Section 84.200 - Cancellation and Refund Policy(a) Driver training provider cancellation and refund policies must be in accordance with the Code and this chapter.(b) If a student withdraws or is terminated from the course or the provider, a refund must be issued that corresponds to the actual instructional hours not provided.(c) Written requests for refunds to a driver training provider must be fulfilled within thirty (30) days after the receipt of the request. Proof of completion of refund shall be the refund document or copies of both sides of the canceled check and shall be on file within seventy-five (75) days of the effective date of termination. All refund checks shall identify the student to whom the refund is assigned. In cases where multiple refunds are made using one check, the check shall identify each individual student and the amount to be credited to that student's account.(d) In reference to §1001.404 of the Code, the annual interest rate on unpaid refunds is set at 10 percent.(e) In reference to §1001.404 of the Code, a driver training provider is considered to have made a good faith effort to tender a refund if the student file contains sufficient evidence of an attempted refund.(f) Any funds received from, or on behalf of, a student shall be recorded in a format that is readily accessible to representatives of the department.(g) Branch providers must use the policies approved for use by the primary provider.16 Tex. Admin. Code § 84.200
The provisions of former §84.200 adopted to be effective December 26, 1999, 24 TexReg 11351; amended to be effective July 19, 2001, 26 TexReg 5238; amended to be effective December 30, 2001, 26 TexReg 10540; amended to be effective April 21, 2005, 30 TexReg 2222; amended to be effective November 21, 2005, 30 TexReg 7738; amended to be effective December 29, 2010, 35 TexReg 11636; transferred effective September 1, 2015, as published in the Texas Register August 28, 2015, 40 TexReg 5471; Current §84.200 Adopted by Texas Register, Volume 42, Number 12, March 24, 2017, TexReg 1417, eff. 4/1/2017; Amended by Texas Register, Volume 45, Number 35, August 28, 2020, TexReg 6080, eff. 9/1/2020; Adopted by Texas Register, Volume 48, Number 21, May 26, 2023, TexReg 2714, eff. 6/1/2023