Tova Glockner, Complainant,v.Anthony J. Principi, Secretary, Department of Veterans Affairs, Agency.

Equal Employment Opportunity CommissionSep 23, 2004
07A30105 (E.E.O.C. Sep. 23, 2004)

07A30105

09-23-2004

Tova Glockner, Complainant, v. Anthony J. Principi, Secretary, Department of Veterans Affairs, Agency.


Tova Glockner v. Department of Veterans Affairs

07A30105

September 23, 2004

.

Tova Glockner,

Complainant,

v.

Anthony J. Principi,

Secretary,

Department of Veterans Affairs,

Agency.

Appeal No. 07A30105

Agency Nos. 99-2927; 200P-1130; 2624; 2670; 2728; 2930

Hearing Nos. 340-A0-3504X & A2-3221X

DECISION

Following its May 29, 2003 final order, the agency filed a timely appeal

which the Commission accepts pursuant to 29 C.F.R. � 1614.405. On appeal,

the agency requests that the Commission affirm its rejection of an EEOC

Administrative Judge's (AJ) order awarding the sum of $207,233.00 in

pecuniary and non-pecuniary damages. For the following reasons, the

Commission modifies the agency's final order.

Complainant, a Clinical Pharmacist employed at the agency's facility

in West Los Angeles, California, filed formal EEO complaints with the

agency on July 14, 1999, August 29, 2000, November 19, 2000, December 19,

2000, February 15, 2001, and June 27, 2001, claiming that the agency

discriminated against her on the bases of race (Caucasian), religion

(Jewish), age (D.O.B. 5/7/48), and reprisal for prior EEO activity when

she was subjected to a pattern of harassment.

The complaints were consolidated and following a hearing, the AJ issued a

decision finding that complainant was discriminated against based on her

race, religion, and reprisal concerning the issues relative to complainant

being demoted; receiving unwarranted negative performance comments; being

denied leave and overtime; being deprived of choice work assignments and

career opportunities; being scheduled to work on Saturdays and religious

holidays; having information about her EEO activity disseminated; and

the duration and manner in which complainant was issued a reprimand.<1>

The AJ awarded complainant $7,233.00 in pecuniary damages and $200,000.00

in non-pecuniary damages, and ordered the agency to undertake various

remedies. The AJ also awarded complainant $78,749.75 in attorney's fees

and costs in the amount of $4,369.96.

The agency's final order adopted the AJ's findings in their entirety.

However, the agency declined to adopt the AJ's award of pecuniary and

non-pecuniary damages. On appeal, the agency argues that complainant

failed to show that her pre-existing condition was exacerbated by the

discrimination she suffered, and that the award was not supported by

testimony at the hearing or evidence contained in the file. Further,

the agency argues that the amount awarded by the AJ was excessive and

inconsistent with amounts awarded by the Commission in similar cases,

and suggested that a more appropriate award was no pecuniary damages

and $5000.00 in non-pecuniary damages.<2> In response, complainant

argues that the agency's appeal is untimely and should be dismissed.

Complainant further argues that the evidence supports the amount awarded

by the AJ and requests that we affirm the AJ's decision.

FINDINGS AND ANALYSIS

Initially we note that complainant has not shown that the agency's appeal

failed to comply with 29 C.F.R. � 1614.110(a). Specifically, the record

reveals that the agency date-stamped the AJ's decision on April 24,

2003, the date that it was received by the agency. Accordingly, the

request to dismiss is denied.

Legal Standard for an Award of Compensatory Damages

Pursuant to section 102(a) of the Civil Rights Act of 1991, a

complainant who establishes his or her claim of unlawful discrimination

may receive, in addition to equitable remedies, compensatory damages

for past and future pecuniary losses (i.e., out of pocket expenses)

and non-pecuniary losses (e.g., pain and suffering, mental anguish). 42

U.S. C. � 1981a(b)(3). For an employer with more than 500 employees,

such as the agency, the limit of liability for future pecuniary and

non-pecuniary damages is $300,000. Id.

Compensatory damages may be awarded for past pecuniary losses,

future pecuniary losses, and non-pecuniary losses that are directly or

proximately caused by the agency's discriminatory conduct. Compensatory

and Punitive Damages Available Under Section 102 of the Civil Rights Act

of 1991 (Compensatory Damages), EEOC Notice No. N 915.002 (July 14, 1992),

at 8. Pecuniary losses are out-of-pocket expenses incurred as a result of

the employer's unlawful action, including medical and other quantifiable

out-of-pocket expenses. Id. To receive an award of compensatory damages,

a complainant must demonstrate the following: that she has been harmed

as a result of the agency's discriminatory action; the extent, nature,

and severity of the harm; and the duration or expected duration of the

harm. Rivera v. Department of the Navy, EEOC Appeal No. 01934157 (July

22, 1994) req. for recons. den. EEOC Request No. 05940927 (December 11,

1995); Compensatory Damages, at 11-12, 14.

In Carle v. Dept. of the Navy, the Commission explained that

"objective evidence" of non-pecuniary damages could include a

statement by the complainant explaining how he or she was affected

by the discrimination. EEOC Appeal No. 01922369 (January 5, 1993).

Statements from others, including family members, friends, and health

care providers could address the outward manifestations of the impact

of the discrimination on the complainant. Id. The complainant could also

submit documentation of medical or psychiatric treatment related to the

effects of the discrimination. Id.

Additionally, in determining damages, the Commission applies the principle

that "a tortfeasor takes its victims as it finds them." Wallis v. United

States Postal Service, EEOC Appeal No. 01950510 (November 13, 1995)

(quoting Williamson v. Handy Button Machine Co., 817 F.2d 1290, 1295 (7th

Cir. 1987)). However, the Commission also applies two exceptions to this

general rule. First, when a complainant has a pre-existing condition,

the agency is liable only for the additional harm or aggravation caused by

the discrimination. Second, if the complainant's pre-existing condition

inevitably would have worsened, the agency is entitled to a reduction

in damages reflecting the extent to which the condition would have

worsened even absent the discrimination; the burden of proof is on the

agency to establish the extent of this entitlement. Wallis, EEOC Appeal

No. 01950510 (citing Maurer v. United States, 668 F.2d 98 (2d Cir. 1981));

Finlay v. United States Postal Service, EEOC Appeal No. 01942985 (April

29, 1997).

Non-Pecuniary Damages

The agency first contends that the evidence in the record did not

support a conclusion that complainant's migraine headaches were caused

by her workplace condition and that, by her own admission, her headaches

could have been triggered by alcohol, cheese, cold cuts, and monosodium

glutamate. The record reveals that complainant suffered from recurrent

migraine headaches since age sixteen, and, that they occurred particularly

when complainant was stressed or fatigued. Further, the record reveals

that around November 14, 1996, prior to the start of the discrimination

alleged herein, complainant experienced particularly severe headaches,

which lasted five days and then had a further recurrence over that same

weekend. Complainant Exhibit (CE) 81, p. 260. Complainant underwent

a Magnetic Resonance Image (MRI) test at that time to conclusively rule

out physiological causes for the migraines.

Complainant testified that the stress of adjusting to a new country when

she was younger caused her migraines, but that they went away and she

only had occasional migraines thereafter. However, with the onset of

the harassment and stress at work in 1998, she noted that the migraines

intensified and were more frequent and severe to the point where she

was having migraines once a week or every other week with each bout

lasting two or three days. Hearing Transcript One (HT-1), p. 259-260.

Due to her concern about their severity and frequency, complainant

testified that she went to a neurologist and had an MRI's performed

in October 2000 to rule out physiological causes. CE 81, pp. 266-267.

After ruling out such causes, complainant testified that her neurologist

attributed her migraines to stress. HT-1, pp. 260-263.

The record also reveals that as far back as 1999, complainant's

doctor attributed the exacerbation of complainant's headaches to work

related stress. CE 80. Further, the Chief of Administrative Medicine

(Staff Physician) at the complainant's facility, testified that after

several visits from complainant, he believed that complainant's headaches

originated from her working conditions. HT-1, pp. 33-34. We note that

there is no evidence that complainant suffered migraines as severe or

as frequent as the ones she suffered in 1996 until the time period

of the discriminatory events herein. Further, we find that there

was no medical or testimonial evidence in the record to show that the

frequency and severity of the migraines would have worsened over time,

absent the increased stress that was placed on complainant as a result

of the harassment and discrimination she suffered. We also note that

contrary to the agency's contention, the record reveals that complainant

does not drink, and that the other identified triggers, i.e., cheese

and monosodium glutamate, were noted from past not current use. CE 81,

p. 260. Therefore, we find that complainant has shown that her migraines

were in fact significantly exacerbated by her hostile working conditions.

The agency further contends that the AJ's award of $200,000 in

compensatory damages was not supported by testimony at the hearing

or the evidence contained in the file. We note that complainant

testified that, as a result of the ongoing harassment and stress at

work, she started to experience severe intestinal distress, which she

was told by her physicians was consistent with Irritable Bowel Syndrome

(IBS) triggered by stress, and serious sleep disturbances. She also

testified that she experienced the stomach disorders on a nearly daily

basis. Complainant testified that she started to bite her cheeks and

developed an irritational fibroma, which required surgery. Further,

she suffered from depression, anxiety and exhaustion. She further

testified that while she once loved her job, she now drives to work in

tears and often does not want to go to work at all. She testified that

she continues to feel isolated at work in that her supervisors treat her

like a pariah or like she is invisible and her co-workers often avoid her

because of the negative things said about her by her supervisors. She

testified to the deep humiliation she experienced and the psychological

loss caused by the damage to her reputation. Moreover, while she

once felt that she had the respect of her professional colleagues and

the doctors in the community and in the agency, she had been isolated

from them and her performance has been constantly criticized to them.

Additionally, professional relationships that she had with doctors in the

diabetic clinic and other sub-speciality clinics, developed over many

years, have been severed, causing her great pain and a sense of loss.

Complainant also avers that she has not recovered from any of the injuries

or conditions that she alleges were caused by the agency, and that her

life outside the agency had been dramatically impacted and that she

has significant fears and concerns about the future in that the Chief

of Pharmacy encouraged her to look for employment outside the agency.

Several witnesses also testified that on several occasions during the

period when the discrimination occurred, they observed complainant crying

at work, complaining of stress from how she was being treated by her

supervisors, or suffering from migraine headaches.

In response, the agency argues that complainant's doctor never diagnosed

her irritable bowel syndrome (IBS) in that he testified that a diagnosis

required additional studies beyond what he performed. The agency further

contended that, assuming, arguendo, that complainant was diagnosed

with IBS, the record did not show that it was caused by her workplace

conditions. We note however, that while the doctor did not make an

official diagnosis, he noted that if he had to offer a medical opinion,

he believed that her workplace distress was causing her irritable bowel

syndrome. Further, complainant testified that her IBS problems started

around the time that she was being scheduled to work on Saturdays, her

Sabbath day, and that she continues to suffer from bloating and other

symptoms of gastrointestinal distress, which at times results in her not

being able to fit in her clothes. HT-1, p. 263. Therefore, we find that

complainant has shown a nexus between her IBS and her working conditions.

In addition, the record shows that after the harassment began in 1998,

complainant began biting her cheeks from stress. This resulted in an

irritational fibroma, which she needed to have surgically removed in

July 1999. HT-1, p. 267. Complainant also averred that she developed

kidney stones because she was afraid to take breaks due to the harassment

she suffered at work. Report of Investigation II (ROI-II), Complainant

Affidavit, p. 73; see also HT-1, p. 267. Further, as the AJ found,

there was creditable evidence provided by complainant that employees

and management resented that complainant was not required to work

on Saturdays and that her religious practices made her the target

of hostility. Moreover, complainant was also the subject of hostility

because she filed an EEO complaint in that complainant was told to stop

being a �princess� and encouraged to drop her complaints. Additionally,

as the AJ noted, much of the harassing conduct complainant suffered,

occurred directly following complainant's protected activity. CE 93.

In view of the evidence in the record, we find that complainant has

persuasively shown a nexus between her physical ailments and the agency's

discriminatory actions. Further, we find that complainant provided

sufficient medical documentation of her conditions, including the MRI

scan from her doctor diagnosing her migraines, and the letters from her

doctors regarding the treatment of her kidney stones and removal of the

irritational fibroma. CE 79-82.

The agency contends that while complainant contends that she suffered

from depression because of the discriminatory actions of the agency,

she testified that she was not under a doctor's care for her alleged

symptoms nor did she take prescribed medication to alleviate her symptoms.

We note however that, medical evidence is not a mandatory prerequisite

for recovery of compensatory damages. Carpenter v. Department

of Agriculture, EEOC Appeal No, 01945652 (July 17, 1995). In the

absence of this evidence, a complainant's own testimony, along with

the circumstances of a particular case, can suffice his/her burden in

this regard. See U.S. v. Balistrieri, 981 F.2d 916, 932 (7th Cir. 1992),

cert. denied, 114 S. Ct. 58 (1993) (housing discrimination). As the court

noted in Balistrieri, �[t]he more inherently degrading or humiliating the

defendant's action is, the more reasonable it is to infer that a person

would suffer humiliation or distress from that action; consequently,

somewhat more conclusory evidence of emotional distress will be acceptable

to support an award for emotional damages.� Nonetheless, the absence of

supporting evidence may affect the amount of damages deemed appropriate

in specific cases. Lawrence v. USPS, EEOC Appeal No. 01952288 (April

18, 1996). We note however, that complainant submitted ample evidence of

how she was devastated by the discrimination she suffered. For example,

complainant noted that she was isolated and humiliated with respect to

the assignment of clinics, in that despite complainant's exemplary work

and expertise in the clinics, she was removed from her speciality clinic

in 1999 and never assigned to another one. Complainant also noted that

she was described by her supervisors as �slow� and a �troublemaker� to

new employees. Further, while complainant may not have taken medication

for her depression, complainant testified that she often cried over the

events at work, withdrew from her family and friends, and while she once

loved to cook and go out, she no longer performs those tasks and goes

out socially only infrequently. Complainant's coworkers also testified

to seeing complainant upset and crying at work and also suffering from

migraines as a result of the treatment from her supervisors. The evidence

in the record also revealed that complainant sought out treatment for

her migraines and took large doses of over-the-counter medications

(well above those she would permit her patients to take) as well as

the prescription drug Fiorinal to combat her migraines. HT-1, p. 262.

Further the record reveals that complainant avoided taking any stronger

drugs for her conditions, including depression, because she knew that as

a pharmacist, most drugs available to her had side effects which would

not allow her to stay clear headed for her job. Therefore, we cannot

find that complainant should be penalized for otherwise refraining from

taking medication which could negatively impact her ability to perform

her job, or that such failure lessens the degree of harm she suffered

from the discrimination.

Finally, the agency argues that complainant was not entitled to the

amount awarded by the AJ because the facts of complainant's case were

distinguishable from cases where larger amounts were awarded in that

complainant continued to work during the period of discrimination and

did not undergo treatment or take medication for the alleged symptoms

of depression and anxiety from which she suffered. The agency then

cited favorably to Benson v. Department of Agriculture, EEOC Appeal No,

01952854 (June 27, 1996), and Brown v. Department of Veterans Affairs,

EEOC Appeal No. 01950342 (June 13, 1997), as examples of cases and awards

that where comparable to the injury that complainant suffered.

The Commission notes that damage awards for emotional harm are difficult

to determine and that there are no definitive rules governing the amount

to be awarded in given cases. A proper award must meet two goals:

that it not be "monstrously excessive" standing alone, and that it be

consistent with the amounts awarded in similar cases. See Cygnar v. City

of Chicago, 865 F.2d 827, 848 (7th Cir. 1989) at 574. Further, several

Commission decisions have awarded significant compensatory damages in a

wide range of amounts depending on the facts of the particular case, and

the supporting evidence presented. See generally, Mack v. Department of

Veterans Affairs (June 23, 2000)(award of $185,000.00 where individual was

left homeless for two years as a result of discriminatory termination);

Franklin v. United States Postal Service, EEOC Appeal No. 07A00025;

01A03882 (January 19, 2001) (award of $150,000 where emotional distress

caused by denial of reasonable accommodation, with no medical evidence,

but extensive evidence by family, including testimony of wife on break-up

of marriage); Bernard v. Department of Veterans Affairs, EEOC Appeal

No. 01966861(July 17, 1998) (award of $80,000.00 where complainant

presented testimony that over a five year period he became depressed,

withdrawn, cynical, angry, and during part of this time had ringing in

the ears, headaches, teeth grinding and insomnia).

The AJ, who had the opportunity to observe the witnesses, considered

the severity of the harm caused by the agency's action; and the extent

to which other factors in complainant's life may have exacerbated

complainant's pre-existing condition and determined that $200,000.00 was

a reasonable amount to compensate complainant. We note that the instant

case, wherein complainant was continually harassed and degraded for a

period of close to five years, is immediately distinguishable from the

cases referenced by the agency in that, in Benson, the damages were

awarded based on four discriminatory incidents related, in relevant

part, to the agency failing to provide complainant with information

concerning a whistleblower charge, and interference with the supervisory

relationship. Similarly, complainant's case is distinguishable from

the Brown appeal in that the period of harassment complainant suffered

through was significantly longer than the fourteen months in the

Brown case. Moreover, complainant twice had her pay step reduced and

was deprived of various career opportunities. We note as did the AJ,

that many of the incidents that comprise complainant's harassment

claim will permanently impact complainant's career, and cannot be

remedied other than through compensatory damages. For example, the

agency's obstruction of complainant's professional growth and damage to

her professional reputation by not permitting her to teach classes or

attend team meetings when she was assigned to the diabetic clinic and its

denial of complainant's scope of practice credentials which repeatedly

caused complainant humiliation when she, unlike pharmacists with much

less experience, was unable to order lab tests. This made it necessary

for complainant to ask physicians to order her tests for her, which

resulted in them asking complainant why she could not order her own lab

tests. We also note that complainant introduced medical evidence of her

injuries, and statements from her co-workers about how she was impacted

by the discriminatory harassment. Further, we note that complainant

avers that she has not recovered from any of the injuries or conditions

that she alleges were caused by the agency, and that her life outside

the agency has been dramatically impacted and that she has significant

fears and concerns about the future. We also find that the record is

devoid of substantive evidence of problems outside of the discriminatory

work environment which contributed to the development or exacerbation

complainant's ailments. Therefore, we are unpersuaded by the agency's

argument that there was insufficient evidence or testimony in the record

to support the AJ's award or that it was inconsistent with awards issued

by the Commission. Accordingly, the Commission finds that complainant

is entitled to non-pecuniary damages in the amount of $200,000.

Pecuniary Damages

The Commission requires objective evidence in support of these expenses,

typically in the form of receipts, bills, physicians' statements, or

other proof of actual loss and expenses. EEOC's Enforcement Guidance:

Compensatory and Punitive Damages Available Under Section 102 of the

Civil Rights Act of 1991, EEOC Notice No. 915.002 at 4 (July 14, 1992).

We next consider complainant's request for pecuniary damages. Here, the

agency contends that complainant failed to establish a nexus between her

medical expenses and the agency's discriminatory actions. Given our

review of the record, however, we find that the agency's argument

lacks merit. We find that complainant supplied medical evidence in

support of much of her claim for damages. Specifically, complainant

submitted medical evidence that she underwent an MRI in October 2000 in

relation to her migraine headaches at a cost of $3,472.00; an ultrasound

and a PET scan in October 1999 when she suffered from severe abdominal

pain, bloating and irritable bowel syndrome, at a cost of $676.00 and

$1212.00 respectively; and underwent an oral pathology and oral surgery

related to her cheek-biting problem at a cost of $124.00 and $475.00

respectively. The record also reveals that complainant incurred bills

totaling $317.00 for visits to her neurologist regarding her migraines,

and bills of $110.00 and $847.00 from her urologist for visits related to

her bloating and stomach pains. Further, as discussed earlier, all these

visits, exams and surgeries occurred during the period that complainant

alleged that the discrimination, harassment and reprisal were occurring,

and that, as discussed above, that complainant conclusively linked her

conditions to the discriminatory events.

The agency also argues that assuming, arguendo, that complainant

established a causal nexus between her reported medical complications and

her workplace conditions, complainant introduced no bills or receipts to

support the $7,233.00 pecuniary damage award. In response, complainant

contends that the itemized list in the record which summarized the

expenses and costs for her medical providers and procedures, along with

her physician's report attributing several of the physical symptoms for

which she had to seek medical treatment to stress from work was sufficient

to establish complainant's expenses for the purpose of proving pecuniary

damages. We note that while complainant's submissions may be sufficient

to establish a causal nexus, they do not in and of themselves constitute

objective evidence of complainant's medical expenses. Nevertheless,

the record clearly reflects that complainant underwent the procedures for

which she submitted the itemized list, that they were undertaken during

the time of the alleged discriminatory events, and that they were causally

linked to the discrimination. Therefore, to the extent that complainant is

able to submit objective evidence of her pecuniary expenses as explained

in the order below, we will permit complainant to recover those damages

in an amount not to exceed the $7,233.00 discussed herein.<3>

CONCLUSION

After a careful review of the record, including arguments and evidence

not specifically discussed in this decision, the Commission reverses the

portion of the agency's final order which denied complainant the full

amount of the non-pecuniary compensatory damages awarded by the AJ,

and modifies the award of pecuniary damages. Accordingly, the agency

is directed to take corrective action in accordance with this decision

and the Order below.

ORDER (D0403)

To the extent it has not already done so, the agency is ordered to take

the following remedial action:

1. The agency shall pay complainant compensatory damages in the amount of

$200,000.00, within sixty (60) calendar days of the date this decision

becomes final. In addition, the agency shall, within ten (10) days of

the date this decision becomes final, afford complainant thirty (30)

days to submit the documentation which fully supports the amounts

she requested for past medical expenses. Within thirty (30) days of

its receipt of the subject documentation, the agency shall recalculate

complainant's entitlement to past medical expenses, and pay complainant

the past medical expenses for which documentation has been submitted.

A copy of the documentation supporting the calculation and payment of

past medical expenses and compensatory damages, must be sent to the

Compliance Officer, as referenced below.

2. The agency shall implement the corrective equitable relief ordered

by the AJ and adopted in its final agency decision.

3. The agency shall provide a minimum of eight (8) hours of remedial

training for all managers and supervisors located at the facility, to

ensure that acts of harassment and reprisal do not recur, and that no

retaliatory acts are taken against any employee who opposes unlawful

discrimination, requests religious accommodation, or engages in the

EEO process.

4. The agency shall consider discipline for the managers and supervisors

who have been found to have created a hostile environment and permitted it

to exist. The agency shall report its decision. If the agency decides

to take disciplinary action, it shall identify the action taken. If the

agency decides not to take disciplinary action, it shall set forth the

reason(s) for its decision not to impose discipline.

5. The agency shall pay attorney's fees in the amount of $78,749.75 and

costs in the amount of $4,369.96.

6. The agency is further directed to submit a report of compliance, as

provided in the statement entitled "Implementation of the Commission's

Decision." The report shall include supporting documentation of the

agency's calculation of backpay and other benefits due complainant,

including evidence that the corrective action has been implemented.

POSTING ORDER (G0900)

The agency is ordered to post at its facility in West Los Angeles,

California, copies of the attached notice. Copies of the notice, after

being signed by the agency's duly authorized representative, shall

be posted by the agency within thirty (30) calendar days of the date

this decision becomes final, and shall remain posted for sixty (60)

consecutive days, in conspicuous places, including all places where

notices to employees are customarily posted. The agency shall take

reasonable steps to ensure that said notices are not altered, defaced,

or covered by any other material. The original signed notice is to be

submitted to the Compliance Officer at the address cited in the paragraph

entitled "Implementation of the Commission's Decision," within ten (10)

calendar days of the expiration of the posting period.

ATTORNEY'S FEES (H0900)

If complainant has been represented by an attorney (as defined by

29 C.F.R. � 1614.501(e)(1)(iii)), he/she is entitled to an award of

reasonable attorney's fees incurred in the processing of the complaint.

29 C.F.R. � 1614.501(e). The award of attorney's fees shall be paid

by the agency. The attorney shall submit a verified statement of fees

to the agency -- not to the Equal Employment Opportunity Commission,

Office of Federal Operations -- within thirty (30) calendar days of this

decision becoming final. The agency shall then process the claim for

attorney's fees in accordance with 29 C.F.R. � 1614.501.

IMPLEMENTATION OF THE COMMISSION'S DECISION (K0501)

Compliance with the Commission's corrective action is mandatory.

The agency shall submit its compliance report within thirty (30)

calendar days of the completion of all ordered corrective action. The

report shall be submitted to the Compliance Officer, Office of Federal

Operations, Equal Employment Opportunity Commission, P.O. Box 19848,

Washington, D.C. 20036. The agency's report must contain supporting

documentation, and the agency must send a copy of all submissions to

the complainant. If the agency does not comply with the Commission's

order, the complainant may petition the Commission for enforcement

of the order. 29 C.F.R. � 1614.503(a). The complainant also has the

right to file a civil action to enforce compliance with the Commission's

order prior to or following an administrative petition for enforcement.

See 29 C.F.R. �� 1614.407, 1614.408, and 29 C.F.R. � 1614.503(g).

Alternatively, the complainant has the right to file a civil action on

the underlying complaint in accordance with the paragraph below entitled

"Right to File A Civil Action." 29 C.F.R. �� 1614.407 and 1614.408.

A civil action for enforcement or a civil action on the underlying

complaint is subject to the deadline stated in 42 U.S.C. 2000e-16(c)

(1994 & Supp. IV 1999). If the complainant files a civil action, the

administrative processing of the complaint, including any petition for

enforcement, will be terminated. See 29 C.F.R. � 1614.409.

STATEMENT OF RIGHTS - ON APPEAL

RECONSIDERATION (M0701)

The Commission may, in its discretion, reconsider the decision in this

case if the complainant or the agency submits a written request containing

arguments or evidence which tend to establish that:

1. The appellate decision involved a clearly erroneous interpretation

of material fact or law; or

2. The appellate decision will have a substantial impact on the policies,

practices, or operations of the agency.

Requests to reconsider, with supporting statement or brief, must be filed

with the Office of Federal Operations (OFO) within thirty (30) calendar

days of receipt of this decision or within twenty (20) calendar days of

receipt of another party's timely request for reconsideration. See 29

C.F.R. � 1614.405; Equal Employment Opportunity Management Directive for

29 C.F.R. Part 1614 (EEO MD-110), 9-18 (November 9, 1999). All requests

and arguments must be submitted to the Director, Office of Federal

Operations, Equal Employment Opportunity Commission, P.O. Box 19848,

Washington, D.C. 20036. In the absence of a legible postmark, the

request to reconsider shall be deemed timely filed if it is received by

mail within five days of the expiration of the applicable filing period.

See 29 C.F.R. � 1614.604. The request or opposition must also include

proof of service on the other party.

Failure to file within the time period will result in dismissal of your

request for reconsideration as untimely, unless extenuating circumstances

prevented the timely filing of the request. Any supporting documentation

must be submitted with your request for reconsideration. The Commission

will consider requests for reconsideration filed after the deadline only

in very limited circumstances. See 29 C.F.R. � 1614.604(c).

COMPLAINANT'S RIGHT TO FILE A CIVIL ACTION (R0900)

This is a decision requiring the agency to continue its administrative

processing of your complaint. However, if you wish to file a civil

action, you have the right to file such action in an appropriate United

States District Court within ninety (90) calendar days from the date

that you receive this decision. In the alternative, you may file a

civil action after one hundred and eighty (180) calendar days of the date

you filed your complaint with the agency, or filed your appeal with the

Commission. If you file a civil action, you must name as the defendant in

the complaint the person who is the official agency head or department

head, identifying that person by his or her full name and official title.

Failure to do so may result in the dismissal of your case in court.

"Agency" or "department" means the national organization, and not the

local office, facility or department in which you work. Filing a civil

action will terminate the administrative processing of your complaint.

RIGHT TO REQUEST COUNSEL (Z1199)

If you decide to file a civil action, and if you do not have or cannot

afford the services of an attorney, you may request that the Court appoint

an attorney to represent you and that the Court permit you to file the

action without payment of fees, costs, or other security. See Title VII

of the Civil Rights Act of 1964, as amended, 42 U.S.C. � 2000e et seq.;

the Rehabilitation Act of 1973, as amended, 29 U.S.C. �� 791, 794(c).

The grant or denial of the request is within the sole discretion of

the Court. Filing a request for an attorney does not extend your time

in which to

file a civil action. Both the request and the civil action must be

filed within the time limits as stated in the paragraph above ("Right

to File A Civil Action").

FOR THE COMMISSION:

______________________________

Stephen Llewellyn

Acting Executive Officer

Executive Secretariat

September 23, 2004

__________________

Date

NOTICE TO EMPLOYEES

POSTED BY ORDER OF

THE EQUAL EMPLOYMENT OPPORTUNITY COMMISSION

An Agency of the United States Government

This Notice is posted pursuant to an Order by the United States Equal

Employment Opportunity Commission dated ________ which found that a

violation of Title VII of the Civil Rights Act of 1964, as amended,

42 U.S.C. � 2000e et seq. has occurred at the VA's Medical Center in

West Los Angeles, California.

Federal law requires that there be no discrimination against any employee

or applicant for employment because of the person's RACE, COLOR, RELIGION,

SEX, NATIONAL ORIGIN, AGE, or DISABILITY with respect to hiring, firing,

promotion, compensation, or other terms, conditions or privileges of

employment.

The VA Medical Center in West Los Angeles, California supports and will

comply with such Federal law and will not take action against individuals

because they have exercised their rights under law.

The VA Medical Center in West Los Angeles, California, was found to

have unlawfully discriminated against the individual when she was

harassed and subjected to reprisal in that her pay step was lowered,

she was denied favorable work assignments, denied overtime, and had

inaccurate comments placed on her performance appraisal. The agency has

been ordered to reverse the step decrease and provide other equitable

relief and compensatory damages. The agency has also been ordered to

provide appropriate training to managers and supervisors and ensure

that appropriate steps are taken to prevent a recurrence of the unlawful

discrimination. The VA Medical Center in West Los Angeles, California

will ensure that officials responsible for personnel decisions and

terms and conditions of employment will abide by the requirements of

all Federal equal employment opportunity laws.

The VA Medical Center in West Los Angeles, California will not in any

manner restrain, interfere, coerce, or retaliate against any individual

who exercises his or her right to oppose practices made unlawful by,

or who participates in proceedings pursuant to, Federal equal employment

opportunity law.

______________________________

Date Posted: ___________

Posting Expires: ________

29 C.F.R. Part 1614

1The AJ found that complainant was not discriminated against based on

her age with regard to any of complainant's allegations. Further, the

AJ found that complainant did not show that she subjected to unlawful

discrimination on any basis with regard to the issues involving

compensatory time, changes in schedule, and a issued reprimand.

2The agency did not contest the AJ's award of attorney's fees or costs.

3We note that the Commission has previously held that, under the

collateral source rule, payments made by a health insurer for treatment on

a complainant's behalf cannot be used to reduce a compensatory damages

award. Wallis v. USPS, EEOC Appeal No. 01950510 (November 13, 1995);

Johnson v. Department of the Interior, EEOC Appeal No. 01961812 (June

18, 1998).