CSC Holdings, LLC

National Labor Relations Board - Board Decisions

Nov 1, 2019

368 NLRB No. 106 (N.L.R.B. 2019)

368 NLRB No. 106
NOTICE: This opinion is subject to formal revision before publication in the
bound volumes of NLRB decisions. Readers are requested to notify the Ex-
ecutive Secretary, National Labor Relations Board, Washington, D.C.
20570, of any typographical or other formal errors so that corrections can
be included in the bound volumes.
CSC Holdings, LLC and Communications Workers of
America. Case 29–CA–190108
November 1, 2019
DECISION AND ORDER
BY MEMBERS MCFERRAN, KAPLAN, AND EMANUEL
On April 27, 2018, Administrative Law Judge Kenneth
W. Chu issued the attached decision, and on May 3, 2018,
he issued an Errata. The Respondent filed exceptions and
a supporting brief, the General Counsel filed an answering
brief, and the Respondent filed a reply.
The National Labor Relations Board has delegated its
authority in this proceeding to a three-member panel.
The Board has considered the decision and the record in
light of the exceptions and briefs and has decided to affirm
the judge’s rulings, findings, and conclusions only to the
extent consistent with this Decision and Order.1
The sole issue before the Board is whether the Respond-
ent violated Section 8(a)(3) and (1) of the Act by discharg-
ing employee Michael Wills because of his union and
other concerted activities. Contrary to the judge, we find
that, even assuming the General Counsel met his Wright
Line2 burden of demonstrating unlawful motivation, the
Respondent nevertheless met its burden of showing that it
would have discharged Wills absent his union and other
concerted activities. Accordingly, we reverse the judge
and dismiss the complaint in its entirety.3
I. FACTS
The Respondent provides subscription television, inter-
net, and telephone services in the greater New York area.
It employs sales representatives to go door-to-door to so-
licit customers to sign up for subscriptions to its services.
As relevant to this case, the Respondent maintains a pro-
gressive disciplinary practice for its employees. Pursuant
to this practice, the Respondent issues employees various
levels of disciplinary warnings, the most serious of which
is a final warning. Final warnings are considered active,

1 The Respondent has excepted to some of the judge’s credibility
findings. The Board’s established policy is not to overrule an adminis-
trative law judge’s credibility resolutions unless the clear preponderance
of all the relevant evidence convinces us that they are incorrect. Stand-
ard Dry Wall Products, 91 NLRB 544 (1950), enfd. 188 F.2d 362 (3d
Cir. 1951). We have carefully examined the record and find no basis for
reversing the findings.
2 251 NLRB 1083 (1980), enfd. on other grounds, 662 F.2d 899 (1st
Cir. 1981), cert. denied 455 U.S. 989 (1982), approved in NLRB v. Trans-
portation Management Corp., 462 U.S. 393, 399–403 (1983).
3 Citing Lucia v. SEC, 585 U.S. ___, 138 S.Ct. 2044 (2018), the Re-
spondent argues that the judge’s decision should be vacated because the
for progressive disciplinary purposes, for a period of 1
year. Beyond a final warning, discharge is the next and
final step of progressive discipline under the Respondent’s
practice.
The Respondent’s progressive disciplinary practice en-
tails documenting employee infractions, and addressing
them with the offending employee, as the infractions oc-
cur. The Respondent, however, does not necessarily im-
pose immediate progressive discipline for each and every
infraction that an employee commits. Rather, depending
on the severity of the offense, the Respondent often ad-
vances an employee to the next level of progressive disci-
pline only once the employee has committed multiple in-
fractions that it deems collectively serious enough to war-
rant doing so.
Michael Wills was employed by the Respondent as a
sales representative from 2011 until his discharge in July
2016. As the judge found, “[i]t is not disputed that Wills
had an employment history replete with numerous viola-
tions of company policies, insubordination, and disre-
spectful behavior towards supervisors and managers.”
The Respondent issued him a formal written reprimand in
September 2013, a final warning in October 2014, a doc-
umented verbal warning in November 2015, and a final
warning in February 2016.4 With the exception of the Oc-
tober 2014 warning, each of these disciplines encom-
passed—among additional infractions—multiple in-
stances of Wills having engaged in activity the Respond-
ent deemed to be insubordinate or disrespectful towards
its supervisors and managers. In particular, the February
2016 final warning was issued to Wills for “insubordina-
tion and disrespectful behavior” towards various manag-
ers on several occasions between December 2015 and
February 2016. The final warning counseled Wills to fol-
low the Respondent’s policies going forward and in-
formed him that further violations would result in his dis-
charge.
After receiving the February 2016 final warning, Wills
was upset and contacted the Union. Over the next several
months, Wills engaged in various activities on behalf of
the Union, such as speaking to employees about
Board’s administrative law judges are “Officers of the United States”
who have not been properly appointed pursuant to the Appointments
Clause in Article II of the United States Constitution. The Board has
previously addressed this matter and found that each of the Board’s ex-
isting administrative law judges, including Judge Chu, has been validly
appointed. See WestRock Services, Inc., 366 NLRB No. 157 (2018).
4 Wills did not receive any additional discipline between the October
2014 final warning and November 2015. As noted above, final warnings
are considered active, for progressive disciplinary purposes, for a period
of one year.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD2
supporting the Union and collecting authorizations cards.
He also spoke out in favor of the Union at a meeting on
about May 23, 2016, where several of the Respondent’s
supervisors and managers, including Senior Vice Presi-
dent of Human Resources Paul Hilber, were present. At
the same time, there is no dispute that, after his February
2016 final warning, Wills continued to exhibit unprofes-
sional conduct. As the judge found, “[a]fter the February
[2016] final warning, Wills was disrespectful and failed to
follow company policy on a number of occasions,” and
supervisors and managers “counsel[ed]” him regarding
those infractions as they occurred.5 For example, on June
6, Wills sent text and email messages to his supervisor,
Thomas Farina, and Human Resources Manager Erica Si-
mon, complaining about Farina contacting Wills on his
day off.6 Farina immediately reported Wills’ text mes-
sages to his manager, who, in turn, immediately reported
them to Simon and upper management. Shortly thereafter,
on June 16, Simon met with Wills and counseled him that
his text messages to Farina were inappropriate and disre-
spectful.7 Simon reminded Wills that he was on a final
warning and that his unprofessional interactions with
management were a recurring problem; she further ad-
vised Wills that the Respondent would not tolerate similar
continued behavior.
On June 23, about a week after Wills had been coun-
seled by Simon for his inappropriate text messages to Fa-
rina, Supervisor Eric Zimmerman observed Wills using
his smart phone during a presentation by a representative
from the premium television channel Starz. Zimmerman
twice leaned toward Wills and told him to pay attention to
the presentation. Although it is unclear whether Wills
heard Zimmerman’s first instruction, he responded on the
second occasion by insisting that he was paying attention.
Zimmerman expressed his disagreement, and Wills put
down his phone. Only a few moments later, however,
Wills picked his phone back up, held it out, and used it to
video record Zimmerman—who was then using his
phone—for about 9 seconds.
After investigating this incident, the Respondent dis-
charged Wills on July 6. It cited his insubordinate conduct
during the Starz presentation, along with his disciplinary
history—including his February 2016 final warning—as
well as Wills’ other undisputed post-final-warning infrac-
tions. The Respondent emphasized that Wills’ conduct

5 All subsequent dates are in 2016, unless otherwise indicated.
6 In both communications, Wills typed a number of words in all cap-
ital letters, and he ended sentences with several consecutive exclamation
points. In the text messages to Farina, Wills also otherwise addressed
his supervisor in a confrontational and belittling manner, and stated that
he did not believe Farina’s assertion that a manager had directed Farina
to call Wills on his day off, which the Respondent reasonably understood
as Wills calling his supervisor a liar. It is uncontested that the
during the Starz presentation constituted a continuation of
his lengthy, documented pattern of conduct deemed by the
Respondent to be insubordinate and disrespectful towards
the Respondent’s supervisors and managers.
Applying Wright Line, the judge found that the General
Counsel satisfied his initial burden of showing that Wills’
union and other concerted activities were a motivating fac-
tor in the Respondent’s decision to discharge him. The
judge further found that the Respondent failed to establish
its Wright Line burden of proving that it would have dis-
charged Wills even absent his union or other protected ac-
tivity. Central to this finding was the judge’s conclusion
that the Respondent’s proffered reasons for discharging
Wills were pretextual. In its exceptions, the Respondent
asserts that the judge erred in finding that the General
Counsel met his initial burden and erroneously concluded
that its proffered reasons for Wills’ discharge were pre-
textual.
II. ANALYSIS
Under Wright Line, the General Counsel has the initial
burden of establishing that an employee’s union or pro-
tected concerted activity was a motivating factor in an em-
ployer’s decision to take adverse action against the em-
ployee. 251 NLRB at 1089. The General Counsel meets
this burden by showing that the employee engaged in un-
ion and/or protected concerted activity, that the employer
had knowledge of that activity, and that the employer har-
bored animus against union or protected concerted activ-
ity. See, e.g., Consolidated Bus Transit, 350 NLRB 1064,
1065 (2007), enfd. 577 F.3d 467 (2d Cir. 2009); Don-
aldson Bros. Ready Mix, Inc., 341 NLRB 958, 961
(2004).8 If the General Counsel makes this initial show-
ing, the burden then shifts to the employer to prove that it
would have taken the same action even if the employee
had not engaged in protected activity. Wright Line, above,
251 NLRB at 1089.
For the purposes of this case, we assume arguendo that
the General Counsel met his initial burden under Wright
Line to prove that Wills’ union activity was a motivating
factor in his discharge. We nevertheless find, contrary to
the judge that the evidence presented by the Respondent
establishes that it would have discharged Wills even
Respondent had repeatedly disciplined and counseled Wills for his per-
ceived disrespectful written communications with management, includ-
ing specifically his use of all capital letters and exclamation points.
7 Simon had been on vacation on June 6. The June 16 meeting oc-
curred soon after she returned to work.
8 We do not rely on the judge’s recitation of the Wright Line standard
to the extent it implies that the General Counsel must establish a separate
fourth “nexus” element as part of his initial burden.
CSC HOLDINGS, LLC 3
absent his union activity.9 Wills engaged in clear miscon-
duct by acting in an insubordinate and disrespectful man-
ner toward Supervisor Zimmerman during the June 23
Starz presentation. This misconduct was a continuation of
Wills’ undisputed, long-running pattern of insubordinate
and disrespectful behavior toward members of manage-
ment, for which Wills had been repeatedly counseled and
disciplined, as explained above. Indeed, at the time of his
Starz misconduct, Wills was on an active final warning
based in part on his prior insubordinate and disrespectful
behavior, and, just 1 week prior to the Starz presentation,
the Respondent had counseled Wills regarding other post-
final-warning disrespectful conduct toward a supervisor.10
Under the Respondent’s progressive disciplinary practice,
discharge was the only remaining level of discipline to im-
pose on Wills. Given his undisputed disciplinary history
and postfinal-warning infractions—particularly his recid-
ivist insubordinate and disrespectful misconduct toward
Supervisors Farina and Zimmerman on June 6 and 23—
the Respondent’s discharge action was wholly consistent
with its progressive disciplinary practice, and we are per-
suaded that it would have taken the same action in the ab-
sence of Wills’ protected activity.
We nevertheless acknowledge the judge’s findings that
the Respondent’s asserted reasons for Wills’ discharge
were pretextual and that the Respondent demonstrated dis-
parate treatment in discharging Wills. Having reviewed
the record in light of the Respondent’s exceptions, how-
ever, we disagree with those findings.
As to pretext, of course, where an employer’s purported
reasons for taking an adverse action against an employee
amount to pretext—that is to say, they are false or not ac-
tually relied upon—the employer necessarily cannot meet
its Wright Line rebuttal burden. E.g., Rood Trucking Co.,
342 NLRB 895, 898 (2004). Here, although the judge’s
pretext rationale is less than clear, he appears to have rea-
soned primarily that, because he credited Wills’ testimony
that Zimmerman did not expressly reference Wills’ phone
usage when directing him to pay attention to the Starz
presentation, Zimmerman “never instructed” Wills to put
away his phone, and, “therefore, [Wills] could not have
been insubordinate to Zimmerman.” So, in the judge’s
view, Wills was merely “disrespectful” to Zimmerman
when he subsequently raised his phone to video record
him.
In our view, the judge’s reasoning is erroneous and does
not support a finding of pretext. The evidence is clear, and

9 Member Kaplan would find that the General Counsel failed to meet
the initial Wright Line burden of proving that union animus motivated
Wills’ discharge, but he agrees that, assuming this burden was met, the
Respondent met its burden of proving it would have discharged Wills in
the absence of his union activity.
the General Counsel explicitly concedes, that Wills under-
stood (as any reasonable employee would, given the con-
text) that Zimmerman’s directive to “pay attention” to the
presentation included an implicit instruction to put down
his phone. Thus, the fact that Zimmerman did not ex-
pressly spell out that aspect of his directive does not reveal
as false, or in any way undermine, the Respondent’s rea-
sonable assertion that Wills’ response was insubordi-
nate—he briefly argued with the supervisor over the di-
rective, and then, after momentarily complying, refused to
comply by picking his phone back up and using it to rec-
ord the supervisor. Moreover, the fact that the judge
would characterize Wills’ inappropriate behavior using a
slightly different verbal formulation—“disrespectful”
conduct toward a supervisor, rather than “insubordina-
tion”—does not show pretext in the Respondent’s use of
the latter term. See Neptco, Inc., 346 NLRB 18, 20 (2005)
(judge’s pretext analysis “proceed[ed] from the erroneous
premise that [the employer’s] characterization of [the em-
ployee’s] conduct as ‘insubordination’ would be accurate
only if it comported with the judge’s view of the common
definition of that term”).
The judge seems to have found additional evidence of
pretext in the email sent by Human Resources Representa-
tive Judy Courtney, who offered her opinion that it was
“[h]ard . . . to see” Wills’ conduct (as reported by Zim-
merman) as warranting a suspension. In the judge’s view,
this email establishes that Courtney “did not believe the
Respondent should suspend Wills, let alone discharge []
him” based on his conduct during the Starz presentation,
and therefore tends to show that the Respondent did not
truly rely on that conduct in discharging Wills. We again
disagree with the judge. His view does not account for the
uncontroverted evidence that the Respondent does not use
suspensions as part of its progressive disciplinary prac-
tice—rather, it uses them only to temporarily bar from
work employees who may pose a threat to others. Indeed,
Courtney’s email was responding to a suggestion to sus-
pend Wills pending the Respondent’s investigation of the
Starz incident—a suggestion that had been offered based
on Zimmerman’s claim that he felt threatened by Wills’
behavior. Courtney’s comment disagreeing with the sug-
gestion, therefore, merely shows that she felt Wills did not
pose a threat. It does not undermine the legitimacy of the
Respondent’s assertion that, after having completed its in-
vestigation, it decided to discharge Wills based in part on
his misconduct during the Starz presentation—not
10 The General Counsel did not allege that the Respondent’s February
2016 final warning or any of the postfinal-warning counselings were un-
lawful. The sole allegation is that the Respondent’s discharge of Wills
violated the Act.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD4
because it was threatening, but because it was insubordi-
nate and disrespectful.
Moreover, it appears that the judge further rested his
pretext finding, in part, on the Respondent’s purported
failure to follow its own practice in discharging Wills.
Specifically, the judge noted that the Respondent dis-
charged Wills after the Starz incident, but had not dis-
charged or taken other disciplinary action against him
based on the other post-final-warning infractions that he
committed prior to the Starz incident. Contrary to the
judge, however, the record demonstrates that these cir-
cumstances are entirely consistent with this particular em-
ployer’s progressive disciplinary practice. As the judge
found, the Respondent counseled Wills regarding the
other post-final-warning infractions as they occurred, and
as explained above, the Respondent often imposed pro-
gressive discipline on an employee only once she had
committed several offenses since the time of her last dis-
cipline. Of particular relevance here is the fact that merely
a week before the Starz incident, Simon reminded Wills
that he was on a final warning, counseled him that his un-
professional interactions with management were a recur-
ring problem, and advised him that the Respondent would
not tolerate similar continued behavior. In these circum-
stances, we believe the weight of the evidence demon-
strates that, rather than carrying out a pretextual discharge,
the Respondent was instead effectuating its progressive
disciplinary practice to address ongoing and unresolved
poor conduct by one of its employees.
Turning to the evidence of disparate treatment, we do
not agree with the judge’s finding that the Respondent en-
gaged in disparate treatment by discharging Wills while it
failed to discipline sales representative Ulysses Colon.
Specifically, we find that Wills and Colon were not simi-
larly situated enough to support a disparate treatment find-
ing. Although Colon, like Wills, engaged in insubordinate
and disrespectful conduct in refusing to promptly comply
with a supervisor’s directive to pay attention (and put
down his cell phone) during a July 2016 meeting, the evi-
dence does not establish that Colon exhibited the same
level of insubordination and disrespect as Wills. Only

11 In his decision, the judge states that the Respondent did not strictly
enforce its policy against employees using phones during boost meet-
ings. As evidence, the judge points to the testimony of two employees,
Mario Madrigales and Ann Pacifico, stating that they or others used their
phones during these meetings without being disciplined or discharged.
To the extent the judge finds that this testimony evidences disparate treat-
ment, we disagree. In discharging Wills, the Respondent did not rely on
the mere fact that he had used his phone during the June 23 Starz presen-
tation; rather, it relied on his insubordinate and disrespectful response
when a supervisor instructed him to stop using the phone. Madrigales
and Pacifico did not testify that they or any other employee had ever ex-
hibited any remotely similar insubordinate or disrespectful behavior
Wills, as part of his refusal to comply, held his phone out
and video recorded the supervisor who had just given him
the directive. See Waste Management of Arizona, 345
NLRB 1339, 1341 & fn. 8 (2005) (comparators not simi-
larly situated because their misconduct, although similar
in general type, was substantially less severe than that of
alleged discriminatee). Moreover, as discussed above,
Wills’ employment history—including his active final
warning—evidenced a long pattern of repeated insubordi-
nate and disrespectful behavior toward members of man-
agement, whereas Colon’s employment history evidenced
no such pattern; Colon’s final warning, in particular, dealt
exclusively with matters of absenteeism.11 See Kitsap
Tenant Support Services, Inc., 366 NLRB No. 98, slip op.
at 16–17 (2018) (disparate treatment not shown where al-
leged discriminatee exhibited ongoing pattern of failing
properly to complete paperwork and had previously been
coached and disciplined for such failures, whereas com-
parators failed properly to complete paperwork only
once); Diamond Electric Mfg. Corp., 346 NLRB 857, 859
(2006) (comparators not similarly situated because none
had history of misconduct similar to that of alleged dis-
criminatee). In these circumstances, where the Respond-
ent’s discharge of Wills was premised both on his pattern
of misconduct and the severity of his insubordination at
the June 23 meeting, we find that the record falls short of
establishing that the Respondent engaged in disparate
treatment of Wills.
Accordingly, we conclude on this record, for the rea-
sons explained above, that the Respondent has demon-
strated by a preponderance of the evidence that it would
have discharged Wills even absent his protected activity.
We therefore reverse the judge’s finding of a violation and
dismiss the complaint in its entirety.
ORDER
The complaint is dismissed.
Dated, Washington, D.C. November 1, 2019
______________________________________
Lauren McFerran, Member
when instructed to stop using his or her phone during a meeting. Madri-
gales testified that he saw employee Chris Hart using his phone during
the Starz presentation, but as the judge found, Hart, unlike Wills, com-
plied with a supervisory request to put his phone down. Similarly, Pacif-
ico testified that there were many occasions when she would use her
phone during a boost meeting, but that when she did so, Supervisor Zim-
merman would instruct her to stop and pay attention to the meeting, and
she would then comply with Zimmerman’s instruction. Although Mad-
rigales also testified that he used his phone “probably . . . once” during
the June 23 Starz presentation, he stated that he “hid it well,” and there
is no evidence that any supervisor was aware of his phone usage.
CSC HOLDINGS, LLC 5
______________________________________
Marvin E. Kaplan, Member
______________________________________
William J. Emanuel Member
(SEAL) NATIONAL LABOR RELATIONS BOARD
Matthew A. Jackson, Esq., for the General Counsel.
Kenneth A. Margolis, Esq., of New York, New York,
for the Respondent.
Nicholas Hanlon, Esq., New York, New York, for the Charging
Party.
DECISION
STATEMENT OF THE CASE
KENNETH W. CHU, Administrative Law Judge. This case was
tried in Brooklyn, New York, on October 4, November 2, 3, 6,
14 and 29, 2017. The Communications Workers of America
(Union) filed a second amended charge on March 15, 20171 and
the General Counsel issued the complaint on July 27, 2017. The
Respondent filed a timely answer in response to the complaint
(GC Exh. 1).2
The complaint alleges that the Respondent violated Section
8(a)(3) and (1) of the National Labor Relations Act (Act) when
the Respondent discharged employee Michael Wills on about
July 6, 2016.
On the entire record, including my assessment of the witnesses’ cred-
ibility3 and my observations of their demeanor at the hearing and corrob-
orating the same with the adduced evidence of record, and after consid-
ering the posthearing briefs, I make the following
FINDINGS OF FACT
I. JURISDICTION AND UNION STATUS
The Respondent, CSC Holdings, LLC (formerly known as Ca-
blevision), a domestic corporation, with an office located at 1111
Stewart Avenue, Bethpage, New York, and with various facili-
ties in New York, including a facility located at 1500 Motor
Parkway, Hauppauge, New York, has been engaged in the busi-
ness of providing cable television, internet and telecommunica-
tions services recycling throughout the United States, where it
derives gross annual revenue in excess of $500,000 and pur-
chased and received goods and materials valued in excess of
$5000 at its facilities in New York directly from suppliers lo-
cated outside the State of New York.
The Communications Workers of America is a labor organi-
zation within the meaning of Section 2(5) of the Act.

1 All dates are in 2016 unless otherwise indicated.
2 The General Counsel exhibits are identified as “GC Exh.” and the
Respondent’s exhibits are identified as “R. Exh.” The posthearing brief
for the General Counsel is identified as “GC Br.” The Respondent’s brief
is identified as “R. Br.” The hearing transcript is referenced as “Tr.”
II. THE UNFAIR LABOR PRACTICES
The Respondent CSC Holdings, LLC provides subscription
television, internet, and telephone services to the greater New
York area and other areas of the country. The Respondent oper-
ates sales offices throughout New York State, including the
Hauppauge office, where it hires residential account executives
(RAE), otherwise known as residential direct sales representa-
tives (henceforth, sales representatives), to solicit subscriptions
for its services by having the sales representatives go door-to-
door to sign up customers. The sales representatives would also
engage in phone and internet communications with potential cus-
tomers and follow up the various subscription packages and ser-
vices with the customers. About June 2016, Altice, USA suc-
cessfully assumed the subscription sales operations from CSC
Holdings.
1. Background
Michael Wills (Wills) was hired in September 2011 at the
Freeport office, New York, as a sales representative. In approx-
imately 2013–2014, Wills was reassigned to the Hauppauge of-
fice after the Freeport office had closed. Wills remained as a
sales representative after his reassignment. Wills’ direct super-
visor during all relevant time of this complaint was Thomas Fa-
rina. Wills stated that 20–40 sales representatives were em-
ployed at the Hauppauge office with three supervisors, Steven
Spalleta, Eric Zimmermann, and Farina. Although Wills was as-
signed to Farina, all sales representatives would be responsible
to the three supervisors.
The sales manager was and is Carmine Pero. Pero has been a
sales manager with the Respondent since 2015 and with the
Company for 12 years. Pero directly supervises 35–45 sales rep-
resentatives, supervisors, and other personnel in the Hauppauge
office. Pero ensures that sales are met by the representatives and
that policy and procedures are adhered by his staff. Pero reported
to Daniel Ferrera and George Sundstorm, identified as a vice
president and Colleen Long, the senior vice president in charge
of direct sales. Daniel Ferrara was identified as the senior vice
president of outbound telemarketing and direct sales since June
2016 and replaced Sundstorm and Long (Tr. 66). Ferrera was
formerly the vice president of outbound telemarketing from 2013
until his present position. Ferrera worked out of the Respond-
ent’s Jericho office, but also managed the Hauppauge office (Tr.
785).
Wills testified that his workweek was from Tuesday through
Friday from 12 noon to 9 p.m. On Saturday, Wills works from
9 a.m. until 6 p.m. Before the start of the day, there is usually a
15–30-minute meeting with all the sales representatives to wrap
up any unfinished paperwork and office items that needed to be
addressed. Part of this meeting was designed to boost the morale
of the sales representatives. Management officials would con-
duct a boost meeting that lasted from 15 minutes to an hour.
Boost meetings were held by the office manager or a supervisor
3 Witnesses testifying at the hearing included Michael Wills, Alexia
Agnant, Eric Zimmermann, Elena Esposito, Mario Madrigales, Anne
Pacifico, Erica Simon, Thomas Farina, Carmine Pero, Daniel Ferrera,
and Paul Hilber.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD6
and were designed to boost the morale of the sales representa-
tives and to allow them to voice any complaints or concerns to
management. Some work-related issues dealt with bathroom
breaks, sales issues, wages, and the “Find Friends” App.
Wills testified that some of the sales representatives would
take their lunch as a group after the boost meetings. During
lunch, the sales representatives would discuss personal and
work-related matters. After lunch, they would head “out to the
field” to solicit subscriptions door-to-door at people’s homes. At
the end of his workday, Wills would usually not return to the
office, but would go directly home (Tr. 50–65).
2. The Find Friends App
Wills testified that Respondent had issued iPads to the sales
representatives for various purposes, including sales, contacts,
solicitations, and other data used in their work. One item that
was installed in the company-issued iPads was a “Find Friends”
app. The purpose of the app, once it is turned on, would allow
the user’s friends and associates to locate your presence. The
Find Friends app was used by the supervisors for tracking the
sales representatives, and on occasions, the supervisors would
show up unannounced at the location where the sales representa-
tive was purportedly working. The Find Friends app was on Wil-
lis’ iPad in 2015 and 2016. Wills was very vocal at the boost
meetings in expressing that the Find Friends app was used as a
management tool to track the whereabouts of the sales represent-
atives. Wills testified that he started complaining about the app
to Pero, Zimmermann, Farina, and Spalleta at boost meetings in
January 2015. Wills testified that he was speaking on behalf of
the other sales representatives at the boost meetings over the use
of the Find Friends app. Wills stated
This was an invasion of the work time, being watched over our
shoulder continuously throughout the workday. It brought se-
vere added pressure—added pressure for someone who was
basically following you, in your shadows for the whole day.
Many of us were trying to see if there was a way that we could
circumvent, meaning talk to someone to see if these rules—or
they would stop using the app, based off performance. I ob-
jected to the fact that people are trying to get to these levels.
The Find Friends app is making it more difficult because peo-
ple feel that they’re being followed all day. And no one else in
the room spoke, but myself and Carmine Pero. And the meet-
ing ended with everything staying status quo (Tr. 73–77).
Wills recalled a specific instance in summer 2015 when Su-
pervisor Eric Zimmermann (Zimmermann) appeared in the field
just after Wills had finished with a customer. Wills found this
as a source of irritation and told Zimmermann that it would have
been easier to call then to show up unannounced. Wills recalled
raising the issue with the app in another boost meeting during
fall 2015. He complained at the boost meeting that the app hin-
ders his performance knowing that someone may be monitoring
his whereabouts on an iPad. In response, Pero stated to him and
the other sales representatives that the app was to help them
make more sales.
Wills testified that he is aware of the Company’s iPad policy
and usage. A review of the policy statement indicated that sales
representatives have no expectations to privacy in using the
company iPad and that the Respondent may install a GPS device
on its iPads to locate and track the iPad possessed by the repre-
sentatives (R. Exh. 2). Wills has also been instructed on previ-
ous occasions to turn on his Find Friends app by Zimmermann
as early as October 2015 (R. Exh 6). Equally so, Wills was adept
to respond by criticizing the mistakes and omissions made by
Zimmermann (R. Exh. 7). Supervisor Zimmermann criticized
Wills in his 2015 performance evaluation for not turning on his
Find Friends app (GC Exh. 2). Wills admittedly did not provide
a comment in his evaluation to contradict Zimmermann’s criti-
cism of Wills for not turning on his Find Friends app (Tr. 312–
318). Wills received an overall rating of “valuable contribution”
to the Company in his 2015 evaluation.
Eric Zimmermann (Zimmermann) testified he has been a di-
rect sales representative since October 2013 and had worked
with Wills at the Freeport office. Zimmermann was promoted in
May 2014 as a sales supervisor while at Freeport and moved to
Hauppauge with Wills. Zimmermann’s supervisor is Carmine
Pero. Wills has been supervised by Zimmermann in Freeport
and Hauppauge.
Zimmermann characterized Wills as a difficult person to su-
pervise and was not keen on taking instructions or following
company policy. Zimmermann specifically testified to Wills’ re-
fusal to turn on his Find Friends app and oftentimes, Wills’ iPad
location was not available because the app was turned off. Zim-
mermann also complained to Pero that Wills’ app was not turned
on. Zimmermann also complained to Pero that Wills would un-
friend the management team at the end of the day, which would
require each supervisor and manager to request that Wills
“friend” them back on the app each morning. Zimmermann
stated that this was inappropriate and totally a waste of time. In
an email to Pero on May 27, 2015, Zimmermann stated that Wills
felt he was in compliance with the Find Friends policy when he
unfriended the management team each night. Zimmermann
stated that “The management team would then need to send a
new request (to friend) each day” (Tr. 576–592; R. Exh. 17–19).
As noted above, Wills was criticized by Zimmermann in his
2015 performance evaluation for not following company policy
with his Find Friends app.
3. The February 17, 2016 boost meeting
Wills testified that he would raise other issues at the boost
meetings in support of the sales representatives, including the
sales representatives’ wages, quality of life issues, such as bath-
room breaks and other items. Wills admitted that the other sales
representatives would rarely speak at the boost meetings but
maintained that he spoke on their behalf on these issues. Wills
testified that the sales representatives were particularly upset
having to contact a supervisor before they could take a bathroom
break. Wills recalled that he complained to Pero at a boost meet-
ing about a new bathroom policy on February 17, 2016. Wills
also recalled that Zimmermann, Farina, and Spalleta were pre-
sent at the meeting, along with 30–40 sales representatives (Tr.
84–89). According to Wills, Pero emphasized at the boost meet-
ing that sales representatives need to have a higher standard of
professionalism while at a customer’s home and not to discuss
company business. Wills also testified that Pero told the sales
representatives not to discuss company business in the negative
CSC HOLDINGS, LLC 7
in public because such conversations could be overheard by
other people (Tr. 90, 91).
Wills, at this point, interjected and questioned the high level
of professionalism that the Respondent required of its sales rep-
resentatives when they had to contact a supervisor to attend to a
bathroom break. Wills said that Pero wanted to keep the meeting
positive and told him to bring it up at another time. Wills re-
sponded that it was alright to speak negatively and “we all need
to hear the good, bad and ugly” because the boost meetings were
for the sales representatives to speak their mind and to speak
about issues that may be negative to the Company (Tr. 130).
Wills admitted that he was never disciplined for not informing a
supervisor that he was taking a bathroom break. Wills denied
knowing that this was not a new policy and that it was in place
since 2013 (Tr. 309–311).
After the boost meeting, Wills received a call from Farina to
return to the office for a meeting. Wills met with Pero and Erica
Simon was also present in the office. Erica Simon (Simon) was
the director of human resources at the time. Simon informed
Wills that the Respondent was looking into whether Wills was
disrespectful and insubordinate at the earlier boost meeting.
Wills requested to meet with Simon in private and she agreed.
At the private meeting, Wills complained that there must be a
mistake and Simon interrupted him and said she was only in-
forming Wills that he was under investigation. At this point,
Wills admitted to Simon that he was having family problems and
was attending counseling for depression. Simon also pointed out
to Wills that some of his emails were troubling. According to
Wills, Simon referenced an email that Wills sent to Pero in Feb-
ruary 2016 regarding if he would be covered by workers’ com-
pensation on a nonwork day and was injured when he was actu-
ally working on his day off. Wills stated that he raised the issue
in his email because Pero had congratulated two sales represent-
atives for securing subscriptions during their days off (GC Exh.
3). According to Wills, Simon found his email to be problematic
because Wills had decided to send his email to a group instead
of just sending the email to Pero. Wills had tape recorded the
entire conversation with Simon on his cell phone. In the tran-
scription of the audio provided by the counsel for the General
Counsel, Simon reprimanded Wills, among other items, to not
send his email to the group; that Pero and others do not like his
emails; that Wills was coming on too strong in his emails and
that he should stop and think before sending them out; and that
his emails were not acceptable, not respectful and not appropri-
ate (GC Exh. 4).
Carmine Pero testified that boost meetings were designed to
boost morale of the sales force and he did not want any negativity
expressed during the meetings. Pero generally believed that
Wills was causing friction with his complaints about company
policy. Pero cited an example where Wills questioned what
would happen to a sales representative who is injured while
working on his day off after Pero had sent out an email congrat-
ulating a sales representative who had secured an installation on
his off day. Pero emailed Simon on February 15 and asked her
whether it was appropriate for Wills to respond the way he did.
Pero believed that Wills was generating negativity with his email
comment (GC Exh. 15, 16). Pero reaffirmed the importance of
having and maintaining a positive attitude. Pero specifically
stated in his email that “. . . the management team will not allow
any negativity or criticism spreading through the office” (GC
Exh. 17). Pero testified that he addressed the issue of negativity
in the February 17 meeting after receiving a call from Bo O’Con-
nor, who was the Hauppauge facility manager on February 16.
According to Pero, O’Connor said he had overheard some sales
representatives talking negatively about the Company during
their lunch. O’Connor did not identify the sales representatives
to Pero (Tr. 464–466).
4. The February 22, 2016 final warning
Following the meeting with Simon, the Respondent issued a
final warning dated February 22 and received by Wills on Feb-
ruary 24 (Tr. 120). The final warning was issued by Pero for
Wills’ insubordination and disrespectful behavior and referenced
a verbal warning given to Wills on November 10, 2015. The
final warning (GC Exh. 5) stated the following infractions:
To: Michael Wills #068603
From: CarminePero
Date: 2/22/16
Re: Final Warning
____________________________________________
Statement of concern:You arebeing given a Final Warning for
insubordination anddisrespectful behavior,all of whichviolate
theDirectSalesRAEStandards,Practices&Procedures. Youre-
ceived aVerbal Warning on 11/10/15 for unprofessional behav-
ior.
Since then,themanagementteamhashadseveralconversa-
tionswithyouregarding your unprofessionalbehavior:
 On 12/16/15, you wrote an email toManager, Carmine
Pero and the Supervisor team aswell asOrderEntry Su-
pervisor, Lourdes Magboo stating, “Carmine . . . you
have got to be kidding me?” because we couldn’t let a
saleget installed until we received proper competitor
bill to substantiate the platinum competitive offer you
gave the customer attime ofsale.
 On 12/21/15, you were ona non-company related website,
during a team Boost.
 On 2/10/l6 Supervisor, Thomas Farina had you come
backtotheofficebecauseSupervisor,EricZimmermann
could not see your location on the Find Friends App.
Thomas confirmed via your iPad that Eric Zimmermann
wasdeleted fromyour FindFriendsApp.
On 1/7/16,youplaced asalesorder with no customersocial se-
curity number,withoutaSupervisor’sapproval. YouandSuper-
visor,Thomas Farina reviewed the policy which youacknowl-
edged andstatedyouwouldabide.
• On 2/10/16,Thomasreviewed11ofyourcustomersalesor-
der forms between 1/5/16 and 2/5/16 with you, only 2 of
which had customer social security numbers. On the 2
sales you received the customer’s social security num-
ber, Order Entrywould not let you proceed withthesale
without. Thomas.advised you again of thepolicy and
youstated you were not comfortable asking customersfor
their social security numbers. Thomas-explained how
you should ask thecustomer for this information and you
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD8
acknowledged that you understood. ·
• Laterthatevening,whenyoumadeasale,you didnotgetthe
customer’s social security number and failed to get ap-
proval fromamember of themanagement team.
• On2/12/16,ThomasFarinaconducted afieldcoachingwith
you. Duringthecoaching,youweremakingasale andyou
failed to ask for customer’s social security number.
Thomas asked the customer, in front of you, and he re-
ceived thecustomer’s social with noissues.
• On2/13/16, you did not obtain thecustomer’s social secu-
ritynumber without approval from amember ofthe man-
agement team.
• On2/19/16,Thomasreviewedthe instances whereyoudid
notobtain the socialsecuritynumbersasrequired which
occurred on 2/10/16, 2/12/16 and 2/13/16. Once again, you
acknowledged the policy and signed the coaching.
• Later thatevening, when you made asale,you did not ob-
tain the customer’s social security number and failed to
get approval fromamember ofthe management team.
• On 2/20/16, you were spoken to again about failure tofol-
low this policy during the sale made on 2/19/16 by Eric
Zimmermann,youacknowledgedonceagainandsaidyou
understood the policy .
In a team Boost on 2/17/16, Manager,[sic] Carmine Pero re-
minded theteamthat whenwearing Optimum badges andGolf-
shirts,no matterwhatthevenueis,you arerepresentingthecom-
pany. You raisedyourhand andsaidthatit isoktovent with each
other, no matter what the venue is, and then you proceeded to
stand up and speak directly to the other RAE’s. You repeated
yourself in a more animated voice, stating that it’s ok to speak
negatively and ‘‘we all need to hear the good, bad and ugly.”
You said “I have toboost upRobin Lynch and other RAE’s be-
cause of the incompetence of the Supervisors .” I told you that
this could bediscussed inprivate ratherthan in front ofthe group
if you these [sic] concerns.
• On2/18/16,HRManager,Erica Simonmetwithyoutoexplain
to youthatyour behavior inthe Boostwas unacceptable and
itwas an open issue. You discussed the fact thatthere have
been several instances in the past in which your tone and
treatmentofothershasbeenaddressedasitwasconsideredin-
appropriate anddisrespectful and would nolonger be toler-
ated. Youstatedthat you did notfeelyouremailswere disre-
spectful, onlyintendedtobestraightforward.
However, you agreed to be moremindful ofyour conduct in
email.
You have violated the following policies under Residential Stand-
ards,Practices&Procedures andthe DirectSalesCode of Conduct.
• Residential Sales employees are expected to represent Ca-
blevision, (the “Company,”) in a professional manner atall
timeswhiletheyexecutetheirdailyresponsibilities.
• ConsistentwithCompanypolicy,andasoutlinedintheEm-
ployee Handbook, all persons with whom a Residential
Sales Employee comes into contact as a consequence of
his/herjobmustbetreatedin·a professional, courteous and
respectful manner atall times. Use of abusive or inappropri-
ate language toward any customer, prospect, colleague or
any other individual with whom the Residential Sales Em-
ployee mayhave contactwith as aconsequence ofhis/her
job isprohibited.
• All sales orders must include the following information:
Customer’ssocialsecuritynumber.Adriver’s license num-
ber,passportnumber or Tax IDalongwithaPhotoID may
be obtained withthe approval of the Direct sales RAE’s
manager orsupervisor.
Going forward you are expected tofollow all Company and Direct
Sales departmental policies, practices and procedures.
(FinalWarning) -This isyour finalwarningthatanyfurtherviola-
tionofCablevisionpolicies,practices,proceduresor values,addi-
tional examples ofpoorjudgment oranyunsatisfactory workperfor-
mance willresult in termination ofyour employment with Cablevi-
sion.
Pero testified that the final warning issued to Wills was for his
insubordination and refusal to follow company policy. Specifically,
Pero said that Wills questioned a company policy about the need to
verify an installation; Wills was observed on a noncompany website
during a boost meeting; Wills could not be located by Zimmermann
on his Find Friends app because he had turned it off; Wills failed to
obtain the social security number or had not received a supervisor’s
approval for the SSN number; and complained in a boost meeting
that everyone needed to “hear the good, bad and ugly” when Pero
was instructing the sales representatives not to negatively speak
about the Company in public while wearing company logo shirts
(Tr. 733–737; GC Exh. 5).
The verbal warning was issued to Wills on November 10,
2015. The verbal warning was reduced to writing by Pero and
made part of Wills’ personnel records (GC Exh. 6). In summary,
the Respondent found Wills to have violated the Company’s di-
rect sales RAE standards, practice, and procedures by failing to
treat others in a professional and respectful manner. I allowed
the documented verbal warning in the record since it served as
background information for the final warning. I further ruled
that the issuance of the final warning was not an allegation in the
complaint and also served as background information (Tr. 127–
129).
Wills testified that he received a copy of his February final
warning and decide to post the notice in his workstation. All
sales representatives’ workstations are three-sided with the entry
opened and the interiors may be seen by a passerby. Wills said
that his intention was to let coworkers know how he was treated
after speaking up at the February 17 boost meeting. Wills stated
that a number of coworkers approached him regarding his final
warning and he described to them what had led to the warning
being issued. Wills repined that Pero took down the warning
notice and replaced it with a sticky note informing Wills not to
post the warning because it was confidential (Tr. 130–137). Pero
confirmed that he removed the final warning from Wills’ work-
station and told him that the notice was confidential and he
should not display the document for everyone to see.
5. Michael Wills decided to contact the Union
Wills testified that he was upset over the final warning and
believed it was the “last straw.” Wills contacted a colleague
sales representative named Mark Shipsmen at the Jericho office
CSC HOLDINGS, LLC 9
who he had communicated in the past about bringing in the Un-
ion. Wills said that he asked Shipsmen for the phone number of
the Union after informing Shipsmen that he received a final
warning. Wills was given the name of Zelich Stern, who at the
time was the chief organizer for the Union. Wills then contacted
Stern and told him that he was aware that the Union had orga-
nized some workers in the Respondent’s Brooklyn, New York
office and Wills wanted Stern to start a campaign at Hauppauge.
Wills volunteered to help start the union campaign. Wills be-
lieved that he met with Stern in April with several sales repre-
sentatives from the Hauppauge and Jericho offices (Tr. 139–
142).
Wills stated that Stern did most of the talking at the meeting.
According to Wills, Stern gave a history of the CWA, the union
organizing effort in the Respondent’s other offices and general
information as to what is needed to get to an election. Wills then
formed a committee with two other unidentified sales represent-
atives at the Hauppauge office to poll the sales force of their sup-
port for the Union. Wills testified that he specifically spoke to a
few sales representatives about company policies, such as arbi-
trary changing wage scales and that the Union would make life
easier for them at work. Wills represented that there were sev-
eral meetings regarding the union organizing after the April con-
tact with Stern until he was discharged by the Respondent in July
(Tr. 142–145).
6. Other Alleged Harassment Against Michael Wills
Wills also described other terms and conditions of his employ-
ment that he felt were applied differently to him to harass him.
He testified to an incident that he had to contact Mike Hagerty,
the manager of the Jericho office, on March 17, because he was
unable to reach Farina or Pero on a customer installation. Wills
said that sales representatives were encouraged to contact
Hagerty on a needs basis. Wills said that Hagerty approved the
sales installation. Wills said Hagerty never mentioned that he
was inappropriately contacted by Wills. Wills repined that on
May 3, Pero and Simon met with him and informed him that he
should not have contacted Hagerty. Wills insisted that he was
never informed of any written or verbal guidelines not to contact
Hagerty. Wills also said that he doesn’t routinely contact
Hagerty and may have called him four or five times per year.
According to Wills, Simon reminded Wills that he was still under
a final warning. Wills admitted that he was not disciplined for
this incident and did not believe he was going to be disciplined
over this incident (Tr. 244–256).
Pero testified that he was contacted from Hagerty regarding
the call he received from Wills for approving an installation. Ac-
cording to Pero, Hagerty was informed by Wills that he had first
attempted to reach all the supervisors at Hauppauge before he
had contacted Hagerty. Pero decided to verify this account by
asking each of the Hauppauge supervisors if they had received a
call from Wills. According to Pero, they did not receive any calls
from Wills. Pero concluded that Wills was lying to Hagerty and
in a meeting, Wills admitted that he did not contact the supervi-
sors before calling Hagerty (Tr. 737–739; R. Exh. 32).
Simon testified that she met with Wills and Pero in May to
discuss the proper protocol in contacting supervisors. Simon ex-
plained that Wills had previously been informed to first contact
his supervisor and if not reachable, to contact the other supervi-
sors at the Hauppauge office (R. Exh. 1 at 10). Simon said that
Wills was aware to contact the Hauppauge manager next before
reaching out to Hagerty in Jericho if no supervisors or the man-
ager are available in Hauppauge. Simon said that Wills insisted
he had reached out to all the supervisors in Hauppauge before
calling Hagerty (R. Exh. 24).
Wills also complained that he was accused of leaving work
early in April when he actually was working past his regular
work hours to visit a customer until 7 p.m. on a cable subscrip-
tion. Wills said he told Supervisor Farina at 4:33 p.m. that his
iPad battery was dying and he could not be reached. Wills main-
tained that Farina subsequently realized his error and replied that
“okay, I got it” in reference to Wills’ explanation of his dead
iPad. Wills admitted that he did not contact Farina at the time
with his cell phone to inform Farina that his iPad battery was
dead (Tr. 258–265, 379).
Wills was also upset that Farina would contact Wills during
his off hours from work. Wills insisted to Farina and to others
that he did not wish to engage in company business when he was
not working and resented that Farina had texted his cell phone at
midnight on one occasion. Wills believed that he was being pro-
voked by Farina with being texted during his off hours. Specif-
ically, Wills complained of being contacted on June 6 by Farina
while Wills was off from work. Wills was informed by Farina
that he was asked to contact him at the direction of Pero regard-
ing a customer who was waiting for an installation and that Wills
needed to get back to that customer.
Wills elevated the situation by emailing Simon on June 6 to
complain that Farina continued to contact him on his cell phone
while on his off hours. Wills emphasized his points in his email
by typing certain words in all capital letters, such as
CONTINUES (to contact me) and that they had “AGREED” (to
an arrangement that Farina would not contact him on his off
days) (GC Exh. 13).
Pero testified that Wills’ email was disrespectful and insubor-
dinate. Pero said that he directed Farina to contact Wills and that
Wills was calling Farina a liar in the email when Wills did not
believe Farina was instructed to contact him by Pero. Pero also
stated that the email was insubordinate because Wills wrote sev-
eral words in all capital letters and with five exclamation points
(Tr. 739–742; R. Exh. 25). Pero denied knowing of any arrange-
ments between Wills and Farina that he would not contact Wills
during off work hours.
Wills’ email was handled by Karen O’Neill, who was an as-
sistant to Simon in the HR department. Wills complained that
he was being harassed by Farina when there was an understand-
ing with him that he should not be contacted. Wills was in-
formed by O’Neill that such an agreement with Farina was con-
trary to company policy and that sales representatives could be
contacted regarding company business during their off hours.
O’Neill suggested to Wills that he could respond to the emails
when he returns to work. O’Neill also told Wills that it was not
appropriate to send emails with words that were capitalized by
him. Wills admitted he was not disciplined for complaining (Tr.
265–273, 330–335, 381; GC Exh. 13).
Simon testified that Wills, as a sales representative, is an ex-
empt employee and may be contacted by the Respondent during
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD10
his nonwork hours. Simon said that any arrangements between
Farina and Wills as to when Wills could be contacted by the com-
pany is inappropriate. Simon believed that Wills was being dis-
respectful when he capitalized all his letters in his emails to man-
agement. Simon said that she spoke to Wills on June 6 and in-
formed that all sales representatives were exempt employees (R.
Exh. 26). Simon told Wills that Farina was instructed by Pero to
contact him on his off day. Simon reminded Wills that he was
still on his final warning. Wills told Simon that he did not be-
lieve that Farina was instructed to call Wills by Pero (R. Exh.
25).
Wills also testified to an event in support of another colleague
named Alexa Agnant who Wills believed was unfairly denied a
free trip to Aruba in April 2016 even though, as a member of the
Respondent president’s club, Agnant would have been entitled
to the free trip. Wills decided to attend the Aruba retreat in sup-
port of Agnant and to protest the fact that Agnant, as the only
African-American in the club, was denied the trip. While at the
Aruba resort, Wills was seen by Colleen Long, Farina, and other
supervisors. When Wills returned, he asked Simon whether she
saw a picture of Wills while in Aruba (GC Exh. 8). According
to Wills, Simon replied that she did not want to discuss the mat-
ter. The counsel for the General Counsel argues that Wills’ trip
to Aruba was a concerted activity in support of Agnant’s per-
ceived slight by the Respondent. I allowed the testimony regard-
ing this incident over the objections of the Respondent’s counsel
(Tr. 180–191).
Alexa Agnant (Agnant) testified that she was and is a direct
sales representative for the Respondent at the Jericho office. Ag-
nant said that her responsibility as a representative was to con-
vince former customers to return. Agnant testified that she was
aware of a union organizing campaign in Jericho beginning in
the February/March timeframe. Agnant also said she knows
Wills from working with him at the Freeport office in 2015. Ag-
nant attended at least three or four meetings with union organizer
Stern and other sales representatives. Agnant said that Wills was
also in attendance and recalled explaining the benefits of a union
and “. . . sort of spearheading it” (Tr. 539–542; 566).
Agnant testified that she belonged to the Respondent presi-
dent’s club and believed she was entitled to a free trip to Aruba
in April as a benefit for being a member of the club.4 Agnant
repined that she was not given the free trip to Aruba. Agnant
was aware that Wills traveled to Aruba to protest the denial of
her trip to management.
7. The Hilber meeting on May 23, 2017
Wills stated that there was a routine boost meeting conducted
by Pero on or about May 23, and then he turned the meeting to
Colleen Long, who then introduced Paul Hilber (Hilber). Hilber
was the senior vice president of human resources from March
2010 to June 2016 with the predecessor Cablevision. Hilber
holds the same position with Altice, USA from June 21, 2016,
until the present. Wills also noticed that other vice presidents of
the Company were present at the meeting. Hilber delved right
into his relationship in negotiating with the Union in Brooklyn

4 Sales representatives are inducted into the President’s Club after
exceeding the volume of sales over and above the other representatives.
As part of the club, sales representatives are entitled to BYOB (Be Your
and that it came to his attention that there had been talks about
CWA at the Hauppauge office. Hilber had first visited the Jeri-
cho office earlier in May regarding the Union’s organizing cam-
paign before coming to the Hauppauge office.
According to Wills, Hilber was asked by the local manage-
ment to speak to the staff regarding the Union and Hilber stated
that there were no guarantees that wages would be increased un-
der the Union. Hilber also stated that having the Union would
bind the sales representatives to union rules and regulations.
Wills stated that Hilber also referred to the union organizing in
Brooklyn and that half of the staff was trying to leave the Union.
Wills believed that Hilber spoke about 10 minutes before he
raised his hand. Wills was acknowledged by Hilber. Wills told
Hilber and the audience that he was 100 percent for the Union
and disagreed with what Hilber stated. Wills also stated that the
new company that acquired the Respondent was known to lower
salaries. Wills stated that Hilber responded by telling the audi-
ence that the reason he was here was to inform the staff to do
your homework first before signing any union affiliation because
the staff may be getting a union without any more money. Wills
took issue with that statement and stated that the Respondent was
an at-will employer and could discharge employees at any time
and that all the vice presidents were present at the meeting be-
cause they did not want to lose their power. Wills affirmed that
the staff has the right to organize. Wills stated that there were a
few back-and-forth exchanges between him and Hilber for about
20 minutes with Hilber always reiterating that the Union was not
the answer to their problems (Tr. 148–152).
Wills admitted that he made a vulgar statement by telling Hil-
ber and the audience that the union organizing was because “. . .
people are tired of taking it in the ass, and this is why this move-
ment is alive at this point.” In response, Hilber told Wills to keep
the discussion at a higher level and Wills agreed that he “got
caught up in the moment,” but wanted to make a point (Tr. 153).
Wills stated that other individuals also spoke up in statements
that were against having a union. Wills did not recall if anyone
else spoke on behalf of having a union.
Elania Esposito (Esposito) is a commission analyst with the
Respondent at the time. Her main responsibility was to verify
the sales commissions earned by the representatives for the pur-
pose of payroll. She attended the meeting during Hilber’s
presentation and recalled that Wills was vocal and made the
comment “what are we supposed to do? Take it in the ass?” dur-
ing his exchange with Hilber. Esposito mentioned Wills’ remark
to her supervisor. Esposito was aware that Wills was subse-
quently fired because she was informed by Pero by email to take
Wills off the sales commission payroll on July 6. Esposito in her
email replied to Pero stated, “Shocker! Was it for the union mtg.
comment???” (GC Exh. 14.) Esposito did not receive a reply
from Pero on her question.
Mario Madrigales (Madrigales) testified that he was a direct
sales representative from November 2014 until August 2014 and
that Zimmermann was his supervisor. Madrigales testified that
he has used his cell phone to text customers depending on the
Own Boss) and to other perks not afforded to representatives who are not
members. A perk of the club in April 2016 was the free trip to Aruba.
CSC HOLDINGS, LLC 11
preference of the customer. Madrigales admitted that he has
used his cell phone to contact customers during boost meetings
and has observed other sales representatives doing the same.
Madrigales recalled attending a boost meeting when Wills com-
plained about micromanagement and requiring the sales repre-
sentatives to inform management of their lunch and bathroom
breaks.
Madrigales also attended the Hilber presentation and recalled
Hilber stating to the group that the Union was not the best option
for the Company. He also recalled Wills stating that he did not
understand why such a big meeting with high officials was held
just to tell the group about the negative things with the Union.
Like Esposito, Madrigales recalled Wills asking, “You just ex-
pect us to sit here and take it in the ass?” Madrigales recalled
Hilber stating that there was no need for such language. Hilber
also stated that the meeting was informative and a union is not
either right or wrong. Madrigales said that Wills apologized to
the audience for his comment.
Agnant testified that she was present when Hilber spoke at the
Jericho office (Tr. 546, 547). Agnant recalled that
He (Hilber) said that the unions were bad. You know, he was
saying statements, a whole list of statements that the union
wasn’t—it wasn’t good, it wasn’t conducive. This is a sales
floor. Why would we put a union on a sales floor? Sales peo-
ple don’t have unions. He mentioned also that the CWA,
which is the union that we were using at the time, that Verizon
also has, you know, is represented by the CWA, and that why
would we even want to use the CWA, when they’re Verizon’s
competitors. He suggested that they’re on strike right now.
And that the union’s not doing Verizon any justice. Why
would we—it would be foolish for us to even consider them.
He also brought up the Brooklyn contract. Stating that Brook-
lyn does have a contract with them. And then Brooklyn is not
happy and it was a terrible contract. He proceeded to pull the
contract out. And sailed it and said we should read it.
Q. You said he sailed it?
A. Yeah, he tossed it.
Pero testified that he was aware that Hilber visited the
Hauppauge office on May 25 to talk about the unionization of
the office. Pero said that he noted Wills’ comments in his ex-
change with Hilber on the management’s computer daily logs.
The daily logs are notes and comments generated by the manag-
ers and supervisor on a timeline for review by other supervisors.
The timeline is generally known as the “BOSS HISTORY” time-
line. On May 25, Pero wrote on the timeline that “During a meet-
ing with Paul Hilber, Mike Wills commented, “what we have to
take it in the a**?” (GC Exh. 18 at 4).
8. The union organizing campaign
When the meeting ended, the staff went to lunch and Wills
decided to call Chief Union Organizer Stern. Wills described the
meeting to Stern and what was said at the meeting. Stern told
Wills that he needed to begin having the sales representatives
sign union cards. Wills also began wearing a rubber pink wrist
band with the CWA logo on the band when he went to work in
the office. Wills started collecting union cards within a week
after the Hilber meeting. Wills stated that he began collecting
union cards beginning on June 2 from his coworkers by ap-
proaching them to sign the cards. Wills also stated that he visited
the Jericho office on one occasion and set up a table in the cafe-
teria to solicit the signing of union cards. Wills recalled meeting
with 7–10 Jericho sales representatives who were new employ-
ees. Wills said that Shipsmen also joined him in explaining the
union organizing to them.
Wills recalled that a supervisor was present when he and
Shipsmen were talking to the new recruits. Wills also recalled
seeing Matthew Hagerty, the manager of the Jericho office, in
the parking lot while Wills was talking to a Jericho employee at
the time. Wills testified that he exchanged pleasantries with
Hagerty and did not discuss the union organizing campaign dur-
ing their exchange (Tr. 167–171).
Wills also recalled a conversation regarding the union with
Thomas Farina. Wills stated that he had tripped on a customer’s
steps while soliciting subscriptions in early or mid-June and
called Farina. The customer had called the police to the house.
Farina arrived to investigate the incident and waited in the car
with Wills for the arrival of the police. During their wait, Wills
explained to Farina the reason for the union campaign that the
Union would not only benefit the workers, but also benefit the
supervisors because the successor company is known to be a
“cut-throat” company. According to Wills, Farina told Wills to
wait and see what will transpire (Tr. 172–174).
Wills stated that he was also involved in organizing a meeting
between the Hauppauge sales representatives and the CWA in
the May–June 2016 time frame. Wills invited the sales repre-
sentative to a local pizzeria to meet with union organizer Stern.
Wills recalled that approximately 15 sales representatives at-
tended that meeting with Stern. Wills further stated that addi-
tional meetings were arranged by him to have Stern meet with
sales representatives from the Jericho office. Wills believed
there were four to six such meetings during the month of April.
Wills also spoke to other union representatives in addition to
Stern but did not recall their names.
Madrigales also ate his lunch with coworkers after the boost
meetings and had lunch with Wills about four or five times.
Madrigales testified that the sales representatives would talk
about work and the new policies that were in place and com-
plained about being micromanaged. Madrigales recalled a lunch
meeting with two union representatives in July 2016 and that
Wills had introduced the union representatives to the sales peo-
ple.
Ann Pacifico was previously employed as a direct sales repre-
sentative with the Respondent from February 2016 to May 20,
2016. She was also aware of the union organizing and attended
a meeting with other sales representatives to talk with the Union.
Pacifico said that Wills suggested to Pacifico to attend the union
meeting. Pacifico said that Wills lead the discussions during the
meeting.
Pero testified that he was aware of the union organizing in Jer-
icho and Hauppauge. He testified to receiving an email from
Sales Representative Pat Maras on May 19 asking if it was true
that the union started in Jericho. Pero said he did not respond to
the email but did forward it to Simon. Pero also testified that he
was aware that several employees had spoken about the Union
at the Hauppauge office. Pero did not recall specifically, but
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD12
testified that he may have informed Ferrera that employees were
talking about the Union (Tr. 777).
9. The testimony of Paul Hilber
Paul Hilber (Hilber) is and was the senior vice president for
human resources with Altice, USA. He has held this position
since June 21, 2016. Prior to that time, Hilber held the same
position with the Respondent CSC Holdings, Inc. since March
15, 2010. Among his many responsibilities, Hilber is involved
in the human resources matters in the Brooklyn, Jericho, and
Hauppauge offices. Hilber was involved in the negotiations of
the contract between the Respondent and CWA for the workers
at the Brooklyn office.
In May 2016, Hilber visited the Jericho and Hauppauge office
to explain the takeover of Cablevision by Altice. He also dis-
cussed the workers’ views and wanted to educate the workers on
the things the Union can and cannot do because there was some
interest by the workers over union organizing (Tr. 826). Hilber
visited the Jericho office first. Hilber stated that the meeting in
Jericho was a free exchange between him and the workers (Tr.
820):
It was an open discussion. It was an exchange with employees
around concerns they had on the pending merger, what we saw
the future of the organization to be, people asked specific ques-
tions around unions and specifically to this collective bargain-
ing agreement we have in place, or had in place in Brooklyn.
It was just an open exchange of information.
Hilber testified that he did not recall any specific comments
or remarks, but he gave specific comments on the pros and cons
of having a union. He said there were passionate viewpoints for
having and not having a union. Hilber denied stating that the
Brooklyn contract with the Union was bad. He stated that the
contract could be perceived as either bad or good by the employ-
ees but denied stating that the contract was bad. He denied stat-
ing that the Brooklyn contract was “terrible.” He denied throw-
ing a copy of the Brooklyn contract across the meeting floor. He
denied stating to the audience that “Even after you come to an
agreement, it still wouldn’t work out because the Union’s not
going to benefit the employees.” He denied that Colleen Long,
the former senior vice president, stated at the meeting that the
perks and benefits under the BYOB (Be Your Own Boss) pro-
gram would end if the Union came in (Tr. 820–824).
Hilber testified that he gave a similar presentation later in May
to the sales representatives and other employees at the
Hauppauge office. He recalled that Wills was present at that
meeting. Hilber did not know Wills before attending the
Hauppauge meeting. Hilber testified that (Tr. 823–825).
Mr. Wills said something along the lines of so you want us to
stay here and just take it in the ass at which point I reminded
everyone that we need to be respectful. That kind of a state-
ment’s inappropriate. If you have certain feelings about some-
thing I’m saying or the facts or perspective that’s one thing, but
there’s no reason to use inappropriate language.
Q. And what happened in the meeting after Mr. Wills
made his comment?
A. So there was outward statements being made over
the statement that was made by Mr. Wills. I simply just
tried to calm the meeting down and move forward with get-
ting through the facts and the discussion points of that we
had -- were focused on.
Q Did you discipline Mr. Wills for his comment during
that meeting?
A No, I did not.
Q. And did you participate in the decision to terminate
Mr. Wills’ employment in July 2016?
A. I did not.
Hilber also testified that (Tr. 829–831)
Q. Now the position of the company at that time was
that it did not want to have a union representing these
groups of employees; is that correct?
A. The position of the company at the time was we al-
ways enjoy a direct relationship with our employees.
Q. And that includes not having a union; is that correct?
A. I’d say a direct relationship always includes that.
Q. It was the position of Altice that the company does
not believe that having a union or any other third party is
productive for either the employee or the company or the
customers; is that correct?
A. I think that’s a fair statement.
Hilber also testified to the Respondent’s disciplinary policy.
Hilber stated that an employee may initially receive a docu-
mented verbal warning for a non-serious infraction that would
remain in effect for 6 months. After 6 months of no additional
infractions, the employee would return to the “in good standing”
category. The verbal warning would still be in the personnel file
and could be referred in the future when the Respondent reviews
the disciplinary history of that employee. Hilber also stated that
a written warning would be in effect for 12 months before the
employee can revert back to the good standing category. Hilber
further explained that the written warning would have less
weight in a subsequent disciplinary action if it was 5 years ago
as opposed to being 13 months ago (Tr. 818–820, 837–839).
10. The Starz vendor meeting
A boost meeting was held on June 23. After the usual matters
were discussed, a vendor from Starz made a presentation. Starz
is a premium cable station and sales representatives are encour-
aged to sign customers to the Starz subscription to enhance
greater sales commissions and revenue for the Respondent and
the Starz channel. Wills testified that he was present at the Starz
presentation. Wills said there were approximately 40 sales rep-
resentatives and managers attending the meeting at the
Hauppauge office. Wills said that Pero did not ask the audience
to put away their cell phones during the Starz presentation (Tr.
189).
Wills admitted that he was using his cell phone to exchange
texts with a customer. Wills said that he was on his cell phone
when he heard Supervisor Zimmermann’s voice and at the same
time, noticed that Zimmermann was leaning over him and said
something to Wills. Wills said he did not recall what Zimmer-
mann was saying to him. Wills said he was not attentive to Zim-
mermann because Wills was busy resolving an issue with a cus-
tomer via his cell phone texts.
Wills testified that 15–20 seconds later, he heard
CSC HOLDINGS, LLC 13
Zimmermann called out his name “Mike” and then said, “Mike,
I said pay attention.” Wills replied, “Eric, I am paying attention”
and Zimmermann replied, “No, you’re not” (Tr. 193, 194).
Nothing more was said and Wills put his phone down. Wills
testified that at no point did Zimmermann instruct him to put his
phone away. Wills maintained that he put the phone on his lap
on his own volition after his second interaction with Zimmer-
mann.
Wills felt that he was being harassed by Zimmermann because
he had observed other sales representatives using their cell phone
to text and talk during his exchange with Zimmermann and the
other representatives were not instructed to stop using their
phones. Wills also observed Zimmermann using his own cell
phone during the meeting. Wills testified that within a “few sec-
onds later,” he decided to use his cell phone to record Zimmer-
mann using his phone. Wills said that he recorded approximately
9 seconds of Zimmermann. Wills recalled that Zimmermann ob-
served Wills recording him and asked Wills whether he should
pose for the recording. Wills did not reply back and no other ver-
bal exchanges were made at this point. The video showed that
Zimmermann was smiling (perhaps laughing) when Wills was
taking his video. In the video, Zimmermann is heard asking
Wills, “You’re taking a picture. Do you want me to pose for
you” (GC Exh. 9). Wills then placed down his phone and con-
tinued to listen to the Starz presentation.
It was obvious that Wills was upset that he was required to
place his phone down and listen to the Starz presentation while
some of the representatives were using their phones and iPad and
not cautioned to stop by a supervisor. As a result, Wills decided,
approximately 2 minutes later, to take a photograph with his iPad
of a sales representative who was busy on his computer while
others were paying attention to the presentation (GC Exh. 10).
Wills stated that the sales representative was on the computer
during the remainder of the Starz presentation. Wills testified
that he is aware that sales representatives are to pay attention to
the presenter and insisted that he was able to pay attention even
though he was on the phone. Wills denied that Zimmermann
initially told him to put away the phone during the presentation.
Wills stated that he put the phone away on his own volition. In
another photograph taken by Wills of the same subject, the sales
representative is seen looking towards the speaker and away
from his computer (R. Exh. 15; Tr. 357–359; 530–535). Wills
admitted that none of the sales representatives were using their
cell phones at the time the pictures were taken by him (GC Exh.
10; R. Exh. 15; Tr. 378).
Wills also denied knowing the company policy that sales rep-
resentatives were prohibited to text customers with their cell
phones (Tr. 367; R. Exh. 1 at 10).5 Wills has admittedly used his
iPad to search an outside website during a boost meeting on
about December 21, 2015, and was instructed not to by Pero.
Wills apologized and stated that this would not happen again (R.
Exh. 14).
Madrigales was present at the Starz vendor meeting in June
2016. Madrigales sat in the main room at his workstation and

5 “From time to time it may become necessary to communicate with
customers via email. In the event this becomes necessary, all residential
direct sales representatives must communicate through a company
said that Wills sat in a different room but Madrigales was able to
observe him through a cut-out square in the wall panel. Madri-
gales observed Wills use his cell phone while the vendor was
talking. Madrigales also observed Zimmermann approach Wills
and tap his shoulder. Madrigales did not hear what was being
said but observed that Wills reacted to Zimmermann’s tap and
acknowledged Zimmermann. Madrigales said that Wills turned
around and faced the vendor. Madrigales did not recall any other
interactions between Wills and Zimmermann during this meet-
ing.
Madrigales testified that he observed sales representatives lis-
tening to the vendor and using their phones at the same time.
Madrigales recalled that Sales Representative Chris Hart using
his phone for about 2 minutes and observed Farina telling Hart
to stop using his phone. Madrigales specifically heard Farina
telling Hart to put down his phone and turned it off. Madrigales
had also used his phone at least once during the Starz meeting
and was instructed to turn off the screen and pay attention to the
Starz vendor. Madrigales testified that he observed Zimmer-
mann interact with Wills during the Starz presentation but did
not hear what was discussed.
Pacifico testified she did not recall any supervisor telling her
to turn off her phone during a boost meeting. Pacifico stated that
she was supervised by Farina and he has told her that “If your
phone rings (during a meeting), you have a text, and it’s a client,
or a potential customer, you get up out of that boost meeting, and
you excuse yourself” in order to take the call and not lose the
sale (Tr. 440). Pacifico has previously been disciplined by Zim-
mermann for rolling her eyes at him. However, she testified not
recalling that any sales representatives were disciplined for using
their phones during boost meetings.
Zimmermann testified that he was present during the Starz
presentation. Zimmermann recalled that Pero was initially there
but had left early from the meeting. Zimmermann stated that the
sales representatives were seated in two rooms (A and B) and
that he was standing in the doorway. Zimmermann pointed out
that he was standing in the doorway and Wills was seated in the
third chair to the right of the doorway (R. Exh. 22). Zimmer-
mann stated that the Starz presenter was to the far left of the
doorway (out of the picture).
During the presentation, Zimmermann, while still standing by
the doorway noticed Wills looking down and watching a video
on this cell phone. Zimmermann stated that he leaned over and
whispered Wills’ name. Zimmermann said that Wills looked up
and Zimmermann then told Wills to pay attention to the presen-
tation. Zimmermann insisted that he also told Wills to put down
his phone. Zimmermann said he assumed that Wills would fol-
low his instructions but observed him continue watching the
video on his phone.
Zimmermann called Wills’ name again and whispered “Mike,
can you please put your phone down, we’re having a meeting.”
According to Zimmermann, Wills replied that he saw Zimmer-
mann on his phone. Zimmermann replied that “was irrelevant”
and that the meeting was for him and to put the phone down and
provided email account. This policy also prohibits communicating with
customers via text messaging.”
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD14
pay attention. Zimmermann said that Wills spoke in his normal
tone of voice.
Zimmermann testified that Wills waited and thought he would
put the phone down, but instead Wills held up the phone with the
recording light on and recorded Zimmermann standing at the
doorway. Zimmermann felt this was insubordination and bizarre
behavior. Zimmermann also stated that Wills’ actions were dis-
ruptive because other sales representatives had turned around to
see what was happening.
Zimmermann was afraid that the situation would be escalated
and maintained that Wills’ voice was very loud. Zimmermann
testified that Wills had told him while they both worked at the
Freeport office that Wills could be prone to violence. Zimmer-
mann stated that Wills was “. . . speaking loud and it was esca-
lating, voice was very loud and he seemed angry. Then I was
concerned about his anger too because he has, you know, pro-
fessed violence before. He’s expressed that he has no qualms
about being violent with people.”
Zimmermann attempted to defuse the situation by asking
Wills if he should pose while being recorded. Zimmermann said
he may have also joked about the situation.
Zimmermann said the tipping point was when Wills lowered
his phone but continued to stare at Zimmermann and seemed to
be angry. Zimmermann believed the other sales representatives
were uncomfortable with the situation. Zimmermann then left
the meeting to avoid any additional interactions with Wills and
sought out Pero. Zimmermann denied that other sales represent-
atives were using their phones or not paying attention during the
presentation (Tr. 600–605).
Zimmermann spoke to Pero after leaving the meeting. Pero
informed Zimmermann to send him an email over the incident
(GC Exh. 22). On the same day, Zimmermann wrote to Pero the
following
From: Eric Zimmermann
Sent: Thursday, June 23, 2016 1:28 PM
To: Carmine Pero
Subject: Mike Wills Issue
During today’s presentation by Showtime, I observed
RAE MichaelWillswatchinga video on his cell phone. I
waiting [sic] about 60 seconds from that point and then
leaned across the desk and whispered to him. “Mike, can
you please give us your attention?” He looked at me and
then just looked back down at his phone. I waited about
15seconds and then called his nameagain, got hiseyecon-
tact and said something to the effect of “Mike, we have
a presentation and I need you to give us your undivided
attention.” He replied, “I am paying attention” I said,
“No, you are l o o k i n g at your phone.” Wills said
“Well, I just saw you looking at your. phone.” I said “
That’s irrelevant. This presentation is for you and the
other reps.”Then heput downhisphoneandproceeded
tostare at me ina threatening manner for about 20 sec-
onds. Then I said, “Do you need something from me or
have questions?” He continued tostare inthesame man-
ner. Then he proceeded to tum the light on [s i c]on his
phoneand held itupas if hewas recording me.
Pero then forwarded Zimmermann’s email to Jennifer
Condoulis and copied Simon and Ferrera. Pero wrote
From: Carmine Pero
Sent:Thursday,June23,20161:38PM
To: Jennifer Condoulis
Cc: Erica Simon; Daniel Ferrara
Subject: FW: Mike Wills Issue
Importance: High
Jen,
Eric would like to speak with you about this below
ASAP. Eric states, “I feel threatened by Mike and my
safety is in jeopardy.“
Eric also asked Farrell and Lawrence to pay attention and
they listened and apologized by hand gesture today.
Best Regards,
Carmine Pero
Manager - LI East Direct Sales
Simon forwarded the email to Judy Courtney and Courtney re-
sponded:
From: Erica Simon
Sent: Thursday, June 23, 2016 1:54 PM
To: Judy Courtney
Subject: FW: Mike Wills Issue
Importance: High
Dan would liketo suspend until further investigation.
Erica Simon
From: Judy Courtney
Sent: 6/23/2016 1:57:00 PM-0400
To: Erica Simon
Subject RE: Mike Wills Issue
Hard for me to see this as a suspension....
Morejust being a jerk. We could write him up for unpro-
fessional behavior—but what about Ericalso being on his
phone?
Pero testified that the Starz meeting was on June 23 at 12:30
p.m. (R. Exh. 33). Pero was present at the meeting but left. Pero
said that he was approached by Zimmermann while the presen-
tation was ongoing and Zimmermann looked visibly upset. Pero
said that Zimmermann felt threatened by Wills. Pero requested
that Zimmermann send him an email about the incident, which
Zimmermann did within 30 minutes of the incident.
Pero said that he forwarded the Zimmermann email to
Condoulis and Ferrera. Pero said that he and Simon met with
Adam Morris (Morris), a sales representative who was present at
the Starz meeting. According to Pero, Morris told them that he
observed Wills on the phone during the presentation and that
Zimmermann told him “to pay attention” (Tr. 744–746). Pero
said that he was not involved in any other aspects of the investi-
gation and did not speak to Wills over the incident. Pero said
that he was subsequently informed by Ferrera that the Respond-
ent planned to terminate Wills and Pero agreed to that decision.
CSC HOLDINGS, LLC 15
11. The June 24 meeting with Ferrera and Simon
After the Starz presentation, Wills and the other sales repre-
sentatives went out to the field to conduct their solicitation of
customers. Wills said that none of the supervisors mentioned
anything to him for the rest of that day after the presentation.
Wills said that on the following day, June 24, he was called into
a conference room by Simon and Ferrara before the start of his
work day (Tr. 227–229).
Simon testified that Ferrera asked Wills if there was anything
that happened at the Starz presentation that he (Ferrera) should
know about. Wills replied “probably” but asked that it would be
best if Ferrara told him. Ferrera said to Wills that he received a
complaint that Wills was being insubordinate and that Zimmer-
mann has asked Wills to put down the phone and Wills refused
to do so. Ferrera then asked Wills if Zimmermann told him to
pay attention and to put down his phone. Wills replied that he
was never told to put down his phone when Zimmermann ap-
proached him. Wills insisted that Zimmermann only told him to
pay attention. Wills stated to Zimmermann that he was on his
phone and listening to the Starz vendor at the same time. Wills
said he could listen and still text on his phone like other repre-
sentatives were doing. Wills told Ferrara and Simon that Zim-
mermann approached him a second time and stated, “Mike, I said
pay attention” and Wills replied that he was paying attention.
Wills insisted that Zimmermann only told him to pay attention
and never told him to put down the phone. Wills said he put down
the phone on his own volition. Wills told Ferrera that everyone
was using their phone, computers or iPads and he was being sin-
gled out and decided to take a picture of Zimmermann using his
phone. Simon interrupted Wills and insisted that Wills was not
being singled out.
Ferrera testified that he is only casually familiar with Wills as
a direct sales representative before the Starz incident. He stated
Pero informed him of the incident and Pero told him Zimmer-
mann told Wills to put the phone down and pay attention on mul-
tiple occasions. Ferrera said that the incident escalated when
Wills lifted his phone and videotaped Zimmermann during the
meeting.
Ferrera became involved in the investigation by initially con-
tacting Simon and telling her about the incident and asked for
Wills’ personnel file. Ferrera stated that he reviewed the file and
noticed that Wills had received multiple warning notices. Fer-
rera said he also reviewed the Boss Timeline reports that pro-
vided him with a history of the events leading to the discipline
taken against Wills. Ferrera stated that he did not specifically
recall the comment made by Pero on the Boss Timeline on May
25 of Wills asking Hilber, “what we have to take it in the a**?”
in their exchange regarding the Union’s organizing efforts at the
Hauppauge office (GC Exh. 18 at p. 4; Tr. 811).
Ferrera then spoke to Zimmermann following the boost meet-
ing that day. Ferrera related that Zimmermann observed Wills
“doing something on his phone” and leaned over to him and
asked him to put the phone down and pay attention. Zimmer-
mann told Ferrera that Wills ignored his instructions and Wills
started to stare at Zimmermann. Zimmermann then told Ferrera

6 The counsel for the General Counsel proffered Wills’ termination
request dated July 5, 2016, for the record. It is undisputed that Wills
that Wills lifted up his phone and started to video tape Zimmer-
mann, which he felt was disruptive to the meeting. Ferrera be-
lieved that Zimmermann was “genuinely scared” by the threat-
ening stare from Wills (Tr. 788–791). Ferrera testified that his
preliminary reaction to what he heard was
Yeah. Yeah, I did. This is bad. You know, the situation was
bad. You know, the—forget about everything that happened
in the past. Just this—this situation alone was— was really bad
and disruptive and—and it was not a good situation (Tr. 794).
Ferrera and Simon then met with Wills. According to Ferrera,
Wills denied that Zimmermann told him to put the phone down.
Wills told Ferrera that Zimmermann leaned over and, initially,
he could not hear what Zimmermann was saying to him. Wills
then stated that he heard Zimmermann telling him to pay atten-
tion, but insisted he was paying attention. Wills told Ferrera that
he is able to text and be attentive at the same time. Wills insisted
to Ferrera that Zimmermann never mentioned about putting the
phone away; only that he should pay attention. According to
Ferrera, Wills then showed them the video on his cell phone of
Zimmermann using his cell phone during the Starz presentation
and complained that Zimmermann was using his phone while he
was singled out to put his phone away (Tr. 795–799).
Ferrera stated that after talking to all the parties involved, the
only decision was to terminate Wills. Ferrera testified that ter-
mination was warranted because Wills was already on a final
warning and there were no other steps to take. Ferrera testified
that Wills actions were disruptive to the Starz meeting and to the
other sales representatives. Ferrera said that the threat against
Zimmermann did not play a role in his determination to termi-
nate Wills because he could not prove there was a threat although
Zimmermann was truly scared. Ferrera said he arranged to meet
with Wills to inform him of his termination but Wills did not
come into the office and so Wills was contacted by phone. Fer-
rera explained the situation over the phone to Wills and informed
him of his termination (Tr. 799–803, 806).
Ferrera denied that he was aware that Wills supported or was
involved with the Union. Ferrera also denied that Simon or Pero
had spoken to him about Wills’ involvement with the Union. Fer-
rera said that he was only aware of union organizing at the Jeri-
cho and not the Hauppauge office (Tr. 804). Ferrera stated that
he was aware in May 2016 that the Union was attempting to or-
ganize the Jericho office and was aware that Hilber had visited
that office at that time. He denied knowing that Hilber also vis-
ited the Hauppauge office in May.
12. The discharge of Michael Wills on July 6
Wills testified that on July 6, during his day off, he received a
phone conversation from Ferrera around 12 noon. Wills be-
lieved that Simon and Pero were also on the conference call. On
the call, Ferrera told Wills that he was terminated because of his
insubordination towards Zimmermann and that Wills was on a
final warning. Wills asked Simon whether he was “given a fair
shake.” Wills said the call lasted for approximately 10 minutes.
Simon asked for Wills’ personal email to send him some paper-
work. Nothing else was said.6 Wills testified that at no time did
never saw the document. The counsel for the Respondent objected to the
examination of Wills on the document because Wills cannot identify and
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD16
Ferrera or Simon mention that he had threatened Zimmermann.
Wills said that he shook Ferrera’s hand and left. Wills testified
that he subsequently contacted Stern that day and informed him
of his discharge (Tr. 307).
In a subsequent email to Simon dated July 7, Wills com-
plained to Simon that she allowed Ferrera to “interrogate him”
over the Starz incident without interjecting and accused the Re-
spondent of not acting when Simon knew that Ferrera posted
sexist and racist comments on his Facebook page. Wills did not
receive a response from Simon on his accusations against Ferrera
(R. Exh. 3).
Erica Simon testified that she was formerly the human re-
sources manager and a human resources generalist with the Re-
spondent from October 2014 until her departure in April 2017.
Simon reported to Jennifer Condoulis, the human resources di-
rector.
Simon testified that she was involved in the termination of
Wills after the Starz presentation. Simon was informed by Pero
to expect an email from Zimmermann regarding the incident.
Zimmermann’s email (above) was sent to Pero only on June 23.
Pero then forwarded the email to Condoulis, Simon, and Ferrara.
Pero had informed Condoulis that Zimmermann wanted to speak
to her. There is no record that Zimmermann actually spoke to
Condoulis. Simon responded less than 30 minutes later to Judy
Courtney and said Ferrera would like to suspend Wills (R. Ex.
28). Courtney was identified by Simon as the human resources
business partner for the sales department. Courtney replied 3
minutes later by email (GC Exh. 22) and stated to Simon
“Hard for me to see this as a suspension… More just being a
jerk. We could write him up for unprofessional behavior-but
what about Eric (Zimmermann) also being on his phone?”
Simon testified that she met with Zimmermann, Adam Morris,
and Wills. Adam Morris was a sales representative who was at
the Starz meeting. Simon met Morris on June 23. According to
Simon’s notes on her interview with Morris, Morris observed
Wills on his phone and Zimmermann instructing Wills to pay
attention. Morris heard Wills reply that Zimmermann was on his
phone and questioned why Wills could not also be on his phone.
Wills insisted that he was allowed to be on his phone because it
was work related. Morris did not observe Wills taking a picture
of Zimmermann. According to Simon’s notes, Morris did not
feel threatened and only moved away from his chair after the
presentation in order to stretch his legs. Morris stated to Simon
that he did not see any “dirty stares” from Wills during the ex-
change of words with Zimmermann (R. Exh. 29).
Simon also met with Zimmermann after meeting with Morris.
Simon described Zimmermann as very upset and feeling ex-
tremely threatened (Tr. 680). Simon did not take any notes at
her meeting with Zimmermann.
Simon then met with Wills the following day. Ferrera was
present at the meeting. Simon stated that Wills provided contra-
dictory statements as to the incident. Simon said that Ferrera

testify to a document he never previously received and read. I allowed
the document into the record as GC Exh. 11 because the termination re-
quest was a business record generated by Ferrera and provided to the
General Counsel pursuant to subpoena and there were no issues over the
pointed out that Wills insisted he had placed down his phone, but
then used his phone again to take a picture of Zimmermann. Fer-
rera believed that this was inconsistent with Wills’ assertion that
he had placed down his phone.
Simon said that Ferrera made the final decision to terminate
Wills. Simon testified that she only provided guidance to Ferrera
and Pero regarding the discharge. Simon did not believe that
Wills was a threat based upon one supervisor’s belief that he was
threatened. Simon stated that Wills was not discharged for being
a threat to another employee. Rather, Simon testified (Tr. 689,
690):
We didn’t feel that his behavior was threatening based on the
information we got from Adam, which is why we didn’t move
to suspension. But, he was still insubordinate and still didn’t
listen to Eric when he was asked to put his phone away, he was
still pushing back on him. And that, in addition to all of the
other instances that occurred after his final warning was given
to him, is why we decided to move to termination.
Simon stated it was appropriate to terminate Wills based upon
his repeated behavior of insubordination. Simon said it was ap-
propriate because of the manner Wills spoke to his supervisors
and for not following policies and procedures (Tr. 684).
Upon my examination of the witness, Simon stated that Wills’
receipt of a final warning on October 22, 2014, was valid for one
year and that individual infractions after receiving his 2014 final
warning were insufficient or too minor to warrant termination
(R. Exh. 5). Simon further stated that after the 1-year period, the
final warning is wiped clean (“clean slate”) and the next infrac-
tion would result in a verbal documented warning unless the in-
fraction is sufficiently severe to warrant greater discipline. Wills
received his verbal documented warning on November 9, 2015
(GC Exh. 6). Simon stated that Wills’ subsequent infractions in
2015 were not sufficiently severe to elevate his verbal warning.
However, Simon stated that the infractions occurring November
9, 2015 through February were sufficiently numerous to warrant
a final warning issued to Wills on February 22, 2016 (GC Exh.
5).
Simon stated that the “trigger” for Wills’ termination was his
insubordination at the Starz presentation and denied that Wills
was discharged for speaking his mind about the union during the
Hilber meeting. Simon stated that the termination notice was
drafted and finalized by Ferrera with her input (GC Exh. 11).
Discussion and Analysis
The credibility resolutions herein have been derived from a
review of the entire testimonial record and exhibits, with due re-
gard for the logic of probability, the demeanor of the witnesses,
and the teachings of NLRB v. Walton Mfg. Co., 369 U.S. 404,
408 (1962). A credibility determination may rely on a variety of
factors, including the context of the witness’ testimony, the wit-
ness’ demeanor, and the weight of the respective evidence, es-
tablished or admitted facts, inherent probabilities, and reasona-
ble inferences that may be drawn from the record as a whole.
authenticity of the document. I also provided counsel for the General
Counsel with the reservation to examine Wills on the document if the
document is raised during cross-examination or in the Respondent’s
case-in-chief (Tr. 239–242).
CSC HOLDINGS, LLC 17
Double D Construction Group, 339 NLRB 303, 305 (2003);
Daikichi Sushi, 335 NLRB 622, 623 (2001). Credibility findings
need not be all-or-nothing propositions—indeed, nothing is more
common in all kinds of judicial decisions than to believe some,
but not all, of a witness’ testimony. Daikichi Sushi, above.
The counsel for the General Counsel argues that the Respond-
ent discharged Michael Wills because he assisted the Union and
engaged in concerted activities and to discourage employees
from engaging in those activities in violation of Section 8(3) and
(1) of the Act. The Respondent argues that Wills was discharged
for his refusal to follow company policy and procedures and for
his insubordination.
Section 8(3) of the Act prohibits employer interference, re-
straint, or coercion of employees for their exercise of the rights
guaranteed in Section 7 of the Act. Section 7 of the Act guaran-
tees employees the right “to self-organization, to form, join, or
assist labor organizations, to bargain collectively through repre-
sentatives of their own choosing, and to engage in other con-
certed activities for the purpose of collective bargaining or other
mutual aid or protection . . . .” See,Brighton Retail, Inc., 354
NLRB 441, 447 (2009). In Meyers Industries (Meyers 1), 268
NLRB 493 (1984), and in Meyers Industries (Meyers 11) 281
NLRB 882 (1986), the Board held that “concerted activities”
protected by Section 7 are those “engaged in with or on the au-
thority of other employees, and not solely by and on behalf of
the employee himself.” Those rights include “the right to self-
organization, to form, join, or assist labor organizations, to bar-
gain collectively through representatives of their own choosing,
and to engage in other concerted activities for the purpose of col-
lective bargaining or other mutual aid or protection.”
Section 8(3) prohibits employers from discriminating in re-
gard to an employee’s “tenure of employment . . . to encourage
or discourage membership in any labor organization.” An em-
ployer violates Section 8(a)(3) by disciplining employees for an-
tiunion motives. Equitable Resources, 307 NLRB 730, 731
(1992). To establish a violation of Section 8(a)(3) and (1) in
cases where a discharge is alleged, the General Counsel has the
burden to prove that the discharged employees was motivated by
employer antiunion animus.
In assessing Respondent’s motive, this case is no different
than any other 8(a)(3) case. The Board requires the General
Counsel to make an initial showing sufficient to support an in-
ference that the alleged discriminatees’ protected conduct was a
‘motivating factor’ in the employer’s decision. Then the burden
shifts to the employer to demonstrate that the same action would
have taken place even in the absence of protected conduct.
Wright Line, 251 NLRB 1083 (1980), enfd. 662 F.2d 899 (1st
Cir. 1981), cert. denied 455 U.S. 989 (1982), approved in NLRB
v. Transportation Management Corp., 462 U.S. 393, 399–403
(1983); American Gardens Management Co., 338 NLRB 644
(2002).
The Wright Line test requires the General Counsel to make a
prima facie showing sufficient to support an inference that the

7 On the other hand, activity by a single individual for that person’s
own personal benefit is not construed as concerted activity. NLRB v.
Adams Delivery Service, 623 F.2d 96 (9th Cir. 1980) (individual griping
about his own overtime pay was not concerted activity); Pelton Casteel,
employee’s protected conduct motivated the employer’s adverse
action. Unlawful motivation is most often established by indi-
rect or circumstantial evidence, such as suspicious timing and
pretextual or shifting reasons given for the employer’s actions.
Discriminatory motivation may reasonably be inferred from a
variety of factors, such as the Company’s expressed hostility to-
wards unionization combined with knowledge of the employees’
union activities; inconsistencies between the proffered reason for
discharge or refusal to hire and other actions of the employer;
disparate treatment of certain employees with similar work rec-
ords or offenses; a company’s deviation from past practices in
implementing the discharge and proximity in time between the
employees’ union activities and their discharge. W. F. Bolin Co.
v. NLRB, 70 F.3d 863, 871 (6th Cir. 1995).
The Respondent Violated Section 8(a)(3) and (1) of the Act
when it Discharged Michael Wills
In the matter before me, I find that the General Counsel has
made a prima facie showing that Wills’ union and concerted ac-
tivity was a motivating factor in the Respondent’ decision to dis-
charge him. In Tracker Marine, LLC, 337 NLRB 644 (2002),
the Board affirmed the administrative law judge who evaluated
the question of the employer’s motivation under the framework
established in Wright Line. Under the framework, the judge held
that the General Counsel must establish four elements by a pre-
ponderance of evidence. First, the General Counsel must show
the existence of activity protected by the Act. Second, the Gen-
eral Counsel must prove that the Respondent was aware that the
employee had engaged in such activity. Third, the General
Counsel must show that the alleged discriminatee suffered an ad-
verse employment action motivated by the employer’s animus
towards the discriminatee’s protected activity.
I find that Wills engaged in concerted activity and in activity
in support and on behalf of the Union. I also find that Respond-
ent had knowledge of such activities prior to terminating Wills.
The evidence establishes that Wills engaged in concerted ac-
tivities when he voiced at the February boost meeting that Pero
needed to also discuss the “good, bad and ugly” terms and con-
ditions of employment. Concerted activity includes not only ac-
tivity that is engaged in with or on the authority of other employ-
ees, but also activity where individual employees seek to initiate
or to induce or to prepare for group action, as well as individual
employees bringing truly group complaints to the attention of
management. Fresh & Easy Neighborhood Market, 361 NLRB
151, 153 (2014).7 If the employee or employees who are acting
in concert are seeking to improve terms and conditions of em-
ployment, their actions are for mutual aid and protection of all
employees within the meaning of Section 7. Id. at 153, 155–156;
UniQue Personnel Consultants, Inc, 364 NLRB No. 112 (2016).
The negativity subject came up after Pero was informed by
O’Connor that O’Connor overheard several sales representatives
talked negativity about the Respondent during lunch in a public
area. Wills defended the sales representatives’ right to speak
negativity about the company. He believed the boost meetings
Inc. v. NLRB, 627 F.2d 23 (7th Cir. 1980) (venting of personal grievance
not concerted activity). Consequently, I find that Wills’ complaint over
the Find Friends app and highlighting words with all capital letters in his
emails were not concerted activities.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD18
were for the sales representatives to speak their mind and to
speak about issues that may not always be positive to the com-
pany. Following the boost meeting, Wills met with Pero and Si-
mon and she informed Wills that the Respondent was investigat-
ing if Wills was disrespectful and insubordinate at the boost
meeting. Wills complained that there must be a mistake and Si-
mon interrupted Wills and said she was only here to tell Wills he
was under investigation. Although no disciplinary action was
taken against Wills, it is clear that Pero was not happy with
Wills’ opposition to keep everything positive at the boost meet-
ing and felt the need to inform Simon that Wills was disrespect-
ful and insubordinate.
I also find concerted activity when Agnant sought assistance
from Wills when she was denied a free trip to Aruba as a member
of the Respondent president’s club. Wills decided to visit the
hotel where the sales representatives and supervisors were stay-
ing in Aruba and made his presence known to them by turning
on his Find Friends app. Wills was seen by other supervisors
and Wills voiced his support for Agnant to them. Wills also ex-
pressed the unfairness of the situation to Colleen Long and Erica
Simon and believed that Agnant was subjected to discrimination
in the workplace. Fresh & Easy Neighborhood Market, above,
at 153 (explaining the mutual aid or protection analysis focuses
on whether there is a connection between the activity “and mat-
ters concerning the workplace or employees’ interests as em-
ployees.”)
More significant, I find that Wills engaged in activity in sup-
port and on behalf of the Union. Wills initiated the contract with
Union Chief Organizer Stern and arranged several meetings be-
tween the Union and the sales representatives. Wills stated that
he started collecting union cards within a week after the Hilber
meeting. Wills stated that he began collecting union cards be-
ginning on June 2 from his coworkers by approaching them to
sign the cards. Wills also stated that he visited the Jericho office
on one occasion and set up a table in the cafeteria to solicit the
signing of union cards. Wills recalled meeting with 7–10 Jericho
sales representatives who were new employees.
Wills recalled that a supervisor was present when he was talk-
ing to the new recruits. Wills also recalled seeing Hagerty, the
manager of the Jericho office, while he was talking to a Jericho
employee at the time. Wills also recalled a conversation regard-
ing the Union with Supervisor Farina. Wills explained to Farina
the need for the Union and that the Union would not only benefit
the workers, but also benefit the supervisors because Altice is
known as a “cut-throat” company.
Wills stated that he was also involved in organizing a meeting
between the Hauppauge sales representatives and the CWA in
the May–June 2016 time frame. Wills invited the sales repre-
sentative to a local pizzeria to meet with Stern from the Union.
Wills recalled that approximately 15 sales representatives at-
tended that meeting with Stern. Wills further stated that addi-
tional meetings were arranged by him to have Stern meet with
sales representatives from the Jericho office. Wills believed
there were 4–6 such meetings during the month of April.
Madrigales recalled a lunch meeting with two union repre-
sentatives in July 2016 and that Wills had introduced the union
representatives to the sales people. Pacifico was also aware of
the union organizing and attended a meeting with other sales
representatives to talk with the Union. Pacifico said that Wills
suggested that she attend the union meeting. Pacifico said that
Wills led the discussions during the meeting.
Pero testified that he was aware of the Union organizing in
Jericho and Hauppauge. He testified to receiving an email from
Sales Representative Pat Maras on May 19 asking if it was true
that the Union started in Jericho. Pero said he did not respond to
the email but did forward it to Simon. Pero also testified that he
was aware that several employees had spoken about the Union
at the Hauppauge office.
Ferrera denied knowledge of Wills’ union activities. I do not
credit Ferrera’s testimony on this point. Ferrera works out of the
Jericho office. Wills visited the Jericho office and discussed the
Union with several of the new employees. Wills also greeted a
supervisor and Hagerty while in Jericho. It is reasonable that
Ferrera would have been made aware of Wills’ union activity in
Jericho by the other supervisors, especially during the time that
the Union was organizing the Jericho employees. In addition,
Ferrera testified that he reviewed the Boss Timelines regarding
the comments and notes made by the supervisors on Wills’ be-
havior for the past several months. One of the comments made
by Pero concerned Wills’ rhetorical question to Hilber about
“what are we supposed to do? Take it in the ass?” (GC Exh. 18
at 4). It is not reasonable to believe that Ferrera would not recall
reading this comment that occurred just prior to Wills’ termina-
tion. Additionally, although Pero did not specifically recall, he
nevertheless testified that he may have informed Ferrera that em-
ployees were talking about the Union in the Hauppauge office.
Most significantly, Wills voiced his support for the Union at
the sales representative meeting attended by Hilber and other su-
pervisors and vice presidents of the Company. Wills told Hilber
in front of the audience that he was 100 percent for the Union
and disagreed with what Hilber was saying about the Union.
Wills also stated that the new company that acquired the Re-
spondent was known to lower salaries. Wills stated that Hilber
responded by telling the audience that the reason he was here
was to inform the staff to first do their homework about signing
any union affiliation because the staff may be getting a union
without any more money. Wills affirmed that the staff has the
right to organize. Wills admitted that he made a vulgar statement
by telling Hilber and the audience that the union organizing was
because “. . . people are tired of taking it in the ass, and this is
why this movement is alive at this point.” Wills stated that other
individuals also spoke up in statements that were against having
a union.
I find that Wills’ discussions with coworkers about the Union
and other terms and conditions of employment, such as voicing
his opposition to the policy on bathroom breaks; his insistence to
Pero to discuss the negative aspects of their job; his protest over
Agnant’s denial of her trip to Aruba; his work on behalf of the
Union by initiating meetings between the sales representatives
and the chief union organizer for the Hauppauge office; and his
stance in support of the Union in front of Hilber and other Re-
spondent officials constitute protected activity. I also find that
the Respondent, through its managers and human resources per-
sonnel, were aware of his protected activity prior to terminating
him. Additionally, the discharge of Wills was clearly an adverse
employment action. The remaining question is whether the
CSC HOLDINGS, LLC 19
Respondent terminated Wills because of discriminatory animus.
To rebut the presumption established by the General Counsel,
the Respondents bears the burden of showing the same action
would have taken place even in the absence of protected conduct.
See Manno Electric, Inc., 321 NLRB 278, 280 fn. 12 (1996);
Farmer Bros. Co., 303 NLRB 638, 649 (1991). To meet this
burden “an employer cannot simply present a legitimate reason
for its action but must persuade by a preponderance of the evi-
dence that the same action would have taken place even in the
absence of the protected conduct.” Roure Bertrand Dupont, Inc.,
271 NLRB 443 (1984); Durham School Services, 360 NLRB 694
(2014).
Discriminatory motive may be established in several ways in-
cluding through statements of animus directed to the employee
or about the employee’s protected activities, Austal USA, LLC,
356 NLRB 363, 363 ( 2010); the timing between discovery of the
employee’s protected activities and the discipline, Traction
Wholesale Center Co. v. NLRB, 216 F.3d 92, 99 (D.C. Cir.
2000); evidence that the employer’s asserted reason for the em-
ployee’s discipline was pretextual, such as disparate treatment of
the employee, shifting explanations provided for the adverse ac-
tion, failure to investigate whether the employee engaged in the
alleged misconduct, or providing a nondiscriminatory explana-
tion that defies logic or is clearly baseless, Lucky Cab Co., 360
NLRB 271 (2014); ManorCare Health Services—Easton, 356
NLRB 202, 204 (2010); Greco & Haines, Inc., 306 NLRB 634,
634 (1992); Wright Line, 251 NLRB at 1088 fn. 12, (citing Shat-
tuck Denn Mining Corp. v. NLRB, 362 F.2d 466, 470 (9th Cir.
1966); Cincinnati Truck Center, 315 NLRB 554, 556–557
(1994), enfd. sub nom. NLRB v. Transmart, Inc., 117 F.3d 1421
(6th Cir. 1997)).
In assessing the Respondent’s defense, I note that the Board
has held “[a]n employer cannot simply present a legitimate rea-
son for its action but must persuade by a preponderance of the
evidence that the same action would have taken place even in the
absence of the protected activity.” W. F. Bolin Co, above, 1118–
1119 (1993). In order to meet the Wright Line burden of persua-
sion, an employer must establish that it has consistently and
evenly applied its disciplinary rules. DHL Express, Inc., 360
NLRB 730, 736 (2014). In Septix Waste, Inc., 346 NLRB 494
(2006), the Board held that in order to establish a valid Wright
Line defense, an employer must establish that it has applied its
disciplinary rules regarding the conduct at issue consistently and
evenly.
Turning to the Respondent’s defense, the Respondent con-
tends that Wills was discharged due to his failure or refusal to
adhere to company policy and procedures and his insubordina-
tion towards supervisors and managers. I find that the alleged
nondiscriminatory reasons for the discharge of Wills are without
merit.
It is not disputed that Wills had an employment history replete
with numerous violations of company policies, insubordination,
and disrespectful behavior towards supervisors and managers.
The hearing record shows a formal written reprimand issued on
September 23, 2013 (R. Exh. 5); a final warning issued on Octo-
ber 22, 2014 (R. Exh. 6); a documented verbal warning on No-
vember 9, 2015 (GC Exh. 6); and a final warning on February
22, 2016 (GC Exh. 5). For each disciplinary notice, there were
several infractions attributed to Wills. Many of the infractions
were similar in nature, either a violation of company policy
and/or disrespect and insubordination towards a supervisor.
However, since his discipline in 2013, none of his subsequent
infractions warranted more severe discipline until the Respond-
ent discharged Wills on July 6 (GC Exh. 11).
The request to terminate cited Wills with repeatedly being in-
subordinate and acting in a disrespectful manner towards a su-
pervisor and rehashes most of the infractions attributed to Wills
since 2013. Despite this disciplinary history, none of the infrac-
tions, taken separately or together since 2013, warranted the dis-
charge of Wills. Simon testified that Wills would have received
a “clean slate” after 1 year from his final warning of October 22,
2014. Just after the 1-year period, Wills received a documented
verbal warning and on February 22, 2016, he received another
final warning. None of his infractions after February 22 war-
ranted his discharge. Simon testified that Wills’ behavior at the
Starz meeting triggered his discharge.
It is undisputed that the threat to Zimmermann allegedly made
by Wills during the Starz presentation did not play a factor in his
discharge. Adam Morris was interviewed during Simon’s inves-
tigation over the incident. Simon’s notes of her interview with
Morris stated that Morris did not feel threatened by Wills’ ac-
tions and had only moved away after the Starz presentation in
order to stretch his legs. Simon also noted that Morris did not
feel “. . . uncomfortable or that the situation between Eric and
Mike was going to turn into anything out of control . . .” (R. Exh.
29). As such, testimony provided from the Respondent’s wit-
nesses regarding Wills’ temperament while working at the Free-
port office and Zimmermann’s complaint to the police about the
Starz threat played no role in the termination of Wills. Conse-
quently, the only reason given for his discharge, as noted in the
termination request, was for repeatedly being insubordinate and
acting in a disrespectful manner towards his supervisor and fail-
ing to adhere to company policy.
Contrary to the Respondent’s assertions, I find that Wills’ par-
ticipation in union activities was the triggering factor for his ter-
mination. My close review of the investigation taken after the
Zimmermann incident shows the reason for his discharge is pre-
text for the Respondent’s animus towards Wills’ support and ac-
tivities on behalf of the Union. The Respondent contends that
Wills was instructed to pay attention and to put down his phone
during the Starz presentation. Wills asserted that he is able to
pay attention to the speaker and to utilize his phone at the same
time on a work-related matter. Wills further asserted that Zim-
mermann never instructed Wills to put away his phone, but he
placed the phone down on his lap on his own volition. I credit
the testimony of Wills on this point.
It is my opinion that Zimmermann never instructed Wills to
put away his phone and therefore, he could not have been insub-
ordinate to Zimmermann. Zimmermann testified that during the
presentation, Zimmermann noticed Wills looking down and
watching a video on this cell phone. Zimmermann stated that he
leaned over and whispered Wills’ name. Zimmermann said that
Wills looked up and Zimmermann then told Wills to pay atten-
tion to the presentation. Zimmermann insisted that he also told
Wills to put down his phone. Zimmermann whispered “Mike,
can you please put your phone down, we’re having a meeting.”
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD20
I credit the testimony of Wills when he testified that he had in
fact placed his phone on his lap and turned to face the Starz ven-
dor. Wills said he only lifted up the phone again to snap a picture
when he observed Zimmermann using his phone. In the email
sent to Pero on June 23 (R. Exh. 28), Zimmermann never stated
to Pero that he had instructed Wills to put away his phone. Fur-
ther, Erica Simon’s interview notes with Adam Morris stated that
Zimmermann told Wills to give his attention to the Starz vendor
and overheard Wills respond, “you’re on your phone, why can’t
I be on mine.” Wills also informed Zimmermann that he was on
the phone on a work-related matter. Simon’s notes, however,
never stated that Morris heard Zimmermann directing Wills to
put away his phone (R. Exh. 29).
Zimmermann also testified that Wills was “. . . speaking loud
and it was escalating, voice was very loud and he seemed angry”
during his interaction with Wills at the Starz presentation. How-
ever, Zimmermann never articulated exactly what Wills was say-
ing or how loud was his voice. Mario Madrigales testified that
he observed Zimmermann interact with Wills during the Starz
presentation but could not hear their voices. Simon’s notes of
her interview with Morris never stated that Wills was loud and
disruptive to the Starz meeting. Morris never stated to Simon
that Wills’ voice was escalating in his interaction with Zimmer-
mann.
At most Wills was, more likely than not, disrespectful to Zim-
mermann when he raised his phone to take a picture of Zimmer-
mann allegedly using his phone. Judy Courtney, in her email
response of June 23 to Ferrera’s request to suspend Wills, stated
to Simon that it was “Hard to see this as a suspension. More just
being a jerk. We could write him up for unprofessional behavior
. . .” (GC Exh. 22).8 Courtney, after being provided the infor-
mation on the Starz incident, did not believe the Respondent
should suspend Wills, let alone discharged. As such, acting in a
disrespectful manner towards a supervisor would not have justi-
fied the Respondent discharging Wills. Simon subsequently pro-
vided Courtney with additional information over the Starz inci-
dent, but there was no reply from Courtney if she had changed
her opinion to discipline Wills only for unprofessional behavior
(R. Exh. 30).
The Respondent contends that Wills failed to adhere to com-
pany policy by using his cell phone during boost meetings, and
in this instance, at the Starz presentation. Credible testimony
from Madrigales and Pacifico indicated that this policy was not
strictly enforced. Pacifico testified that she was previously in-
formed by Supervisor Farina that she should accept calls from
customers during the boost meetings and to walk out of the meet-
ing if necessary. Madrigales testified that he had used his phone
during the Starz presentation and observed another sales repre-
sentative, Chris Hart, also using his phone. The counsel for the
General Counsel also proffered a picture during the Starz meet-
ing showing another sales representative on his computer during
the Starz meeting (GC Exh. 11). Madrigales and Hart complied
with a supervisor’s instruction to put down their phone. As noted
above, I credit that Wills also placed his phone down, but on his
own volition.

8 Judy Courtney at the time was the human resources business partner
for the sales department and did not testify at the hearing.
The Respondent also failed to follow its own practice in dis-
ciplining Wills. After the February 22 final warning, Wills was
disrespectful and failed to follow company policy on a number
of occasions without being subjected to further discipline. Wills
continued to capitalize his emails that Simon and other supervi-
sors felt were disrespectful. Simon and Pero felt that Wills was
calling Supervisor Farina a liar when he refused to believe Farina
called him at the direction of Pero. Wills was also reprimanded
for not following company policy when he failed to contact all
the supervisors at the Hauppauge office before calling Manager
Haggerty in Jericho on two occasions and that his time was un-
accounted for because Wills failed to inform Farina by phone
that the battery on his iPad was dead (GC Exh. 11). None of
these company violations attributed to Wills resulted in any dis-
cipline other than counseling by Simon and his supervisors. Yet,
when Wills was disrespectful to Zimmermann at the Starz meet-
ing, the Respondent immediately investigated the incident and
decided to discharge Wills. JAMCO, 294 NLRB 896, 905 (1989)
(clear departure from past practice evidence of discriminatory
motive).
Further, the disciplinary treatment of Wills was glaringly dis-
parate compared to another sales representative who had contin-
ually violated company policy and shown disrespect/insubordi-
nation towards a supervisor. The counsel for the General Coun-
sel argued that Ulysses Colon (Colon), also employed at the
Hauppauge office, had numerous policy infractions and disre-
spectful behavior prior to and subsequent to his final warning,
but was not discharged by the Respondent. The record shows
that Colon received a documented coaching on November 19,
2015 from Zimmermann for being less than professional and re-
spectful (GC Exh. 20). Colon also received a final warning on
May 4, 2016 from Pero for violating company attendance policy
(GC Exh. 37). Between November 2015 and May 2016, Colon
continued to violate company policy on his failure to timely
communicate with his supervisor; his continued abuse of attend-
ance; his inappropriate behavior towards a coworker; and other
violations. Colon was reminded by Zimmermann that his failure
to comply with company policy will subject him to corrective
action, up to and including termination of his employment. After
Colon received his final warning in May, he was reprimanded by
Zimmermann for using his cell phone at a boost meeting; using
incorrect emails for a customer; failing to return calls to custom-
ers and his supervisor; failing to answer a call from his supervi-
sor; accusing Zimmermann of harassing emails sent to him;
abusing the attendance and leave policy; and other company vi-
olations (GC Exh. 35). Nevertheless, Colon was still employed
by the Respondent at the time of this hearing. Colon, a similarly
situated worker, continued to commit violations of company pol-
icy before and after his final warning with no severe discipline
other than counseling or a coaching memo. In contrast, Wills,
with similar behavior, was discharged by the Respondent.
In my opinion, I find that the employer’s asserted reason for
Wills’ discharge was pretextual and that he was treated in dis-
parate treatment compared to a similarly situated employee.
Lucky Cab Co., above.
CSC HOLDINGS, LLC 21
In Mid-States Express, 353 NLRB 864 (2009), the employer
was charged with unlawfully discharging six employees for their
support of the union. Employee Steven Wilson’s discharge is of
particular import. The employer claimed that Wilson was a
“substandard employee” with a list of infractions over two years
including sexual harassment, damaging freight, excessive absen-
teeism, and accidents/crashes. At no point over that period did
the employer view Wilson’s “overall performance/attendance
problems to be sufficiently serious as to merit his termination
. . . Respondent was not overly troubled by this infraction, at least
not to the point of discharging him.” As noted, Wills’ overall
performance in his 2015 evaluation was a “valuable contribu-
tion” to the Company (GC Exh. 12). As in Mid-States Express,
none of Wills’ prior infractions led to his termination prior to
July. The judge found that it was only Wilson’s attendance at a
union meeting earlier in the month that could have prompted the
company’s sudden change of heart. Likewise, here, there is no
significant event in the record that seems to have triggered for
Wills’ discharge except for his support of the Union and his
stance towards Hilber during the May and June timeframe, a
short 2 months prior to his discharge.9
I find that the timing of the discharge, shortly after he voiced
support for CWA and began assisting in the Union organizing,
at the Jericho and Hauppauge offices, also establishes an infer-
ence that the Respondent’s discharge was motivated by Wills’
union activity in support for the CWA. State Plaza Hotel, 347
NLRB 755, 755–756 (2006); Toll Mfg. Co., 341 NLRB 832, 833
(2004); Davey Roofing, Inc., 341 NLRB 222, 223 (2004) (tem-
poral proximity between union activity and employer’s adverse
action is evidence of unlawful motivation).
Wills was discharged less than 2 months after he made his
support of CWA clear to the Respondent. This timing represents
significant evidence of unlawful motivation. Such coincidence
in time between Respondent’s knowledge of the employee’s un-
ion activity and his discharge is strong evidence of an unlawful
motive for his discharge. Trader Horn of New Jersey, 316
NLRB 194, 198 (1995). As stated by the administrative law
judge in AdvoServ of New Jersey, Inc., 363 NLRB No. 143 slip
op. at 31 (2016), “Indeed, “timing alone may be sufficient to es-
tablish that union animus was a motivating factor in a discharge
decision.” Sawyer of NAPA, 300 NLRB 131, 150 (1990); NLRB
v. Rain-Ware, 732 F.2d 1349, 1354 (7th Cir. 1984), NLRB v.
Windsor Industries, 730 F.2d 860, 864 (2d Cir. 1984); Manor
Care Health Services—Easton, 356 NLRB 202, 204, 226 (2010)
(proximity in time between discriminatee’s union activity and
discharge supports finding of unlawful motivation for the

9 I do not find that Wills had engaged in opprobrious conduct costing
him the Act’s protection when he inquired to Hilber if the employees
“should take it in the ass”. Atlantic Steel Co., 245 NLRB 814 (1979).
10 The counsel for the General Counsel argues that direct evidence of
antiunion animus was shown by Hilber’s remarks at the Jericho office
and the supervisors’ reaction to Wills’ statement to Hilber of “taking it
in the ass” at the Hauppauge office. Agnant testified that Hilber spoke
negatively about the Union during the Jericho meeting. Hilber denied
saying that the Union was bad or that he had tossed the Brooklyn contract
across the office floor. I would credit Hilber’s denial on speaking nega-
tivity about the Union at the Jericho office, especially in light of the fact
that no such allegations were made against him when he spoke on the
termination); LaGloria Oil & Gas, 337 NLRB 1120, 1123, 1132
(2002) (discharge shortly after employer learned of employee’s
union activities strongly supports a finding that discharge was
motivated by union animus).10
The Respondent has demonstrated antiunion animus in viola-
tion of Section 8 (a)(3) and (1). I find that the discharge of Mi-
chael Wills was motivated by his concerted and union activity in
support of CWA, and that the Respondent has not met its burden
of persuasion to demonstrate the same action would have taken
place even in the absence of the protected conduct. Wright Line,
above, at 1089. Accordingly, I find that the Respondent violated
section 8(a) (3) and (1) of the Act as alleged in the complaint.
CONCLUSIONS OF LAW
1. At all material times, the Respondent, CSC Holdings, LLC,
is an employer engaged in commerce within the meaning of Sec-
tion 2(2), (6), and (7) of the Act.
2. The Respondent violated Section 8(a)(3) and (1) of the Act
on about July 6, 2016, by discriminatorily terminating Michael
Wills.
3. The unfair labor practices described above affect commerce
within the meaning of Section 2(6) and (7) of the Act.
REMEDY
Having found that the Respondent has engaged in certain un-
fair labor practices, I find that it must be ordered to cease and
desist and to take certain affirmative action designed to effectu-
ate the policies of the Act. Specifically, the Respondent having
discriminatorily issued termination to Michael Wills, I shall or-
der the Respondent to offer Wills full reinstatement to his former
position or, if that position no longer exists, to a substantially
equivalent position, without prejudice to his seniority or any
other employee emoluments, rights, or privileges previously en-
joyed, and to make him whole for any loss of earnings suffered
as a result of the Respondent’s unlawful actions against him.
Backpay shall be computed in accordance with F. W. Woolworth
Co., 90 NLRB 289 (1950), with interest as prescribed in New
Horizons, 283 NLRB 1173 (1987), compounded daily as pre-
scribed in Kentucky River Medical Center, 356 NLRB 6 (2010).
In accordance with Don Chavas, LLC d/b/a Tortillas Don
Chavas, 361 NLRB 101 (2014), my recommended order requires
Respondent to compensate Michael Wills for the adverse tax
consequences, if any, of receiving a lump-sum backpay award
and to file with the Regional Director for Region 29 within 21
days of the date the amount of backpay is fixed, either by agree-
ment or Board order, a report allocating the backpay award to the
appropriate calendar years. AdvoServ of New Jersey, 363 NLRB
same topic at the Hauppauge office. However, it is also clear that the
Respondent did not want the Union to organize the workers at the Jericho
and Hauppauge offices. Hilber testified that the company preferred a
“direct relationship” with its employees. The Respondent was also ac-
tively involved in countering the union organizing by educating the em-
ployees on the company’s values and by highlighting the empty promises
made by the Union (GC Exh. 28, 29). Additionally, Pero and others were
upset with Wills’ remark to Hilber, which they deemed inappropriate and
unprofessional. While I find that such circumstances do not demonstrate
direct evidence of antiunion animus, I agree with the General Counsel
that there is sufficient evidence of indirect animus based upon the man-
ner the Respondent treated Wills’ discharge.
DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD22
No. 143 (2016).
In addition to the remedies ordered, I shall recommend that
the Respondent compensate Michael Wills for his search-for-
work and interim employment expenses regardless of whether
those expenses exceed his interim earnings. King Soopers, Inc.,
364 NLRB No. 93 (2016). Search for work and interim employ-
ment expenses shall be calculated separately from taxable net
backpay, with interest at the rate prescribed in New Horizons,
283 NLRB 1173 (1987), compounded daily as prescribed in
Kentucky River Medical Center, 356 NLRB 6 (2010).
It is further recommended that Respondent remove all refer-
ences to the termination request dated July 5, 2016 from Michael
Wills’ files and notify him in writing that it has done so and that
the discharge will not be used against him in any way.
My recommended order requires the Respondent to expunge
from its files any and all references to the unlawful termination
of Michael Wills and any notes, documents, or references regard-
ing his termination that were prepared and/or used in his termi-
nation and to notify him in writing that this has been done and
that the unlawful discharge will not be used against him in any
way.
On these findings of facts and conclusions of law and on the
entire record, I issue the following recommended11
ORDER
The Respondent, CSC Holdings, LLC, its officers, agents,
successors, and assigns, shall
1. Cease and desist from
(a) Discharging, disciplining, or otherwise discriminating
against employees because they engaged in protected concerted
and union activities.
(b) In any like or related manner interfering with, restraining,
or coercing employees in the exercise of the rights guaranteed
them by Section 7 of the Act.
2. Take the following affirmative action necessary to effectu-
ate the policies of the Act.
(a) Make Michael Wills whole for any loss of earnings and
other benefits, including reimbursement for all search-for-work
and interim-work expenses, regardless of whether he received
interim earnings in excess of these expenses, suffered as a result
of the unlawful discharge, as set forth in the remedy section of
this decision.
(b) Compensate Michael Wills for the adverse tax conse-
quences, if any, of receiving a lump-sum backpay award, and to
file with the Regional Director for Region 29 within 21 days of
the date the amount of backpay is fixed, either by agreement or
Board order, a report allocating the backpay award to the appro-
priate calendar years.
(c) Immediately offer full reinstatement to Michael Wills and
if the offer is accepted, reinstate Wills to his former job or, if the
job no longer exists, to a substantially equivalent position, with-
out prejudice to his seniority or any other rights or privileges pre-
viously enjoyed.

11 If no exceptions are filed as provided by Sec. 102.46 of the Board’s
Rules and Regulations, the findings, conclusions and recommended Or-
der shall, as provided in Sec. 102.48 of the Rules, be adopted by the
Board and all objections to them shall be deemed waived for all purposes.
(d) Within 14 days from the date of the Board’s Order, re-
move from its files any reference to the unlawful discharge of
Michael Wills on about July 6, 2016 and thereafter notify him in
writing that this has been done and that the discipline will not be
used against him in any way.
(e) Preserve and, within 14 days of a request, or such addi-
tional time as the Regional Director may allow for good cause
shown, provide at a reasonable place designated by the Board or
its agents, all payroll records, social security payment records,
timecards, personnel records and reports, and all other records,
including an electronic copy of such records if stored in elec-
tronic form, necessary to analyze the amount of backpay. Absent
exceptions as provided by Sec. 102.46 of the Board’s Rules and
Regulations, the findings, conclusions, and recommended Order
shall, as provided in Sec. 102.48 of the Rules, be adopted by the
Board and due under the terms of this Order.
(f) Within 14 days after service by the Region, post at its ex-
isting property at the Hauppauge Office, 1500 Motor Parkway,
Hauppauge, New York, facility, a copy of the attached notice
marked “Appendix.”12 Copies of the notice, on forms provided
by the Regional Director for Region 29, after being signed by the
Respondent’s authorized representative, shall be posted by the
Respondent and maintained for 60 consecutive days in conspic-
uous places including all places where notices to employees are
customarily posted. In addition to physical posting of paper no-
tices, the notices shall be distributed electronically, such as by
email, posting on an intranet or an internet site, and/or other elec-
tronic means, if the Respondent customarily communicates with
its employees by such means. Reasonable steps shall be taken
by the Respondent to ensure that the notices are not altered, de-
faced, or covered by any other material. In the event that, during
the pendency of these proceedings, the Respondent has gone out
of business or closed the facility involved in these proceedings,
the Respondent shall duplicate and mail, at its own expense, a
copy of the notice to all current employees and former employ-
ees employed by the Respondent at any time since December 16,
2016.
(g) Mail a copy of said notice to Michael Wills at his last
known addresses.
(h) Within 21 days after service by the Region, file with the
Regional Director for Region 29 a sworn certification of a re-
sponsible official on a form provided by the Region attesting to
the steps that the Respondent has taken to comply.
Dated, Washington, D.C. April 27, 2018
APPENDIX
NOTICE TO EMPLOYEES
POSTED BY ORDER OF THE
NATIONAL LABOR RELATIONS BOARD
An Agency of the United States Government
The National Labor Relations Board has found that we violated
Federal labor law and has ordered us to post and obey this notice.
12 If this Order is enforced by a judgment of a United States court of
appeals, the words in the notice reading “Posted by Order of the National
Labor Relations Board” shall read “Posted Pursuant to a Judgment of the
United States Court of Appeals Enforcing an Order of the National Labor
Relations Board.”
CSC HOLDINGS, LLC 23
FEDERAL LAW GIVES YOU THE RIGHT TO
Form, join, or assist a union
Choose representatives to bargain with us on your be-
half
Act together with other employees for your benefits
and protection
Choose not to engage in any of these protected activi-
ties.
WE WILL NOT discharge you or otherwise discipline or dis-
criminate against you because you engage in protected concerted
and union activities, or to discourage you from engaging in these
or other concerted and union activities.
WE WILL NOT in any like or related manner interfere with, re-
strain, or coerce you in the exercise of the rights guaranteed you
by Section 7 of the Act.
WE WILL, within 14 days from the date of the Board’s Order,
offer Michael Wills full reinstatement to his former job or, if the
job no longer exist, to a substantially equivalent position, with-
out prejudice to his seniority or any other rights or privileges pre-
viously enjoyed.
WE WILL make Michael Wills whole for any loss of earnings
and other benefits resulting from his discharge, less any net in-
terim earnings, plus interest, including any pay increases made
to similarly situated employees from the date of his discharge
date to the present, and including reimbursement for all search-
for-work and interim-work expenses, regardless of whether he
received interim earnings in excess of these expenses, or at all,
during any given quarter, or during the overall backpay period.
WE WILL compensate Michael Wills for the adverse tax con-
sequences, if any, of receiving a lump-sum backpay award.
WE WILL, within 14 days from the date of the Board’s Order,
remove from our files all references to the unlawful discharge of
Michael Wills.
WE WILL, within 3 days thereafter, notify Michael Wills in
writing that this has been done and that his discharge will not be
used against him in any way.
CSCHOLDINGS, LLC
The Administrative Law Judge’s decision can be found at
www.nlrb.gov/case/29-CA-190108 or by using the QR code be-
low. Alternatively, you can obtain a copy of the decision from
the Executive Secretary, National Labor Relations Board, 1015
Half Street, S.E., Washington, D.C. 20570, or by calling
(202)273-1940.