MURTIS TAYLOR HUMAN SERVICES SYSTEM

National Labor Relations Board - Board Decisions

Mar 25, 2014

360 N.L.R.B. 546 (N.L.R.B. 2014)

546 DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD
360 NLRB No. 66
Murtis Taylor Human Services Systems and Alton
Hill and Service Employees International Union
District 199, WV/KY/OH, The Healthcare and
Social Services Union and Clover English, III.
Cases 08–CA–061918, 08–CA–066225, 08–CA–
080403, 08–CA–086181, and 08–CA–087325
March 25, 2014
DECISION AND ORDER
BY CHAIRMAN PEARCE AND MEMBERS HIROZAWA
AND JOHNSON
On May 21, 2013, Administrative Law Judge Paul Bo-
gas issued the attached decision. The Respondent filed
exceptions and a supporting brief, and the General Coun-
sel filed an answering brief.
The National Labor Relations Board has delegated its
authority in this proceeding to a three-member panel.
The Board has considered the decision and the record
in light of the exceptions and briefs and has decided to
affirm the judge’s rulings, findings,1 and conclusions and
to adopt the recommended Order as modified and set
forth in full below.2
The judge found, among other things, that the Re-
spondent violated Section 8(a)(3) and (1) of the Act by
suspending Alton Hill because of his conduct in repre-

1 There are no exceptions to the judge’s findings that the Respond-
ent violated Sec. 8(a)(1) of the Act by threatening Christine Zeh with
discharge during an investigatory interview and Sec. 8(a)(5) and (1) by
unilaterally introducing an employee incentive program and dealing
directly with employees about that program. There are also no excep-
tions to the judge’s findings that the Respondent did not violate Sec.
8(a)(5) and (1) by assigning non-Medicaid caseloads to community
psychiatric support treatment workers or Sec. 8(a)(1) by restricting the
right of union representatives to assist employees during interviews.
To the extent that the Respondent implicitly excepted to some of the
judge’s credibility resolutions, we note that the Board’s established
policy is not to overrule an administrative law judge’s credibility reso-
lutions unless the clear preponderance of all the relevant evidence
convinces us that they are incorrect. Standard Drywall Products, 91
NLRB 544 (1950), enfd. 188 F.2d 362 (3d Cir. 1951). We have careful-
ly examined the record and find no basis for reversing the findings.
2 We agree with the judge that the Respondent violated Sec. 8(a)(3)
and (1) by suspending Alton Hill and Sec. 8(a)(5), (3), and (1) by dis-
charging Clover English III. We shall modify the judge’s recommend-
ed Order to require the Respondent to compensate Hill, English, and
any other employees adversely affected by the unlawfully imposed
requirement that employees sign a copy of notes of an investigative
interview for the adverse tax consequences, if any, of receiving lump-
sum backpay awards and to file a report with the Social Security Ad-
ministration allocating the backpay awards to the appropriate calendar
quarters.
We shall also conform the Order to our standard remedial language
and include the appropriate cease-and-desist language for the judge’s
finding (to which there are no exceptions) that the Respondent violated
Sec. 8(a)(5) and (1) by implementing a new incentive program for unit
employees without providing the Union with notice and an opportunity
to bargain. We shall also substitute a new notice to conform to the
Order as modified.
senting fellow employee Christine Zeh at an investiga-
tive interview, and it violated Section 8(a)(5) and (1) by
unilaterally implementing a policy requiring employees
to sign the notes of investigative interviews to attest to
the veracity of those notes. For the reasons that follow,
we adopt these findings.3
I. ALTON HILL’S SUSPENSION
Alton Hill has worked for the Respondent for 15 years
and has served as a union delegate4 for 13 or 14 of those
years. As a delegate, Hill represented employees in dis-
ciplinary proceedings, participated in administrative in-
vestigations, filed grievances, and served as a member of
the Union’s contract bargaining team. On July 22, 2011,
the Respondent held a predisciplinary investigative inter-
view of unit employee Christine Zeh as part of its inves-
tigation of Zeh’s Medicaid billing and possible theft of
time by her use of paid sick leave while performing func-
tions for another employer. Hill served as Zeh’s
Weingarten5 representative at the interview.6 The Re-
spondent never advised Zeh or Hill about the subjects of
the investigation.
During the interview, Hill asked Human Resource Di-
rector Bill Newsome about the purpose of the Respond-
ent’s questioning. Newsome stated that the Respondent
was investigating a possible “conflict of interest,” but did
not elaborate. Hill repeatedly asked what the purported
conflict of interest was and told Newsome that Zeh
would cooperate and answer his questions if he described
the alleged conflict of interest.
At various times, Hill asked for clarification about the
purported conflict of interest, and he advised Zeh not to
answer certain questions until the Respondent provided
clarification. When Newsome asked Zeh if she was em-
ployed by another entity, Hill told Zeh, “That’s none of
his business what you do on your time.” Near the end of
the interview, Hill again asked Newsome to describe the
purported conflict of interest. Newsome alluded to evi-
dence that “on [June] 27th, [Zeh] punched in, went to

3 We agree with the judge, for the reasons he stated, that the Re-
spondent violated Sec. 8(a)(1) by investigating Hill for Medicaid fraud,
by requiring him to provide documentation confirming his immigration
status and to provide the declarations page for his automobile insur-
ance, and by restricting him from entering any of its facilities other than
the facility where his workstation was located. We further note that
there are no allegations that any of this conduct violated Sec. 8(a)(3).
Member Johnson agrees that the Respondent violated Sec. 8(a)(1) by
requiring Hill to provide documentation confirming his immigration
status on July 18, 2011, but he would not rely on unfair labor practices
occurring after this event as evidence of animus proving this particular
violation.
4 The Union also refers to its delegates as stewards.
5 NLRB v. J. Weingarten, Inc., 420 U.S. 251 (1975).
6 All parties agree that Zeh was entitled to representation under
Weingarten, supra.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 547
[an] orientation [with another employer], came back,
punched out.” Newsome continued to ask Zeh about
whether she worked for another employer. After Zeh
persisted in refusing to answer that question, Newsome
confiscated Zeh’s badge and keys. Zeh left the facility,
was placed on suspension, and thereafter resigned her
employment with the Respondent.
Newsome never identified the purported “conflict of
interest” or explained that it involved a possible theft of
time or Medicaid billing problems. His comment about
punching in and then attending an orientation meeting
did not clear up Hill’s confusion. Indeed, Tamera Ar-
nold, the Respondent’s director of quality improvement,
testified that Hill did not appear to understand what the
meeting was about.
At no time during the interview did Hill attempt to
prevent Zeh from answering questions. Although he ad-
vised Zeh not to incriminate herself, Zeh’s refusal to an-
swer questions was her own choice. Although the record
shows that Hill used a loud voice at times, he did not
engage in any threatening behavior, did not prevent the
Respondent from asking questions, and did not prevent
Zeh from answering questions.
On August 18, 2011, the Respondent suspended Hill
for 10 days without pay. The disciplinary notice stated
that Hill was suspended because he “obstructed an inves-
tigation by advising Dr. Zeh to refuse to obey her superi-
or’s orders to answer questions and cooperate with the
investigation.” Newsome testified that the purpose of the
suspension was to send Hill and other union representa-
tives a message that Hill’s “type of behavior would not
be allowed, [and to] put them also on record that they
understand the gravity of such could ultimately . . . lead
to discharge.” Under the Respondent’s progressive disci-
pline system, the suspension also constituted a final
warning.7
The judge found that the Respondent unlawfully sus-
pended Hill for his conduct during the investigative in-
terview. Applying the standard set forth in Atlantic Steel
Co., 245 NLRB 814 (1979),8 the judge found that Hill
did not engage in conduct so opprobrious or extreme as

7 The disciplinary notice issued to Hill referred to Hill’s discipline
as a suspension and final warning. Consistent with the judge’s decision
and the parties’ references to this discipline, we shall hereafter refer to
this discipline simply as a “suspension,” except that the Order and
notice to employees shall—for purposes of clarity—include reference
to the warning as well as the suspension.
8 In Atlantic Steel, the Board balanced the following factors to de-
termine whether an employee engaged in protected activity lost the
protection of the Act by opprobrious conduct: (1) the place of the dis-
cussion; (2) the subject matter of the discussion; (3) the nature of the
employee’s outburst; and (4) whether the outburst was in any way
provoked by an employer’s unfair labor practice. Id. at 816.
to lose the protection of the Act. In its exceptions, the
Respondent contends that the judge erred by failing to
define the permissible limits of a Weingarten representa-
tive’s behavior more narrowly than in other circumstanc-
es of an employee union representative’s communica-
tions with management, where it asserts that Atlantic
Steel standard applies. Further, the Respondent contends
that Hill exceeded these limits and thereby lost the Act’s
protection against discipline for his conduct.9 Contrary to
the Respondent, even if we assume, arguendo, that its
legal theory is meritorious, we find that Hill did not lose
the Act’s protection.
Serving as an employee’s Weingarten representative is
protected union activity. Corrections Corp. of America,
347 NLRB 632, 636 (2006). The role of the union repre-
sentative is to provide assistance and counsel to the em-
ployee being interrogated. Weingarten, 420 U.S. at 262–
263. This assistance includes attempts “by the union rep-
resentative . . . to clarify the issues” being investigated.
See Postal Service, 351 NLRB 1226, 1227 fn. 3 (2007)
(quoting Weingarten, 420 U.S. at 262 fn. 7). To that end,
the Board has found that a Weingarten representative’s
conduct remains protected even when the representative
interrupts the respondent’s questioning to ask clarifying
questions. Postal Service, 288 NLRB 864, 868 (1988).10
Here, as found by the judge, Hill’s interruptions and
objections were mainly attempts to clarify the issues be-
ing investigated. Throughout the interview, Hill asked
Newsome to clarify the nature of the alleged conflict of
interest, but Newsome never explained the allegations
being investigated. Further, although Hill advised Zeh to
refrain from answering certain questions while he per-
sisted in trying to obtain clarification as to the purported
conflict of interest claim, this conduct did not fall outside
the permissible scope of representative activity under
Weingarten. See Postal Service, 288 NLRB at 868.
The Respondent’s contention that Hill impeded the in-
vestigation is not supported by the record. Indeed, the
Respondent was able to ask all of its questions, and Zeh
had an opportunity to respond to every question if she
chose to do so. As mentioned above, Hill never inter-
rupted Zeh’s attempts to answer questions, and he did not
prevent Zeh from answering any questions. Cf. New Jer-
sey Bell Telephone Co., 308 NLRB 277, 278–279 (1992)
(finding that the employer lawfully ejected the

9 In support of its argument, the Respondent cites, among other cas-
es, Mead Corp., 331 NLRB 509, 516 (2000), and Yellow Freight Sys-
tem, 317 NLRB 115, 124 (1995).
10 In Postal Service, the Board found that the Respondent violated
Sec. 8(a)(1) by denying the representative the right to continue partici-
pating in the interview after interrupting the respondent’s questioning
three times in order to clarify certain points. Id.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD548
Weingarten representative from investigatory interview
where the representative’s persistent objections to, and
interruptions of, the employer’s questions prevented it
from repeating some of them and interfered with the em-
ployer’s ability to effectively conduct the interview).
In sum, we find that, at all times during Zeh’s investi-
gative interview, Hill’s conduct remained within the
permissible bounds of protected Weingarten representa-
tion. Therefore, as it is not disputed that Hill was disci-
plined because of his conduct in the interview, we find
that the Respondent violated Section 8(a)(3) and (1) by
suspending Union Delegate Alton Hill.11
II. THE INVESTIGATIVE INTERVIEW
SIGNATURE REQUIREMENT
On March 12, 2012, the Respondent, through New-
some, conducted an investigative interview of unit em-
ployee Clover English. Human Resource Manager Jen-
nifer Harden and Director of Quality Improvement Tam-
era Arnold took notes during the interview on their lap-
top computers. At the conclusion of the interview, New-
some reviewed the notes, made some changes, and pre-
sented them to English. Newsome directed English to
review the notes, make any changes that were necessary,
and then sign the document. The document included the
following statement below the signature line: “Refusal to
acknowledge the veracity or to correct the statement in
writing is equivalent to refusal to cooperate with the ad-
ministrative investigation.”
English declined to sign the notes because he did not
think they were accurate or complete. Newsome told
English that if he did not sign the notes, he would have to

11 In light of our disposition of this issue, we find it unnecessary to
pass on the judge’s decision to apply Atlantic Steel, supra, in determin-
ing whether an employee Weingarten representative can be disciplined
for disruption of an investigative interview. We likewise find it unnec-
essary to pass on the judge’s alternative finding that Hill’s suspension
and warning were unlawful under Wright Line, 251 NLRB 1083
(1980), enfd. 662 F.2d 899 (1st Cir. 1981), cert. denied 455 U.S. 989
(1982), approved in NLRB v. Transportation Management Corp., 462
U.S. 393 (1983). Even assuming these alternative analyses are applica-
ble to these circumstances, neither of them would require a different
result.
Member Hirozawa agrees with his colleagues that Hill was engaged
in protected activity while serving as Zeh’s Weingarten representative
and that Hill never impeded the interview or otherwise acted in a man-
ner inconsistent with the active participation of the representative as
contemplated in Weingarten. Had he done so, the Respondent may have
been privileged to end his participation in the interview, but whether
the Respondent could also have disciplined him would depend on
whether, under Atlantic Steel, Hill’s conduct was so opprobrious as to
forfeit the protection of the Act. See Hawaii Tribune Herald, 356
NLRB 661, 661, 668–669, 1180–1181 (2011) (respondent unlawfully
suspended and discharged union steward who confronted supervisor
while attempting to serve as a Weingarten representative, because his
protected conduct did not lose the protection of the Act under Atlantic
Steel).
turn over his badge, keys, and other administrative prop-
erty. Newsome then presented English with another doc-
ument informing him that his refusal to sign the notes
“rises to the level of insubordination” and is a “Class III”
infraction. Newsome then told English that he could take
the notes to his attorney for review, but that English
could not return to work until he signed the document.
Newsome collected English’s keys and badge, and Eng-
lish left the Respondent’s facility.12
English’s interview was the first time the Respondent
required an employee to attest to the veracity of investi-
gative interview notes.13 The Respondent did not notify
the Union, prior to English’s interview, that it would be
implementing such a requirement.
The judge found that the Respondent violated Section
8(a)(5) and (1) by unilaterally implementing a require-
ment that employees sign the notes of administrative
interviews to attest to the notes’ veracity.14 In so finding,
the judge rejected the Respondent’s contention that its
implementation of the signature requirement was permis-
sible under the management-rights clause in the parties’
collective-bargaining agreement. The judge found that
the management-rights clause was limited by a separate
contractual notice provision requiring the Respondent to
provide notice of any new policies at least 30 days prior
to implementation, and that the Respondent failed to give
the Union any notice prior to implementing the signature
requirement. The judge therefore concluded that the
management-rights clause did not privilege the Respond-
ent’s conduct.
On exception, the Respondent argues that any purport-
ed failure to provide notice to the Union was, at most, a
violation of the collective-bargaining agreement, but not
a violation of the Act. The Respondent maintains that by
agreeing to the management-rights clause in the collec-
tive-bargaining agreement, the Union waived its statuto-
ry right to bargain over the change. For the reasons that
follow, we find the Respondent’s contention is without
merit.
The management-rights clause, articles 3.0 and 3.2 of
the parties’ collective-bargaining agreement, provides:

12 About 2 days later, English left messages for the Respondent stat-
ing that he was still not comfortable signing the notes, and that he was
inquiring about his employment status. None of the Respondent’s offi-
cials returned English’s messages.
13 In the past, the Respondent had periodically requested that em-
ployees sign its notes of investigative interviews, but it had never re-
quired an employee to sign interview notes and never stated that em-
ployees would be disciplined if they failed to do so.
14 The judge found, and we agree, that the new signature require-
ment was a material, substantial, and significant change in terms and
conditions of employment.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 549
The Employer also has the right to make and alter from
time to time reasonable rules and regulations, not in-
consistent with this Agreement, to be observed by em-
ployees. . . . Employees shall carry out all reasonable
orders, directions and instructions, provided such or-
ders do not unduly or unreasonably endanger health
and safety.
The separate notice provision, article 20.1 of the collective-
bargaining agreement, requires that “[a]ll new or revised
policies and procedures relating to bargaining unit employ-
ees shall be distributed to the Executive Board Members no
less than 30 days prior to implementation whenever possi-
ble.”
Having considered the implementation of the new sig-
nature requirement in light of these provisions, we find
that the Union did not waive its right to bargain over this
change. Under the Board’s long-settled “clear and unmis-
takable waiver” standard, the burden is on the party as-
serting waiver to establish that the parties “unequivocally
and specifically express[ed] their mutual intention to
permit unilateral employer action with respect to a par-
ticular employment term.” American Medical Response
of Connecticut, Inc., 359 NLRB 1301, 1302 (2013)
(quoting Provena St. Joseph Medical Center, 350 NLRB
808, 811 (2007)). The Respondent did not meet its bur-
den.15
The reference to rules and regulations in the manage-
ment-rights clause is “couched in general terms and does
not clearly cover” the new signature policy implemented
by the Respondent. See Dorsey Trailers, Inc., 327 NLRB
835, 836 (1999) (management-rights clause referring to
“reasonable rules, not in conflict with this agreement”
was too vague to waive union’s right to bargain over
changes to the attendance policy), enfd. in relevant part
233 F.3d 831 (4th Cir. 2000). Indeed, the clause does not
mention any policies or procedures relating to investiga-
tive interviews, or investigations of any kind. Therefore,
in the absence of any specific language referencing such
interviews or investigations, the clause is too vague to
constitute a waiver of the Union’s statutory right to bar-
gain over the imposition of this new requirement. See
Frontier Hotel & Casino, 323 NLRB 815, 818 fn. 12
(1997) (management-rights clause indicating that re-
spondent could establish work procedures did not privi-
lege it to introduce a rule requiring union representatives
to publicly acknowledge their familiarity with the visita-
tion section of the contract).
Further, the Respondent presented no evidence that
such a requirement was consciously explored in bargain-

15 Member Johnson notes that the Respondent does not contest the
applicability of the “clear and unmistakable waiver” standard.
ing or that the Union intentionally relinquished its right
to bargain over the topic. See Provena St. Joseph Medi-
cal Center, 350 NLRB at 815. And, in agreement with
the judge, we find that the Respondent’s failure to pro-
vide notice to the Union’s executive board also precluded
it from relying on the management-rights clause. For all
of these reasons, we find that the Respondent did not
meet its burden of showing that the Union clearly and
unmistakably waived its right to bargain over the imposi-
tion of the signature requirement. Therefore, we adopt
the judge’s finding that the Respondent violated Section
8(a)(5) and (1) by unilaterally implementing the new
signature requirement prior to English’s investigative
interview.16
ORDER
The National Labor Relations Board orders that the
Respondent, Murtis Taylor Human Services Systems,
Cleveland, Ohio, its officers, agents, successors, and as-
signs, shall
1. Cease and desist from
(a) Threatening its employees with discipline, dis-
charge, or other unspecified reprisals because they en-
gage in union and/or protected concerted activity.
(b) Requiring its employees to provide documentation
confirming their immigration and/or citizenship status
because they have engaged in union and/or protected
concerted activity.
(c) Requiring its employees to provide the declarations
page of their automobile insurance because they have
engaged in union and/or protected concerted activity.
(d) Initiating a fraud investigation against its employ-
ees because they have engaged in union and/or protected
concerted activity.
(e) Searching or blocking access to employees’ offices
because they have engaged in union and/or protected
concerted activity.
(f) Denying employees access to any of its facilities
because they have engaged in union and/or protected
concerted activity.
(g) Suspending, warning, discharging, or otherwise
discriminating against its employees because they have
engaged in union and/or protected concerted activity.
(h) Unilaterally, and in a manner that is not authorized
by the collective-bargaining agreement, implementing a
rule requiring that employees sign a copy of any notes of
an investigative interview.

16 We also agree with the judge that the Respondent discharged
English pursuant to its unlawfully adopted rule. Therefore, we adopt the
judge’s finding that the Respondent violated Sec. 8(a)(5), (3), and (1)
by discharging English.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD550
(i) Suspending, discharging, or otherwise discriminat-
ing against its employees because they refuse to comply
with an unlawfully adopted rule.
(j) Implementing new incentive programs for unit em-
ployees without first providing the Union with notice and
an opportunity to bargain.
(k) Bypassing the Union and dealing directly with unit
employees concerning changes to their wages, hours, and
other working conditions.
(l) In any like or related manner interfering with, re-
straining, or coercing employees in the exercise of the
rights guaranteed them by Section 7 of the Act.
2. Take the following affirmative action necessary to
effectuate the policies of the Act.
(a) Within 14 days from the date of the Board’s Order,
offer Clover English III full reinstatement to his former
job or, if that job no longer exists, to a substantially
equivalent position, without prejudice to his seniority or
any other rights or privileges previously enjoyed.
(b) Make Alton Hill whole for any loss of earnings and
other benefits suffered as a result of the discrimination
against him in the manner set forth in the remedy section
of the judge’s decision.
(c) Make Clover English III, and any other employees
adversely affected by the unlawfully imposed require-
ment that employees sign a copy of notes of an investiga-
tive interview, whole for any loss of earnings and other
benefits suffered as a result of the unlawfully imposed
requirement, in the manner set forth in the remedy sec-
tion of the judge’s decision.
(d) Compensate Alton Hill, Clover English III, and any
other employees adversely affected by the unlawfully
imposed requirement that employees sign a copy of notes
of an investigative interview, for the adverse conse-
quences, if any, of receiving lump-sum backpay awards,
and file a report with the Social Security Administration
allocating the backpay to the appropriate calendar quar-
ters.
(e) Within 14 days from the date of the Board’s Order,
remove from its files any reference to the unlawful sus-
pension and final warning of Alton Hill, the unlawful
discharge of Clover English III, including any reference
suggesting that English resigned his position, and to the
discipline taken against any other employees as a result
of the unlawfully imposed requirement that employees
sign a copy of notes of an investigative interview, and
within 3 days thereafter notify them in writing that this
has been done and that the discipline will not be used
against them in any way.
(f) Rescind the rule that requires unit employees to
sign a copy of any notes of an investigative interview.
(g) On request by the Union, rescind the incentive pro-
gram that it unlawfully implemented in about January
2012.
(h) Preserve and, within 14 days of a request, or such
additional time as the Regional Director may allow for
good cause shown, provide at a reasonable place desig-
nated by the Board or its agents, all payroll records, so-
cial security payment records, timecards, personnel rec-
ords and reports, and all other records, including an elec-
tronic copy of such records if stored in electronic form,
necessary to analyze the amount of backpay due under
the terms of this Order.
(i) Within 14 days after service by the Region, post the
attached notice marked “Appendix” in each of its facili-
ties in the city of Cleveland, Ohio, and the Greater
Cleveland Area.17 Copies of the notice, on forms provid-
ed by the Regional Director for Region 8, after being
signed by the Respondent’s authorized representative,
shall be posted by the Respondent and maintained for 60
consecutive days in conspicuous places including all
places where notices to employees are customarily post-
ed. In addition to physical posting of paper notices, the
notices shall be distributed electronically, such as by
email, posting on an intranet or an internet site, and/or
other electronic means, if the Respondent customarily
communicates with its employees by such means. Rea-
sonable steps shall be taken by the Respondent to ensure
that the notices are not altered, defaced, or covered by
any other material. In the event that, during the pendency
of these proceedings, the Respondent has gone out of
business or closed the facility involved in these proceed-
ings, the Respondent shall duplicate and mail, at its own
expense, a copy of the notice to all current employees
and former employees employed by the Respondent at
any time since July 18, 2011.
(j) Within 21 days after service by the Region, file
with the Regional Director a sworn certification of a re-
sponsible official on a form provided by the Region at-
testing to the steps that the Respondent has taken to
comply.

17 If this Order is enforced by a judgment of a United States court of
appeals, the words in the notice reading “Posted by Order of the Na-
tional Labor Relations Board” shall read “Posted Pursuant to a Judg-
ment of the United States Court of Appeals Enforcing an Order of the
National Labor Relations Board.”
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 551
APPENDIX
NOTICE TO EMPLOYEES
POSTED BY ORDER OF THE
NATIONAL LABOR RELATIONS BOARD
An Agency of the United States Government
The National Labor Relations Board has found that we
violated Federal labor law and has ordered us to post and
obey this notice.
FEDERAL LAW GIVES YOU THE RIGHT TO
Form, join, or assist a union
Choose representatives to bargain with us on
your behalf
Act together with other employees for your bene-
fit and protection
Choose not to engage in any of these protected
activities.
WE WILL NOT threaten you with discipline, discharge, or
other unspecified reprisals because you engage in union and/or
protected concerted activity.
WE WILL NOT require that you provide documentation
confirming your immigration and/or citizenship status
because you engage in union and/or protected concerted
activity.
WE WILL NOT require that you provide the declarations
page of your automobile insurance because you engage
in union and/or protected concerted activity.
WE WILL NOT initiate a fraud investigation against you
because you engage in union and/or protected concerted
activity.
WE WILL NOT search or block access to your office be-
cause you engage in union and/or protected concerted
activity.
WE WILL NOT deny you access to any of our facilities
because you engage in union and/or protected concerted
activity.
WE WILL NOT suspend, warn, discharge, or otherwise
discriminate against you because you engage in union
and/or protected concerted activity.
WE WILL NOT unilaterally, and in a manner that is not
authorized by the collective-bargaining agreement, im-
plement a rule requiring you to sign a copy of any notes
of an investigative interview.
WE WILL NOT suspend, discharge, or otherwise dis-
criminate against you because you refuse to comply with
an unlawfully adopted rule.
WE WILL NOT implement a new employee incentive
program without first notifying the Union and giving it
an opportunity to bargain.
WE WILL NOT bypass the Union and deal directly with
you concerning changes to your wages, hours, and other
working conditions.
WE WILL NOT in any like or related manner interfere
with, restrain, or coerce you in the exercise of the rights
listed above.
WE WILL, within 14 days from the date of the Board’s
Order, offer Clover English III full reinstatement to his
former job or, if that job no longer exists, to a substan-
tially equivalent position, without prejudice to his senior-
ity or any other rights or privileges previously enjoyed.
WE WILL make Alton Hill whole for any loss of earn-
ings and other benefits resulting from his unlawful sus-
pension, less any net interim earnings, plus interest.
WE WILL make Clover English III, and any other em-
ployees adversely affected by the unlawfully imposed
requirement that employees sign a copy of notes of an
investigative interview, whole for any loss of earnings
and other benefits resulting from the unlawfully imposed
requirement, less any net interim earnings, plus interest.
WE WILL compensate Alton Hill, Clover English III,
and any other employees adversely affected by the un-
lawfully imposed requirement that employees sign a
copy of notes of an investigative interview, for the ad-
verse tax consequences, if any, of receiving lump-sum
backpay awards, and WE WILL file a report with the So-
cial Security Administration allocating the backpay
awards to the appropriate calendar quarters.
WE WILL remove from our files any reference to our
unlawful suspension and final warning of Alton Hill, our
unlawful discharge of Clover English III, and to the dis-
cipline taken against any other employees as a result of
our unlawfully imposed requirement that employees sign
a copy of notes of an investigative interview, and WE
WILL, within 3 days thereafter, notify them in writing that
this has been done and that the discipline will not be used
against them in any way.
WE WILL rescind the rule that requires you to sign a
copy of the notes of an investigative interview that was
unilaterally implemented on March 12, 2012.
WE WILL, on request by the Union, rescind the incen-
tive program that we unilaterally implemented in about
January 2012.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD552
Gina Fraternali, Esq., for the Acting General Counsel.
Brian S. Carroll, Esq. (Burdzinski & Partners), of Pratt, Kan-
sas, for the Respondent.
Cathy Kaufmann, Esq., of Cleveland, Ohio, for the Service
Employees International Union.
DECISION
STATEMENT OF THE CASE
PAUL BOGAS, Administrative Law Judge. This case was tried
in Cleveland, Ohio, on January 7, 8, and 9, 2013. Alton Hill,
an individual, filed the charge in Case 08–CA–061918 on Au-
gust 1, 2011, and amended charges on September 20, 2011,
November 22, 2011, February 29, 2012, and September 28,
2012. Service Employees International Union District 1199,
WV/KY/OH, The Healthcare and Social Services Union (the
Union), filed the charge in Case 08–CA–066225 on October 6,
2011, and amended charges on October 27, 2011, December 7,
2011, February 1, 2012, March 22, 2012, and April 30, 2012.
The Union filed the charge in Case 08–CA–080403 on May 7,
2012, the charge in Case 08–CA–086181 on July 27, 2012, and
the amended charge in Case 08–CA–086181 on September 28,
2012. Clover English III, an individual, filed the charge in
Case 08–CA–087325 on August 15, 2012. The Acting Region-
al Director for Region 8 of the National Labor Relations Board
(the Board) filed the amended consolidated complaint and no-
tice of hearing (the complaint) on October 29, 2012. The com-
plaint alleges that Murtis Taylor Human Services Systems (the
Respondent) violated Section 8(a)(1) of the National Labor
Relations Act (the Act) by responding to employees’ protected
concerted activities by making various inquiries and investiga-
tions into employee qualifications and conduct, threatening
employees with discharge, imposing a restriction on an em-
ployee’s access to facilities, and restricting the right of a union
representative to participate in investigatory meetings. The
complaint further alleges that the Respondent violated Section
8(a)(3) and (1) of the Act by suspending Hill and terminating
English because they engaged in union and protected concerted
activity. In addition, the complaint alleges that the Respondent
failed to bargain in good faith with the Union in violation of
Section 8(a)(5) and (1) when it unilaterally implemented a per-
formance incentive, assigned employees to new positions with-
out following contractual posting procedures, and unilaterally
instituted a requirement that employees sign the transcripts of
administrative hearings and terminated an employee for failing
to do so. The Respondent filed a timely answer in which it
denied that it had committed any of the alleged violations.
On the entire record, including my observation of the de-
meanor of the witnesses, and after considering the briefs filed
by the Acting General Counsel (the General Counsel) and the
Respondent, I make the following
FINDINGS OF FACT
I. JURISDICTION
The Respondent, a corporation, provides health services,
mental health services, and social services on an outpatient
basis at its facilities in Cleveland, Ohio, and the Greater Cleve-
land area, where it annually derives gross revenues in excess of
$500,000, and purchases and receives products, goods, and
materials valued in excess of $5000 directly from points outside
the State of Ohio. The Respondent admits, and I find, that it is
an employer engaged in commerce within the meaning of Sec-
tion 2(2), (6), and (7) of the Act and that the Union is a labor
organization within the meaning of Section 2(5) of the Act.
II. ALLEGED UNFAIR LABOR PRACTICES
A. Background Facts
The Respondent provides medical services, mental health
services, and social services funded by public and charitable
sources. It has approximately 12 buildings around the greater
Cleveland area, and provides services to clients at its own facil-
ities and also at locations such as schools, hospitals, and social
services offices. The Respondent has approximately 400 full-
time and part-time employees, of whom about 200 are in a
bargaining unit represented by the Union.1 Many of the unit
members involved in these proceedings are caseworkers—
known at the Respondent as community psychiatric support
treatment workers or CPSTs. The most recent collective-
bargaining agreement between the Respondent and the Union is
effective by its terms from November 1, 2011, until October 31,
2014.
Lovell Custard has been the Respondent’s president and
chief executive officer since 2010, and prior to that he was the
Respondent’s chief fund raiser. William Newsome, who came
to the Respondent in January 2011, is the Respondent’s human
resources director, building services and safety director, and
corporate compliance officer. Charging Party Hill is a case-
worker on the Respondent’s “Intensive Team” and a union
delegate. He is one of four union delegates for the bargaining
unit. Charging Party English is a licensed social worker who
began working for the Respondent in 2010 as a therapist—a
bargaining unit position.
B. Alleged Discrimination and Unlawful Conduct
Involving Alton Hill
The complaint alleges that the Respondent violated Section
8(a)(1): on about July 18, 2011, when, because of Hill’s union
and/or protected concerted activity, the Respondent requested
that Hill confirm his immigration and/or citizenship status; on
July 22, 2011, when Newsome threatened employees with dis-
charge because of their union and/or protected activity; on
about August 2, 2011, when, because of Hill’s union and/or
protected concerted activity, the Respondent requested that Hill
provide the declarations page for his automobile insurance; in
July and/or August 2011, when, because of Hill’s union and/or
protected activity, the Respondent initiated a Medicaid fraud
investigation against Hill, searched Hill’s office, and blocked
access to Hill’s office; and, since about August 2011, when,
because of Hill’s union and/or protected concerted activity, the
Respondent restricted Hill’s access to its facilities other than

1 That unit consists of all program and nonprogram staff members
employed by the Employer at its facilities in the city of Cleveland,
Ohio, and the Greater Cleveland area, excluding all confidential em-
ployees, managerial employees, guards, supervisors, temporary em-
ployees, part-time employees, as well as the excluded positions specifi-
cally listed in art. I, sec. 1.1 of the collective-bargaining agreement with
effective dates of November 1, 2011, through October 31, 2014.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 553
the one where Hill’s office was located. The General Counsel
also alleges that the Respondent violated Section 8(a)(3) and
(1) when, on about August 18, 2011, it issued a 10-day suspen-
sion to Hill because Hill engaged in union and/or protected
concerted activities, and to discourage employees from engag-
ing in these activities.
1. Facts
Hill, one of the two individual Charging Parties in this case,
has been employed by the Respondent for 15 years and has
served as one of the Union’s delegates for 13 or 14 of those
years. Hill’s responsibilities as a union delegate include repre-
senting union members in disciplinary proceedings, participat-
ing in administrative investigations, keeping union members
informed about the Union’s activities, and filing grievances.
He was also a member of the Union’s contract bargaining team
in 2011. Prior to when Custard became president and chief
executive in 2010, and Newsome became human resources
director in January 2011, Hill had never been disciplined for his
conduct while performing his duties as a union delegate. The
General Counsel alleges that, beginning in July 2011, the Re-
spondent attempted to intimidate Hill because of his union and
protected concerted activities by, inter alia, targeting him with a
fraud investigation, requesting unusual forms of documentation
from him, and suspending him for 10 days.
a. Demand that Hill provide documentation to
support I-9 form
Cherise Rias is a human resources clerk, and agent of the
Respondent,2 who works in the department that Newsome
heads. By email dated Monday, July 18, 2011, Rias told Hill
that the Respondent “need[ed] a copy of your social security
card and birth certificate by 7/19/2011.” Hill responded on July
20 with an email asking why the Respondent needed this doc-
umentation from him. Rias answered that the documentation
was required to verify information concerning his immigration
and citizenship status for purposes of his I-9 form (Employ-
ment Eligibility Verification Form). Hill testified that he is a
United States citizen and that the Respondent had never previ-
ously asked him to provide I-9 documentation during his 15
years with the organization. The Respondent submitted its writ-
ten policy on “Immigration Law Compliance.” That policy
requires that new employees and, in some cases, returning em-
ployees, provide I-9 form documentation, but it does not re-
quire such documentation from incumbent employees such as
Hill.
Rias denied that anyone had asked her to target Hill, and
stated that she requested the documentation from Hill as part of
an audit of the I-9 paperwork for all of the Respondent’s ap-
proximately 400 employees. Jennifer Harden, a supervisor in
the human resources department, and Rias, testified that Harden
provided Rias with an alphabetical list of the employees to be
audited. According to Rias, she audited the employees in the
order in which they appeared on that alphabetical list. The doc-
umentary evidence showed, however, that Hill was the very
first employee from whom Rias made an email request for I-9
information even though there were seven employees whose

2 Transcript (Tr.) 8.
names precede Hill alphabetically and from whom Rias subse-
quently requested information.3 Indeed, the evidence showed
that Rias did not make a single email request for I-9 infor-
mation from any other employee until after Hill demanded to
know the reason why the information was being requested from
him. When Rias was asked to explain why she audited Hill
before other employees whose names came ahead of his alpha-
betically, she responded, “I can’t answer that.” Neither Rias,
nor Harden, nor any other witness for the Respondent, provided
an explanation for the discrepancy.4 In addition, the evidence
showed that after requesting the immigration documentation
from Hill, Rias requested information from multiple employees
whose documentation was already complete and verified.
Harden testified that she made the decision to initiate the
immigration/citizenship audit described above because of an
industry group’s warnings about the necessity of maintaining I-
9 documentation and also because one of the Respondent’s
outside funding sources was preparing to audit the operation.
Her testimony about these reasons, however, was decidedly
vague. Harden did not state when she received the warning
from the industry group or identify that organization. Nor did
she identify the outside funding source or pinpoint when she
found out about the planned audit other than to say that it was
sometime in 2011. She did not reveal what aspects of the Re-
spondent’s organization the outside funding source was plan-
ning on auditing or whether those aspects related in any way to
the immigration or citizenship status of employees.
b. Hill’s participation in the investigatory
interview regarding Zeh
In July 2011, Newsome obtained information indicating that
unit employee Christine Zeh, a therapist in the moth-
er/mad/children (MDC) department, had been engaged in activ-
ities for another employer at times when she was using sick
leave from, or otherwise being compensated by, the Respond-
ent. Newsome began an investigation into possible “time theft”
by Zeh, and also into the legitimacy of some of her Medicaid
billing. As part of that investigation, Newsome interrogated
Zeh on July 22, 2011. In addition to Newsome and Zeh, the
interrogation was attended by Hill, and by Respondent Officials
Tamera Arnold (director of quality improvements) and Deborah
Williams (clinical supervisor). Hill was present at Zeh’s re-
quest.
As Newsome began questioning Zeh, Hill interrupted and
asked to know the purpose of the questioning. Both Hill and
Newsome testified that clarifying issues for the employee was
one of the functions of a union representative during this type
of questioning. Hill stated, moreover, that his understanding
was that, under Weingarten,5 Zeh was entitled to know what
the Respondent was investigating before she submitted to ques-
tioning. Newsome responded to Hill’s question about the pur-

3 Rias requested I-9 information from S. Beckham on July 21, 2011;
G. Carson on July 25, 2011; T. Cora on July 22, 2011; M. Dennis on
July 22, 2011; K. Dychko on August 4, 2011; L. Glenn on July 22,
2011; and T. Glover on July 22, 2011.
4 Newsome denied that he directed Rias to request that Hill provide
information relating to the I-9 form.
5 NLRB v. J. Weingarten, 420 U.S. 251 (1975).
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD554
pose of the interrogation by stating that the Respondent was
investigating a possible “conflict of interest.” Hill testified that
he “had no idea” what Newsome meant by “conflict of inter-
est.” As a result, Hill repeatedly requested clarification from
Newsome during the interrogation and advised Zeh not to an-
swer certain questions until the Respondent provided clarifica-
tion. At one point, Hill said that he would not permit Zeh to
“incriminate herself,” and Newsome opined that the right
against self-incrimination did not apply in the context of the
Respondent’s investigation of Zeh.
During the interview, Newsome never stated to Hill or Zeh
that the investigation involved possible “time theft” or Medi-
caid billing problems. The Respondent’s notes of the interroga-
tion state that, at one point, Newsome asked Zeh if she was
employed by another entity and Hill told Zeh, “That’s none of
his business what you do on your time.” The notes also state
that Newsome alluded to evidence that “on the 27th she
punched in, went to orientation [with another employer], came
back, punched out.” Assuming that these portions of the Re-
spondent’s notes are accurate, the record indicates that New-
some’s allusions to activities with another employer failed to
clarify for Hill that the investigation concerned time theft and
billing problems. Indeed, Arnold, a witness for the Respondent,
testified that Hill did not appear to understand what the meeting
was about. Hill continued to request clarification and told New-
some that Zeh would answer, and make every effort to cooper-
ate, if Newsome explained what the suspected conflict of inter-
est was.
The record shows that the phrase “conflict of interest,” as
used by the Respondent, refers to a range of conduct that is at
once extremely broad and also too narrow to cover the conduct
for which Zeh was actually being investigated. Its written poli-
cy defines conflicts of interest as: “exploit[ing] relationships for
personal or professional gain.” (Respondent’s Exhibit (R. Exh.)
3 p. 17.) The policy goes on to define that in more detail as:
“Receiving gifts or favors from clients, their family members or
guardians, vendors or referral sources . . . . Giving gifts to
clients, their family members or guardians that could unduly
influence their professional or clinical relationship . . . . Solicit-
ing personal business transactions with known clients, their
family members or guardians . . . . Encouraging the transfer or
referring Murtis Taylor Human Services System clients to a
private practice or business in which the employee has a finan-
cial interest.” (R. Exh. 3 pp. 17 to 18.)
The Respondent’s interrogation of Zeh lasted for approxi-
mately 60 to 75 minutes, although portions of that time were
taken up with private consultation between Zeh and Hill. Ulti-
mately, Zeh answered multiple questions during the interroga-
tion, but also refused to answer other questions, usually, but not
always, after Hill advised her not to do so. In some instances,
Hill did not address himself to Zeh, but rather told Newsome
that Zeh would not answer. During the interrogation, Newsome
did not obtain all the information that he was seeking.
The record shows that Hill sometimes used a loud voice dur-
ing the July 22 interrogation, but not that he engaged in any
physically or verbally threatening behavior or that he used any
rude, vulgar, or insulting language.6 At one point, Hill asked
Newsome if he was threatening his job, and Newsome respond-
ed that if Hill “continued to impede the investigation that he
could have problems.” Hill testified that at another point dur-
ing the interrogation, Newsome stated that Hill “would not be
here long anyway.” The record does not establish what New-
some meant by this statement, but Hill himself testified that
Newsome did not threaten his job during the interrogation.
The record shows that Hill attends interrogations of unit em-
ployees at the request of the unit employee being questioned
and that Zeh, or any other employee who Hill represents, can
require him to leave the interrogation at any time. Indeed, Hill
was present at the Respondent’s interrogation of Charging Par-
ty English, but left when English told him to do so. Hill did not
have authority to prevent Zeh from answering any question that
she wished to answer, nor did he have authority to sanction her
for answering questions against his advice. The evidence did
not suggest that there were any instances in which Zeh wanted
to answer a question, but Hill somehow prevented her from
doing so. Similarly, there was no evidence that Zeh ever indi-
cated that she wanted Hill to leave the interrogation or stop
representing her. The record does, however, indicate that dur-
ing the July 22 interrogation Zeh consistently followed Hill’s
advice when he told her not to answer certain questions.
In the course of the interrogation, Newsome told Zeh that if
she declined to answer questions the Respondent would make a
decision based on the evidence that it had. Hill testified that
Newsome also stated that the Respondent would discharge Zeh
if she did not answer his questions, and the Respondent’s con-
temporaneous typed notes provide some support for that testi-
mony. (See R. Exh. 20 at p. 3 (reporting that Newsome stated,
“If you continue to impede this investigation any longer I am
going to have to discharge [Zeh].”)) I find that Newsome not
only stated that the Respondent would make a decision without
Zeh’s input if she continued to refuse to answer questions, but
also stated that the Respondent would discharge her if she con-
tinued to refuse to answer.
At the end of the interrogation, Newsome repeatedly posed a
question to Zeh about work for another employer. After Zeh
persisted in refusing to answer that question, Newsome confis-
cated Zeh’s badge and keys. At that point the meeting ended.
Newsome testified that Zeh was suspended as of that day, but
that he did not tell her she was suspended. Arnold testified that
her contemporaneous understanding was that Zeh was dis-
charged when Newsome took her badge and keys. Zeh re-
signed her position with the Respondent on August 1, 2011,
before the Respondent notified her of further action regarding
her employment status. The record shows, however, that the
Respondent was preparing a discharge notice for Zeh at the
time she resigned.

6 Williams testified that, during the meeting, Hill “jumped across in
Mr. Newsome’s face.” Assuming I were to credit this portion of Wil-
liams’ account, I’m not sure what it means, and find that it does not
establish threatening conduct. I note, moreover, that none of the three
other witnesses who attended the Zeh interrogation—including the
other two who testified on behalf of the Respondent—described any
threatening conduct by Hill.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 555
c. Based on Hill’s conduct at Zeh’s investigation, Respondent
suspends and investigates Hill
On August 18, 2011, the Respondent suspended Hill for 10
days without pay, gave him a final warning, and stated that he
would be terminated immediately if he “appear[ed] on any
organization property” during the 10-day suspension.7 (Gen-
eral Counsel’s Exhibit (GC Exh.) 58 at p. 2; see also Transcript
(Tr.) 776 (Newsome states that employees are not permitted to
enter any of the Respondent’s facilities during the period of a
suspension).) In the disciplinary paperwork, the Respondent
based this action explicitly, and exclusively, on Hill’s conduct
while serving as Zeh’s union representative at the interrogation
on July 22. The written disciplinary notice for this action
states: “Mr. Newsome asked Dr. Zeh a series of questions of
which many she refused to answer at the advisement of Mr.
Hill. Mr. Newsome informed Dr. Zeh and Alton Hill, Union
Steward, that refusal to respond to the questions would be con-
sidered insubordination and would be considered obstructing an
administrative investigation.” The disciplinary notice further
states that “[a]lthough Mr. Hill was not presented questions to
which he personally refused to answer, . . . . Mr. Hill obstruct-
ed an investigation by advising Dr. Zeh to refuse to obey her
superior’s orders to answer questions and cooperate with the
investigation.” The notice stated that this conduct by Hill con-
stituted a class III violation, which the Respondent’s discipli-
nary policy states is the “most serious” class of violation and
should be addressed by “suspension with final warning and/or
termination of employment.” According to the notice, Hill’s
conduct constituted the class III violation of interfering with, or
obstructing, “the official duty of an employee,” or “the opera-
tion of an administrative department or executive office.”
Custard and Newsome were the officials who made the deci-
sion to suspend Hill for 10 days. Prior to issuing this disci-
pline, the Respondent did not question Hill regarding his con-
duct or otherwise ask him to explain it. Newsome stated that
the purpose of suspending Hill was “to send a message to Mr.
Hill as well as any other union representatives” that during an
“investigation that that type of behavior would not be allowed,
would not be permitted, but put them also on record that they
understand that the gravity of such could ultimately . . . lead to
discharge.” He explained, “We’re not necessarily trying to
chill if you will their activity from the standpoint of making
them active in the process, but we want to make sure that we
both want to get to the truth.”
At the time Hill was suspended for 10 days, Newsome had
never recommended suspending any other employee for more
than 5 days and was unaware of any instances in which the
Respondent had done so. Custard had never previously ap-
proved a suspension as long as Hill’s. The record shows that in
February 2011, during Newsome’s tenure as human resources
director, the Respondent suspended other employees for no
more than 5 days for conduct that was arguably more serious

7 As a result of this, and the fact that the contract negotiations were
being held on the Respondent’s property, Hill did not fulfill his duties
as a member of the Union’s bargaining committee during the period of
his suspension. The Respondent offered to move the negotiations to a
site away from its property, but Hill was not aware of that offer.
than anything that Hill did while representing Zeh. The Re-
spondent issued a 5-day suspension to an employee who physi-
cally assaulted a coworker. The record evidence suggests that
this assault was not related to protected or union activity. An-
other employee received a 5-day suspension for engaging in
argumentative and disruptive behavior that included defying an
order from the Respondent’s CEO and yelling at other employ-
ees.
Based on Hill’s actions during the Zeh interrogation, the Re-
spondent not only suspended Hill for 10 days without pay, but
also investigated him for Medicaid fraud,8 searched the files in
his office, and then blocked entry to the office with the sort of
yellow “caution” tape that one often sees at crime scenes.
These actions all appear to have taken place during the period
when Hill was suspended. Medicaid fraud generally refers to
attempts to bill Medicaid for services that were not actually
provided. Hill, Arnold, and Custard all testified that they were
not aware of any previous instances in which an employee’s
office had been taped off as part of a Medicaid investigation, or
any other type of investigation. The record showed that in addi-
tion to regular work files, Hill’s office contained union files.
Newsome testified that he generally tried to have a union repre-
sentative present before searching a unit employee’s office, but
he conceded that he did not make any effort to have a union
representative present when Hill’s office was searched. He did
not explain this disparate treatment.
The directive to investigate Hill and tape off Hill’s office
was given by Custard based on the reports he received about
Hill’s representation of Zeh at the July 22 interrogation. He
testified that, as reported to him, Hill’s behavior during the Zeh
investigation was “unusual” and led him to suspect that “[t]here
might be something connected to Hill and [Zeh] in terms of
Medicaid fraud.” Newsome stated that he had never seen a
union representative so “married” to an investigation as Hill
had been during the Zeh interrogation, and therefore he “won-
dered” whether Hill had “anything to do with” Zeh’s suspected
misconduct. Custard directed Arnold to “take a look at [Hill’s]
cases and make sure we d[o]n’t have a problem.” Arnold stated
that Hill’s office was searched “to see if there were any blank
documents signed by clients”; apparently such documents
would be indicative of improper practices. The Respondent
expanded the investigation to cover the entire team on which
Hill worked, but no one on the team had their office searched or
blocked with tape except for Hill.
The Respondent’s investigation of Hill found no evidence of
Medicaid fraud by Hill or the team he was a part of.
d. Request that Hill produce proof of auto insurance
in addition to insurance card
Once every 6 months, the Respondent requires approximate-
ly 300 of its employees to submit proof that they have automo-

8 Custard testified that the Respondent was conducting an investiga-
tion to see if there was evidence that Hill was engaged in Medicaid
fraud. Tr. 532–533. Newsome contended that what the Respondent
did was not technically a Medicaid fraud investigation, but rather a
“survey to find out if any Medicaid fraud could have, may have oc-
curred.” Tr. 812–813. I find that the Respondent investigated Hill for
Medicaid fraud, whether formally or informally.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD556
bile insurance. This is done because the employees sometimes
assist clients by driving them to physicians’ offices or other
locations. The Respondent has a written policy requiring that
employees who drive personal vehicles for business purposes
“submit evidence of insurance.” For well over a decade, the
Respondent accepted the automobile insurance card presented
by Hill as sufficient evidence of insurance. The Respondent
did this even though Hill’s insurance card carried the name of
Hill’s brother, not of Hill himself. Hill testified that the insur-
ance is in his brother’s name but that, under the terms of that
insurance, both his brother and himself are covered. On August
2, 2011, less than 2 weeks after Hill represented Zeh at the July
22 interrogation, the Respondent for the first time required Hill
to provide, in addition to the insurance card, an insurance poli-
cy rider showing that he was covered by the policy. The rec-
ord did not show any other instance in which the Respondent
asked an employee to provide an insurance policy rider, but
also did not show any other instance in which an employee had
submitted an insurance card that did not bear that employee’s
name.
Newsome is the official who oversees compliance with the
automobile insurance requirement. The email request for Hill’s
insurance policy rider came from Addie Summers, who New-
some described as reporting to him by an organizational “dotted
line.” Summers is also the administrative assistant to CEO
Custard’s assistant, and an agent of the Respondent. (Tr. 8.)
Summers has been the staff person responsible for obtaining
documentation of employees’ automobile insurance since 2007.
She testified at the hearing, but did not explain why, in August
2011, she broke with longstanding tradition, as well as her own
past practice, and declined to accept the insurance card submit-
ted by Hill as adequate documentation of coverage.
Counsel for the Respondent asked Summers if anyone with
the Respondent “ever directed you to specifically single out
Alton Hill and send him an email requesting his [insurance]
rider,” and Summers answered, “[N]o.” I note, however, that
this does not constitute a denial that Hill was singled out for
additional scrutiny regarding his automobile insurance, just a
denial that anyone specifically directed Summers to request his
insurance rider and to do so by email.
Similarly, counsel for the Respondent asked Newsome if he
told Summers to send an email to Hill regarding the insurance
documentation, and Newsome responded, “I did not. Not di-
rectly, no.” Newsome attempted to further explain this re-
sponse, but his testimony on the subject did not include a cate-
gorical denial that he directed Summers to single out Hill for
scrutiny, but only a denial that he directed her specifically to
make an email request for Hill’s insurance documentation.
e. Hill is turned away from one of
Respondent’s facilities
The record shows that, prior to his suspension, Hill was per-
mitted to freely enter any of the Respondent’s facilities. On one
occasion, after his suspension ended, Hill was on the way to a
client’s home and stopped at the Respondent’s facility in St.
Clair, Ohio, to obtain paperwork. Hill was not assigned to that
facility, and could have obtained the paperwork at other loca-
tions, but he chose the St. Clair location because it was located
along the route to his destination. When Hill arrived at the fa-
cility, his supervisor was present and denied Hill access to the
facility.9 After Custard learned about this incident, he directed
Newsome to issue a memorandum to the Union stating that the
Respondent would begin enforcing limitations on employees’
access to facilities other than the one to which they were as-
signed. Hill testified that the only one of the Respondent’s
facilities that he is now authorized to enter is the one where his
office is located. He testified, however, that the episode involv-
ing the St. Clair facility was the sole instance in which he actu-
ally appeared at one of the Respondent’s facilities and was
denied access. He testified that the Respondent never prevent-
ed him from representing a unit employee. Both Custard and
Newsome denied that they had directed anyone to refuse Hill
access to facilities of the Respondent, although as stated above,
Custard testified that he reacted to Hill’s attempts to enter the
St. Clair facility by directing Newsome to issue a memorandum
to the Union stating that the Respondent would begin enforcing
restrictions on access.
In their testimonies, Custard and Newsome indicated that the
Respondent began to deny employees entry to facilities other
than ones to which they were assigned in order to protect the
confidentiality of client files. However, Hill testified that em-
ployees were already prohibited from accessing the files of
clients with whom they were not working. Indeed, the Re-
spondent did not show that any employee had been violating
the rule against accessing the files of clients with whom they
were not working. The Respondent did not show that at the
time it denied Hill access to the St. Clair location and Custard
directed Newsome to issue the memorandum referenced above,
management took any other new action to prevent an employee
from improperly accessing client files that were kept at the
employee’s home facility.
f. Hill represents Johnson at interrogation in
February 2012
On February 24, 2012, the Respondent interrogated employ-
ee Andra Johnson concerning possible client abuse and conflict
of interest. Hill served as Johnson’s union representative dur-
ing that interrogation, which was conducted by Newsome, Ar-
nold and Harden. Johnson answered the questions that were
posed and the Respondent prepared notes, in question and an-
swer format, of the interview. Johnson was asked to sign those

9 Both Hill and Custard testified that, prior to his suspension, Hill
was not restricted from entering any of the Respondent’s facilities. Tr.
312–313, 543. Nevertheless, in its brief the Respondent asserts that it
“ha[s] a policy of requiring its employees to work at the facility that
they have been assigned to, and no work should be performed at anoth-
er facility unless a client is at the other facility (Policy No. 6049).” R.
Br. at 17. However, not only is this assertion contrary to the testimony
of Hill and Custard, but the policy cited by the Respondent does not
state the restriction claimed by counsel. That policy enumerates over
50 separate prohibitions, but the closest it comes to saying what the
Respondent claims it does is a prohibition on “unauthorized absence
from work or one’s workstation during the workday.” That restriction
has no application to Hill’s attempt to save time by obtaining necessary
forms at a company location that was along his route to a work destina-
tion, instead of backtracking to his regular workstation to obtain those
forms.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 557
notes, which she did. Unlike the notes of English’s March 12
interrogation, which are discussed in some detail later in this
decision, the notes of Johnson’s interrogation did not have a
signature block on each page or any language indicating that
the employee’s signature was required or would constitute con-
firmation of the accuracy of the notes.
At one point during the interview, Hill attempted to clarify a
question, and this led to an exchange in which Hill stated that it
was his right to attempt such clarification and asked whether
Newsome was threatening him with another suspension. New-
some stated that he was “not threatening” but “promising.”10
Nevertheless, Hill stated that he was not prevented from saying
anything at the interrogation and that management did not pre-
vent him from representing employees at any meeting.
2. Analysis
a. Suspension of Hill
The complaint alleges that the Respondent discriminated in
violation of Section 8(a)(3) and (1) by suspending Hill because
of his union and concerted activities and to discourage such
activities. The Respondent defends its action as being justified
by Hill’s conduct while serving as Zeh’s union representative
during the July 22 interrogation. For the reasons discussed
below, I conclude that the violation is shown because Hill was
engaging in protected activity by serving as Zeh’s union repre-
sentative, and because Hill did not, in the course of that pro-
tected activity, engage in conduct that caused him to forfeit the
Act’s protection. Fresenius USA Mfg., 358 NLRB 1261, 1264
(2012).
In NLRB v. J. Weingarten, the United States Supreme Court
held that Section 7 of the Act, and specifically its guarantee of
employees’ right to act in concert for mutual aid and protection,
protects the right of “union representation at investigatory in-
terviews which the employee reasonably believes may result in
discipline against him.” 420 U.S. at 260 and 267. The Court
observed that union representation at such a meeting is valuable
because, inter alia, it “might reasonably be designed to clarify
the issues” in a way that the employee being questioned lacks
the experience or ability to do. Id. at 260 and 262 fn. 7; see
also Pacific Telephone & Telegraph Co., 262 NLRB 1048
(1982) (employer violates the Act by refusing to inform
Weingarten representative or employee of the nature of the
matter being investigated), enfd. in relevant part by 711 F.2d
134 (9th Cir. 1983). In that context, the Court explained, the
union representative is protecting not only the individual being
questioned, “but also the interests of the entire bargaining unit
by exercising vigilance to make certain that the employer does

10 Hill also testified that Newsome repeatedly told him to “shut up”
during the Johnson interrogation. Newsome and Harden both denied
that Newsome said that, and Arnold testified that she did not remember
Newsome doing so. Johnson was not called to testify. Based on my
observation of the demeanor of the witnesses, their testimony, and the
record as a whole, I do not find a basis for crediting Hill over the Re-
spondent’s three witnesses on the question of whether Newsome told
Hill to “shut up.” However, I credit Hill’s testimony regarding New-
some’s statement that he was “not threatening” but “promising” inas-
much as that testimony was facially credible and not directly contra-
dicted.
not initiate or continue a practice of imposing punishment un-
justly.” Weingarten, 420 U.S. at 260. To that end, the
Weingarten representative has the right not only to attend the
interview, but also to provide “advice and active assistance” to
the employee and “cannot be made to sit silently like a mere
observer.” Barnard College, 340 NLRB 934, 935 (2003); see
also Postal Service, 288 NLRB 864, 868 (1988) (employer
violated Sec. 8(a)(1) by indicating to a Weingarten representa-
tive who had been interrupting with questions that he should
“be quiet and only take notes”).
At the same time, the Court attempted to “‘strike a balance
between the right of employer to investigate the conduct of its
employees at a personal interview, and the role of the repre-
sentative present at such an interview.’” Postal Service, 351
NLRB 1226, 1231 (2007), quoting Southwestern Bell Tele-
phone, 251 NLRB 612 (1980). The Court created that balance
by limiting the right to Weingarten representation in a number
of specific ways. The employee’s right is limited in that it only
applies where the employee both requests representation and
reasonably believes the interview may lead to discipline. The
Court also noted that the Weingarten right is limited inasmuch
as an employer who considers the participation of a union rep-
resentative intrusive or unduly adversarial, may lawfully re-
quire the employee to choose “between having an interview
unaccompanied by his representative, or having no interview”
and leaving the employer “free to act on the basis of infor-
mation obtained from other sources.” 420 U.S. at 258–259. In
addition, the Court stated that while a union representative may
attempt to “clarify the facts or suggest other employees who
may have knowledge of them,” the employer is “free to insist”
on not hearing the accounts of others, but only “the employee’s
own account.” Id. at 260. It will upend the balance struck by
the Supreme Court if the Respondent is also given the addition-
al prerogative it seeks here, i.e., to discipline an employee be-
cause he or she provides Weingarten representation.
In this case, Hill was disciplined for actions he took while
engaged in the protected activity of serving as Weingarten rep-
resentative to a unit employee. Zeh requested that Hill repre-
sent her, and the interrogation was one at which the possibility
of disciplinary action was plainly contemplated. This is exactly
the type of situation in which the right to the participation of a
union representative is protected under Weingarten. Neverthe-
less, the Respondent asserts that under the Board’s decision in
Manville Forrest Products, 269 NLRB 390 (1984), I should
find Hill’s participation as Weingarten representative to be
unprotected. In Manville Forrest, the Board held that the em-
ployer lawfully disciplined a union steward who attempted to
prevent three employees from cooperating in an investigation
of suspected misconduct by a coworker. The union steward
told the three employees not to disclose what they had wit-
nessed, but rather to say that they had not seen or heard any-
thing. I conclude that Manville is not relevant to the question
of whether Hill’s service as Weingarten representative was
protected. I begin by stating the obvious, i.e., that in Manville
the Board made no reference to either the Weingarten decision
or employees’ rights under it. It is clear, in fact, that
Weingarten rights were not implicated at all in the Manville
case because the three employees who the union steward at-
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD558
tempted to influence there were not the employee against whom
discipline was contemplated and the decision does not show
that any of the three requested the assistance of the union stew-
ard. That is a far cry from the Weingarten situation, and does
not implicate the interests at issue there of providing an inex-
perienced employee who fears disciplinary action with the as-
sistance of a union representative who can, as Hill was attempt-
ing to do here, clarify issues and otherwise advise the employee
during an investigatory interview.
Of course the fact that that an employee is acting as a
Weingarten representative does not mean that he or she cannot
be disciplined for engaging in conduct in the course of that
representation that is so opprobrious or extreme as to forfeit the
protection of the Act. See Fresenius USA Mfg., supra; Atlantic
Steel Co., 245 NLRB 814 (1979). Under the Board’s decision
in Atlantic Steel, the determination about whether otherwise
protected activity has lost the Act’s protection is based on a
“careful balancing” of the following four factors:
(1) the place of the discussion; (2) the subject matter of the
discussion; (3) the nature of the employee’s outburst; and (4)
whether the outburst was, in any way, provoked by an em-
ployer’s unfair labor practice.
245 NLRB at 816. The Board has cautioned that while an em-
ployer may lawfully discipline an employee engaged in pro-
tected activity for making statements that threaten others with,
for example, physical harm, it may not discipline an employee
for making statements that simply make others annoyed or
uncomfortable. Chartwells, Compass Group, USA, 342 NLRB
1155, 1157 (2004); Alpine Log Homes, 335 NLRB 885, 894
(2001), RCN Corp., 333 NLRB 295, 300 (2001).
After weighing the Atlantic Steel factors, I conclude that the
conduct the Respondent points to does not approach being so
opprobrious as to cause Hill to forfeit the protection of the Act.
His conduct occurred at a meeting that was attended only by
Hill, Zeh, and three representatives of management. In such an
environment, Hill’s statements, even when made in a loud
voice, would not be expected to unduly disrupt the work of
uninvolved employees or undermine the authority of the man-
agers. Therefore, the first Atlantic Steel factor—location—
weighs in favor of finding that Hill’s conduct retained the Act’s
protection. The subject matter of the discussion also supports
continued protection. Hill’s statements during the interview on
July 22 related to the investigation itself. Hill was not shown to
have veered into unrelated and/or improper subjects. Unlike
the union representative in Manville Forrest, supra, upon which
the Respondent relies, Hill was not shown to have tried to per-
suade Zeh to untruthfully deny knowledge of relevant matters.
Rather, he advised her to refrain from answering certain ques-
tions while he attempted to clarify the issues being investigated.
The subject matter of Hill’s statements—i.e., an attempt to
“clarify the issues”—was central to Hill’s role as Weingarten
representative. The third Atlantic Steel factor, “the nature of
the outburst,” also weighs against finding that Hill’s conduct
was so opprobrious as to lose its protected status. Hill was
sometimes loud, but did not threaten anyone either verbally or
physically, or use abusive or otherwise inappropriate language.
The evidence shows that Hill was forceful in his representation
of Zeh, but not that he was unduly adversarial. To the extent
that the interrogation was contentious, this was so because of a
dispute over the extent of the Respondent’s obligation to clarify
the subject matter of the questioning. In addition, the evidence
did not show that Hill took any action to stop Zeh from answer-
ing a question that she, contrary to his advice, sought to answer.
The fourth Atlantic Steel factor looks at whether the “out-
burst” was provoked by an unfair labor practice. Hill’s conduct
in this case was a response to the Respondent’s refusal to clari-
fy the nature of the conduct for which Zeh was being investi-
gated. Although there is some legal support for the proposition
that an employer commits an unfair labor practice by refusing
to inform a Weingarten representative of the nature of the mat-
ter being investigated, see Pacific Telephone & Telegraph,
supra, such a violation was not alleged in this case and I reach
no conclusion as to whether or not the Respondent’s refusal to
further clarify the subject of the investigation amounted to an
unfair labor practice. Assuming that Hill’s conduct was not
provoked by an unfair labor practice, I find that this factor is
either neutral or leaning so slightly in the Respondent’s favor as
to be easily outweighed by the three factors supporting contin-
ued protection. I note that Hill’s statements regarding whether
Zeh should or would answer certain questions, even when fa-
cially addressed to Newsome, were just as much in the nature
of advice to Zeh. Under circumstances where the employee’s
message is directed towards coworkers rather than supervisors,
the Board has held that “the lack of employer provocation nei-
ther weighs in favor of nor against finding the conduct protect-
ed.” Fresenius, supra at 1267. Based on consideration of all
the relevant factors, I find that Hill’s activity as Zeh’s
Weingarten representative was protected activity, and that Hill
did not engage in any conduct in the course of that activity
which, under Atlantic Steel, was sufficiently extreme to deprive
him of the Act’s protection. Therefore, the Respondent violat-
ed Section 8(a)(3) and (1) by suspending Hill for 10 days based
on his representation of Zeh at the July 22, 2011 investigatory
interview.
In its brief, the General Counsel analyzes the allegation re-
garding Hill’s suspension under the burden shifting approach
set forth in Wright Line, 251 NLRB 1083 (1980), enfd. 662
F.2d 899 (1st Cir. 1981), cert denied 455 U.S. 989 (1982), ap-
proved in NLRB v. Transportation Management Corp., 462
U.S. 393 (1983).11 However, it is clear that the Wright Line
analysis “is inapplicable where, as here, an employer undisput-
edly takes action against an employee for engaging in protected
conduct; in such cases, the inquiry is whether the employee’s
actions in the course of that conduct removed the employee
from the protection of the Act.” Fresenius, supra at 1264 fn. 7.
At any rate, I find that even if the record evidence is analyzed
under Wright Line, instead of Atlantic Steel, a violation is
shown.12 In that mode of analysis, the General Counsel bears

11 The Respondent’s legal analysis of Hill’s suspension relies pri-
marily on Manville Forrest Products, supra.
12 The evidence regarding the claim that Hill was unlawfully sus-
pended was fully developed regardless of whether that claim is ana-
lyzed under the Atlantic Steel factors, or under the Wright Line frame-
work.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 559
the initial burden of showing that the Respondent’s decision to
take adverse action against an employee was motivated, at least
in part, by antiunion considerations. Camaco Lorain Mfg.
Plant, 356 NLRB 1182, 1185 (2011). Antiunion animus may
be inferred from the record as a whole, including disparate
treatment and timing. Id.13 If the General Counsel establishes
discriminatory motive, the burden shifts to the employer to
demonstrate that it would have taken the same action absent the
protected conduct. Id.; ADB Utility Contractors, 353 NLRB
166, 166–167 (2008), enf. denied on other grounds, 383 Fed.
Appx. 594 (8th Cir. 2010); Intermet Stevensville, 350 NLRB
1270, 1274–1275 (2007); Senior Citizens Coordinating Coun-
cil, 330 NLRB 1100, 1105 (2000).
In this case, the General Counsel has met the initial burden
of showing that antiunion motivation played a part in the deci-
sion to suspend Hill. The Respondent based that disciplinary
action on Hill’s representation of Zeh pursuant to the protec-
tions set forth in Weingarten, supra. Moreover, Newsome ad-
mitted that the Respondent took the actions it did against Hill to
“send a message to Mr. Hill as well as any other union repre-
sentatives”—not, in other words, to vindicate standards appli-
cable to all employees involved in investigations, and not simp-
ly to mete out appropriate discipline to Hill. I was also struck
by Newsome’s equivocal testimony about whether the suspen-
sion was designed to chill union activity. Rather than assert
that a desire to chill union activity played no part in the Re-
spondent’s suspension decision, Newsome stated that the sus-
pension decision was “not necessarily” an attempt to chill union
representatives’ activity. Although the above evidence is suffi-
cient to establish that antiunion motive played a part in the
Respondent’s decision to suspend Hill, I also find that some
additional support for that finding is provided by evidence of
disparate treatment and timing. The evidence shows that when
Newsome recommended the 10-day suspension for Hill, he was
not aware of the Respondent having imposed so lengthy a sus-
pension on any other employee ever. Moreover, Hill’s suspen-
sion was the first time since Custard became CEO in 2010 that
Custard approved a suspension as long as 10 days. In fact, the
evidence showed that during Custard’s and Newsome’s tenures,
a significantly shorter suspension was issued to an employee
who physically assaulted a coworker, but whose misconduct
was not connected to union or protected activity. Such “dis-
proportionately harsh” punishment “suggest[s] an illicit mo-
tive.” New Era Cap Co., 336 NLRB 526, 527 (2001). Moreo-
ver, the timing of the suspension—during a 2-month period
when Hill was subjected to a barrage of intimidating conduct
by the Respondent—also tends to support the view that a desire
to, in Newsome’s words, “send a message” to “union represent-
atives” was a motivating factor for Hill’s suspension. The Re-

13 The Board has made clear that timing is an important factor in as-
sessing motivation in cases alleging discrimination based on union or
protected activity. See, e.g., LB&B Associates, Inc., 346 NLRB 1025,
1026 (2005), enfd. 232 Fed. Appx. 270 (4th Cir. 2007); Desert Toyota,
346 NLRB 118, 120 (2005); Detroit Paneling Systems, 330 NLRB
1170 (2000), enfd. sub nom. Carolina Holdings, Inc. v. NLRB, 5 Fed.
Appx. 236 (4th Cir. 2001); Bethlehem Temple Learning Center, 330
NLRB 1177, 1178 (2000); American Wire Products, 313 NLRB 989,
994 (1994).
spondent’s conduct against Hill during July and August 2011
included requesting immigration/citizenship status documenta-
tion that it had never previously required from him, requesting
automobile insurance documentation that it had never previous-
ly required from him, investigating Hill for Medicaid fraud
(ultimately finding no evidence of it), and searching Hill’s of-
fice and blocking entry to it with yellow “caution” tape.
The burden therefore shifts to the Respondent to show that it
would have taken the same action for nondiscriminatory rea-
sons absent Hill’s protected conduct. The Respondent argues
that it lawfully took the action because Hill interfered with the
investigation of Zeh. However, as is discussed fully above, the
“interference” pointed to by the Respondent was itself protect-
ed activity under Weingarten. Since the conduct relied on by
the Respondent to justify the discipline was itself protected
activity, that conduct cannot logically meet the Respondent’s
burden of showing that it would have taken the same action
absent Hill’s protected conduct.
For the reasons discussed above, I conclude that the Re-
spondent discriminated in violation of Section 8(a)(3) and (1)
by issuing a 10-day suspension to Hill because of his represen-
tation of Zeh on July 22, 2011.
b. The Respondent investigates Hill for fraud
The General Counsel alleges that the Respondent harassed
Hill in violation of Section 8(a)(1) by launching a Medicaid
fraud investigation against him, searching his office, and block-
ing entry to his office with “caution” tape, all because of Hill’s
representation of Zeh at the July interrogation. An employer
violates Section 8(a)(1) when it subjects an employee to an
investigation, and possible discipline, based on the employee’s
conduct in the course of protected activity. Consolidated Die-
sel Co., 332 NLRB 1019, 1020 (2000), enfd. 263 F.3d 345 (4th
Cir. 2001); see also AM Property Holding Corp., 350 NLRB
998, 1042–1043 (2007) (employer violates Sec. 8(a)(1) and (4)
when, during a Board hearing, it threatened to investigate an
employee-witness’ immigration status). In this case, the Re-
spondent admits that because of Hill’s conduct while serving as
Zeh’s Weingarten representative, it investigated him for Medi-
caid fraud, an action which could have led to discipline if
wrongdoing was found. The investigation included searching
Hill’s office, and blocking the entryway with yellow “caution”
tape. As discussed above, Hill’s representation of Zeh was pro-
tected activity and since Hill did not, in the course of that pro-
tected activity, engage in conduct that caused him to forfeit the
Act’s protection, the Respondent violated the Act by subjecting
him to an investigation and potential discipline based on the
protected activity. Consolidated Diesel, supra; Atlantic Steel,
supra.
As with the violation regarding the Respondent’s suspension
of Hill, the violations regarding the investigation of Hill are
established without reference to the Wright Line burden shifting
analysis since the Respondent indisputably took the action
based on Hill’s conduct while engaged in the protected activity
of serving as Weingarten representative. See Fresenius, supra
at 1264 fn. 7. However, even if the evidence is evaluated under
Wright Line, the violations are established. The General Coun-
sel meets its initial burden of showing that antiunion motivation
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD560
played a part in the challenged investigation for the same rea-
sons as discussed regarding the suspension—i.e., the Respond-
ent expressly took the action based on Hill’s conduct while
acting as Weingarten representative, and Newsome’s testimony
that he took action against Hill in order to “send a message” to
“union representatives.” Evidence of disparate treatment also
suggests to me that antiunion animus motivated the investiga-
tion. Specifically, the testimony showed that before Newsome
searched an employee’s office he generally gave the Union the
opportunity to have a representative present, but that he did not
extend that opportunity to the Union before searching Hill’s
office. See Relco Locomotives, Inc., 358 NLRB 298, 311
(2012) (evidence of “departures from past practices” supports
an inference of “animus and discriminatory motivation.”)
In addition, the evidence showed that although the Respond-
ent has searched employee offices before, Hill’s was the first to
which the Respondent blocked entry with yellow caution tape.
That action would reasonably discourage other union activity
by showing that such activity might lead to an investigation and
to the employee’s office being treated like a crime scene. The
Respondent has not met its responsive burden under Wright
Line of showing that it would have investigated Hill for Medi-
caid fraud even absent his protected activity. Indeed, the Re-
spondent admits that it investigated Hill because of his conduct
while serving as Zeh’s Weingarten representative—conduct
which, as discussed above, was protected by the Act. I also
reject, as a matter of both fact and law, the Respondent’s de-
fense that Hill’s zealous representation of Zeh reasonably
caused the Company to fear that Hill was involved in Zeh’s
suspected fraud. The evidence shows that Hill worked on the
Respondent’s intensive team, while Zeh worked for the MDC
unit. The Respondent does not attempt to explain how or why
Hill would have involved himself in the billing and timekeep-
ing fraud of an employee in another group. Moreover, permit-
ting an employer to launch an investigation against a
Weingarten representative just because the representative is
more zealous in carrying out his Weingarten duties than the
employer is comfortable with would have a profound chilling
effect on such representation and would unacceptably under-
mine the rights guaranteed by Weingarten. See Chartwells, 342
NLRB at 1157 (employer may not lawfully discipline an em-
ployee engaged in protected activity simply because that activi-
ty makes others annoyed or uncomfortable).
The Respondent makes a number of arguments against find-
ing that its investigation of Hill violated the Act. First it argues
that none of the actions it took constitute adverse action. How-
ever, when the allegation is that an employer attempted to im-
properly discourage Section 7 activity by harassing employees
in violation of Section 8(a)(1)14 it is not necessary, as it would
be in the case of an 8(a)(3) allegation, to show adverse action in
the sense of discipline or other steps that affect the discrimi-
natee’s tenure or terms of employment. It is enough that, be-
cause of his or her protected activity, the individual was sub-
jected to an investigation that could have led to discipline. Con-

14 Sec. 8(a)(1) of the Act makes it an unfair labor practice for an
employer “to interfere with, restrain, or coerce employees in the exer-
cise of” the rights to engage in protected union and concerted activity.
solidated Diesel, 332 NLRB at 1020; see also American Red-
Cross Missouri-Illinois Blood Services Region, 347 NLRB 347,
349 (2006) (applying Wright Line analysis and finding that
employer violated Sec. 8(a)(1) when it subjected a union sup-
porter to a lengthy meeting with several managers who read a
manual aloud and asked the union supporter questions). The
Respondent also argues that investigating possible Medicaid
fraud and searching employees’ offices were actions it had a
right to do and had done numerous times in the past. That may
be true, but the fact that an employer has a legitimate policy
allowing it to investigate employees does not mean that it may
investigate them because they engage in protected activity.
Consolidated Diesel, 332 NLRB at 1020.
I find that the Respondent violated Section 8(a)(1) in about
August 2011 by investigating Hill for Medicaid fraud, search-
ing his office, and blocking entry to his office, all because of
his protected activity while serving as Weingarten representa-
tive for Zeh on July 22.
c. Discharge threats
The General Counsel alleges that the Respondent also violat-
ed Section 8(a)(1) during the July 22, 2011 investigatory inter-
view by threatening Hill and Zeh with discharge. As discussed
above, the evidence does not establish, as a factual matter, that
the Respondent threatened Hill with discharge during that in-
terview. The evidence regarding threats to Zeh is another mat-
ter. During the course of the July 22 interview, Newsome stat-
ed that if Zeh continued to follow Hill’s advice and refuse to
answer questions the Respondent would have to discharge her.
I find that the Respondent violated the Act by making that
statement. Under Weingarten, an employee, as a condition of
submitting to an interview that may result in discipline, is enti-
tled to information about the nature of the matter being investi-
gated. Pacific Telephone & Telegraph Co., 262 NLRB at 1048.
The Respondent improperly interfered with that right by threat-
ening to discharge Zeh for attempting to exercise it. Arguably
under Weingarten, the Respondent would have been acting
within its rights if Newsome had simply said, as he did at an-
other point during the interview, that if Zeh followed Hill’s
advice not to answer certain questions the Respondent would
make a decision based on the information it obtained from oth-
er sources. Weingarten, 420 U.S. at 258–259 (Employer may
lawfully require the employee to choose “between having an
interview unaccompanied by his representative, or having no
interview,” and leaving the employer “free to act on the basis of
information obtained from other sources.”). However, New-
some went further in that he did not merely state that the Re-
spondent would base a decision about discipline on information
from other sources, but also threatened to discharge her for
attempting to clarify the subject of the investigation pursuant to
Weingarten.
I find that the Respondent violated Section 8(a)(1) by threat-
ening Zeh with discharge at the July 22, 2011 investigatory
interview.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 561
d. Request for documentation of Hill’s
immigration status
Hill is a longtime employee of the Respondent and a United
States citizen. The evidence shows that in a July 18, 2011
email, the Respondent directed Hill to, by the following day,
provide the Respondent with a copy of his social security card
and birth certificate in order to document his immigration sta-
tus. The General Counsel alleges that the Respondent violated
Section 8(a)(1) on July 18, 2011, by discriminatorily requesting
this information from Hill because he engaged in union and/or
protected concerted activity. Since this allegation turns on
questions of the Respondent’s motivation for its action, the
Wright Line mode of analysis is applicable. American Red
Cross Missouri-Illinois Blood Services Region, 347 NLRB at
349 (“The Board applies the Wright Line framework to alleged
violations of Section 8(a)(1) that turn on employer motiva-
tion.”). The General Counsel may meet its initial burden of
showing that antiunion motivation played a part in the decision
by showing that: (1) the employee engaged in union or other
protected activity, (2) the employer knew of such activities, and
(3) the employer harbored animosity towards the Union or un-
ion activity. ADB Utility Contractors, supra; Intermet Stevens-
ville, supra; Senior Citizens Coordinating Council, supra.
The first two elements of the General Counsel’s initial show-
ing are met here since Hill was one of four union delegates, he
filed grievances on behalf of unit employees, he represented
employees during multiple employer investigations, and he was
a member of the union bargaining committee for a new con-
tract—all activities about which the Respondent undoubtedly
was aware. I also find that the third element of the General
Counsel’s initial burden—that the Respondent bore antiunion
animus—was shown. As discussed above, at approximately the
same time as the Respondent requested Hill’s immigration
documentation, the Respondent unlawfully suspended Hill in
order to “send a message” to Hill and other union representa-
tives. The Respondent also discriminatorily launched a fraud
investigation against Hill. I find that this contemporaneous,
unlawful, antiunion conduct demonstrates that the Respondent
bore animus towards Hill’s union activity and was engaged in a
campaign to chill that activity. The General Counsel has met
its initial burden.
Since the General Counsel has made the required initial
showing, the burden shifts to the Respondent to show that it
would have taken the same action even absent Hill’s protected
activity. Harden claimed that the Respondent requested the
information from Hill as part of a general audit of employees’
immigration documentation and that the audit was motivated by
warnings from an industry group and by concern that an outside
funding source was planning to evaluate the Respondent. I find
that this nondiscriminatory justification for the Respondent’s
action is not credible based on the record as a whole. I note,
first, that the testimony was very vague regarding the commu-
nications that supposedly caused the Respondent to perform an
audit of the immigration/citizenship documentation of 400 em-
ployees. Harden did not identify either the industry group or
the outside funding source, nor did she pinpoint when the Re-
spondent supposedly received the referenced warning and in-
formation. Second, the evidence shows that the Respondent’s
own policies on immigration documentation require it to obtain
documentation of immigration/citizenship status from new and
rehired employees, but not from individuals who, like Hill, are
incumbent employees. Third, and most telling, is the fact that
at the time when the Respondent requested the immigra-
tion/citizenship documentation from Hill, it had not requested
such documentation from a single one of the hundreds of other
employees who were covered by the supposed audit. Indeed it
was not until after Hill demanded to know why the Respondent
was requesting the information from him that the Respondent
made a similar request to any other employee. Rias, the em-
ployee who performed the audit could not explain why this was
so. Indeed, her account of the audit process was entirely at
odds with Hill receiving the first request. Specifically, Rias
testified that she performed the audit in alphabetical order,
using an alphabetical list provided to her by Harden. However,
after requesting the documentation from Hill, Rias made similar
requests to seven other employees whose names came before
Hill’s alphabetically. In addition, the evidence showed that as
part of the audit, the Respondent requested information from
several individuals whose documentation was already complete
and verified. These anomalies were not explained by any of the
Respondent’s witnesses. Based on the above evidence, I find
that the Respondent has failed to show that it would have asked
Hill to provide documentation regarding his immigra-
tion/citizen-ship status on July 18, 2011, if not for its antiunion
motivation. Rather the evidence supports a reasonable infer-
ence that the Respondent singled Hill out, and when questions
arose about its action, hastily requested information from others
in hopes of creating the appearance that management was act-
ing pursuant to a general, nondiscriminatory, audit.15
I find that the Respondent violated Section 8(a)(1) on July
18, 2011, when, because of Hill’s union and protected concert-
ed activities it required him to provide documentation to con-
firm his immigration and/or citizenship status.
e. Request that Hill provide automobile insurance
declarations pPage
Newsome is the official who oversees employee compliance
with the Respondent’s requirement that employees provide
evidence of automobile insurance. On August 2, 2011—less
than 2 weeks after Hill served as Weingarten representative for
Zeh, the Respondent, by administrative assistant Summers,
required Hill to supply it with the automobile insurance decla-
rations page showing that the insurance covered him. For many
years prior to this, including the approximately 4 years during
which Summers had been responsible for requesting the neces-
sary documentation, the Respondent always accepted the auto-

15 For the same reason discussed with respect to the Respondent’s
discriminatory investigation of Hill, I reject the Respondent’s conten-
tion that its documentation requests to Hill, even if discriminatory, were
not “adverse actions” and therefore cannot be found to violate the Act.
An employer’s discriminatory conduct need not rise to the level of an
adverse action in order to constitute a violation of Sec. 8(a)(1). See,
e.g., AM Property Holding Corp., 350 NLRB at 1043, American Red-
Cross Missouri-Illinois Blood Services Region, 347 NLRB at 349, and
Consolidated Diesel, 332 NLRB at 1020.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD562
mobile insurance card submitted by Hill as adequate proof of
current insurance.
I find that the evidence presented meets the General Coun-
sel’s initial Wright Line burden of showing that the Respondent
required Hill to provide a copy of the insurance declarations
page, at least in part, because of antiunion animus. This is
based on much of the same evidence that was discussed above
regarding Respondent’s unlawful suspension and investigation
of Hill, and its unlawful requirement that he provide documen-
tation of his immigration/citizenship status. In particular, the
record shows that the Respondent was aware of Hill’s activities
on behalf of the Union and had decided to “send a message”
about such activities to union representatives. In addition, the
suspicious timing of the Respondent’s departure from its prior
practice—occurring less than 2 weeks after Hill’s protected
activity during Newsome’s contentious interrogation of Zeh—
points to an unlawful motive to chill employees’ union and
protected concerted activity. See, supra, footnote 13. This is
especially true given that, as discussed above, the Respondent
has demonstrated a willingness to punish Hill for that protected
activity by suspending and investigating him.
The Respondent has failed to meet its responsive burden un-
der Wright Line of showing that it would have required Hill to
produce the insurance declarations page absent antiunion moti-
vation. Indeed, as noted in the findings of fact above, neither
Newsome nor Summers categorically denied that Hill was be-
ing singled out for additional scrutiny because of his protected
activity. Moreover, the Respondent does not explain why it
departed from its years-long practice of accepting Hill’s insur-
ance card as adequate documentation of coverage. This unex-
plained departure from past practice, coming when it did, sup-
ports an inference of animus and discriminatory motivation.
See Relco Locomotives, Inc., 358 NLRB 298, 311. I recognize
that an employer whose employees operate private vehicles as
part of their job duties may have a legitimate interest in con-
firming that those employees are covered by automobile insur-
ance, but given the record here I find that the Respondent did
not make the request for Hill’s insurance declaration page
based on such interest, but rather based on its hostility towards,
and desire to discourage, Hill’s union and protected concerted
activities.
I find that the Respondent violated Section 8(a)(1) on August
2, 2011, when, because of Hill’s union and protected concerted
activities, it required him to provide the declaration pages for
his automobile insurance.
f. Denial of access to the Respondent’s facilities
The General Counsel alleges that the Respondent violated
Section 8(a)(1) when, upon Hill’s return from the 10-day sus-
pension, management restricted his ability to access facilities of
the Respondent other than the one where his workstation was
located. The Respondent operates from approximately 12 build-
ings in the Cleveland area and the evidence shows that, prior to
Hill’s suspension, Hill and other union representatives were
permitted to freely access any of the Respondent’s facilities.
When he returned from his suspension, Hill attempted to enter
the Respondent’s facility at St. Clair, Ohio, which was not the
facility where he had his office. Hill was met at the St. Clair
facility by his supervisor, who refused to allow him to enter.
When Custard learned about this incident he directed Newsome
to issue a memorandum to the Union stating that the Respond-
ent would begin enforcing restrictions on employee access to
facilities other than the one to which they were assigned. Hill is
now permitted to access only the facility where his workstation
is located.
I conclude that the evidence meets the General Counsel’s ini-
tial Wright Line burden. As discussed above, the Respondent
was aware of Hill’s various activities on behalf of the Union
and shortly before announcing the new restriction, it had taken
unlawful action against Hill to punish, and discourage, those
protected activities. In addition, the timing of the Respond-
ent’s decision to limit employee access to its facilities is suspi-
cious, coming as it did at the end of the Respondent’s unlawful
suspension of Hill and indisputably triggered by Hill’s attempt
to enter the Respondent’s St. Clair facility. See, supra, footnote
13.
I find that the Respondent has not met its responsive burden
of showing that it would have imposed the access restrictions if
not for the antiunion motivation. The Respondent attempts to
carry that burden by referencing company policy number 6049,
which, it asserts, prohibits employees from going to facilities
other than the one to which they have been assigned unless a
client is at the other facility. However, that policy states no
such prohibition. See, supra, footnote 9. Moreover, even as-
suming that such a prohibition existed, Custard himself conced-
ed that it was not being enforced, and that the resumption of
enforcement of limits to access was triggered by Hill’s attempt
to enter the St. Clair facility. The Respondent’s action in dis-
criminatorily imposing restrictions on Hill because of his union
and concerted protected activities would reasonably be ex-
pected to discourage Hill’s, and other employees’, exercise of
their Section 7 rights. This is especially true when considered
in the context of the Respondent’s extensive campaign to chill
Hill’s protected activities.
I find that the Respondent discriminated in violation of Sec-
tion 8(a)(1) when, after Hill’s suspension, it restricted him from
entering any of the Respondent’s facilities with the exception of
the one where his workstation was located.
C. Alleged 8(a)(5) and (1) Violation Based
on Gift Card Incentive
The complaint alleges that the Respondent violated Section
8(a)(5) and (1) when on about January 31, 2012, it unilaterally
implemented an incentive award program, and dealt directly
with unit employees regarding that program.
1. Facts
The prior collective-bargaining agreement between the par-
ties provided for a companywide incentive program under
which employees would receive payments for reaching speci-
fied productivity goals. Apart from that incentive program, but
while it was in effect, Yvette Edwards, a supervisor with the
Respondent, would sometimes give the 15 unit employees who
she supervised small gifts—including toiletry products and gift
cards. The record does not firmly establish the cost range for
these gifts, but the information that was provided showed gifts
costing between about $4 and $6 per employee. Edwards paid
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 563
for these gifts using her own money and, on at least one occa-
sion, she informed the employees of this. Edwards sometimes
gave the gifts to all her supervisees, but in one instance she
offered the gift only to those who succeeded in reaching a supe-
rior productivity level. Edwards did not provide the Union with
notice or an opportunity to bargain before making these gifts.
The companywide incentive plan was discontinued when the
current collective-bargaining agreement went into effect on
November 1, 2011. Moreover, a memorandum of understand-
ing executed as part of the agreement states that “[b]efore initi-
ating a new incentive plan management will discuss the provi-
sions of the plan before its implementation with the Union
leadership.” The record shows that in about January 2012,
while no companywide incentive plan was in effect, Edwards
informed her supervisees that any of them who reached a
monthly benchmark of 110 productive hours (a level 10 hours
above the standard requirement) would receive a $25 Visa gift
card. Initially, Edwards proposed a lower dollar amount for the
gift card, but after discussions with the employees she raised it
to $25. One employee reached the 110-hour benchmark and
Edwards provided that employee with a $25 gift card. Under
the companywide incentive plan that the parties recently agreed
to discontinue, employees would have qualified for employer-
provided incentive payments if they reached the same 110-hour
benchmark. Prior to offering and dispensing the $25 gift card,
Edwards did not provide the Union with notice or an opportuni-
ty to bargain. She testified that she offered the card because of
her perception that morale was low among her supervisees, and
that she offered it without consulting with any other company
official.
Edwards participated in the bargaining for the current
agreement and was aware that there was no longer a negotiated
companywide incentive plan. Edwards own performance is
evaluated based in part on whether her team reaches productivi-
ty goals.
2. Analysis
The General Counsel alleges that Edwards’ conduct violated
Section 8(a)(5) and (1) of the Act because she made a unilateral
change without prior notice to the Union and because she dealt
directly with bargaining unit employees. An employer violates
Section 8(a)(5) and (1) of the Act when it makes a unilateral
change regarding a mandatory subject of bargaining. NLRB v.
Katz, 369 U.S. 736 (1962); Whitesell Corp., 357 NLRB 1119,
1171 (2011); Ivy Steel & Wire, Inc., 346 NLRB 404, 419
(2006); Mercy Hospital of Buffalo, 311 NLRB 869, 873–874
(1993); Associated Services for the Blind, 299 NLRB 1150,
1164–1165 (1990). Wage incentive programs are a mandatory
subject of bargaining. Johnson-Bateman Co., 295 NLRB 180,
182 (1989). Nevertheless, an employer may dispense “mere
gifts” to employees without bargaining, where those gifts are
given to all employees without regard to performance or pro-
duction, and are unrelated to wages or other employment fac-
tors. North American Pipe Corp., 347 NLRB 836, 837–838
(2006); Benchmark Industries, 270 NLRB 22 (1984), affd. 760
F.2d 267 (5th Cir. 1985).
In this case, Edwards offered the Visa card only to the em-
ployees who reached a previously stated productivity bench-
mark, and thus it does not qualify, under North American Pipe
and Benchmark Industries, as a “mere gift” about which bar-
gaining is not required. I note, moreover, that the Respondent
has not shown that the gift was a continuation of the status quo.
Although, Edwards had previously given various items to her
supervisees, the record does not show that any of those were
worth more than a fraction of the value of the Visa card or were
linked to the same 110-hour productivity benchmark. Indeed,
Edwards’ prior rewards to employees were shown to be linked
to performance or productivity in only a single instance. Even
if one assumes that Edwards’ prior performance-related reward
was substantially the same as the Visa card awarded here, a
single prior incentive award would not be enough to establish
the existence of status quo under which the Visa card incentive
award in this case could fall. An established practice permit-
ting future actions exists only where the practice is longstand-
ing. Covanta Energy Corp., 356 NLRB 706, 715 at fn. 19
(2011). I note, moreover, that the Visa card’s higher value and
the productivity benchmark for obtaining it indicate that, if
anything, Edwards’ action was not a valid continuation of her
prior gift giving, but an attempt to replace the companywide
incentive plan that was linked to the same monthly benchmark,
but which the parties had agreed to discontinue under the col-
lective-bargaining agreement. Before introducing the new
incentive program, the Respondent did not give the Union no-
tice and an opportunity to bargain nor did it, as the memoran-
dum of understanding required, “discuss” the change with the
union leadership.16
For the reasons discussed above, I find that the Respondent,
by Edwards, violated Section 8(a)(5) and (1), in or about Janu-
ary 2012, by implementing a new incentive program for unit
employees without providing the Union with notice and an
opportunity to bargain.
In addition, I find that Edwards’ action violated Section
8(a)(5) and (1) because she dealt directly with employees about
the new incentive program. As noted above, Edwards had orig-
inally offered a lower dollar amount for the gift card, but after
employees asked for higher values, Edwards agreed to increase
the dollar amount. The Union was not included in these dis-
cussions. Direct dealing in violation of Section 8(a)(5) and (1)
is shown where the Respondent communicates with represented
employees for the purpose of establishing conditions or making
changes regarding a mandatory subject of bargaining and does
so to the exclusion of the Union. Permanente Medical Group,
332 NLRB 1143, 1144–1145 (2000); Southern California Gas
Co., 316 NLRB 979, 982 (1995); see also Allied Signal, Inc.,
307 NLRB 752, 753 (1992) (“Direct dealing need not take the

16 The Respondent states that it should not be required to provide
the Union with notice and opportunity to bargain regarding the new
incentive program, but only to notify and discuss it with the Union as
required by the memorandum of understanding. Although the memo-
randum requires the Respondent to discuss such a change with the
Union, it does not include any management-rights language that re-
lieves the Respondent of also complying with its statutory obligation to
bargain. Thus, I conclude that the contractual requirement that the
Respondent discuss incentive plans with the Union is in addition to, not
instead of, the statutory requirement that the Respondent give the Un-
ion notice and an opportunity to bargain.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD564
form of actual bargaining.”). That is what Edwards did in this
case, and thus her actions violated Section 8(a)(5) and (1) for
that reason as well.
D. Alleged 8(a)(5) and (1) Violation Based on Assignment
of Nonmedicaid Caseload
The complaint alleges that, in about March 2012, the Re-
spondent violated Section 8(a)(5) and (1) when, without the
Union’s consent, it failed to continue in effect all the terms and
conditions of the collective-bargaining agreement by involun-
tarily reassigning unit employees to the new position of non-
Medicaid funded caseworker.
1. Facts
The Respondent’s caseworkers assist clients with functions
that those clients, due to mental illness, are unable to perform
on their own. This assistance includes helping clients to, inter
alia, take medications, make/obtain adequate meals, shower or
bathe regularly, find housing, keep medical or mental health
appointments, and obtain various community services and ben-
efits. The written job description for the caseworker position
lists the following as “essential duties and responsibilities” of
the position: “treatment/service planning”; “crisis stabiliza-
tion”; “family and significant other support”; “individual inter-
ventions, symptom monitoring, and self-management”; “pro-
curement and maintenance of essential community resources”;
“hospital-based interventions”; “client self determination”;
“community outreach and accessibility”; “record keeping and
documentation”; “supervision and team meetings.” Procure-
ment and maintenance of essential community resources is
further defined in the job description as: “Provides direct assis-
tance in obtaining and retaining community resources that in-
clude entitlements (Medicaid, Medicare, etc.), housing, voca-
tional training, food, and other basic resources. Helps clients to
access resources from other agencies and organizations. Makes
referrals, ascertains linkage, and advocates for resources when
barriers are encountered.”
The Respondent is reimbursed for the services provided by
its caseworkers based on the documentation of billable services
that the caseworkers submit. The single largest source of reim-
bursement is Medicaid insurance, however, some of the Re-
spondent’s clients have not been determined to be Medicaid
eligible and the budget for providing services to such clients
must come from other sources. The Respondent can exhaust
the annual budget for these non-Medicaid clients before the end
of the year. In one recent year, the Respondent actually ex-
ceeded its non-Medicaid budget by about $100,000. In an ef-
fort to avoid exceeding its non-Medicaid budget, the Respond-
ent tracks how much of the annual non-Medicaid budget has
been exhausted, and, if necessary, take steps to ration the case-
worker services it provides to non-Medicaid clients.
Prior to March 2012, the Respondent’s Medicaid and non-
Medicaid cases were spread among the caseworkers. The
number of Medicaid clients far outnumbers the number of non-
Medicaid clients17 and the record indicates that the non-
Medicaid clients constituted a relatively small portion of the

17 The Respondent has about 6000 clients and about 700 of those are
non-Medicaid.
approximately 35 to 50 clients assigned to each caseworker
prior to March 2012. At a February 13, 2012 meeting between
labor and management, the Respondent announced its intention
begin assigning nearly all of the non-Medicaid cases to eight
caseworkers who would work almost exclusively with non-
Medicaid clients. The Respondent’s hope was that by concen-
trating the non-Medicaid work with this small group of case-
workers, it would be possible to better monitor and manage the
budget for non-Medicaid clients. Hill was present at the Febru-
ary 13 meeting and took the position that by reassigning some
unit employees from mixed Medicaid/non-Medicaid caseloads
to exclusively non-Medicaid caseloads, the Respondent was
creating the new position of non-Medicaid caseworker and
should fill that position using the posting procedure that is set
forth in the collective-bargaining agreement. Hill testified that
it is important to treat this as a new position because, under
applicable contract provisions, an employee who switches to a
new position with the Respondent has the right to return to the
prior position if he or she fails to perform satisfactorily in the
new position during a probationary period. However, an em-
ployee who is assigned different work, but not a new position,
may be terminated for failure to perform that assignment ade-
quately, without having the right to return to his or her prior
assignment. At the February 13 meeting, Management Official
Edwards responded to Hill’s concerns by stating that “it wasn’t
a new position, that they would be providing the same services,
it’s just the payer source is different” meaning that the services
would be paid for out of a “different pot of money.” Brown
was also present and expressed the view that the Respondent
did not have to post the non-Medicaid assignment because it
was not a new position. At trial, Custard testified that whether
clients are Medicaid or non-Medicaid is just a matter of the
funding source, and does not change the caseworkers’ duties or
responsibilities with respect to their clients.
Starting sometime in March, the Respondent began assigning
non-Medicaid cases to a group of approximately five to eight
caseworkers, and did so without posting the assignment as a
new position, or giving the Union an opportunity to bargain
over the pay these employees would receive or any other aspect
of the assignment. One or more of these caseworkers volun-
teered for the non-Medicaid caseload, but the Respondent also
assigned the new caseload to other caseworkers who had not
volunteered. The compensation and benefits received by these
caseworkers remained the same.
Several contract provisions are relevant to the question of
whether the Respondent had the authority to assign the non-
Medicaid caseloads in the manner that it did. The collective-
bargaining agreement18 includes a management rights provision
that has the following language:
Except as limited by the terms of the Agreement, the exclu-
sive rights of management include but are not limited to the
right to hire, layoff, promote, assign duties to, transfer, disci-
pline or dismiss employees, to introduce new, or improved
methods or facilities, to contract work out, and to carry out the
ordinary and customary functions of management.

18 The collective-bargaining agreement is effective by its terms from
November 1, 2011, until October 31, 2014.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 565
All the rights, power, discretion and authority possessed by
the Employer not inconsistent with this Agreement are re-
tained by the Employer and remain exclusively and without
limitation within the rights of the Employer.
(R. Exh. 19 at p. 10, sec. 3.1.) The agreement also states that
“[i]f the Employer substantially increases the job responsibili-
ties of an existing bargaining unit position, the employer and
the Union shall renegotiate the rate of pay for that job.” Id. at
p. 12, sec. 4.1. The contract provision regarding the posting of
positions requires that the Respondent post job openings for a
period of at least 10 days during which employees may apply
for the position. Employees are to be considered based on sen-
iority, skill, and other qualifications and, if selected, have the
right to return to their former position if they fail to perform the
new position adequately. Id. at p. 18, sec. 6.2.
The evidence showed that the caseworkers who were reas-
signed to the non-Medicaid caseloads continued to perform all
of the same “essential duties and responsibilities” that they
performed before the reassignment. However, the evidence
also showed that the portion of their time that those casework-
ers spent on some of those duties changed. Most notably, the
amount of time that the caseworkers spent helping employees
procure essential community resources—and in particular qual-
ifying for entitlement to Medicaid, Social Security, and other
benefits—was significantly greater for caseworkers assigned to
the non-Medicaid caseload than it was for those assigned to a
Medicaid or mixed caseload. This was so because most of the
Medicaid clients, unlike the non-Medicaid clients, have already
secured the relevant benefits. Hill contends that this change
was so significant that the non-Medicaid caseworkers were
taking on the work of the staff of the Respondent’s entitlements
department—a group of employees that focuses on obtaining
Medicaid and other funding for clients. The evidence showed
that, prior to the creation of the non-Medicaid assignment, em-
ployees in the entitlements department would meet with case-
workers on an individual basis to facilitate efforts to obtain
various benefits for each caseworkers’ relatively few non-
Medicaid clients. As mixed-caseload caseworkers, employees
were also required to attend supervisory team meetings. After
the creation of the non-Medicaid caseload, the Respondent
began requiring all of the non-Medicaid caseworkers to attend
“collaboration team” meetings with staff of the entitlements
department. The purpose of these meetings, like the individual
meetings between caseworkers and staff from the entitlements
department, was to facilitate efforts to obtain Medicaid and
other entitlements for eligible non-Medicaid clients. These bi-
weekly meetings lasted 2 to 3 hours and the non-Medicaid
caseworkers were the only caseworkers required to attend. In
addition to attending the collaboration team meetings, the non-
Medicaid caseworkers spent significant amounts of time setting
up the appointments that were necessary when seeking Medi-
caid or other benefits. The evidence indicates that, prior to
creation of the non-Medicaid assignment, it was already part of
the caseworkers’ duties to arrange appointments and help the
clients keep those appointments. However, these duties be-
came a larger part of the job for the caseworkers who were
assigned non-Medicaid caseloads.
The evidence showed that the number of clients assigned to
each non-Medicaid caseworker was significantly higher than
the number assigned to each caseworker who had a mixed case-
load. Non-Medicaid caseworkers are each assigned approxi-
mately 60 to 90 clients, as opposed to the 35 to 50 clients typi-
cally assigned to a caseworker with a mixed caseload.19 Cus-
tard acknowledged that the non-Medicaid caseworkers had a
larger number of cases, but testified that the larger caseload did
not equate with a significant increase in responsibilities because
the Respondent does not “look at whether you’ve seen every-
body in your caseload.” David Brown, the Respondent’s direc-
tor of adult behavioral health special services, stated that the
larger caseload was not a significant increase in responsibilities.
This was so, he said: “Because the needs of the client dictate
and [the caseworkers] are doing the same thing. So, within the
course of the day, it’s not going to be any more or less.
They’re going to do what the needs of the client are for that
day.” Brown stated that, as a caseworker, one is expected to
provide “service to all the clients on your caseload.”
Audrey Danley, a union representative who volunteered for
the non-Medicaid caseload assignment, testified that, in fact,
her responsibilities have increased significantly as a result of
taking that assignment. She was responsible for 35 to 40 cli-
ents when she had a mixed caseload, but at the time of trial, as
a non-Medicaid caseworker, she had 74 clients. Danley de-
scribed the non-Medicaid caseload as “overwhelming” and
stated that she works more paid overtime than before the as-
signment. While she described her work as a non-Medicaid
caseworker as “overwhelming,” this does not show a change in
the demands placed on her inasmuch as she also described her-
self as being “overwhelmed” when she was handling the Medi-
caid caseload. In fact, she testified that she “volunteered” for
the non-Medicaid caseload “[b]ecause, at that time, I was
overwhelmed with working with Medicaids, and I wanted a
change.” (Tr. 63.) The collective-bargaining agreement pro-
vides that authorized overtime is compensated at one and half
times the regular rate of pay. (R. Exh. 19 at p. 16, sec. 5.2.)
No other non-Medicaid caseworker testified that his or her
work became more burdensome as a result of being assigned
the non-Medicaid caseload. The record evidence does not
show whether any non-Medicaid caseworker other than Danley
experienced an increase in overtime work, and also does not
show by how many hours Danley’s overtime increased.
Danley testified that the non-Medicaid clients are the “most
needy, because they have no benefits, they have no support
system,” whereas the clients who have qualified for Medicaid
are in a better situation because they are already receiving as-
sistance and generally have housing and a means of transporta-

19 The Respondent points out that prior to the creation of the non-
Medicaid caseworker assignment, there was already a significant
amount of variation in the number of cases that were assigned to indi-
vidual caseworkers. These differences were based on the experience
and skill of the particular caseworker as well as on the need levels of
the clients assigned to that caseworker. However, this variation oc-
curred within the approximately 35 to 50 case range described above,
and the evidence shows that the Respondent made a decision that the
non-Medicaid caseworkers would have caseloads in the 60 to 90 case
range.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD566
tion. Contrary testimony was provided by Edwards, who denied
that the non-Medicaid clients generally require more assistance
than the Medicaid clients. She testified that the Respondent
rates all clients on a scale of one to five, with a score of one
indicating the lowest need level and five indicating the highest.
According to Edwards, the non-Medicaid clients, like Medicaid
clients, are generally rated in the three to four range. I found
Edwards’ unrebutted testimony that the need ratings for the two
groups are both in the three to four range more specific, objec-
tive, and at least as credible as Danley’s more impressionistic
testimony that the non-Medicaid clients were the “most needy.”
I find, therefore, that the evidence does not establish that the
non-Medicaid clients generally have a higher level of need than
the Medicaid clients.
2. Analysis
The General Counsel argues that the Respondent deviated
from the collective-bargaining agreement in violation of Sec-
tion 8(a)(5) and (1) of the Act by filling non-Medicaid case-
worker positions without following the job posting provisions
of the agreement. Under well-established Board precedent, an
employer who is party to an existing collective-bargaining
agreement violates Section 8(a)(5) and (1) of the Act by deviat-
ing from, or modifying, the terms and conditions of employ-
ment established by that agreement without obtaining the con-
sent of the union. Hospital San Carlos Borromeo, 355 NLRB
153, 158 (2010), citing Bonnell/Tredegar Industries, 313
NLRB 789, 790 (1994); A.T. Electric Construction Corp., 338
NLRB 340, 344 (2002). The General Counsel has the burden
of showing, by a preponderance of the evidence, that the Re-
spondent made a change that was material and substantial. Am-
persand Publishing, LLC, 358 NLRB 1415, 1442 (2012);
Fremont Medical Center, 357 NLRB 1899, 1904 (2011).
I find that the General Counsel has failed to meet its burden
of showing that the Respondent deviated from the collective-
bargaining agreement when it assigned non-Medicaid caseloads
to caseworkers. The collective-bargaining agreement contains
a management-rights provision that gives the Respondent ex-
clusive rights to assign duties to caseworkers. By agreeing to
that provision, the Union conferred on the employer the power
to alter assignments unilaterally. See Cincinnati Paperboard,
339 NLRB 1079 (2003) (contract provision that gives the em-
ployer sole responsibility to schedule and assign work, confers
upon employer the power to unilaterally change its shift ex-
change policy); United Technologies Corp., 300 NLRB 902
(1990) (by agreeing to management-rights clause giving em-
ployer sole right to determine shift schedules and hours of
work, the union waived its right to bargain over employer’s
decision to increase overtime shift from 5 to 8 hours). There
was credible testimony that the Respondent has, in the past,
managed its caseload by assigning cases to caseworkers as it
sees fit. The record did not show that case assignments have
been subject to bargaining at any point since the adoption of the
management-rights provision.
The General Counsel argues that the non-Medicaid caseload
assignment was a “position,” not merely the assignment of
cases, and therefore had to be filled using the contractual post-
ing procedure. Based on the record here, I find that the Re-
spondent’s action is more reasonably characterized as the as-
signment of duties, than as the creation of a position or open-
ing. The evidence indicates that the Respondent redistributed
the existing caseload among the pool of caseworkers who were
already handling that caseload—not that it added any types of
cases to the total caseload or that that it increased (or de-
creased) the number of caseworkers who were handling that
caseload.
It is true that the contractual provision permitting the Re-
spondent to assign work without bargaining is limited by an-
other contract provision which states that if management “sub-
stantially increases the job responsibilities of an existing bar-
gaining unit position” it must renegotiate the rate of pay. In
this instance, however, the record does not support finding that
the obligation to renegotiate pay was triggered. The evidence
shows that the caseworkers who were assigned to the non-
Medicaid caseloads continued to perform all of the same “es-
sential duties and responsibilities” that they had performed
previously, and does not show that they began doing any work
that fell outside the scope of those duties and responsibilities.
The most significant difference is that the caseworkers who
have been assigned the non-Medicaid caseloads spend a more
significant portion of their time attempting to qualify clients for
Medicaid insurance and other entitlements or sources of fund-
ing. The non-Medicaid caseworkers’ efforts to obtain these
benefits for clients include participation in compulsory biweek-
ly collaboration meetings with staff of the Respondent’s enti-
tlements department. The record shows, however, that prior to
the assignment of the non-Medicaid caseloads, the duties of
caseworkers already included helping clients obtain Medicaid
and other entitlements and meeting with staff from the entitle-
ments department.
The evidence does show that when the Respondent assigned
the non-Medicaid caseloads to caseworkers, it significantly
increased the number of cases assigned to each of those case-
workers. However, the Respondent’s witnesses credibly testi-
fied that this did not amount to a substantial increase in job
responsibilities because, while caseworkers are expected to
provide “service to all the clients on [their] caseload,” they are
not required to see every client within any particular time peri-
od.20 In an effort to establish that the non-Medicaid caseload
should be treated as a “position,” the General Counsel relies on
the testimony of Danley, a non-Medicaid caseworker and union
representative, who stated that the new caseload was “over-
whelming.” However, I found that testimony unhelpful in as-
sessing the extent of any increase in job responsibilities given
that Danley also testified that she was “overwhelmed” by her
Medicaid caseload prior to taking the new assignment. Danley

20 A natural consequence of this assignment system would seem to
be that a caseworker assigned to a non-Medicaid caseload will spend,
on average, less time on each client than a caseworker with a Medicaid
caseload does. Deciding how much of its resources the Respondent will
devote to various types of clients is a matter of client care standards,
not work standards, and for purposes of the Act is within the Respond-
ent’s rights under the management-rights provisions of the contract and
arguably within its noncontractual right to make decisions concerning
its core entrepreneurial prerogatives. Cf. Peerless Publications, 283
NLRB 334 (1987).
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 567
also testified that she was working more paid overtime since
being assigned the non-Medicaid caseload, however, the record
does not quantify that increase, or otherwise demonstrate that it
was large enough to constitute a substantial increase in job
responsibilities. Moreover, there was no evidence that any other
caseworker experienced an increase in overtime upon being
reassigned to a non-Medicaid caseload. There are multiple
non-Medicaid caseworkers, some of whom presumably are not
also union representatives, but none of those other caseworkers
were called to rebut the testimony of the Respondent’s officials
that the new caseload did not substantially increase employees’
responsibilities. I find that the record fails to show that the Re-
spondent exceeded its rights under the contract to unilaterally
assign duties to employees when it assigned the non-Medicaid
caseloads to caseworkers.
For the reasons stated above, I find that the General Counsel
has failed to establish that the Respondent violated Section
8(a)(5) and (1) when it assigned non-Medicaid caseloads to
caseworkers without using the job posting procedure That
allegation should be dismissed.
E.. Clover English and Signing Requirement
The complaint alleges that the Respondent violated Section
8(a)(5) and (1) on about March 12, 2012, when it unilaterally
instituted a new requirement that unit employees sign a copy of
the transcript from any administrative hearing in which they
appeared, and then terminated employee Clover English III for
failing to comply with that requirement. The complaint also
alleges that the termination of English violated Section 8(a)(3)
and (1) because that action was based on English’s Union and
protected concerted activities.
1. Facts
a. English Declines to Sign Notes of Investigative
Interview and is Barred from Returning to Work
English was employed by the Respondent as a therapist be-
ginning in 2010. He was a member of the Union, but did not
engage in any notable union activities prior to March 12, 2012.
English had a history of difficulties with his immediate supervi-
sor, Deborah Williams, regarding whom he filed multiple
grievances. On March 9, 2012, English approached David
Whitt, the Respondent’s director of Children’s Behavioral
Health, to seek Whitt’s assistance regarding heightened ten-
sions between himself and Williams. Whitt is Williams’ im-
mediate supervisor. Whitt said that he would talk to Williams
about the problem, but not that day. Whitt told English to come
back and let him know immediately if something happened
between himself and Williams in the meantime. When English
returned to his work area that day, tensions with Williams esca-
lated. The two had a loud exchange of words. English told
Williams that she should talk to Whitt, but Williams said that
she was English’s supervisor and that he had to talk to her.
Then, English retreated to his office and locked the door, while
Williams followed him and attempted to continue their interac-
tion. Immediately there-after, English went to Whitt’s office to
discuss the incident.
On March 12, the Respondent conducted an investigative in-
terview with English about the March 9 incident. The interview
lasted approximately 1 to 1-1/2 hours. Newsome did most of
the questioning, but Respondent officials Whitt, Harden, and
Arnold were also present. According to Harden, the subject of
the investigation was English having “slammed the door in his
supervisor’s face.” Using a laptop computer, Harden and Ar-
nold took contemporaneous notes of the interview in “question
and answer” format. English was accompanied by Union Rep-
resentatives Hill and LaVedia Smith although neither repre-
sentative was present for the entire meeting. Newsome refers
to this interview as an “administrative hearing,” and to the
notes that Harden and Arnold took as a “transcript.” The evi-
dence shows, however, that no audio recording of the interroga-
tion was made, and that neither Harden nor Arnold was a
trained stenographer or court reporter. Harden stated that she,
“type[s] up to the best of [her] ability what [i]s discussed” and
“tr[ies] to get as close to what they’re saying as possible.”
Arnold testified that the notes she takes are not word-for-word
and may not include some things.
After the Respondent’s questioning of English concluded,
the Respondent printed out a copy of the notes that had been
prepared by Harden and Arnold. Newsome reviewed those
notes, made some changes, and then had them printed out
again. English asked to know what changes Newsome had
made, but the Respondent would not tell him. Newsome then
presented the revised notes to English and directed him to re-
view them, make any changes that were necessary, and then
sign the notes. The following signature block appeared at the
bottom of each page:
Sign:___________________ Date:____________________
Refusal to acknowledge the veracity or to correct the state-
ment in writing is equivalent to refusal to cooperate with the
administrative investigation.
No official of the Respondent was asked to sign the notes or
otherwise “acknowledge” their “veracity.”
Hill had never before seen the signature block language de-
scribed above.21 In fact, although Hill had been a union dele-
gate for about 13 or 14 years, and had been involved in numer-
ous investigations, this was the first he heard of the Respondent
requiring employees to sign the notes of an investigatory inter-
view. Hill advised English not to sign the notes, but Newsome
insisted that English had to do so.22 Hill discussed this matter
with English, as well as with Newsome. At some point, Eng-

21 Union Representative Smith had exited the meeting earlier.
22 Hill testified that Newsome explicitly threatened to fire English if
he refused to sign the notes of the interrogation. However, both New-
some and English testified that Newsome had not made such a threat
and I credit their consistent testimony on this point. I found English to
be a particularly credible witness. He answered questions in a calm,
measured, and thoughtful manner and appeared unwilling to strain or
exaggerate to help the General Counsel’s case or advance his own
interests. In several instances he either gave an account that was less
favorable to his interests than the account given by Hill, or declined to
be led by counsel to give testimony that would further support the
allegations. Regarding disputed aspects of the March 12 interrogation,
and the subsequent course of events, I credit English’s testimony over
that of the other witnesses for the General Counsel and the witnesses
for the Respondent.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD568
lish decided that it might improve his chances of retaining his
job if he and the Respondent continued their discussions with-
out Hill present. English asked Hill to leave, and Hill did so.23
After Hill left, English continued to refuse to sign the Re-
spondent’s notes because he did not think they were accurate or
complete. He testified that the notes: “[D]idn’t seem to accu-
rately depict what occurred. It seemed to have taken things
out.” The Respondent offered English the opportunity to cor-
rect the notes it had prepared. However, neither English, nor
either of the union representatives, had made their own notes of
the interrogation and English told the Respondent that, under
the circumstances, he did not believe he was capable of correct-
ing the notes. English reiterated that belief while testifying at
the hearing before me.
Newsome told English that if he did not sign the notes, he
would have to turn over his badge, keys, and other “administe-
rial property.” The options the Respondent was offering Eng-
lish were to sign the document as it stood, or to make changes
and then sign it. He was not offered the option of signing the
document, but adding a notation that the notes were incomplete
or inaccurate.
When English continued to refuse to sign the interrogation
notes, the Respondent presented him with a one-page document
which read as follows:
I acknowledge that refusal to sign the administrative investi-
gation minutes rises to level of insubordination. I was provid-
ed with this directive on Monday, March, 12, 2012 by, Wil-
liam Newsome, Director of Human Resources, of which I re-
fused. This act of insubordination is considered to be imped-
ing the administrative investigation and is Class III infraction
punishable by disciplinary policy 6049 # 10.24
_______________________ _______________________
Signature Date
The Respondent’s disciplinary policy 6049 states that class III
infractions are “the most serious violation of policy.” The poli-
cy states that: “The procedure for handling a Class III infrac-
tion is: (a) Suspension with Final Warning and/or (b) Termina-
tion of Employment.” (R. Exh. 14 at p. 3.) The policy does
not provide for the use of lesser levels of discipline for such
infractions. Infraction 10 refers to “Insubordination, i.e., will-
ful disobedience of a reasonable order, or other disrespectful
conduct to a supervisor, department head or person authorized
to give the instruction.”
Newsome told English that he could take the notes to his at-
torney and in “48 hours, give me a call back and let me know
where you’re at.” English indicated that he would do this.

23 Hill testified that, after a phone conversation with a union organ-
izer, he attempted to advise English to sign the notes, but make a nota-
tion that he was signing “under duress.” Hill stated that Newsome did
not permit him to caucus with English at that time. However, New-
some denied that he had precluded Hill from caucusing with English,
and English himself did not recall any such interference by Newsome.
Based on this, I find that the evidence fails to establish that Newsome
precluded Hill from caucusing with English during the March 12 inter-
rogation.
24 I have not attempted to correct the punctuation or syntax of this
document.
Nevertheless, at the end of the meeting, Newsome confiscated
English’s keys and badge because he had refused to sign the
document. The Respondent told English that that he could not
return to work if he did not sign the document. (Tr. 215–
216.)25 As of the end of that meeting, English’s understanding
was that he was on unpaid status. Approximately 2 days later,
English left voice mail messages for Newsome and Harden
stating that he was still not comfortable signing the notes of the
interrogation. English left multiple messages with the Respond-
ent inquiring about his employment status, but neither New-
some nor anyone else from the Respondent returned those mes-
sages. The Respondent did not provide English with any writ-
ten or verbal notice of a change in status of his employment,
although it is the Respondent’s practice to provide such notice
to employees and the evidence showed that, in the past, the
Respondent had notified employees who ceased appearing for
work that they were going to be suspended or terminated unless
they returned. Although Newsome avoided revealing to Eng-
lish what the post-March 12 status of his employment was,
Newsome did tell Harden that his plan was to cast English’s
refusal to sign the interrogation notes as a voluntary resigna-
tion.
The Respondent did not complete its investigation of what
transpired between English and Williams, and Newsome testi-
fied that no discipline was issued based on that incident.26 The
Respondent’s personnel records acknowledge that English’s
employment ended, but describe English as having resigned

25 Newsome testified that the reason he took English’s keys and
badge was that English’s confrontation with Williams had been “such a
major calamity” that they did not want him returning to his work area
until the matter was resolved. Tr. 787. I do not credit this testimony,
but rather find that Newsome confiscated English’s keys and badge
because English would not sign the notes of the interrogation. Prior to
taking that action, Newsome informed English that if he did not sign
the notes, he would have to turn over his badge and keys, and that such
refusal was a class III infraction (punishable by suspension with final
warning or discharge). In addition, Newsome himself conceded that he
would not necessarily have confiscated the badge and keys if English
had signed the Respondent’s interrogation notes. Tr. 789. Based on my
con-sideration of his demeanor and testimony, and the record as a
whole, I did not consider Newsome a credible witness on the subject of
the actions he took in reaction to English’s refusal to sign the Respond-
ent’s interrogation notes, and in particular found his testimony that
English was not terminated for that refusal incredible. On that subject,
I found Newsome’s testimony to be disingenuous, evasive, self-serving,
and unworthy of credence.
26 Since the Respondent did not, in fact, take disciplinary action
against English based on the March 9 incident with Williams, or even
complete its investigation of that incident, I do not reach a determina-
tion as to whether the Respondent would have acted lawfully had it,
contrary to the facts here, disciplined English based on what happened
on March 9. See Grand Central Partnership, 327 NLRB 966, 975
(1999) (Under Wright Line, an employer cannot carry its burden of
persuasion by merely showing that it had a legitimate reason for impos-
ing discipline against an employee, but must show by a preponderance
of the evidence that the action would have take place even without the
protected conduct.); Hicks Oil Hicksgas, 293 NLRB 84, 85 (1989),
enfd. 942 F.2d 1140 (7th Cir. 1991) (“A judge’s personal belief that the
employer’s legitimate reason was sufficient to warrant the action taken
is not a substitute for evidence that the employer would have relied on
this reason alone.”).
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 569
even though English never submitted a letter of resignation or
verbally informed the Respondent that he was resigning. When
the Respondent failed to respond to English’s requests for clari-
fication of his job status, English concluded that he had been
fired for refusing to sign the notes of his interrogation.
The Respondent presented testimony that, as a formal institu-
tional matter, only CEO Custard has the authority to suspend or
terminate an employee and that Custard did not authorize such
action with respect to English. One management official, Ar-
nold, initially testified that Newsome also had authority to ter-
minate an employee, but when Respondent’s counsel ques-
tioned that testimony, Arnold quickly reversed herself. (Tr.
666.) In addition, Newsome stated that what happened to Eng-
lish at the end of the meeting was an “administrative suspen-
sion” (Tr. 808), even though Newsome had not presented a
suspension recommendation to Custard. Newsome and Arnold
both testified that in every instance in which they had confis-
cated an employee’s badge and keys, that employee was either
suspended or terminated. (Tr. 667, 807–808.) Arnold further
testified that when Newsome confiscated Zeh’s badge and keys
at the end of the July 22 investigative interview, Zeh was ter-
minated (Tr. 666–667), even though the process had not
reached the stage of a disciplinary recommendation to Custard.
Custard and Newsome both stated that they were aware that the
Respondent had received messages in which English stated that
he believed his employment had been terminated, but the evi-
dence shows that neither contacted English to correct that be-
lief.
b. Signing Requirement and Notice Requirement
The Respondent does not have a written policy requiring that
the notes of an investigatory interview must be signed by the
interviewee. (Tr. 572.) Moreover, the evidence does not show
that, prior to English’s interrogation, the Respondent had ever
required an employee who was being investigated for possible
misconduct to either attest to the veracity of the notes of its
interrogation of that employee or face discipline. Hill credibly
testified that he had been involved in numerous investigations
during his approximately 14 years as a union representative, but
that the Respondent had never before required the employee
being investigated to sign notes of the interrogation. Indeed the
evidence shows that the Respondent did not even begin prepar-
ing “transcripts” of interrogations until approximately July
2011—approximately 7 months after Newsome became the
Respondent’s human resources director. In addition, the evi-
dence shows that, in July 2011, when Zeh was interviewed
about her alleged misconduct, she was not even asked, much
less required, to sign the notes that the Respondent prepared of
the interrogation. On February 24, less than a month before the
Respondent interviewed English, when the Respondent interro-
gated employee Andra Johnson about her possible misconduct,
it asked her to sign its notes of the interrogation, but there was
no signature block or other language stating that by signing
Johnson would be attesting to the veracity of the notes, or indi-
cating that refusal to sign would be treated as misconduct.
There is no evidence that prior to March 12 the Respondent had
disciplined, or threatened to discipline, any employee for refus-
ing to sign the notes of an interrogation, or, for that matter, any
other document. In my view, the credible evidence shows at
most that the Respondent had made intermittent requests that
employees sign interrogation notes prior to March 12, but not
that it had ever required them to do so. To the contrary, it was
not until sometime between the interrogation of Andra Johnson
on February 24 and the interrogation of English on March 12,
that management added the language that was presented to
English and which stated that the employee was signing to
attest to the veracity of the notes and that refusal to do so would
be considered a class III offense.
The Respondent did not provide any prior notice to the Un-
ion before implementing the policy requiring employees who
are interrogated about possible misconduct to attest to the ve-
racity of notes of the interrogation and further providing that
refusal to do so would be considered an infraction. The collec-
tive-bargaining agreement includes a management-rights provi-
sion that, in addition to the provisions previously described,
states that the Respondent “has the right to make and alter from
time to time reasonable rules and regulations, not inconsistent
with this Agreement, to be observed by employees,” and that an
employee’s “failure to carry out orders, instructions or direc-
tives, shall be deemed to be just cause for discharge or other
discipline, provided that such discharge or discipline, as well as
the reasonableness of the orders, instructions or directives, shall
be subject to the grievance procedure.” (R. Exh. 19 at p. 10,
secs. 3.0 and 3.2.) Whatever latitude that language gives the
Respondent, however, is limited by a contractual notice re-
quirement, which states:
All new or revised policies and procedures relating to bargain-
ing unit employees shall be distributed to the Executive Board
Members [of the Union] no less than 30 days prior to imple-
mentation whenever possible.
(R. Exh. 19 at p. 41, sec. 20.1; see also Tr. 508–509.) The Re-
spondent does not claim that it complied with that contractual
notice provision before imposing the policy regarding the sign-
ing of interrogation notes and based on Hill’s testimony and the
record as a whole, I find that it did not do so.
According to Newsome, the purpose of the signing require-
ment was to have the employee “attest to the veracity of what
they’re saying.” Custard said the purpose was “to make the
person think about it,” to “give them an opportunity to change
it.” Custard testified that even if an employee refused to sign
the notes of an interrogation that would not prevent the Re-
spondent from using the facts ascertained in the interview in its
investigation.
Subsequent to March 12, the Respondent has continued to
apply its new policy requiring employees to sign investigatory
interviews to attest to their accuracy. At one or more labor
management meetings between April and July 2012, the Union
demanded to bargain over this policy, but the Respondent re-
fused to do so.
2. Analysis
a. Implementation of signature rule
An employer violates Section 8(a)(5) and (1) of the Act
when it makes a unilateral change regarding a mandatory sub-
ject of bargaining. NLRB v. Katz, supra; Whitesell Corp., su-
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD570
pra; Ivy Steel & Wire, Inc., supra; Mercy Hospital of Buffalo,
supra ; Associated Services for the Blind, supra. For a change
to trigger the duty to bargain, the change must be “material,
substantial, and significant.” Crittenton Hospital, 342 NLRB
686 (2004); Bath Iron Works Corp., 302 NLRB 898, 901
(1991).
I find that the Respondent did make a change that was mate-
rial, substantial, and significant on March 12, 2012, when it
implemented a new rule that required employees who were
interrogated about possible wrongdoing to sign notes of the
interrogation to attest to the accuracy of those notes, and which
provided that refusal to sign would be considered an infraction
for which the employee would be subject to termination or
suspension with a final warning. The Board has, on multiple
occasions, held that an employer makes a material, substantial,
and significant change when it introduces a new form and/or
signature requirement. In Garney Morris, Inc., for example, a
Section 8(a)(5) violation was found where the employer unilat-
erally implemented a new, more detailed, disciplinary warning
form and a new rule that employees sign that form or be barred
from the workplace. 313 NLRB 101, 119–120 (1993), enfd.
mem. 47 F.3d 1161 (3d Cir. 1995). In Brimar Corp., 334
NLRB 1035 (2011), the Board held that the employer “violated
Section 8(a)(5) of the Act by its promulgation and implementa-
tion of new ‘workstation forms’ without giving the Union time-
ly notice and an opportunity to bargain concerning the forms,
and by dealing directly with its employees by requiring them to
sign the new forms.” In that case, the Respondent had preexist-
ing production quotas, but was found to have violated Section
8(a)(5) by creating a new form that set forth those quotas and
then requiring employees to sign the form. In Frontier Hotel &
Casino, the Board held that an employer violated Section
8(a)(5) by unilaterally imposing a requirement that union repre-
sentatives, as a condition for entering the employer’s facility,
sign a document to acknowledge their familiarity with an exist-
ing rule relating to their activities within the plant. 323 NLRB
815, 817–818 (1997). The Board specifically rejected the no-
tion that such a requirement was “a minor administrative de-
tail,” explaining that “[h]aving a document thrust at them with a
demand for signature” under the circumstances present “would
reasonably have been a cause for alarm.” Id. at 818. In the
instant case, the new signature requirement is as much of a
“cause for alarm” as the requirement in Frontier Hotel & Casi-
no. The Respondent is requiring that employees who undergo
potentially lengthy interrogations that may result in their disci-
pline either attest to the accuracy of the Respondent’s “question
and answer” format notes of the interrogation or correct and
complete those notes without the benefit of an audio recording.
Many employees will already be alarmed when undergoing an
interview that may lead to their discipline, and that state of
alarm is likely to be significantly heightened by having notes of
the interview “thrust at them with a demand for signature.” In
the instant case, the imposition of the signature requirement is a
particularly significant change given that the Respondent also
announced that failure to comply with it was the type of offense
for which discharge or suspension with final warning is the
designated penalty. It is well-settled Board law that new work
rules that invoke discipline are mandatory subjects of bargain-
ing. California Offset Printers, Inc., 349 NLRB 732 (2007),
citing Toledo Blade Co., 343 NLRB 385, 387 (2004); see also
General Die Casters, 359 NLRB 89, 89–90 (2012) (employer
makes unlawful unilateral change by beginning to discipline
employees for misconduct for which it did not previously im-
pose discipline).
The Respondent contends that the announcement of this rule
was not a change because the Respondent had long expected
employees to tell the truth during investigations and considered
it an offense for an employee to interfere with an investigation.
This argument is unpersuasive for two reasons. First, the Board
has held that even when an employer has a preexisting prohibi-
tion it makes a material change when it begins to discipline
employees under that prohibition based on a type of conduct for
which it had not previously imposed discipline. General Die
Casters, Inc., supra. That is what the Respondent did here.
Second, the signature requirement imposed on March 12 was
discrete from any requirement that employees be truthful and
not interfere with investigations. Indeed, the evidence does not
show that English was untruthful or that he interfered in any
way with the investigation. To the contrary, English appeared
for the interrogation, answered the questions that were posed,
and even excused his union representative in an effort to facili-
tate communication between himself and the Respondent.
Moreover, English cannot reasonably be characterized as hav-
ing “interfered” with an investigation by declining to attest to
the veracity of interrogation notes that he did not believe were
accurate or complete. At any rate, as Custard testified, the
Respondent can use any information that it obtains during an
investigative interview regardless of whether the interviewee
signs the Respondent’s notes of the interview.
The Respondent argues that even if implementation of the
signature rule would usually require notice and bargaining,
management was privileged to act as it did based on the man-
agement-rights clause in the collective-bargaining agreement.
See Provena St. Joseph Medical Center, 350 NLRB at 815,
Cincinnati Paperboard, 339 NLRB 1079, United Technologies
Corp., 300 NLRB at 902. However, whatever freedom is grant-
ed to the Respondent under that provision is limited by the
provision requiring the Respondent to notify the Union of “all
new or revised policies and procedures relating to bargaining
unit employees . . . no less than 30 days prior to implementation
whenever possible.” In this case, the Respondent did not give
the Union the required notice (or any notice) before implement-
ing the new signature requirement, and the Respondent has not
claimed that providing such notice would have been impossi-
ble, or even difficult. Thus it is clear that the Respondent’s
March 12 implementation of the signing requirement was not
authorized by the collective bargaining agreement.27
For the reasons discussed above, I find that the Respondent
violated Section 8(a)(5) and (1) on March 12, 2012, when it

27 Since I find that the Respondent’s no-notice implementation of
the signature requirement was not authorized by the collective-
bargaining agreement, I do not reach the question of whether the
agreement would have permitted the Respondent to unilaterally imple-
ment the change as a “reasonable rule” had the Respondent given the
required notice.
MURTIS TAYLOR HUMAN SERVICES SYSTEMS 571
unilaterally implemented the policy that employees who under-
go investigative interviews are required, subject to discipline, to
sign the notes of the interview in order to attest to the veracity
of those notes.
b. Separation of English
The General Counsel alleges that the Respondent unlawfully
discharged English for violating the rule regarding the signing
of interrogation notes, a rule which was unlawfully implement-
ed. An employer violates Section 8(a)(5) and (3) when it takes
disciplinary action against an employee pursuant to an illegally
implemented procedure or rule. See General Die Casters, Inc.,
supra, slip op. at 2 (employer violates Sec. 8(a)(5) when it dis-
charges an employee for violating an unlawfully implemented
rule); Aldworth Co., 338 NLRB 137, 147 fn. 48 (2002) (termi-
nations effected under a unilaterally adopted change in terms
and conditions of employment “violate Sec. 8(a)(5) of the Act
as well as Sec. 8(a)(3)”), enfd. sub nom. Dunkin’ Donuts Mid-
Atlantic Distribution Center v. NLRB, 363 F.3d 437 (D.C. Cir.
2004). As discussed above, the Respondent unlawfully imple-
mented the requirement that employees sign the notes of inves-
tigative interviews. The only question, and it is not much of a
question given the facts and applicable law, is whether the Re-
spondent discharged English for refusing to comply with the
unlawfully implemented signature requirement, or whether, as
the Respondent claims, English simply resigned. For the rea-
sons discussed below, I find that the Respondent discharged
English.
On March 12, the Respondent confiscated English’s employ-
ee badge and keys and told him that he could not return to work
unless he signed the interrogation notes. The Respondent did
this after advising English that refusal to sign the notes was a
class III offense and thus punishable by discharge or suspension
with a final warning. For purposes of the Act, confiscating an
employee’s keys and badge and stating that the employee can-
not return to work until he complies with an unlawfully imple-
mented requirement is the same as discharging an employee for
refusing to comply with that requirement. “You are fired” or
“you are discharged” are not “magic words” that must be ut-
tered by an employer in order to accomplish a discharge for
purposes of the Act. Atlantic Interstate Messengers, 274
NLRB 1144, 1150 (1985); see also American Linen Supply Co.,
297 NLRB 137, 145 (1989) (“magic words” “cannot be used to
obscure motive and intent” when the evidence shows that the
employer’s “desire was to discharge” employees), enfd. 945
F.2d 1428 (8th Cir. 1991). Under the decision in Atlantic Inter-
state, an employer discharges employees when it orders them to
surrender their keys and employee cards, even if it does not use
any “magic words” of discharge. 274 NLRB at 1150; see also
Davis Transport, 169 NLRB 557 (1968) (employer order that
employees turn in their equipment is sufficient to constitute
discharge).
In the instant case not only did the Respondent order English
to turn in his keys and identification card, but also told him that
he could not return to work unless he complied with the unlaw-
ful signature requirement and warned him in writing that his
refusal to sign was the type of infraction punishable by dis-
charge. Then it declined to respond when English called to find
out if he still had job. No witness for the Respondent claimed,
contrary to the other evidence, that the company would have
allowed English to return to work given his refusal to comply
with the unlawful signature requirement. Thus it is clear that,
despite the fact that the employer avoided using the words
“fired” or “discharged,” it did, in fact, discharge English for
refusing to sign the notes. Assuming it is true that only Cus-
tard, not Newsome, had authority to discharge an employee as
the term “discharge” is used by the Respondent, that is neither
here nor there given the facts and law applicable here. An
agent of the Respondent confiscated English’s keys and badge
and told him he could not return to work unless he complied
with the unlawful signature requirement. Those are actions that,
for purposes of the Act, amount to discharge for failure to com-
ply with the unlawfully imposed rule.
In its brief, the Respondent disingenuously contends that it
should not be seen as having discharged English, because Eng-
lish failed to test his employment status by simply appearing
for work. However, it was not possible for English to simply
appear for work since the Respondent had confiscated his work
keys and identification and refused to return Hill’s repeated
attempts to contact management. Indeed, Newsome conceded
that English’s badge and identification were confiscated in
order to prevent English from entering the workplace. New-
some testified, moreover, that employees who have been sus-
pended cannot enter its facilities (Tr. 776), and the record
shows that Hill was told that he would be immediately termi-
nated if he entered onto any of the Respondent’s properties
during the period of a suspension. (GC Exh. 58 at p. 2.)
For the reasons discussed above, I find that the Respondent
violated Section 8(a)(5) and (1) and (3) and (1) when it dis-
charged English on March 12, 2012, for refusing to comply
with the unlawfully implemented signature requirement.
F. Allegation that Newsome Unlawfully Restricted
the Right of Union Representatives to Participate
in Investigatory Meetings in Violation of
Section 8(a)(1)
The complaint alleges that on about February 10, 2012, and
March 12, 2012, the Respondent, by Newsome, unlawfully
restricted the right of an employee’s union representative to
participate in an investigatory meeting.
Facts and Analysis
An employer violates the Weingarten rights of an employee
when it refuses to allow the employee’s union representative to
participate and assist the employee during an investigative in-
terview that may result in discipline. Postal Service, 351
NLRB 1226 (2007). The union representative is entitled not
only to attend, but to provide advice and active assistance, and
cannot be required to sit silently like a mere observer.” Bar-
nard College, 340 NLRB 934, 935 (2003). This allegation con-
cerns statements that Newsome made to Hill during the investi-
gatory interviews of Johnson and English. The facts regarding
these interviews are discussed above. Although there was ap-
parently some friction between Hill and Newsome, at least
during the interview of Johnson, Hill himself testified that the
Respondent did not prevent him from saying anything, or from
representing employees, during these meetings. As discussed
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD572
above, I do not credit Hill’s testimony that Newsome repeated-
ly told him to “shut up” during the questioning of Johnson or
that Newsome prevented him from caucusing with English
during that interview. The General Counsel does not point to
other actions by the Respondent at investigatory meetings in
February and March 2012 to support the complaint allegation
that the Respondent unlawfully restricted the union representa-
tive’s right to participate.
The evidence does not support finding that the Respondent
unlawfully restricted the right of the union representative to
participate and assist employees during interviews in on about
February 10, 2012, or March 12, 2012. That complaint allega-
tion should be dismissed.
CONCLUSIONS OF LAW
1. The Respondent is an employer engaged in commerce
within the meaning of Section 2(2), (6), and (7) of the Act.
2. The Union is a labor organization within the meaning of
Section 2(5) of the Act.
3. The Respondent violated Section 8(a)(1) of the Act: on
July 18, 2011, when the Respondent discriminatorily required
Hill to provide documentation regarding his immigration and/or
citizenship status because of Hill’s union and protected con-
certed activities; on July 22, 2011, when it threatened unit em-
ployee Zeh with discharge during an investigatory interview
because Zeh engaged in protected activity by seeking clarifica-
tion of the subject matter of the investigation; in July and/or
August when it investigated Hill for Medicaid fraud, searched
his office, and blocked entry to his office, all because Hill pro-
vided union representation to Zeh during the investigatory in-
terview on July 22, 2011; on August 2, 2011, when the Re-
spondent discriminatorily required Hill to provide the declara-
tions page for his automobile insurance because of Hill’s union
and protected concerted activities; and, when it barred Hill
from entering any of the Respondent’s facilities other than the
one where his workstation was located because of Hill’s union
and protected concerted activities.
4. The Respondent violated Section 8(a)(5) and (1) of the
Act: in or about January 2012, when the Respondent, by Ed-
wards, implemented a new incentive program for unit employ-
ees without providing the Union with notice and an opportunity
to bargain; in or about January 2012, when the Respondent, by
Edwards, bypassed the Union and dealt directly with unit em-
ployees regarding a new incentive program; on March 12,
2012, when it unilaterally implemented a policy requiring unit
employees who undergo investigative interrogations to sign
notes of the interrogation in order to attest to the veracity of
those notes; and on March 12, 2012, when it discharged Eng-
lish for refusing to comply with the unlawfully implemented
signature requirement.
5. The Respondent violated Section 8(a)(3) and (1) of the
Act by: discriminatorily suspending Hill because he provided
union representation to unit employee Zeh during an investiga-
tory interview on July 22, 2011; and on March 12, 2012, by
discharging English pursuant to the unlawfully implemented
signature requirement.
6. The Respondent was not shown to have committed the
other violations alleged in the complaint.
REMEDY
Having found that the Respondent has engaged in certain un-
fair labor practices, I shall order it to cease and desist therefrom
and to take certain affirmative action designed to effectuate the
policies of the Act. The Respondent, having unlawfully sus-
pended employee Alton Hill, must make him whole for any loss
of earnings and other benefits. In addition, having unlawfully
discharged employee Clover English III, the Respondent must
offer him reinstatement and make him whole for any loss of
earnings and other benefits. Backpay for both Hill and English,
as well as any other employees who suffered losses as a result
of the unlawful signature requirement, shall be computed in
accordance with F. W. Woolworth Co., 90 NLRB 289 (1950),
with interest at the rate prescribed in New Horizons, 283 NLRB
1173 (1987), compounded daily as prescribed in Kentucky Riv-
er Medical Center, 356 NLRB 6 (2010). The Respondent shall
file a report with the Social Security Administration allocating
backpay to the appropriate calendar quarters. Respondent shall
also compensate the employees for the adverse tax consequenc-
es, if any, of receiving one or more lump-sum backpay awards
covering periods longer than 1 year, Latino Express, Inc., 359
NLRB 518 (2012).
[Recommended Order omitted from publication.]