all parties Complainant and Defendant in full and the address of each.

(b) Formal complaints shall be so drawn so as to fully and completely advise the Defendant or the Defendants and the Commission wherein the provision of the law, rules or regulations have been or will be violated, The complaint shall also state the relief sought.

(c) Each formal complaint and answer thereto, must be accompanied by copies in sufficient numbers to enable the Commission to serve one (1) copy upon each Defendant and retain ten (10) copies for use of the Commission and its staff.

(2) Informal complaints may be made in any manner which states specifically the cause of complaint. Matters thus presented are, if their nature warrants it, taken up by communication with the parties affected in an endeavor to bring about satisfaction of the complaint without formal hearing. Many complaints are satisfactorily adjusted by this procedure, and it is recommended. When it appears that complaints cannot be adjusted by informal negotiation, Complainants will be notified and the matter closed. Formal complaints may then be filed if Complainants so desire.

(3) When any claim or complaint against a transportation company seeking reparation is filed with the Commission, notice and a copy thereof will be promptly furnished to each Defendant by the Commission. Unless such claim or complaint is adjusted within three (3) months from the filing thereof the same may be set down for hearing or dismissed on motion of either party.

(4) All formal complaints must be in writing, signed by the party or his attorney of record.

Ala. Admin. Code r. 770-X-4-.09

Effective April 1980. Amended January 1993. Filed with LRS February 5, 2013. Filed for Codification in the Alabama Administrative Code by the Alabama Public Service Commission on February 5, 2013, pursuant to Code of Ala. 1975, § 41-22-7.

Author: Alabama Public Service Commission

Statutory Authority:Code of Ala. 1975, §§ 37-1-38, 37-1-83, 37-1-84, 37-3-7(8).